Maximus Federal Services
  • 3130 Fairview Park Drive, Suite 800, Falls Church, VA 22042, United States
  • www.maximus.com

Helping Government
Serve the People


MAXIMUS Federal has decades of experience in managing the most complex, challenging and mission-critical federal programs. We ensure that our clients achieve results that improve customer experiences and ultimately help federal programs work more effectively and efficiently. We strive for outcomes that matter.

MAXIMUS Expertise

At MAXIMUS, we are driven by a common purpose to improve the lives of those we serve by operating government health and human services programs. For four decades, we have partnered with government agencies to transform lives and strengthen communities through more effective health, welfare, employment, child support and education programs.

What sets us apart is our deep level of experience, which gives us the ability to rapidly deploy programs that deliver measurable results. Our holistic approach to business process and case management, paired with scalable operations and automated systems, allows us to tailor programs to the specific needs of a community and its beneficiaries, even on an international scale. We approach our work with a fundamental goal in mind to make a meaningful impact on people’s lives.

Browse our areas of expertise to learn more.

Contact Centers

Citizen Journey

Digital Solutions

Business Process Management

Program Management

Outreach & Education

Eligibility & Enrollment

New Media & Mobile

Case Management

Document Management

Jun 16, 2018
The incumbent performs document-based and telephonic utilization reviews for contracted services; screening for diagnosis or suspicion of serious mental illness and or intellectual disability, and medical necessity for short or long term nursing facility placement. Responsibilities Complete pre-admission and concurrent reviews for admissions and continued placement in Medicaid certified nursing facilities, utilizing federal and State's criteria. Reviews and communicates all information with providers, utilizing computer database system for determining nursing facility placement appropriateness. Utilizes both referral screens and medical records review to make determinations. Professionally develops and documents a clinical rationale supporting the review decision as the final step in the review process. Must work within a tight turnaround time assuring contract compliance. Perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies and procedures Performs other duties as assigned by management The Ideal Candidate will Possess the Following Additional Education and Experience • High School Diploma or equivalent GED is required. Graduation from an accredited school of nursing, with current Tennessee LPN license, in good standing. • Minimum of two (2) years of medical experience with a strong understanding of rehabilitation potential, based on diagnosis, age, disease process and chronicity. • 2 years of experience working with individuals with a mental health diagnosis and/or intellectual disability, with a primary focus on behavioral health. • Excellent knowledge of diverse cultures and issues, with the ability to incorporate special needs into utilization review decisions • Knowledge and understanding of behavioral health diagnoses, psychotropic medications, medical diagnoses and prescribed medications • Excellent ability to multitask while effectively performing job duties, which include prioritizing tasks. • Respond promptly within 2 hours of receipt of emails and voicemails. • Ability to work independently, as well as within a team while exhibiting excellent interpersonal skills • Excellent written and verbal communication skills EEO Statement EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Maximus Federal Services Franklin, TN, USA Full-Time
Jun 15, 2018
This Federal Analyst Intern is responsible for understanding business process management and implementation support for a management tool. The position requires very strong technical skills, coupled with business intelligence and a deep understanding of the client's needs. Responsibilities Deliver results after thorough research of functional needs by collaborating and communicating with various stakeholders, both internal and external to the company Apply strong analytical reasoning to understand end user's requirements and transforms them into operational application Acquire deep knowledge of working systems and bring efficient and effective changes for better performance Participate in the administration of project and program contract activities Extract, analyze, and report data to support program activity and assist in management decision making Audit, evaluate, track, and report program implementation and project activity for Quality Assurance and contract compliance purposes Plan, implement and maintain program and contractual changes Work closely with operations and systems staff to define requirements, test criteria, and success factors Performs other duties as assigned by management The Ideal Candidate will Possess the Following Additional Education and Experience Actively pursuing a Bachelor's degree from an accredited college or university Strong working relationship and critical thinking skills Strong analytical skills Excellent written and verbal communication skills Ability to use spreadsheet, database, MS Visio, MS Project, and/or reporting software to do analysis Ability to perform comfortably in a fast-paced, deadline and detailed-oriented work environment Ability to successfully execute many complex tasks simultaneously Ability to work as a team member, as well as independently EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Maximus Federal Services Falls Church, VA, USA Full-Time
Jun 14, 2018
The Reporting Analyst is responsible for database administration, data consolidation, data analysis and management reporting. The Analyst will perform data retrieval and analysis tasks, using skills in large database management systems to analyze and report on data results and issues. Responsibilities Create and develop routine and ad-hoc reports utilizing Access, Oracle, and PL-SQL Work with departments and senior management to assess and evaluate reporting needs Develop written reports and summaries of reports for internal and external sources Assess reporting results through data investigation, analysis, and evaluation Compare results of the National Practitioner Data Bank query with the physician self-reported information if necessary Extract data from Medical Malpractice and Data Verification databases for comparison and analysis Generate reports from the Medical Malpractice database that will allow compliance with all aspects of the Medical Malpractice data process Maintain the Medical Malpractice and Data Verification databases, including completing all tasks to maintain the accurate publication of medical malpractice claims and Licensee actions on the program's public website Perform Office of Professional Medical Conduct daily checks for licensee actions Participate in implementation tasks as needed Ensure all information is appropriately encrypted Maintain data integrity and ongoing quality control of delivered report Demonstrate excellent customer service skills when interacting both internally and externally The Ideal Candidate will Possess the Following Additional Education and Experience Bachelor's degree from an accredited college or university required; Master's degree preferred Minimum 2 years of experience utilizing database software to manipulate data, generate reports, and analyze data Minimum 2 years of experience using PL-SQL query generation and other report writing software such as Crystal Reports, Access or similar products Experience in the human, health, and/or managed care fields doing statistical analysis, trending, tracking and reporting of focused populations both on a routine and ad hoc basis Working knowledge of and the ability to efficiently operate all applicable computer software applications such as Outlook, Word, Excel, PowerPoint, Visio, Oracle and Access; Strong analytical skills Excellent organizational skills; Ability to perform in a fast-paced, deadline - oriented work environment; Ability to solve problems quickly and accurately Excellent interpersonal, written, and verbal communication skills Ability to successfully execute many complex tasks simultaneously Ability to work as a team member, as well as independently EEO Statement EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Maximus Federal Services New York, NY, USA Full-Time
