Patterson Companies Inc

Patterson Companies, Inc. is a value-added distributor serving the dental and veterinary markets. Named one of America’s Best Large Employers of 2016 by Forbes, we were also named four consecutive times to the Forbes List of Most Trustworthy Companies. We strive to create a memorable difference in the lives of our customers and their clients. Every Patterson employee supports our mission of connecting expertise to inspired ideas, products and services, and we support our employees through operational innovation, continuous improvement and a commitment to talent.

An Equal Opportunity Employer

Patterson Companies, Inc., is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Disability Accommodation

If you require reasonable accommodation due to a disability for any part of the hiring process, you may submit your request to HR by calling 1-866-234-2165 or by email to jobs@pattersoncompanies.com. You can also mail your request to Patterson Companies, Inc. Attn: HR EEO Coordinator, 1031 Mendota Heights Rd, St. Paul, MN, 55120. Information received will be routed to a representative who will provide assistance to ensure appropriate consideration of your request.

 

Dec 17, 2018
Overview As a TechEdge Service Coordinator for Patterson Dental, you will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. The service coordinator role requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests.   Responsibilities Service Coordinator Responsibilities: Triages calls and inquiries from customers. Assigns and schedules service requests from clients or company personnel. Manages resources efficiently and effectively for all scheduled service. Monitors service orders assigned to technicians. Responsible for the life cycle of service order (creates, edits, completes and invoice service orders). Reconciles various CRM reports on a monthly basis. Works closely with the Branch Procurement Specialist(s) with resource and project planning. Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times. Performs other service coordinator duties as assigned. Qualifications Service Coordinator Qualifications: Associates degree or higher preferred or 2-5 years equivalent industry experience. Expresses strong customer service orientation or related dispatching experience through excellent written and verbal/phone communication skills. Has strong organizational and multi-tasking skills, demonstrates sound judgment and excellent decision-making abilities, and shows a great attention to detail. Ability to positively contribute to the Branch team environment by taking initiative to learn and improve upon skillsets. Possesses strong planning and organizational skills, both written and verbal. Uses technology with efficiency, including Microsoft 365 and SAP CRM platforms. Preferred Service Coordinator Qualifications: 1-3 years dispatching and customer service experience, with previous experience in the Dental industry preferred. Previous working experience with project or resource coordination. Bookkeeping/accounting experience preferred.
Patterson Companies Inc Boothwyn, PA, USA
Dec 17, 2018
Overview Patterson Companies, a Fortune 500 Company, is hiring an entry-level SAP EDI Analyst I to join our team in Greeley, CO.  This is an exciting opportunity for someone who is a recent graduate or new to their career who is looking to gain exposure to SAP.  Now in its 141st year of business, Patterson Companies is a value-added distributor focused on providing best-in-class products, services, technology and experiences to dental and animal health markets in North America and the U.K.  The selected candidate will join our SAP Integration Team and join an experienced group who focus on customer integrations.  The SAP EDI Analyst I responsible for supporting day to day production issues with Application to Application Integration and Business to Business Integration for Patterson’s multiple SAP and EDI systems.  This role will manage the master data cross reference, gathering requirements from partners and communication with partners. They will also investigate the production issues and resolve the issue based on the procedure and standards defined by EDI team or business This role will play an integral part of the team as it will support complex customer integrations and gain valuable experience with multiple modules of SAP.  It will also assist with various projects, work with business partners to define requirements, testing and deployment for EDI projects.  Responsibilities Additional responsibilities include: Working with the business, customers, vendors, and third parties to gather requirements, understand issues, answer questions, and provide training and guidance Work with various departments within the organization including sales, procurement, logistics and accounting to coordinate project requirements and priorities Write functional, technical and data specifications and documentation Coordinate SAP functional and development resources on EDI projects Perform and coordinate testing Monitoring all Inbound and Outbound EDI, ensuring all EDI transactions are processed accurately and on schedule Provide daily technical and administrative support for all EDI activity, including failed EDI transmissions and transactions Qualifications Minimum Qualifications Associate’s or Bachelor's Degree in Computer Science or Business; or a combination of education and experience related to EDI and/or integration Technology related customer service experience Strong analytical thinking skills and demonstrated problem solving abilities   Preferred Qualifications Good understanding of EDI and Integration concepts of collecting, transforming, exchanging & consuming data Good understanding of common wholesale distribution business processes – OTC, PTP, Finance Great customer service skills Ability to work with little supervision while being accountable for individual and departmental results Ability to multi-task and meet deadlines Strong communication and organizational skills Strong analytical and problem solving skills Ability to exercise independent judgment and critical thinking Ability to learn quickly and grasp technical concepts independently
Patterson Companies Inc Greeley, CO, USA
Dec 15, 2018
Overview The Field Service Technician works independently to provide repair and maintenance service and technical training to users of ingredient dispensing and control systems used at feed yards, feed mills, and farms to assure uninterrupted and continuous feed processing operations.  The Field Service Technician also works in cooperation with operations management and all of the Operational Business Teams to direct the movement of products from the manufacturer to the customer in the most cost effective and efficient manner. Responsibilities Service, troubleshoot, and repair all types of equipment and systems in operation at any or all customer locations. Monitor systems at assigned customer locations for proper operation and make adjustments or repairs as needed. Monitor inventory of products used at assigned customer locations to assure that inventory is adequate for continuous operation at all times. Deliver products from warehouse to customer location as needed. Provide technical assistance and training to customers as needed for proper operation of equipment and systems to achieve desired results. Provide technical assistance and support as needed to customers during non-working hours (evenings) and when “on-call” (weekends). Travel to customer locations in company vehicle and maintain vehicle and personal driving record to meet company requirements. Complete all records and documentation as required. Work overtime as required and without notice if necessary. Perform other duties as assigned to the Field Support Technician.    Qualifications Education/Experience: At least one year of work in equipment service or operation of agricultural equipment required. High school diploma is required. Technical school degree or college degree is preferred. Installation or operation of grain flaking systems, including grain conditioning, roller milling, and high pressure steam boiler operation, is preferred. Knowledge, Skill, and Ability:  Strong verbal and written communication skills. Ability to speak limited Spanish is desired. Strong interpersonal and customer service skills. Ability to prioritize. Strong math, analytical, and troubleshooting skills. Must be self-motivated and organized. Must have an aptitude for and a working knowledge of Windows based PC’s. Must have an aptitude for and a working knowledge of mechanical, electrical, and electronic devices and their use. Must have a valid driver license and be able to pass a criminal background check, drug test, and motor vehicle record check. Knowledge of cattle feeding, feeding systems, feed ingredients, and feed formulation is desired. Work Environment / Required Physical Activity Outdoor service work 10-40% of the time. Lift and carry up to 60 lbs. Occasional ladder climbing and work on elevated equipment. Local travel 75-100% of the time. Limited overnight travel.  
