Description
A Battery Technician is responsible for startups, certifications, preventative maintenance and scheduled maintenance for battery systems. This position services customers in the Southern CA area. Candidates must live in Orange County CA considered. A company vehicle, laptop, smart phone, and tools will be provided. Benefits provided include: health insurance ,vacation, paid holidays, 401K
RESPONSIBILITIES:
ROLE
- Rely on direction to accomplish goals
- Perform a number of work related tasks
- Capable of working under direct supervision or independently based upon training
TECHNICAL
- Communicate with Support on issues
- Perform work related tasks according to company guidelines for scheduled maintenance
- Inspection of Battery systems to identify problems
- Maintain customer’s battery system in proper condition
- Install battery systems according to the manufacturers specifications
- Implement Field Change Notices according to published guidelines
- Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
- Render on site and phone assistance to customers
SAFETY
- Operate in a safe manner in accordance with published safety guidelines
- Must wear appropriate PPE as per company guidelines and accordance with job duties
- Adhere to work hours policy guidelines
- Report all work related accidents or injuries within 24 hours to the appropriate personnel.
ADMINISTRATION
- Provide accurate and timely reporting according to company guidelines
- Time cards, expense reports, mileage reports, ticket closure, forms et al.
- Maintain individual inventory in accordance with company policy
- Provide estimated time of arrival to the Customer
- Maintain company property according to company policies
- Vehicle, credit cards, PPE, test equipment, laptop, et al.
CUSTOMER SATISFACTION
- Provide proper and adequate communication to internal and external customers
- Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment
- Provide estimated time of arrival to the customer where applicable
- Strive to provide all customers a “first time fix” for their equipment
- Maintain customer satisfaction rates according to company guidelines
- Attend Customer Meetings as required
PERFORMANCE
- Maximize productivity by combining service opportunities
- Complete all work in an efficient and timely manner
- Capable of making technical and commercial decisions under pressure
- Properly evaluate site and equipment for appropriate billing status
- Maintain productive utilization rate according to company guidelines
- Adhere to company dress code and safety regulations
- Meet or exceed on-site response time requirements for each customer
- Understand and comply with company startup/escalation processes and procedures
- Maintain proper and adequate level of internal communications
- Managers, co-workers, Support Services, electronic communications, et al.
Requirements
MINIMUM QUALIFICATIONS:
Required experience (one or more of the following)
- Excellent working knowledge of electricity and the electro-chemical theory of batteries
- Strong Mechanical aptitude
- Equivalent industry experience
- Interpersonal Skills
- Professional
- Reliable
- Team Player
- Must be able to read and interpret electrical line diagrams and blueprints
- Working knowledge of OHM’s law and electronic theory
Technical skills
- Ability to make basic site evaluation skills
- Elementary fix/repair techniques based on directed supervision
- Capable of completing tasks and return unit to full operating conditions based upon directed supervision
- Ability to summarize and report all work related tasks performed
Strong skill sets:
- Communication skills
- Customer service skills
- Troubleshooting skills
- Safety procedures
- Organizational and planning skills
- Computer skills
- Mechanical aptitude
WORKING CONDITIONS:
Job Type: Full-time
Job Location:
Required education:
Required experience:
- Driving: 6 years
- Driving a stick: 3 years
- Electrical: 2 years
- Customer Service: 2 years
Required language
English
​Spanish helpful |