Jun 14, 2018
Lead design of software solutions that fulfill requirements, code modules to the design specifications, deploy and unit test software, troubleshoot issues and produce detailed proposals to resolve issues. Research and evaluate new coding techniques, tools, modules, and implement as appropriate. Responsibilities Consult on requirements elicitation and definition Design software solutions per systems requirements Code software solutions per designs Code reviews, unit test, and integrate coded modules Assist other developers in resolving issues by providing guidance and training Ensures that product configurations and enhancements are made correctly and deployed per our release management plan Support users through troubleshooting and analysis of production logs and data Support MAXIMUS business development activities by providing technical solutions and system architecture documentation for proposal development Deploy new software releases to higher environments, including Production Investigate new solutions, tools, products, and techniques to incorporate into coding standards The Ideal Candidate will Possess the Following Additional Education and Experience Bachelors degree from an accredited college or university in Engineering or Computer Science or equivalent experience 10+ years of related experience in Software Development in a Product based organization Experience with Object Oriented Programming, Database Design and Implementation preferred Understanding of n-tier Application Architecture (e.g. MVC, SOA) and Design Patterns .NET certification preferred Team player with excellent written and oral communication skills Experience with the following tools and technologies: C#, ASP.NET; Windows Communication Foundation (WCF) - Web Services and Windows Services; Windows Presentation Foundation (WPF); SQL Server 2012; T-SQL Programming (e.g. stored procedures, views, functions, triggers); HTML/XHTML , XML/XSLT, AJAX, SOAP; SQL Reporting Services; JavaScript, jQuery; CSS; Cross-browser compliance Experience with State government clients in the Medicaid systems domain preferred Proven experience leading all phases of the software development lifecycle Excellent organizational, interpersonal, and presentation skills Ability to perform comfortably in a fast-paced, deadline oriented work environment Ability to successfully execute multiple complex tasks simultaneously Ability to work as a team member, as well as independently Excellent analytical skills EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Maximus Federal Services Denver, CO, USA Full-Time
Jun 14, 2018
The Human Capital Generalist contributes to business partnerships and the full employment life cycle, including development and implementation of staffing, onboarding, individual and management development, performance management, organizational effectiveness, employee relations, compensation, reward and recognition, succession planning and regulatory compliance processes to attract, retain, develop and engage a talented and diverse workforce for organizational excellence. Responsibilities Manage Employee Relations with assigned Business Partners - coaching, counseling, disciplinary action through termination, employee complaint investigation and resolution Implement and administer MAXIMUS Corporate policies and procedures (including compliance and health and safety) Support Business Partners with Performance Reviews and Management (Focal Point, goals and objectives and succession planning) Act as the liaison for all promotions/demotions/lateral transfers that are implemented at the local and corporate levels. Provide compensation and benefits information to employees. Partner with departments to manage benefit enrollment process. Create and Conduct orientation and onboarding Collaborate with management on organizational planning and staffing recruitment and selection Lead Employee Engagement initiatives by collaborating with leadership (job descriptions, employee development, recognition processes) Performs other duties as may be assigned by management The Ideal Candidate will Possess the Following Additional Education and Experience Bachelor's degree from an accredited college or university is required, preferably in Human Resources or a related field. Equivalent related experience may be considered in lieu of degree. 3 years of human resources experience Knowledge of Federal and State Employment Law Experience with investigating and resolving difficult employee relations issues, including harassment Knowledge of regulatory compliance Proficient in Microsoft applications Proficient in Applicant Tracking Systems Proficient in HRIS systems Responsible for adhering to established safety standards Must be able to remain in a stationary position for an extended period of time Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds Work is constantly performed in an office environment EEO Statement EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Maximus Federal Services Rochester, NY, USA Full-Time
Jun 14, 2018
Regional Nurse Managers oversee a unit of Assessment Nurses, assigned by geographic area. This position involves ensuring that Assessment Nurses are in the right place, at the right time, and performing the right services. The position includes QA responsibilities such as random post-assessment site visits. Responsibilities Supervises the nurse assessors in a designated region Responsible for the training and development of Nurse Assessors Monitor the activities, schedules, productivity and assessment results of an assigned group of Nurse Assessors Reviews clinical documentation including pending denials for each regional Nurse Assessor in real-time Collect QA information from assigned nurse assessors Disseminate policy, protocol change, and ensure implementation Lead regular team meetings and act as the point-person for the region of Nurse Assessors Conducts scheduled and random post-assessment home visits to ensure customer satisfaction Promotes project image and goals through public speaking engagements and local professional presentations The Ideal Candidate will Possess the Following Additional Education and Experience Bachelor's degree from an accredited college or university required Master's degree in a health, social services, or communications field from an accredited college or university preferred At least four (4) years of RN experience in medical/surgical/geriatric/LTC/ambulatory care At least five (5) years of experience working in community settings involving health and human services Computer literacy Highly developed written and oral communication skills Strong interpersonal skills Ability to work in a stressful and changing environment Ability to work with community groups Knowledge of long term care services and programs preferred RN license is required. EEO Statement EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Maximus Federal Services New York, NY, USA Full-Time
Jun 14, 2018