Patterson Companies Inc Clovis, NM 88101, USA
Dec 14, 2018
Overview Job Summary Using bills of lading, packing slips, a computer or a scanner, receives product into distribution center computer system as inventory for putaway. Follows receiving team guidelines for receiving purchase orders. Responsibilities    Essential Functions Unloads, inspects, counts, and signs for inbound packages and skids from carriers; Sorts skids and/or packages by business unit and/or receiver; Using a computer, prints the purchase order that corresponds to the product received; Matches product received to purchase order and enters quantity into computer, or scans product received; Enters any discrepancies into computer system Places product in appropriate container or on cart; Brings product to staging area for putaway; Identifies non-conformances (i.e. item count, product description, product damage, etc.) and forwards to OS&D Clerk. Detail regarding these essential functions is provided in receiving work instructions.   Other Functions Keeps the distribution center aisles clear and maintains integrity of storage locations. Maintains the housekeeping and sanitation standards of the distribution center. Performs other duties as assigned or requested. Performance and Conduct Standards Performs duties at or above productivity and accuracy standards; Supports the company goals for quality and continuous improvement; Contributes to an atmosphere of teamwork and cooperation among all distribution center staff.   Physical Requirements Frequency Requirement 100% of shift Standing 100% of shift Walking 5% of shift Pushing and pulling wheeled ladder or cart, up to 100 pounds 20% of shift Operate hand pallet jack 100% of shift 40% of shift 40% of shift <5% of shift Lifting and carrying 1-10 pounds Lifting and carrying 11-25 pounds Lifting and carrying 26-50 pounds Lifting and carrying over 50 pounds 10 - 25% of shift Bending and stooping 1 - 50% of shift Reaching above shoulder level 1 - 50% of shift Reaching at shoulder level 100% of shift Reaching at waist level 90% of shift Computer and/or scanner use   Working Environment The distribution center is a warehouse for the storage and distribution of dental, medical and veterinary supplies and equipment.  In general, the building's primary work area consists of pallet storage racking, roller storage and small item storage shelving.  The facility uses powered conveyor systems for the transportation of products. Pallet jacks and forklifts are used for palletized products. Some positions require use of safety equipment, which is provided as needed. Qualifications   Job Qualifications   Education/Training & Skills High school diploma or equivalent preferred. Candidate must have ability to read and understand department process and warehouse safety documents and follow department work instructions. Relevant Work Experience Warehouse labor work experience preferred (receiving, order filling, shipping or customer service). Forklift experience is desirable. This job description is subject to change, at management's discretion, at any time.  
Patterson Companies Inc Fort Worth, TX, USA
Dec 14, 2018
Overview The Copywriter for the Patterson Animal Health Business unit creates compelling, multi-format/channel copy that achieves marketing objectives and aligned with the marketing leader’s key messages. More specifically, the Copywriter knows the correct copy format for news articles, print and digital ad copy, emails. Responsibilities Participate in information gathering sessions to understand business goals, review audience insight and product/service differentiators to inform the development of customer-focused copy. Collaborate with marketing owners, art directors, graphic designers and video editors to develop an overall plan to meet project objectives. Write/edit copy that meet project objectives, manage the review process and revise copy and concepts as required. Ensures copy is maintaining a professional standard and brand voice. Maintain a high level of creativity for every job, presenting Patterson Animal Health with fresh, new ideas in a positive tone. Works to understand the customer and competition in order to align copy to what will resonate most. Keep up-to-date on technical terms and about equipment, merchandise and technologies specific to Patterson’s Animal Health businesses. Manage multiple assignments at once from multiple teams. Other Copywriter duties as needed. Qualifications Copywriter Minimum Qualifications: Bachelor’s Degree in journalism, communications, English or equivalent combination of education and experience. At least 3+ years of advertising/marketing copywriting experience. Experience in a corporate setting. A solid ability to write, copy edit and proofread. A wide range of experience writing about various topics and creating multiple types of content (long-form feature articles, social/digital media posts/ads, web copy, blog articles, video and audio scripts, etc.) Demonstrated understanding of content marketing strategies. Exhibits a professional demeanor when representing the Company to customers and business partners. Possesses or fosters a strong visual acuity and the ability to articulate ideas to art directors, graphic designers and video editors. Fluent in AP and Chicago writing styles. The ability to work independently and as part of a larger team. Adherence to strict deadlines and the ability to manage multiple projects at a time. Maintains flexibility throughout the workday and is highly organized. This role is located in Greeley, CO and is non-remote.  Copywriter Preferred Qualifications: Involvement in a professional association (e.g., American Association of Advertising Agencies). Understanding of analytics and how to use data to optimize content. Healthcare or Animal Health industry experience.
