Patterson Companies Inc

Patterson Companies, Inc. is a value-added distributor serving the dental and veterinary markets. Named one of America’s Best Large Employers of 2016 by Forbes, we were also named four consecutive times to the Forbes List of Most Trustworthy Companies. We strive to create a memorable difference in the lives of our customers and their clients. Every Patterson employee supports our mission of connecting expertise to inspired ideas, products and services, and we support our employees through operational innovation, continuous improvement and a commitment to talent.

An Equal Opportunity Employer

Patterson Companies, Inc., is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Disability Accommodation

If you require reasonable accommodation due to a disability for any part of the hiring process, you may submit your request to HR by calling 1-866-234-2165 or by email to jobs@pattersoncompanies.com. You can also mail your request to Patterson Companies, Inc. Attn: HR EEO Coordinator, 1031 Mendota Heights Rd, St. Paul, MN, 55120. Information received will be routed to a representative who will provide assistance to ensure appropriate consideration of your request.

 

Apr 24, 2019
Overview Job Summary Oversees the activities of the Receiving Team.  People management responsibilities include training, planning and assigning daily work, performance management, and conflict resolution. Responsibilities      Essential Functions Responsible for the unloading, staging, and put away of merchandise and materials. Monitors the inbound Merchandise Transfers from both Branches and Distribution Centers. Inspects high dollar value product from branch merchandise transfers to protect the integrity of the inventory. Communicate with vendors and internal purchasing departments on purchase order discrepancies. Demonstrates thorough understanding of the inventory strategy, efficient D. C. operation and participates in all major and minor inventory configuration change projects. Provides direction, assigns responsibilities and motivates the team to achieve department goals. Determines proper staffing levels to ensure that all activities remain current. Provides training to personnel, in compliance with standard operating procedures, to ensure that all department members fully understand and consistently execute all job duties. Supervises personnel including setting expectations for behavior and collaborating with the Department Manager to resolve personnel issues. Participates in the performance review process and makes recommendations for promotions and identifies and communicates the need for disciplinary action when appropriate. Communicates distribution center, network, and corporate information during daily start up meetings to employees. Administer policies/procedures in a fair and consistent manner. Professionally address issues with employees utilizing the proper resources. Occasionally may participate in the interviewing and selection process by making recommendations to the Department Manager and/or DC Manager regarding hiring decisions. Identifies and addresses safety hazards and coach personnel in safety initiatives. Maintains housekeeping standards and ensures that all sanitation requirements are met. Demonstrates conformance to Patterson's Quality Management System through developing and achieving objectives and performing corrective and preventive action that promote continuous improvement. Reviews and corrects timesheets on a daily basis for accurate submission to payroll for bi-weekly pay cycle. Performs routine compliance audits. Performs duties of a warehouse employee if a critical need arises. Performs other duties as assigned or requested.   Other Functions Keeps the distribution center aisles clear and maintains integrity of storage locations; Maintains the housekeeping and sanitation standards of the distribution center; Performs other duties as assigned or requested.   Performance and Conduct Standards Performs duties at or above productivity and accuracy standards; Supports the company goals for quality and continuous improvement; Contributes to an atmosphere of teamwork and cooperation among all distribution center staff.     Physical Requirements   Frequency Requirement   95% daily Walking and standing    5% daily Sitting   10% daily Telephone use   50% daily Computer use       Working Conditions   The distribution center is a warehouse for the storage and distribution of dental, medical and veterinary supplies and equipment.  In general, the building's primary work area consists of pallet storage racking, roller storage and small item storage shelving.  The facility uses powered conveyor systems for the transportation of products. Pallet jacks and forklifts are used for palletized products. Some positions require use of safety equipment, which is provided as needed.     Qualifications   Job Qualifications   Education/Training & Skills High school diploma or equivalent required.  2 year associate degree preferred or equivalent combination of education and work experience accepted. Experience using computerized inventory systems is preferred. Excellent interpersonal skills are essential. Strong organization skills, attention to detail and follow through to resolve any outstanding issues. Strong time management skills. Strong written and verbal communication skills Relevant Work Experience Minimum of 1 year in a Patterson Distribution Center or equivalent experience required.  This job description is subject to change, at management's discretion, at any time.  