The Proposal Specialist supports the Financial Services Consulting segment in writing and preparing responses to RFP's and other proposal related requests. Responsibilities Writes responses to RFPs, RFIs, and other state or local government requests creating compliant, compelling responses for assigned proposal sections/topics, assists with preparing marketing materials Analyze complex data and recommend actions, and measure outcomes Creates associated graphics, charts, tables, appendices, and other information in support of proposal development Prepares SharePoint site permissions Creates and manages schedules and sets meetings Drafts PMPs Prepares sections for review and conducts book checks Writes, reviews, and edits copy Interact with company and client managers Performs other duties as assigned by management The Ideal Candidate will Possess the Following Additional Education and Experience Bachelor's degree from an accredited college or university required 3 years of related experience required 5 years of related work experience preferred Experience in performing deadline-oriented work Exceptional organizational, interpersonal, written and verbal communication skills Ability to work in CRM and SharePoint systems Strong written and verbal communication skills Ability to work as a team member as well as independently Advanced proficiency in Microsoft Office Software including Word, Excel, Visio, Project and other computer software applications EEO Statement EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Maximus Federal Services Richmond, VA, USA Full-Time
Jun 13, 2018
The Center for Employee Development (CED) is the centralized global Learning & Development function for MAXIMUS. As part of the Corporate Human Capital organization, the CED manages key products and services that are designed to develop and enhance the skills of our employees through learning solutions, tools, and systems including MAXIMUS University (MAXU), our enterprise corporate university. This position is primarily responsible for project management curriculum design, development, and delivery. This individual will manage the strategy and plan for complete learning development and maintenance process including; needs analysis, design, development, solutions implementation, communications, program evaluation, certification management, and dashboard reporting. This individual will work closely with multiple stakeholders including management, internal partners, and external vendors to ensure the successful development, implementation and ongoing delivery and operations of the learning programs. Works in a matrix organization; leverages subject matter experts and other contributors to deliver learning solutions within budget and timeframe. Prior management or supervisory experience in a customer service environment is a plus. Travel may be required up to 75% depending on seasonality and field training requirements. Responsibilities Work with CED leadership and internal clients to identify curriculum development requirements and leverage ISD process to deliver training solutions. Manage day-to-day curriculum management and maintenance activities. Serve as a liaison to, and escalation point for, client facing staff on curriculum issues and training needs Implement, and integrate new and existing learning technologies and systems (e.g., ILT, vILT, online learning, Webcasts, authoring tools, Mobile, Social, Video, etc.) Leverage deep understanding of available industry recognized content across the spectrum of our service offerings. Make recommendations that align with effective and efficient use of resources to deliver practical solutions Provides effective project intake and management with development of project plans including key milestones and deliverables. Reports and updates leadership leveraging tools as appropriate. Support a communication strategy that drives participation and impact for courses and programs identified as high priority utilizing available and innovative communications strategies and techniques including MAXU (MAXIMUS University), MAXnet (internal network), and targeted communications Facilitate and deliver classes as appropriate and necessary to key populations including our Project Managers, Supervisors, Managers, and Leaders. Contribute to the planning, configuration, testing, and launch/implementation of a new learning management system supporting the corporate university, MAXU. The Ideal Candidate will Possess the Following Additional Education and Experience 10+ years of progressive experience in Learning and Development with strong learning program management experience. Strong knowledge of instructional systems design; training analysis, design, development, delivery, and management. Strong knowledge of the PMI PMP process and preparation/certification processes to guide and support the development of additional PMPs in MAXIMUS. Proven experience in managing client relationships and building learning solutions. Demonstrated, applied understanding of learning technologies such as Traditional ILT, Virtual ILT, Online Learning, learning partnerships, etc. Excellent project management skills; demonstrates the ability to manage multiple, complex projects and tasks. Align resources to ensure priorities with multiple deadlines are met. Quickly adapts to new business needs and strategies, flexible in alignment and approach based on market trends. Demonstrated experience in the creative and innovative application of technology for business change Strong data analysis and interpretation skills, and the ability to translate data into insightful conclusions Understanding of relevant industry-recognized technical certifications and renewal requirements. Demonstrated ability to think strategically and translate business performance gaps into learning and development strategies. Experience with implementing and running a state of the art global learning management system is a plus. Must have the necessary drive and ability to lead change to implement initiatives, exceptional track record developing and delivering learning strategies and initiatives. Excellent written, verbal and interpersonal skills with all levels of employees as well as superior facilitation skills. Proven ability to manage multiple priorities while delivering high-quality EDUCATION: BS/BA degree in Human Resources, Organizational Development, instructional design, Industrial/ Organizational Psychology, Education, or equivalent relevant experience required Master's/MBA preferred; in related field including, OD, HRD, ISD, Learning, IO Psychology or similar field of study. EEO Statement EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Maximus Federal Services Reston, VA, USA Full-Time
Jun 13, 2018
The Training Director is responsible for strategic and tactical training and learning processes related to the development and delivery of technical and professional development training and learning programs. Responsibilities Partners with organizational leaders to identify needs for training and organizational development; develops and implements new training and organizational development initiatives as needed. Designs, develops, and distributes training programs and materials; reviews, evaluates, and modifies existing and proposed programs. Oversees the development of training schedules with the training staff based on the evaluation of the needs of staff, new hires, and subcontractor personnel and in coordination with management. Develops training programs and materials through collaboration and communication with the Training staff, other staff, management, the state, and other program stakeholders. Designs and establishes benchmarks that measure the impact and effectiveness of organizational development programs on the organization's overall performance. Develops a means of measuring the effectiveness of training programs developed or administered through evaluation, testing, and assessment of program outcomes. Recommends changes to policies and procedures in compliance with the contract and communicates changes to staff. Leads the delivery of staff and external client training on a regular and ongoing basis covering topics such as the Marketplace, systems integration, customer service skills, program information, performance results obtained through quality assurance monitoring, and other areas as appropriate. Provides oversight of all in-person assistor training and certification programs and works with Department of Health (DOH) personnel and training staff to plan the development of training and schedules . Plans, launches, monitors, and acts on long-range learning initiatives that are aligned with the organization's strategic goals. Performs other duties as may be assigned by management. The Ideal Candidate will Possess the Following Additional Education and Experience Bachelor's degree from an accredited college or university or equivalent experience. 