Patterson Companies Inc Greeley, CO, USA
Dec 14, 2018
Overview Dolphin Imaging Systems has a great opportunity available for a Senior Software Engineer to join our team in Chatsworth, CA. Dolphin Imaging Systems (a division of Patterson Companies, a Fortune 500 company) provides imaging, diagnostic, patient education and management software solutions for dental-specialty practices and institutions.  As a Senior Software Engineer, you will be part of the Imaging Team and will be primarily focused on our 2D imaging software line. Orthodontists and maxillofacial surgeons use our software to acquire and store imaging records, diagnose and analyze patient issues, simulate treatment, and show patients what they can look like when a procedure is finished. Our planning software even designs 3D-printable guides to use in treatment. The results can truly be life-changing for those who receive these procedures, as many problems they have dealt with their entire life are corrected.  Our Chatsworth team consists of many long-tenured employees who have created a great culture in a casual environment built around teamwork, flexibility and innovation.  Responsibilities Senior Software Engineer main responsibilities include: Developing medical imaging software for Windows, in C++ / MFC, using Microsoft Visual Studio. Develop and implementation of standards and processes around definition, development, test, analysis, and maintenance of software applications in support of the business. This includes processes and standards on writing, coding, testing, and analyzing software programs and applications. Lead the effort to research, design, document, and modify software specifications throughout the development life cycle.   Please visit www.dolphinimaging.com for more information on our company and mission. Qualifications Software Engineer Qualifications: Bachelor's Degree in Computer Science or a combination of equivalent education and experience. 6+ years of programming experience required. Extensive experience in all aspects of application development and project life cycles. 4+ years of experience writing high-quality Windows desktop applications with Microsoft Visual C++ Environment and MFC. Experience with GUI Design. Experience in object-oriented programming and in multiple development technologies with proven ability to maintain software products written in different languages and platforms. Extensive database (relational and hierarchical) and operating systems experience. Good experience in driving an application architecture. Experience using source code management system. Excellent verbal and written communication skills. Ability to write functional and technical software specifications.   Senior Software Engineer Preferred Qualifications: Win32 API experience SQL database design and SQL access via C++ Experience with C# and .Net Experience with Microsoft Team Foundation Server (TFS)
Patterson Companies Inc Los Angeles, CA, USA
Dec 14, 2018
Overview The ideal candidate will assist leaders and managers in retaining, developing, rewarding and motivating employees. Work with managers to maximize employee engagement and develop and support employees. Support and drive the talent management strategy with business unit leaders while being the go-to HR person for assigned groups. This role is supported by an HR team with benefits, compensation, and talent acquisition specialists. Will also support the design and implementation of HR processes, practices, programs and initiatives. Responsibilities Organizational Effectiveness & Development : Works with leaders to efficiently and effectively execute all Human Resources processes including HR Planning (Talent Review), Performance Management and Development, & Compensation Acts as the trusted advisor to managers to assist them in carrying out their plans and meeting goals Identifies and capitalizes on opportunities to drive change. Facilitates change management initiatives Presents options on organizational structure, roles & responsibilities and staffing levels Consults with managers to understand training and development needs, to identify trends, patterns and presents recommendations Provides guidance to managers to objectively assess and bring to resolution employee relations issues. Administers and enforces various HR policies and procedures, trains employees on HR policies, procedures and programs Utilize key HR and business metrics to help drive decisions Staffing : Works closely with hiring manager and talent acquisition partner to establish position requirements, necessary skills & competencies for current & future needs and successful recruitment strategy including sourcing Participates on the interview team Compensation : Consults with managers on pay-related decisions including merit increases, incentive recommendations, career-related and other adjustments Work with leadership team member during annual plan to ensure alignment of rewards to performance, and that rewards are used as organizational levers   Performance Management : Assist managers with all aspects of the annual performance management and development process including coaching on effective documentation practices. Ensures legal compliance and provide constructive feedback to evaluator to improve quality of evaluation where necessary. Makes recommendations to managers regarding development opportunities for employees. Qualifications Education/Training: Bachelor degree in Human Resource Management or other business field required.  PHR, SPHR certification preferred. Relevant Work Experience: A minimum of 3-5 years of related Business Partnering / OD experience or equivalent. Experience working in a decentralized environment preferred. Broad understanding of employment law and human resource policies, procedures and practices is essential. Excellent oral and written communication skills including confidentiality, interpersonal skills, presentation skills and an ability to use a variety of communication tools.  Ability to communicate effectively with all levels of the organization, especially senior managers and other key decision makers. The ability to diagnose problems and identify & implement appropriate solutions. The ability to work collaboratively on teams and consult effectively and independently with all levels of the organization. Strong ability to multi-task, take initiative, negotiate, and influence thinking. Demonstrated flexibility working in dynamic and changing organization Strong interpersonal skills and the ability to establish and maintain excellent working relationship with all internal contacts/coworkers. Excellent organizational skills, ability to prioritize many tasks and complete tasks with accuracy and efficiency. Must be highly motivated self-starter and be able to work with minimum of supervision. Proven skill in the operation and utilization software such as MS Office products i.e. Word, Excel, Powerpoint, etc.