Patterson Companies Inc Bessemer, AL, USA
Apr 24, 2019
Overview Job Summary: The Support Specialist - Tier I properly responds to incoming customer requests, via phone, email, and/or chat session, to ensure the customer's questions are answered in a timely manner. This includes receiving, prioritizing, documenting and actively resolving customer requests and escalating incidents when considered appropriate and necessary to maintain service level expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give hands-on help at the desktop level. Responsibilities   Major Duties: Respond to incoming customer requests via phone, email and/or chat sessions. Troubleshoot and resolve customer issues in a timely manner including the use of software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution. Meet or exceed department performance metrics such as calls per hour, call lengths and adherence to schedule, etc. Maintain technical expertise and proficiency with all related and relevant software and computer systems. Follow-through and tracking to ensure escalated and active issues are researched and resolved in such a manner to meet or exceed customer expectations. Communicate professionally and effectively with customers for follow-up when required. Maintain relevant skills and credits via internal support continuing training courses. Follow established department processes and procedure. Escalating issues and communicating appropriately with peers and management to ensure customer issues are addressed in a timely manner. Perform other duties as assigned. Critical Competencies: Customer Engagement : Builds a rapport with the customer, understands and represents the customer needs when making business decisions and communicating internally; Guides customers to best solutions.  Flexibility : Easily adapts to new methods and procedures; assists others embrace disruptions as opportunities for improvement; responds to change initiatives with positive outlook and energy. Communication : Actively listens and communicates clearly and effectively both verbally and non-verbally.  Demonstrates compassion and understanding; open to other view points in the interest of achieving best possible outcomes. Builds positive relationships, uses tact in sensitive situations. Self-Management : Ability to prioritize time and tasks with little direction in order to complete work on schedule; organized and efficient; ability to bring order to complex and competing demands. Action Orientation :  Takes initiative and action with a drive to achieve and be successful; seeks out challenging situations; encourages others with positive and energetic support and enthusiasm. Interpersonal Effectiveness : Maintains credibility by following through with commitments; Takes responsibility for mistakes; exhibits professional and appropriate emotional response to situations. Technical Expertise : Maintains technically relevant skills and demonstrates the ability to apply technical skills in solving business/technical problems. Qualifications Minimum Qualifications: High School Diploma or equivalent Strong customer service orientation Requires excellent verbal communication skills Requires a consistent, positive attitude and respect for high quality standards Excellent computer skills Requires the ability to make quick, sound judgments when answering questions Excellent multi-tasking skills Committed to being a team player Requires the ability to recall numerous guidelines and procedures Excellent organizational skills Ability to absorb new ideas and concepts quickly Strong analytical and problem-solving abilities Preferred Qualifications : Associates Degree Ability to present ideas in business-friendly and user-friendly language Highly self-motivated and directed Ability to work effectively within a team and as an individual contributor in a fast-paced changing environment -- multi-tasks, prioritizes and meets deadlines in timely manner Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization Strong organizational, attention to detail and task follow-up skills; adept at handling multiple assignments in a timely manner and meeting assigned deadlines Actively volunteers for various projects, tasks and event committees
Patterson Companies Inc Effingham, IL 62401, USA
Apr 24, 2019
Overview Job Summary Using order wave pick generated by customer invoices, accurately selects product from distribution center stock locations and assembles orders for delivery to check. Follows order filling team guidelines for pre-packing orders. Responsibilities    Essential Functions Obtains packet of invoices with corresponding wave pick list from traffic area; Sets up cart to accommodate invoices in the wave pick; Logs wave pick into warehouse management system using a PC and a scanner; Picks product from distribution center stock according to wave pick list and organizes on cart; Brings completed invoices to checking area; Alerts the supervisor to product non-conformances (i.e. item count, location errors, product damage, etc.). Detail regarding these essential functions is provided in order filling work instructions.   Other Functions Keeps the distribution center aisles clear and maintains integrity of storage locations; Maintains the housekeeping and sanitation standards of the distribution center; Performs other duties as assigned or requested. Performance and Conduct Standards Performs duties at or above productivity and accuracy standards; Supports the company goals for quality and continuous improvement; Contributes to an atmosphere of teamwork and cooperation among all distribution center staff.   Physical Requirements Frequency Requirement 100% of shift Standing 100% of shift Walking 100% of shift Pushing and pulling wheeled ladder or cart, up to 300 pounds 100% of shift 40% of shift 40% of shift <5% of shift Lifting and carrying 1-10 pounds Lifting and carrying 11-25 pounds Lifting and carrying 26-50 pounds Lifting and carrying over 50 pounds 25% of shift Bending and stooping 25% of shift Reaching above shoulder level 25% of shift Reaching at shoulder level 25% of shift Reaching at waist level 1 - 50% of shift <5% of shift Climbing steps and/or ladders Computer and/or scanner use       Working Environment The distribution center is a warehouse for the storage and distribution of dental, medical and veterinary supplies and equipment.  In general, the building's primary work area consists of pallet storage racking, roller storage and small item storage shelving.  The facility uses powered conveyor systems for the transportation of products. Pallet jacks and forklifts are used for palletized products. Some positions require use of safety equipment, which is provided as needed. Qualifications Job Qualifications   Education/Training & Skills High school diploma or equivalent preferred. Candidate must have ability to read and understand department process and warehouse safety documents and follow department work instructions. Relevant Work Experience Warehouse labor work experience preferred (receiving, order filling, shipping or customer service). This job description is subject to change, at management's discretion, at any time.