10 years of related experience. 10 years of leadership/management experience. Proficient in Microsoft Office (Word, PowerPoint, and Excel). Facilitation, presentation, coaching and OD experience. Demonstrated classroom management skills. Excellent organizational, interpersonal, verbal, and written communication skills. Ability to perform comfortably in a fast-paced, deadline oriented work environment. Ability to successfully execute many complex tasks simultaneously. Ability to work as a team member, as well as independently. Responsible for adhering to established safety standards. Must be able to remain in a stationary position for an extended period of time. Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds. Work is constantly performed in an office environment. Performs other duties as may be assigned by management. Advanced Degree in HR Development, Communications, Business Administration or Education preferred. Experience facilitating proven adult learning techniques including ADDIE, Rapid Course Development, and Adult Learning Theory preferred. Knowledge and experience with project management, CRM software, and/or call center telephonic tracking software preferred. Knowledge and work experience with New York State programs (i.e. CHIP, TANF, SNAP,Medicaid or LTC) or private health insurance is preferred. Experience in multi-media development applications, such as Captivate preferred. EEO Statement EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Maximus Federal Services Rochester, NY, USA Full-Time
Jun 13, 2018
The Contact Center Supervisor is primarily responsible for supervising call center operations and activities while assisting with the development and implementation of procedures pertinent to the effective and efficient operation of the Contact Center. *Bilingual Candidates Preferred.* Responsibilities Supervise the work of customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed Perform tasks to assure project and program service level requirements and goals are met Assume leadership responsibility for departmental tasks and contact center activities as required Participate in meetings and recommend changes to policies and procedures Support and enforce contact center expectations Assist with escalated issues or cases as needed Evaluate employee key performance indicators and identify training needs and development opportunities Develop work schedules and assign duties to direct report personnel to ensure efficiency Discuss job performance concerns with employees to identify causes and issues and works closely with the Human Capital department on resolving problems Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work Evaluate employees' job performance and recommend appropriate personnel action Perform other duties as assigned by leadership The Ideal Candidate will Possess the Following Additional Education and Experience A Bachelor's Degree from an accredited college or university required, equivalent experience considered in lieu of degree 4 years' experience in a supervisor role, preferably in a call center or customer service environment required Ability to manage a high level of confidentiality MD.HIX knowledge is preferred Proficient in Microsoft office suite Excellent organizational, written, and verbal communication skills Ability to perform comfortably in a fast-paced, deadline-oriented work environment Ability to work as a team member, as well as independently Must be able to remain in a stationary position for an extended period of time Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds Work is constantly performed in an office environment This position is classified as limited capacity. This means that the duration of your employment with MAXIMUS is based on business needs and based on the contract requirements of the services provided. EEO Statement EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Maximus Federal Services Glendale, CO 80246, USA Full-Time
Jun 13, 2018
The Facilities Coordinator serves as the contact point between MAXIMUS staff and vendors for office product suppliers, movers, printing and repairs, shipping vendors, and facility repair with the landlord. This position will manage facility-related service requests and set up new employees' and contractors' office/working space to meet individual and company needs. This position will also perform general office maintenance and repair activities . Responsibilities Complete office repairs, scheduled maintenance, and day-to-day facility management issues with building property management office and interact with vendors (on the phone and in person) Perform daily tasks, including minor maintenance and furniture repairs and adjustments, and stocking office supplies to keep operations, building, and systems working with minimal interruptions to employees Monitor security breaches by reporting security system issues and monitoring completion Provide assistance with employees' internal office moves and office space rearrangements Create and delete security access for new and terminated employees as needed Complete training and personal development and keep current of industry trends in physical security Perform other duties as assigned The Ideal Candidate will Possess the Following Additional Education and Experience High school diploma or GED required Associate's degree from an accredited college or university or equivalent experience preferred At least two years' experience in facilities management maintenance, space planning, completing operational tasks for an office, and physical security administration required Excellent organizational, written and verbal communication skills Ability to successfully execute several complex tasks simultaneously Ability to perform comfortably in a fast-paced, deadline-oriented work environment Ability to work as a team member, as well as independently Ability to maintain confidentiality and security of all information Ability to comply with current and updated policies and procedures Ability to interact courteously and effectively with a diverse population Ability to move up to 50 lbs Working knowledge of construction and furniture building preferred **Internal Candidates** Must have been in current job role for 6 months to apply Must not be on any active D/A above a verbal EEO Statement EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Maximus Federal Services Topeka, KS, USA Full-Time
Jun 13, 2018