Patterson Companies Inc St Paul, MN, USA
Dec 14, 2018
Overview The Sr. Manager of Strategic Account Operations works across the organization to coordinate and facilitate services delivered to our strategic account clients while ensuring all service level agreements are achieved through the development and management of our Operations Department.  This role compliments and supports the Strategic Accounts business in efforts to meet the objectives by providing guidance in operations, financial analysis, support in strategic planning, sales forecasting and budgeting, business case awareness, system integration, and change management. Responsibilities Monitor and evaluate division performance while identifying barriers to operational effectiveness and revenue gaps. Implement strategic planning tactics and support in training of change management techniques. Supervise and direct department personnel in the performance of their jobs. Staff, train, and perform performance reviews and salary administration of the inside staff, including recommending organizational design changes to meet the needs of this evolving market. Identify, develop and implement process improvements and efficiencies. Assist in the creation of budgets and forecasts for the department. Meet with external and internal partners to support execution of sales, operational and financial drivers. Develop recommendations, well-supported by facts, analysis and business insights to improve consistency of performance across the division operations and achievement of revenue goals. Create presentations summarizing results of analysis showing sales and operational opportunities. Work closely with other Patterson business units to build out necessary systems and programs to support our Strategic Account customers. Prepare reports and evaluations for individual projects. Assist in the alignment of corporate and regional goals. Perform other duties as assigned to the Sr. Manager of Strategic Accounts. Qualifications BA/BS in Business Management or related field. 5+ years demonstrated experience in leading teams and fostering highly collaborative work environments. 8 – 10 years of multi-location finance or operations management experience in a customer-based industry. Prior knowledge of sales, operations, business intelligence and asset management. Proven career progression with positions of increased responsibility. Advanced computer proficiency including knowledge of MS Office is required. The ability to effectively prioritize, plan and organize, problem solve, make decisions in a timely manner, and execute on strategy is key. High business acumen, strong decision making skills and a strong customer focus is vital. Candidate must possess exceptional interpersonal and communication skills, both verbal and written, exercising diplomacy and good judgement Dental industry and/or SAP experience a plus.
Patterson Companies Inc St Paul, MN, USA
Dec 14, 2018
Overview Job Summary Using order wave pick generated by customer invoices, accurately selects product from distribution center stock locations and assembles orders for delivery to check. Follows order filling team guidelines for pre-packing orders. Responsibilities    Essential Functions Obtains packet of invoices with corresponding wave pick list from traffic area; Sets up cart to accommodate invoices in the wave pick; Logs wave pick into warehouse management system using a PC and a scanner; Picks product from distribution center stock according to wave pick list and organizes on cart; Brings completed invoices to checking area; Alerts the supervisor to product non-conformances (i.e. item count, location errors, product damage, etc.). Detail regarding these essential functions is provided in order filling work instructions.   Other Functions Keeps the distribution center aisles clear and maintains integrity of storage locations; Maintains the housekeeping and sanitation standards of the distribution center; Performs other duties as assigned or requested. Performance and Conduct Standards Performs duties at or above productivity and accuracy standards; Supports the company goals for quality and continuous improvement; Contributes to an atmosphere of teamwork and cooperation among all distribution center staff.   Physical Requirements Frequency Requirement 100% of shift Standing 100% of shift Walking 100% of shift Pushing and pulling wheeled ladder or cart, up to 300 pounds 100% of shift 40% of shift 40% of shift <5% of shift Lifting and carrying 1-10 pounds Lifting and carrying 11-25 pounds Lifting and carrying 26-50 pounds Lifting and carrying over 50 pounds 25% of shift Bending and stooping 25% of shift Reaching above shoulder level 25% of shift Reaching at shoulder level 25% of shift Reaching at waist level 1 - 50% of shift <5% of shift Climbing steps and/or ladders Computer and/or scanner use       Working Environment The distribution center is a warehouse for the storage and distribution of dental, medical and veterinary supplies and equipment.  In general, the building's primary work area consists of pallet storage racking, roller storage and small item storage shelving.  The facility uses powered conveyor systems for the transportation of products. Pallet jacks and forklifts are used for palletized products. Some positions require use of safety equipment, which is provided as needed. Qualifications Job Qualifications   Education/Training & Skills High school diploma or equivalent preferred. Candidate must have ability to read and understand department process and warehouse safety documents and follow department work instructions. Relevant Work Experience Warehouse labor work experience preferred (receiving, order filling, shipping or customer service). This job description is subject to change, at management's discretion, at any time.
Patterson Companies Inc Kapolei, HI, USA
Dec 14, 2018
Overview Who are we looking for as a Territory Sales Representative? Patterson Dental is looking for business-minded professionals who strive for organizational success, seek career growth, and desire the ability to own one's own income potential. Territory Sales Representative Position Overview: As a Territory Sales Representative, you are responsible for driving profitable sales growth by developing, maintaining, and advancing accounts by regularly contacting dental offices within a defined territory.  Building connections for healthier communities Patterson Companies and our dedicated teams create healthier communities by building strong partnerships, one person at a time. We connect expertise to inspired ideas, products and services while creating a relevant, memorable difference in the lives of our clients and their customers. As a market leading dental and animal health company, we supply technology, products and equipment, as well as marketing, support and logistics services across North America and the U.K. Responsibilities Territory Sales Representative Responsibilities include: Developing a "practice partner" mentality with Doctors and staff by analyzing business needs, discussing benefits and features of equipment and technology solutions, coordinating product demonstrations, explaining return on investment and tax advantages, and discussing emerging trends in the dental industry. Being well versed on Patterson products and services, competitive intelligence and industry information. Maintaining accurate records for prospects, customer orders, sales records, and other financial activity.  Other duties related to the Territory Sales Representative position. Qualifications What background and experience is needed as a Territory Sales Representative? Bachelor's Degree in any related field and 3 to 5 years' of business to business outside sales experience or equivalent combination of education and experience is preferred. A strong initiative with exceptional customer service, planning and organization skills. Effective interpersonal and communication skills with the ability to present and negotiate are required. Previous success attaining and exceeding sales goals is a plus. General computer proficiency including knowledge of MS Office is required. You must also possess a valid driver's license. 3+ years of dental industry experience preferred.   If this sounds like the exciting challenge you are looking for, please submit your application for the Territory Sales Representative opening today!   Click here  for information regarding the hiring process at Patterson.