Patterson Companies Inc Kent, WA, USA
Apr 24, 2019
Overview Using replenish reports generated from the computer system, moves product in the distribution center from overstock locations to pick locations. Follows inventory team guidelines for management and control of product inventory. Responsibilities Runs reports using the computer system; Using ladders, pallet jacks and/or lift equipment, moves appropriate quantity of product in the distribution center from overstock locations to pick locations; Assesses replenished pick location for proper restock settings in the computer system; Matches product transferred to pick location label for accuracy; Cycle counts locations to verify on-hand quantities match reports; Updates overstock location placards or labels to reflect quantity changes; Alerts the Supervisor to product non-conformances (new packaging, wrong count, product damage, shortages, etc.) Other Functions: Keeps the distribution center aisles clear and maintains integrity of storage locations; Maintains the housekeeping and sanitation standards of the distribution center; Performs other duties as assigned Performance and Conduct Standards: Performs duties at or above productivity and accuracy standards; Supports the company goals for quality and continuous improvement; Contributes to an atmosphere of teamwork and cooperation among all distribution center staff. Physical Requirements: Frequency Requirement 100% of shift Standing 100% of shift Walking 15% of shift Pushing and pulling wheeled ladder or cart, up to 100 pounds <5% of shift Operate hand and/or electric pallet jack 75% of shift Operate lift equipment 100% of shift 75% of shift 50% of shift 25% of shift Lifting and carrying 1-10 pounds Lifting and carrying 11-25 pounds Lifting and carrying 26-50 pounds Lifting and carrying over 50 pounds 25% of shift Bending and stooping 25% of shift Reaching above shoulder level 25% of shift Reaching at shoulder level 25% of shift Reaching at waist level 15% of shift Climbing steps and/or ladders 15% of shift Computer and/or scanner use   Working Conditions: The distribution center is a warehouse for the storage and distribution of dental, medical and veterinary supplies and equipment.  In general, the building’s primary work area consists of pallet storage racking, roller storage and small item storage shelving.  The facility uses powered conveyor systems for the transportation of products. Pallet jacks and forklifts are used for palletized products. Some positions require use of safety equipment, which is provided as needed. Qualifications High school diploma or equivalent preferred. Candidate must have ability to read and understand department process and warehouse safety documents and follow department work instructions. This job description is subject to change, at management’s discretion, at any time.
Patterson Companies Inc Boone, IA 50036, USA
Apr 24, 2019
Overview Job Summary Using bills of lading, packing slips, a computer or a scanner, receives product into distribution center computer system as inventory for putaway. Follows receiving team guidelines for receiving purchase orders. Responsibilities    Essential Functions Unloads, inspects, counts, and signs for inbound packages and skids from carriers; Sorts skids and/or packages by business unit and/or receiver; Using a computer, prints the purchase order that corresponds to the product received; Matches product received to purchase order and enters quantity into computer, or scans product received; Enters any discrepancies into computer system Places product in appropriate container or on cart; Brings product to staging area for putaway; Identifies non-conformances (i.e. item count, product description, product damage, etc.) and forwards to OS&D Clerk. Detail regarding these essential functions is provided in receiving work instructions.   Other Functions Keeps the distribution center aisles clear and maintains integrity of storage locations. Maintains the housekeeping and sanitation standards of the distribution center. Performs other duties as assigned or requested. Performance and Conduct Standards Performs duties at or above productivity and accuracy standards; Supports the company goals for quality and continuous improvement; Contributes to an atmosphere of teamwork and cooperation among all distribution center staff.   Physical Requirements Frequency Requirement 100% of shift Standing 100% of shift Walking 5% of shift Pushing and pulling wheeled ladder or cart, up to 100 pounds 20% of shift Operate hand pallet jack 100% of shift 40% of shift 40% of shift <5% of shift Lifting and carrying 1-10 pounds Lifting and carrying 11-25 pounds Lifting and carrying 26-50 pounds Lifting and carrying over 50 pounds 10 - 25% of shift Bending and stooping 1 - 50% of shift Reaching above shoulder level 1 - 50% of shift Reaching at shoulder level 100% of shift Reaching at waist level 90% of shift Computer and/or scanner use   Working Environment The distribution center is a warehouse for the storage and distribution of dental, medical and veterinary supplies and equipment.  In general, the building's primary work area consists of pallet storage racking, roller storage and small item storage shelving.  The facility uses powered conveyor systems for the transportation of products. Pallet jacks and forklifts are used for palletized products. Some positions require use of safety equipment, which is provided as needed. Qualifications   Job Qualifications   Education/Training & Skills High school diploma or equivalent preferred. Candidate must have ability to read and understand department process and warehouse safety documents and follow department work instructions. Relevant Work Experience Warehouse labor work experience preferred (receiving, order filling, shipping or customer service). Forklift experience is desirable. This job description is subject to change, at management's discretion, at any time.  