The Center for Employee Development (CED) is the centralized global Learning & Development function for MAXIMUS. As part of the Corporate Human Capital organization, the CED manages key products and services that are designed to develop and enhance the skills of our employees through learning solutions, tools, and systems including MAXIMUS University (MAXU), our enterprise corporate university. This position is primarily responsible for training curriculum development with strong emphasis on the development of eLearning solutions. This individual will support the development of eLearning for the MAXIMUS compliance programs including our annual refresher training and all new hire compliance training. In addition, responsibilities include the development of eLearning as stand-alone or integrated courses in programs of study, conversion of webinars into eLearning courses, and development of training courses as required. This individual will have a strong working knowledge of ISD principals and understand practical application. This individual will work closely with multiple stakeholders including management, internal partners, and external vendors to ensure the successful development, implementation and ongoing delivery and operations of the learning programs. Works in a matrix organization; leverages subject matter experts and other contributors to deliver learning solutions within budget and timeframe. Strong facilitation and presentation skills are important for supporting delivery of ILT and vILT as needed. Responsibilities Convert instructor-led training programs to Web-based self-study modules. Develop paper-based and online job aids, tutorials, and other performance support tools. Perform quality control reviews of developed training and performance support content. Create Web-based training evaluations and surveys. Compile and analyze training evaluations to make recommendations for continuous improvement. Deliver training programs in traditional and virtual classroom (webinar) formats. Support planning and delivery of annual Leadership Conference. Provide support in managing user accounts and offerings on the company's internal and external Learning Management System. Coordinate with corporate systems and security teams regarding the administration of the Learning Management System and other Talent Management System functions. Implement, and integrate new and existing learning technologies and systems (e.g., ILT, vILT, online learning, Webcasts, authoring tools, Mobile, Social, Video, etc. Provides effective project intake and management with development of project plans including key milestones and deliverables. Reports and updates leadership leveraging tools as appropriate. Manage day-to-day curriculum management and maintenance activities. Facilitate and deliver classes as appropriate and necessary to key populations including our Supervisors, Managers, and Leaders. Contribute to the planning, configuration, testing, and launch/implementation of a new learning management system supporting the corporate university, MAXU. The Ideal Candidate will Possess the Following Additional Education and Experience 5+ years of progressive experience in Learning and Development with strong eLearning development experience. Strong knowledge of instructional systems design; training analysis, design, development, delivery, and management. Traditional ILT, Virtual ILT, Online Learning, learning partnerships, etc. Ability to convert high-level requirements and into a storyline and create eLearning outputs. Proficiency in graphics and multimedia development applications such as PhotoShop or PaintShop Pro, Adobe Captivate, Articulate, Storyline Excellent project management skills; demonstrates the ability to manage multiple, complex projects and tasks. Align resources to ensure priorities with multiple deadlines are met. Quickly adapts to new business needs and strategies, flexible in alignment and approach based on market trends. Demonstrated experience in the creative and innovative application of technology for business change Strong data analysis and interpretation skills, and the ability to translate data into insightful conclusions Unquestionable business and personal integrity and ethical standards. Excellent written, verbal and interpersonal skills with all levels of employees as well as superior facilitation skills. Proven ability to manage multiple priorities while delivering high-quality In addition, the prior supervisory experience is a plus. Strong analytical and organizational skills. Travel required-25%. EDUCATION: BS/BA degree in Human Resources, Organizational Development, instructional design, Industrial/ Organizational Psychology, Education, or equivalent relevant experience required EEO Statement EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Maximus Federal Services Reston, VA, USA Full-Time
Jun 12, 2018
Reporting to the Vice President Performance Analytics, the Sr. Manager Operational Analytics will have a keen interest in applying statistical analysis, visual analytics, and optimization/simulation modeling into real-world operational processes to improve decision-making and drive business change. This role will have a passion for interpreting the "story in the data" for a lay audience and using that information to drive process-centric improvement, and quantify results and ROI. Expected results are forward-looking and include reduced downtime, improved productivity, and increased operational agility. The position will provide leadership to other staff, and execute ad- hoc requests. As a key member of the Standardized Operations and Analytics group, the role will interact will all levels of the organization and must be willing to work directly on the "front - lines". The position is expected to travel up to 50% of their time. Responsibilities Oversee the planning and execution of analyses - often interrogating data and other information to perform root cause analysis, impact assessments, or to identify key measures and indicators of process performance making recommendations to improve or correct performance Apply appropriate statistical analysis and quantitative methods to analyze data and predict future trends and variability especially in producing and maintaining reliable forecasts. Lead and oversee the use of simulation and optimization technologies and tools for both process design and ongoing operational decision support especially in the area of staffing optimization Develop performance management processes using business intelligence tools to identify issues and implement contingency actions. Develop process monitoring methods to determine how changes in conditions, operations, and other factors will affect outcomes. Work with operational management to create and improve analytical planning and improvement strategies. Build strong working relationships to enable process improvement driven from analytical findings, interpretation and effective use of process models, presentation objects and other analysis artifacts. Provide leadership to team members including training and development, hiring, performance measures, assignment of responsibilities, annual review, and performance plans. The Ideal Candidate will Possess the Following Additional Education and Experience BA in operations research, mathematics, business analytics, statistics, industrial engineering, management information systems or related field required, MS preferred. 5+ years of experience performing quantitative and qualitative analyses of existing business processes based on in-depth knowledge of organizational and or client objectives. 3+ years of leadership in the management of relevant statistical forecasting, optimization and simulation Experience with statistical analysis and modeling including linear regression, segmentation, non-linear predictive (e.g. logistic) regression and machine learning Passionate about data analytics, strong strategic, critical thinking, and problem-solving skills Strong organization and project leadership skills, and strong attention to detail Experience working with large datasets and reporting or visualization tools, ability to tell a story using data Ability to embrace Business Intelligence and Business Process Management concepts, tools and intent. Ability to proactively manage stakeholder expectations on current and future business needs Ability to communicate complex quantitative concepts in a clear, precise and actionable manner Knowledge of complex relational databases, mathematical modeling and statistical software, business and management principles involved in strategic planning, resource allocation, human resources modeling, production methods, and coordination of people and resources. Outstanding writing, communication and presentation skills Ability to perform comfortably in a fast-paced, deadline-oriented work environment requiring juggling of multiple priorities. Must possess superior oral and written communication skills. Preferred Experience with statistical tools and concepts (R, SPSS, SAS) Experience with programming language such as Python Experience with Microstrategy, Tableau, or other visualization tools Experience with government sponsored health care programs and operations EEO Statement EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Maximus Federal Services 1321 Webster St, Alameda, CA 94501, USA Full-Time