Patterson Companies Inc Eugene, OR, USA
Dec 14, 2018
Overview The Customer Service and Sales Manager is responsible for the supervision of call center functions to ensure efficient and profitable direction toward achievement of national call center goals.  Serves the central point of accountability for customer service and sales agent performance, including productivity, revenue generation, quality and accuracy. The CSM manager is also responsible for employee engagement, knowledge and skills development. Responsibilities M a j or Duties Communicates operational issues through the proper channels to ensure that all employees have current, appropriate and accurate information as necessary to fulfill their responsibiliti Effectively supervises the day-to-day operation/activities of the customer service and sales agents in order to meet high level customer satisfaction and sales goals. The position is responsible for achieving or exceeding new account acquisition and revenue targets for outbound business-to-business (B2B) sales to companion animal Health Professionals. The position is also responsible for supporting the Field Sales Team in increasing their productivity.   Additional Responsibilities Recruiting, selecting, training and managing high quality customer service and sales representatives. Supporting implementation and leveraging technology to increase the efficiency and effectiveness of their team. Development of a “success driven team” driving revenue, growing portfolio of new logos and creating opportunities to enhance field sales productivity. Generating revenue from new and existing customers across the full portfolio of enterprise products and services. Ensuring quality customer contacts through call guide development, service and sales training, and the monitoring of sales representatives. Defining, refining, and institutionalizing best practices and processes for their team. Supporting the launch of new products and product extensions/transitions. Ensuring that their service and sales team is in compliance with laws and regulations relating to call center operations (do not call lists, etc.) Qualifications Bachelor’s degree in Business Administration or related field preferred but equivalent experience will be considered. Thorough knowledge of the veterinary industry and veterinary practices. Prior experience in customer service and dealing directly with customers in a service capacity, preferably in animal health environment. 3 + years verifiable leadership/supervisor experience in personnel management, coaching and development. Strong organizational, decision making and supervisory skills. Strong oral and written communication skills. An enthusiastic, high energy team player who is viewed as a “doer” on the team and across internal organizations. Proficiency with MS-Office Tools desirable.
Patterson Companies Inc Alachua, FL, USA
Dec 13, 2018
Overview Who are we looking for as a Service Technician? Patterson Dental is looking for an independent worker who is interested in the field of bio-medical (dental) device and equipment repair. Service Technician Overview: As a Service Technician, you provide repair and installation on a variety of dental equipment and products including networking, computers and software in a Windows environment. The Service Technician learns and follows manufacturer guidelines relative to the repair of devices. Training is supplied by mentorship program with other branch technicians, manufacturers, online training courses and the Patterson Technology Center. Why join Patterson? Patterson Companies is an industry-leading specialty distributor serving the dental and veterinary supply markets. Driven to meet the needs of healthcare professionals in these growing markets, Patterson provides a total-package approach to doing business. Our customers benefit from a diverse platform of products and services, as well as the convenience and peace of mind that come with relying on one trusted partner for everything they need. Responsibilities Determining parts, supplies or tools needed to complete service requests and using, maintaining, and securing test devices and tools used to adjust, calibrate and repair equipment. Managing vehicle inventory and restocking as necessary. Ensuring proper vehicle maintenance guidelines and safe driving habits are followed. Repairing equipment to meet manufacturer’s specifications as well as all company, OSHA or other agencies’ policies related to asepsis. Providing technical support after initial installation of equipment, PC software and hardware and ensuring that service commitments are met within standard response time. Other duties as related to the Service Technician position. Qualifications What background and experience is needed as a Service Technician? The ideal candidate will possess a minimum of a High School Diploma or equivalent. General mechanical aptitude with prior experience in the areas of carpentry, plumbing, heating, electricity, and/or electronics is required. Competencies in the areas of customer service, organization, problem-solving, and interpersonal and communication skills are highly desired. A valid driver's license and clean driving record is required. Technical training in the bio-medical or electronics field is preferred. General computer proficiency, including knowledge of Windows-based programs and experience with peripherals such as printers, backups, scanners and modems is strongly preferred. What physical capabilities are required? You must be able to lift up to 100 pounds.
Patterson Companies Inc Eureka, CA, USA
Dec 13, 2018
Overview Job Summary: Dolphin Imaging & Management Solutions is seeking a technical service representative to join our team. Our representatives are responsible for learning and supporting proprietary developed software for clients in the medical field worldwide. Agents must maintain a professional standard of service to our customers by responding to inquiries in a courteous and helpful manner. The ideal candidate should be highly focused with both a technical edge and excellent communication skills over a phone and email. Responsibilities   Major Duties: Determines and assist with the professional needs of customers when receiving or placing calls. Resolves technical issues as part of investigation in customer inquiries. Responds promptly to escalations received from manager and key customers, escalates unresolved issues as appropriate. Answers general software questions and how-t o ’s presented by clients. Introduces and promotes new products during calls. Prioritizes, manages, and troubleshoots unresolved technical issues. Builds customer relationships by keeping customers informed of how and when problems are resolved. Builds strong relationships with peers, other departments, and managers to best meet company goals and objectives Qualifications Prior call center experience Configuring and supporting Microsoft Windows operating systems Excellent customer service   Good communication skills both written and oral Ability to manage competing priorities in a complex environment Ability to devise creative technical solutions Preferred Computer Experience: MCSA Certification Windows OS (XP, Vista, Windows 7, Windows 8, Server 2003, 2008, & 2012) SQL Server 2000, 2005, 2008 R2, & 2012 Microsoft Office
Patterson Companies Inc Chatsworth, Los Angeles, CA, USA
Dec 13, 2018
Overview Who are we looking for as a Field Service Technician? Patterson Dental is looking for an independent worker who is interested in the field of bio-medical (dental) device and equipment repair. Field Service Technician Overview: As a Service Technician, you provide repair and installation on a variety of dental equipment and products including networking, computers and software in a Windows environment. The Service Technician learns and follows manufacturer guidelines relative to the repair of devices. Training is supplied by mentorship program with other branch technicians, manufacturers, online training courses and the Patterson Technology Center. Why join Patterson? Patterson Companies is an industry-leading specialty distributor serving the dental and veterinary supply markets. Driven to meet the needs of healthcare professionals in these growing markets, Patterson provides a total-package approach to doing business. Our customers benefit from a diverse platform of products and services, as well as the convenience and peace of mind that come with relying on one trusted partner for everything they need. Responsibilities Determining parts, supplies or tools needed to complete service requests and using, maintaining, and securing test devices and tools used to adjust, calibrate and repair equipment. Managing vehicle inventory and restocking as necessary. Ensuring proper vehicle maintenance guidelines and safe driving habits are followed. Repairing equipment to meet manufacturer’s specifications as well as all company, OSHA or other agencies’ policies related to asepsis. Providing technical support after initial installation of equipment, PC software and hardware and ensuring that service commitments are met within standard response time. Other duties as related to the Field Service Technician position. Qualifications What background and experience is needed as a Service Technician? The ideal candidate will possess a minimum of a High School Diploma or equivalent. General mechanical aptitude with prior experience in the areas of carpentry, plumbing, heating, electricity, and/or electronics is required. Competencies in the areas of customer service, organization, problem-solving, and interpersonal and communication skills are highly desired. A valid driver's license and clean driving record is required. Technical training in the bio-medical or electronics field is preferred. General computer proficiency, including knowledge of Windows-based programs and experience with peripherals such as printers, backups, scanners and modems is strongly preferred. What physical capabilities are required? You must be able to lift up to 100 pounds.
Patterson Companies Inc Redding, CA, USA
Dec 13, 2018
Overview Why join Patterson? Patterson Companies is an industry-leading specialty distributor serving the dental and veterinary supply markets. Driven to meet the needs of healthcare professionals in these growing markets, Patterson provides a total-package approach to doing business. Our customers benefit from a diverse platform of products and services, as well as the convenience and peace of mind that come with relying on one trusted partner for everything they need. Who are we looking for? Patterson Dental is looking for experienced individuals in the area of operations management who are customer service focused, excel at managing others, and possess general knowledge of the inventory control and management process. What can you expect as an Operations Manager? As an Operations Manager with Patterson Dental, you will partner with the General Manager to develop strategy, implement best practices, and achieve branch objectives.  You will direct and supervise all branch operational functions, including but not limited to: servicing, equipment, customer service, accounting, and inventory.  Responsibilities Operations Manager Responsibilities include: Managing branch profit and loss performance against goals and partnering with the General Manager to develop budgets and allocate financial resources to achieve business goals Partnering with the General Manager to create a customer service culture within the branch. Managing merchandise, parts, and equipment inventory processes and inventory turns, including the resolution of inventory variances Reviewing and evaluating the work of direct reports to assess job performance as well as coaching and mentoring employees to improve their performance Determining personnel needs to ensure branch obligations are met and participating in the talent selection process including hiring and promotion recommendations. Creating a culture of teamwork that promotes mutual trust and respect, high levels of commitment, and maintaining morale among all branch personnel. Implementing general policies, procedures, guidelines, and standards, identifying process improvements to increase efficiency or reduce costs, and managing processes to audit files and records for compliance.  Other duties as assigned to the Operations Manager position.  Qualifications What background and experience is needed as an Operations Manager? The ideal candidate will possess a Bachelor’s degree in sales, management, or related field or an equivalent combination of education and experience. Previous experience in operations management, finance, inventory management, accounting, or human resources is highly preferred. Related dental industry knowledge is a plus. The ability to effectively plan and organize, problem solve, and make decisions in a timely manner is key. Strong Interpersonal and communication skills are also necessary. General computer proficiency including knowledge of MS Office is required. If this sounds like the challenge you are looking for, we invite you to submit your application for the Operations Manager opening with Patterson Dental.