Jun 12, 2018
The individual leverages quantitative and independent research skills in analysis of large, complex and incomplete data sets to identify and assess potential business opportunities that result in measurable revenue growth. He/she performs independent gap analysis between current solution sets and anticipated requirements, identifies market penetration strategies, determines the addressable markets for identified opportunities, designs and executes formal capture plans, determines competitor profiles, performs cost to operate vs. price to win analysis and determines key staff profiles. Candidates develop overall win strategy as well as internal and external partnerships, business plans and associated marketing assigned with designated opportunities. Responsibilities Proactively identify new business opportunities by researching ongoing trends in the public healthcare marketplace Perform market research to qualify new business opportunities, including analysis of customer budget, capabilities required, current customer preferences, competitive environment assessments, and incumbent strengths and weaknesses; Perform gap analyses of MAXIMUS capabilities against customer requirements. Lead meetings with customers (internal and external), clients, and teammates to develop market insight on requirements, acquisition strategy, acquisition timing, and contract vehicle choices Lead program development and execution and provide detailed reports on activities to Operation senior staff, Division managers, and program managers. Direct business planning activities, to include periodic pipeline reviews, operating plan development, bid agenda development, opportunity gate reviews, black hat sessions, win theme and discriminator workshops, and proposal reviews Actively participate in the overall strategic planning by linking pursuits/capture activities which support the quarterly business development metrics for awards, submits, and pipeline Interacts routinely with all levels of Operation and Group management, infrastructure POCs, staff, and customers, and follow through on tasking Briefs capture status to senior management at specified milestones in the capture process Conducts after action reviews for all business opportunity capture participants to document lessons learned and identify necessary adjustments to capture technique, strategy, and actions Briefs segment and corporate leadership in the bid review process, execute action item outputs and maintain accountability for bid delivery. The Ideal Candidate will Possess the Following Additional Education and Experience Bachelor's degree from an accredited college or university 3 years of relevant experience required Excellent organizational skills and interpersonal skills Excellent written and oral communication needed Ability to perform comfortably in a fast paced, deadline oriented work environment. Competency in MS Office suite Ability to work independently with limited direction EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Maximus Federal Services Reston, VA, USA Full-Time
Jun 12, 2018
Responsibilities of the IT Project Manager include: Coordinate and participate in documenting project and performance management processes. Participate in reviews of data derived from project and performance management processes and summarize findings. Identify and contribute to activities that will result in positive client satisfaction metrics, with a goal of increasing ratings annually. Participates in client meetings to address needs of project stakeholders; develops trust, credibility, and strong client relationships; seeks opportunities to add value to internal and external client initiatives. Gather data using established methodologies to perform quality reviews of work products delivered by team members and service providers. Prepare reports using established baselines; evaluate trends to support continuous improvement initiatives. Contribute to management functions: including work breakdown and cost estimation, scheduling, monitoring and tracking of technical progress against the defined timetables and budgets, and staff assignment and development. Gather data and report on issues and challenges related to the effective execution of project and performance management processes. Gathers information related to systems management activities (such as estimates, resources, time logs, risks, change requests, and schedules); analyzes data, and prepares reports documenting findings of such analysis. Prepare process documentation and training materials. Maintain knowledge library and documentation of system operation procedures. Gather system data and performance reports to support identification of trends and business impact. Identify, track, manage, and communicate risks and issues with upper management. Gather data and prepare reports to support the administration of project and program review activities. Coordinate and participate in meetings; conduct interviews with customers (internal and external) and team members to elicit business requirements and set achievable expectations. Perform activities of the project in accordance with MAXIMUS established policies and procedures. Perform other duties as necessary and assigned. Responsibilities Project manage small to large level projects (includes such items as work breakdown structures and cost estimation, scheduling, monitoring and tracking of technical progress against the defined timetables and budgets, and staff assignment and development) Identify, track, manage, and communicate risks and issues with upper management Communicate project updates, such as status reports, to internal and external stakeholders Perform administrative duties, such as scheduling/attending internal and external meetings, preparing meeting agendas and minutes, creating/updating project and process documentation, reviewing work products and other duties assigned by management Prepare and respond to client and vendor change requests/inquires (such as IARs and Charters) Work with stakeholders in defining solutions to business problems, process problems and defects The Ideal Candidate will Possess the Following Additional Education and Experience Bachelor's degree from an accredited college or university within preferred field of study in Computer Science. Equivalent work experience will be considered. At least 5 years of software development life cycle direct experience. (Waterfall, Agile) At least 2 years of experience with project management tools and processes such as PMBOK, ISO, Six Sigma, risk management, project scheduling, estimating, and facilitation. Strong analytical skills. Strong interpersonal skill to help negotiate priorities and to resolve conflicts among project stakeholders. Excellent, written and verbal communication skills. Basic understanding of project budgeting, forecasting, and time tracking. Ability to perform comfortably in a fast-paced, deadline-oriented work environment. Ability to work independently with minimal supervision required. Proficiency in Microsoft Office Software including Word, Excel, Visio, MS Project, and PowerPoint. Experience using spreadsheets, databases, and/or reporting software to perform analysis. Working Knowledge of IVR, Oracle 11g, Oracle Siebel, OBIEE, J2EE, Web Technologies, Webservices, XML, or Deployment Management experience is a plus. Relevant industry experience to include government services, healthcare, insurance preferred Proficiency with state healthcare programs (e.g., Medicaid, CHIP) and related functions (e.g., enrollment management, eligibility determination) preferred. CAPM (Certified Associate in Project Management) Certificate, or PMP preferred. EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Maximus Federal Services Austin, TX, USA Full-Time
Jun 12, 2018