Patterson Companies Inc Wood Dale, IL, USA
Dec 12, 2018
Overview The PTC Operations Specialist I manage incoming orders and requests to achieve client satisfaction. Professionally assists and maintains good customer relationships with all customers Respond to incoming customer requests via Phone or Email Efficiently and accurately reviews internal order and cancellation requests prior to entry into Patterson systems Maintenance of product information for customers Efficiently manages the Scheduling/Rescheduling of training dates for Patterson software Change of Practice Ownership requests Credit Hold Management Provides backup duties for other Operation Department positions Other responsibilities assigned by management Creates various reports Responsibilities Flexibility :  The OSI has a positive attitude and easily adapts to new methods and procedures as systems evolve.  They take criticism well and view it as an opportunity to improve processes and create goodwill with customers.   Collaboration :  This person adapts to their environment and works well with their colleagues.  They involve others when looking for the best solution and know that if they help solve the customer’s problem it will be a “win” for Patterson.   Communication :  The OSI is an efficient communicator who is clear and concise in what they say and a very effective listener who asks pertinent questions.   Self Management:  This person is very effective in managing their own time and completing tasks before they are due.  They are thorough with their assignments and maintain a high level of personal organization without being rigid.   Conflict Management : Understands what issues need to be addressed and how to deal with them in a suitable manner at the appropriate time.  Is open and attentive to opinions and viewpoints that differ from their own. Demonstrates patience and seeks to understand others' positions. Qualifications Minimum Qualifications : High School Diploma or qualified experience in related field Excellent communication skills, including verbal and written. Positive attitude and respect for high quality standards Highly self-motivated and directed Proficient and accurate PC/keyboarding skills eMail proficiency Committed to being a team player   Preferred Qualifications : Associates Degree Data Entry Experience
Patterson Companies Inc Effingham, IL 62401, USA
Dec 12, 2018
Overview Patterson Companies, a Fortune 500 Company, is hiring an experienced Senior UX Designer to join our team at our corporate headquarters in Mendota Heights, MN.     Now in its 141st year of business, Patterson Companies is a value-added distributor focused on providing best-in-class products, services, technology and experiences to dental and animal health markets in North America and the U.K.  Patterson is currently in the middle of an initiative to upgrade some of our key products and an integral piece of this will be ensuring that we are providing our customer with a great experience.  This role is responsible for understanding the Company’s product, business, and technical requirements and goals to convert them into visually appealing, engaging, highly usable, and user-centered web and mobile interfaces for our project.   Working on an agile team, this role will work with innovative, cloud-based solutions for the dental industry and will have the opportunity to shape the direction of the product.  This role will give the selected candidate the ability to play a key role in providing our customers with products that allow them to run their businesses more efficiently.  The selected candidate will work closely with key stakeholders including product and development teams to create and implement high quality graphics, User Interface (UI) elements, and workflow designs that will be flexible to support display and interaction across multiple browsers, screen sizes, platforms and devices. The Senior UX Designer will be an expert in UX design, driving innovation and clearly conveying the rationale for the application’s design decisions. Responsibilities Create user-centered designs by considering market analysis, customer feedback, and usability findings. Build Interactive Prototypes for the web applications that can be used in usability studies or other forms on gathering requirements. Assume overall User Interface design of web applications, incorporating usability, comprehensive work flows, applying standards, using various tools to create graphical interfaces for web-based applications. Collaborate on user experience planning with the project and technology teams to develop product vision. Create, improve, and use wireframes, prototypes, style guides, user flows, and effectively communicate interaction ideas using any of these methods Design intuitive and simple user interfaces for web, tablet and mobile solutions. Develop user profiles, journey maps, personas, usability requirements, use cases and scenarios to articulate the solution experience. Present and defend design decisions, ensuring all design decisions are based on the overall design roadmap, design experience, best practices for web and fundamental principles ( i.e. color theory, visual weight, etc. ) Help define the high-level UX Strategy for the project and across the enterprise. Conduct research on UX best practices to incorporate into the project and enterprise standards. Serve as a liaison between IT, vendors and the supported business areas. Communicate effectively with management to enhance their understanding of the opportunities and limitations of different UX strategies. Bachelor's Degree in Interaction Design, Human Factors, Human Computer Interaction (HCI), IT/MIS, Computer Science or a related industry degree or equivalent combination of education and experience   Qualifications Required Qualifications At least 5 years of industry experience in analysis, design, and documentation of B2B or B2C web-based applications Experience in designing tablet, mobile, and browser web interfaces Demonstrated working knowledge of design software and an understanding of design principals and techniques Preferred Qualifications Experience moving your designs throughout an agile development process. Portfolio showing past experience with UI/UX design is required Knowledge of HTML, CSS, and Javascript Strong creative problem-solving skills Strong written and oral communication, listening and interpersonal skills Ability to conduct research and/or collect feedback from internal stakeholders and customers Ability to communicate ideas in both technical and user-friendly language Ability to effectively prioritize and execute tasks in a high-pressure environment Strong customer service orientation
Patterson Companies Inc Eagan, MN, USA
Dec 12, 2018