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services. The Workforce Supervisor serves as an advisory resource and assists contact center management in the development and execution of strategic operations staffing plans. This position is also responsible for evaluating options for supporting new functions/changes to current processes that impact staffing, and prepare cost/benefit or other analysis for various levels of leadership. Responsibilities Advise and lead the business in determining hiring needs based on forecasted assumptions Provide proactive, solutions-oriented support for the contact center management and the Workforce Management (WFM) team Provide ongoing operational analysis of contact center operations, advance planning and scheduling while identifying and implementing changes as necessary to improve the level of quality and efficiency as measured by key performance indicators (cost per call, service level, occupancy) Develop and monitor controls to effectively measure and improve the scheduling system and prediction of staffing requirements Perform daily/weekly/monthly reporting and statistical analysis as is required to facilitate timely and accurate staffing and scheduling Ensure client / customer goals are met by analyzing work volume variances to forecast and provide direction to adjust accordingly Constantly assess system-wide and individual department performance and productivity to confirm business objectives are being met and uncover opportunities for improvement Supervise the day-to-day workflow of WFM staff Learn new WFM software and train staff in preparation for production Assist WFM Manager with concentration on short term forecasting Coordinate appropriate allocation and availability of contact center staff in order to achieve Program goals Implement approved adjustments to workforce management software to appropriately track the productivity of Contact Center Agents Perform other duties as assigned by management The Ideal Candidate will Possess the Following Additional Education and Experience Associates Degree in a related discipline from an accredited college or university required, equivalent combination of education, technical training or work experience considered in lieu of degree Two (2) years of supervisory experience required Five (5) years of WFM Specialist experience preferred Experience with student financial aid programs/debt collection programs required Working knowledge of WFM software Intermediate to advanced skills in Excel a must Previous experience in training others in the use of WFM software Strong organization, prioritization, time management and multitasking abilities Successful experience delivering, driving and reporting results Effective written and oral communication skills. Ability to work under pressure and stress while exceeding day-to-day operational demands High level of commitment, initiative, vision and enthusiasm Additional Requirements as per contract/client: Must be current on federal student loans or must not be delinquent on federal student loans Federal security clearance (through MAXIMUS Federal) required US Citizenship required EEO Statement EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Maximus Federal Services Jacksonville, FL, USA Full-Time
Jun 12, 2018
The Service Coordinator is responsible for helping to ensure that the customer is able to access and receive program services. Responsibilities Complete assessment, including TABE and skills inventory, develop a service plan with the participant and transfer to appropriate HRA approved program Develop working relationships with customers and monitor engagement and progress Work with customers on a regular basis to meet and achieve program goals and/or maintain program services and eligibility Exhibit considerable programmatic knowledge and assist customers in multiple phases of the application process, ranging from enrollment through the awarding of benefits and services Assist customers to acquire services that facilitate program goals (e.g., educational and/or vocational training, medical, child care, transportation, substance abuse/mental health, child support establishment, legal, and other related needs) Follow up with customers to ensure that their needs are met and questions and concerns are resolved Interact with other team members to provide expertise and assistance in resolving participant issues Maintain accurate and timely case notes on all customer contacts and document activities Share information about outreach and engagement efforts with project staff Inform project staff of any barriers that they identify and that are preventing the customer from engaging with the Provider Perform other duties as may be assigned by leadership The Ideal Candidate will Possess the Following Additional Education and Experience High school diploma or GED required Associate's degree from an accredited college or university preferred One year experience in case management or employment service program Proficient in Microsoft Office products Ability to develop, evaluate, and implement a case management plan meeting all milestones Ability to work with customers in a caring and respectful manner and with due understanding of and consideration for their unique circumstances Excellent organizational, written, and verbal communication skills Ability to perform comfortably in a fast-paced, deadline-oriented work environment Ability to work as a team member, as well as independently Must be able to remain in a stationary position for an extended period of time Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds Work is constantly performed in an office environment EEO Statement EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Maximus Federal Services Staten Island, NY, USA Full-Time
Jun 12, 2018
Potential Remote Opportunity - This position applies a variety of training and communication strategies and materials to assist participating State VRs and ENs to achieve Program Competencies in a timely and effective manner. This position monitors assigned agency performance in program metrics, delivers support and facilitates capacity building for improved agency outcomes. This position also provides agency consulting services to develop provider enrollment, engagement and performance in accordance with client/contract requirments. Responsibilities Gather, manipulate and use analytical tools to determine and report on performance results. Ensure data accuracy and create ad hoc reports Organize and plan daily work using outcome-based criteria. Organize and prioritize work, manage multiple tasks and projects and function effectively as a small-team leader, as needed Serve as an informal leader to co-workers on designated special assignments, and act as a consultant in problem solving and analysis of processes, providing guidance and feedback to the Service Provider network Resolve complex issues/problems and research and make recommendations for potential resolutions or modifications to issues for service providers to improve performance/activity. Assist in the preparation of management reports and perform a variety of complicated tasks Make recommendations when issues or opportunities arise that may impact the Ticket Program financially or from a compliance perspective. Deliver relevant and timely trainings, workshops, briefings and presentations for ENs, VRs and other groups as requested by the Social Security Administration (Social Security) Complete required outreach to service providers on a monthly basis and document appropriately. Support the plan to obtain Program Competencies and client goals. Actively participate in group meetings by contributing ideas, sharing responsibility and achieving contractual and sub-contractual metrics Perform other duties as assigned by management. The Ideal Candidate will Possess the Following Additional Education and Experience Bachelor's Degree from an accredited college or university required, preferably in field of communications, journalism, English, public affairs, marketing and/or