Overview Patterson Companies, a Fortune 500 Company, is hiring a Full Stack Developer. This role has the option to be located either at our corporate headquarters in Mendota Heights, MN or at our location in Effingham, Il.  The selected candidate will join a team that is focused on the development of one of the cornerstone pieces of cloud technology for our organization. Now in its 141st year of business, Patterson Companies is a value-added distributor focused on providing best-in-class products, services, technology and experiences to dental and animal health markets in North America and the U.K.  The Full Stack Developer role is part of an agile team and will focus on coding, testing and analyzing software programs and applications.  This role will also collaborate across various business lines to find creative solutions to problems.  The ideal candidate has experience in the following technologies: Angular JS C# HTML JavaScript Web API Responsibilities Additional responsibilities include: Collaborate with clients, developers and other team members in the conceptualization and development of new or existing software applications.  Define, develop, and document software business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments. Research, identify, analyze, and fulfill requirements of all internal and external program users and stakeholders. Write programming scripts to enhance functionality and/or performance of company applications as needed. Execute software testing on new and existing programs for the purposes of correcting errors and general debugging Participate in and may lead the definition of software development project plans, including scoping, scheduling, and implementation. Perform and may lead program turnover to production support and customers upon completion of development, testing, and documentation. Help mentor Software Engineer peers through technical advice and reference.  Provide Level 2 support for incoming incident tickets from end users to resolve application and software issues. Partner with other Engineers in resolving problems with software products or company software systems.   Qualifications   Minimum Qualifications Bachelor's Degree in Computer Science, Management Information Sciences, Mathematics, Engineering, Business, or area of functional responsibility preferred, or a combination of equivalent education and experience 5+ years of programming experience Experience with: Angular JS; C#; HTML; JavaScript & Web API Knowledge of all aspects of application development and project life cycles, including Agile applications    
Patterson Companies Inc Effingham, IL 62401, USA
Dec 12, 2018
Overview Job Summary Using order wave pick generated by customer invoices, accurately selects product from distribution center stock locations and assembles orders for delivery to check. Follows order filling team guidelines for pre-packing orders. Responsibilities    Essential Functions Obtains packet of invoices with corresponding wave pick list from traffic area; Sets up cart to accommodate invoices in the wave pick; Logs wave pick into warehouse management system using a PC and a scanner; Picks product from distribution center stock according to wave pick list and organizes on cart; Brings completed invoices to checking area; Alerts the supervisor to product non-conformances (i.e. item count, location errors, product damage, etc.). Detail regarding these essential functions is provided in order filling work instructions.   Other Functions Keeps the distribution center aisles clear and maintains integrity of storage locations; Maintains the housekeeping and sanitation standards of the distribution center; Performs other duties as assigned or requested. Performance and Conduct Standards Performs duties at or above productivity and accuracy standards; Supports the company goals for quality and continuous improvement; Contributes to an atmosphere of teamwork and cooperation among all distribution center staff.   Physical Requirements Frequency Requirement 100% of shift Standing 100% of shift Walking 100% of shift Pushing and pulling wheeled ladder or cart, up to 300 pounds 100% of shift 40% of shift 40% of shift <5% of shift Lifting and carrying 1-10 pounds Lifting and carrying 11-25 pounds Lifting and carrying 26-50 pounds Lifting and carrying over 50 pounds 25% of shift Bending and stooping 25% of shift Reaching above shoulder level 25% of shift Reaching at shoulder level 25% of shift Reaching at waist level 1 - 50% of shift <5% of shift Climbing steps and/or ladders Computer and/or scanner use       Working Environment The distribution center is a warehouse for the storage and distribution of dental, medical and veterinary supplies and equipment.  In general, the building's primary work area consists of pallet storage racking, roller storage and small item storage shelving.  The facility uses powered conveyor systems for the transportation of products. Pallet jacks and forklifts are used for palletized products. Some positions require use of safety equipment, which is provided as needed. Qualifications Job Qualifications   Education/Training & Skills High school diploma or equivalent preferred. Candidate must have ability to read and understand department process and warehouse safety documents and follow department work instructions. Relevant Work Experience Warehouse labor work experience preferred (receiving, order filling, shipping or customer service). This job description is subject to change, at management's discretion, at any time.
Patterson Companies Inc Blythewood, SC, USA
Dec 12, 2018
Overview Job Summary Using bills of lading, packing slips, a computer or a scanner, receives product into distribution center computer system as inventory for putaway. Follows receiving team guidelines for receiving purchase orders. Responsibilities    Essential Functions Unloads, inspects, counts, and signs for inbound packages and skids from carriers; Sorts skids and/or packages by business unit and/or receiver; Using a computer, prints the purchase order that corresponds to the product received; Matches product received to purchase order and enters quantity into computer, or scans product received; Enters any discrepancies into computer system Places product in appropriate container or on cart; Brings product to staging area for putaway; Identifies non-conformances (i.e. item count, product description, product damage, etc.) and forwards to OS&D Clerk. Detail regarding these essential functions is provided in receiving work instructions.   Other Functions Keeps the distribution center aisles clear and maintains integrity of storage locations. Maintains the housekeeping and sanitation standards of the distribution center. Performs other duties as assigned or requested. Performance and Conduct Standards Performs duties at or above productivity and accuracy standards; Supports the company goals for quality and continuous improvement; Contributes to an atmosphere of teamwork and cooperation among all distribution center staff.   Physical Requirements Frequency Requirement 100% of shift Standing 100% of shift Walking 5% of shift Pushing and pulling wheeled ladder or cart, up to 100 pounds 20% of shift Operate hand pallet jack 100% of shift 40% of shift 40% of shift <5% of shift Lifting and carrying 1-10 pounds Lifting and carrying 11-25 pounds Lifting and carrying 26-50 pounds Lifting and carrying over 50 pounds 10 - 25% of shift Bending and stooping 1 - 50% of shift Reaching above shoulder level 1 - 50% of shift Reaching at shoulder level 100% of shift Reaching at waist level 90% of shift Computer and/or scanner use   Working Environment The distribution center is a warehouse for the storage and distribution of dental, medical and veterinary supplies and equipment.  In general, the building's primary work area consists of pallet storage racking, roller storage and small item storage shelving.  The facility uses powered conveyor systems for the transportation of products. Pallet jacks and forklifts are used for palletized products. Some positions require use of safety equipment, which is provided as needed. Qualifications   Job Qualifications   Education/Training & Skills High school diploma or equivalent preferred. Candidate must have ability to read and understand department process and warehouse safety documents and follow department work instructions. Relevant Work Experience Warehouse labor work experience preferred (receiving, order filling, shipping or customer service). Forklift experience is desirable. This job description is subject to change, at management's discretion, at any time.  
Patterson Companies Inc Blythewood, SC, USA