instructional systems At least eight (8) years of professional experience in developing and implementing a variety of training/educational methods, communication strategies, materials, techniques, and tools required Experience and knowledge of e-learning technology and strategies Experience in developing and delivering effective presentations for the public Knowledge of data quality measurements methodology and reporting tools Strong analytical skills and ability to utilize data to improve and refine services to meet customer needs; excellent computer skills, including desktop publishing applications/graphics and reports design; excellent written and oral communication skills Extensive knowledge of and direct experience working with a diverse universe of government, for-profit and not-for-profit service providers Demonstrated record of achievement as a Ticket to Work Account Specialist Working knowledge of the Ticket to Work policies and procedures governing the day-to-day operations of the program and considered a subject matter expert in an operational area per the Statement of Work requirement Familiarity with governmental regulations governing the Ticket Program Ability to pass a federal background check including, but not limited to, drug testing and Credit search of National Credit Bureaus Preferred experience includes: SSI or SSDI policies and programs; familiarity with Employment Network (EN) sectors/markets, State Vocational Rehabilitation (VR) agencies and MAXIMUS TTWP regulations in regards to EN and VR rules, specifically the policies and business practices related to EN payment contract requirements and operations; strong history of communications, marketing and/or Ticket to Work customized materials development; proficiency and knowledge of Desktop Publisher software; previous use of SSA systems capabilities and reports Some travel may be required EEO Statement EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Maximus Federal Services McLean, VA, USA Full-Time
Jun 12, 2018
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services. The Senior Analyst will support the Agency's mission by interpreting results of business processes using a variety of techniques, ranging from simple data aggregation via statistical analysis to complex data mining independently. The position will design, develop, implement and maintain business solutions. The incumbent will also work with main clients and project and business leaders to identify analytical requirements. Responsibilities Work collaboratively with Business Analysts to gain an in-depth knowledge of program Financial and Non-Financial processing and Call Center operations Review and understand contract performance metrics and requirements Analyze and make recommendations on how to process on defaulted borrower accounts as systematic clean ups are performed Document processes in order to define requirements for automation Work with operations to document issues as they arise and support operations in triage meetings and providing impact for IA development Provide knowledge and Subject Matter Expert (SME) support for legacy contract Tools Provide SME support such as requirement gathering for the building of a replacement tools solution for phones, Correspondence and eOscar Provide recommendations, information gathering, requirement building, SME support, etc. for database related solutions necessary to increase efficiencies and quality Assist with transitioning of functions from one location to another Review, analyze, and develop recommendations and perform comparative qualitative analysis of benefits and outcomes of business processes Analyze data to determine anomalies and trends, communicate the findings in oral and written communications The Ideal Candidate will Possess the Following Additional Education and Experience Bachelor's degree from an accredited college or university required, equivalent experience considered in lieu of degree Five (5) years of experience in requirement and root cause analysis required Three (3) years of progressively responsible production experience preferred Demonstrated abilities in leadership and communications preferred Experience working at a contact or processing center required Ability to successfully lead and direct activities of others required Experience with student financial aid programs/debt collection programs required Creative problem-solving abilities desired PC skills required, including MS Products (Word, Excel, Project, PowerPoint, and Access). Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks Excellent communication (both verbal and written) skills required Proven ability to work as a member of a team is required PC skills, including MS Office applications, required Demonstrated progressive experience in managing client and partner relationships Excellent organizational, interpersonal, written, and verbal communication skills Ability to perform comfortably in a fast-paced, deadline-oriented work environment Ability to travel up to 50% of the time Ability to successfully execute many complex tasks simultaneously Additional Requirements as per contract/client: Must be current on federal student loans or must not be delinquent on federal student loans Federal security clearance (through MAXIMUS Federal) required U.S citizenship required EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Maximus Federal Services Remote St, Iowa City, IA 52240, USA Full-Time
Jun 12, 2018
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services. The IT Lead will be responsible for being a technical lead and maintaining and managing Information Technology initiatives, upgrades and revisions to existing hardware and software, and/or other Information Technology resources. Employment is contingent upon contract award Responsibilities Manage direct reports and all IT activities within the program Implement and maintain the policies and goals for the IT department to support the company's needs Ensure proper information system operations and plans necessary upgrades Oversee the internal IT support functions Conduct research and recommend the selection of IT equipment, applications, and supplies Ensure that the IT department meets all milestones and goals and adheres to the approved budget Develop, implement, and manage enterprise network backup and recovery strategies, physical and virtual server configurations, and verify the health and status of the IT infrastructure, using industry best practices Recommend alternative technologies or improvements to enhance the IT infrastructure to support organizational goals Record and track production issues Work closely with the project and program managers to ensure problem resolution and user satisfaction, identify existing IT system risks and issues, and recommend mitigation Perform other duties as assigned The Ideal Candidate will Possess the Following Additional Education and Experience Bachelor's degree from an accredited college or university in a related Information Technology field required Seven (7) years of related experience required Three (3) years of leadership experience required Experience reporting directly to a Program Manager/Project Director/Project Manager Experience ensuring formal communications between Operations and IT Teams Experience facilitating software testing for use by Operations teams Experience supporting the creation of IT requirements to include surfacing use cases and business rules to help maintain and deliver software Experience with USAC E-rate Productivity Center systems preferred Excellent verbal and written communication skills Ability to work well independently or in a team environment Ability to quickly grasp and adapt to new concepts Ability to rapidly assimilate new information and put it into practice Additional Requirements as per Contract/Client: Ability to obtain and maintain Public Trust Security Clearance United States Citizenship EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Maximus Federal Services Baltimore, MD, USA Full-Time