Patterson Companies Inc South Bend, IN, USA
Apr 24, 2019
Overview Generate and increase sales through inbound and outbound telephone sales that meet and exceed budgeted expectations while handling inbound customer calls with professionalism, skill and expediency Responsibilities Essential Duties and Responsibilities: Responsibilities and essential job functions include but are not limited to the following: Transact all business in accordance to Animal Health International Inc.’s business code of ethics and conduct. Make regular outbound calls to assigned customers/territories and document in CRM Generate new and repeat sales by providing product and technical information to customers in a timely manner Identify customer requirements and expectations in order to recommend specific products and/or solutions Use appropriate selling tactics such as up-selling and cross-selling when needed Present, price, credit, and terms in accordance with standard procedures and customer profitability profiles Accurately process customer transactions such as orders, quotes, returns, etc. Travel to assigned territory as needed to further develop relationship and build rapport with new and existing customers Educate customers about product features and benefits to grow sales and improve customer satisfaction Monitor scheduled shipment dates to ensure timely delivery Remain current on consumer preferences, changes in local codes, and product developments by attending sales meetings, manufacturer trainings, trade shows and/or reading trade journals Identify trends in customer satisfaction or dissatisfaction Promote teamwork and a positive attitude   Other Duties/Responsibilities: As Assigned Qualifications Knowledge, Skill and Ability: Strong customer service skills Working knowledge of sales Problem solving and analytic sales Self-Motivated Strong verbal and written communication skills Energetic and passionate Accuracy and attention to detail Computer skills, including MS Office   Education or Formal Training: High school diploma is required Bachelor’s degree in an Animal Health related field and/or sales and Marketing is preferred   Experience: Knowledge of company products through previous animal health care and/or sales experience is preferred Novice in program sales, prospecting and/or account management skills   Environment:   Material and Equipment Directly Used: Computer, including MS Office and other software General Office Equipment   Working Environment/Physical Activities: Stationary position 75% of the time Move up to 30 lbs. Less than 10% travel and as required   Positions Reporting to This Position: None
Patterson Companies Inc Lancaster, PA, USA
Apr 23, 2019
Overview Who are we looking for? Animal Health International, a Patterson Company, is seeking Full Time Fleet Driver to join our team in Clovis, TX facility. Why join Animal Health International? This is your chance to set your career in motion! Our future is full of exciting possibilities, and so is yours as part of our team. We believe that work shouldn't be something that you do just to make ends meet. It should provide satisfaction and an opportunity to make a real difference! Through its subsidiaries, Animal Health International, Inc. provides animal health products and services to customers in the food animal and companion animal markets worldwide. We are a recognized leader in our industry. Our employees share a determination to make a difference, to enhance business success and to drive innovation where and whenever possible. We are not only looking for competent, qualified contributors, but employees who want to grow personally and professionally throughout their careers. We are in search of the best and the brightest minds to help fulfill our mission. We offer opportunities that allow you to apply and develop your strengths and we leverage your strengths to help us remain a major leader in our industry. We value the diverse thought and innovative ideas you can bring to the company. The Animal Health International, Inc. Family of Companies is the right choice for individuals with exceptional ethics, integrity and long-term vision. We promote an atmosphere that encourages personal and professional development. We offer competitive salaries, excellent benefits, and a great working environment in locations throughout the United States and Canada. Animal Health International is an EEO/AA/M/F/D/V employer and participates in the Department of Homeland Security E-Verify program, an internet-based employment eligibility verification system. Post offer pre-employment background check and drug screen are required. Responsibilities Responsibilities and essential job functions include but are not limited to the following: Transact all business in accordance to Animal Health International Inc.’s business code of ethics & conduct and all policies Align with the Company’s Mission, Guiding Principles, Values, Goals and Objectives Drive assigned vehicle and deliver/pick up shipments Collect money from customers and help resolve service complaints Load and unload assigned vehicle. Ensure all loads are properly secure for transport. Operate all of the warehouse equipment/machinery Achieve assigned performance metrics and KPIs Help maintain a secure, organized, clean, and safe warehouse and vehicle Handle all hazardous materials, pesticides, and prescription drugs according to Company’s processes/procedures in accordance with all applicable laws and regulations Assure routine maintenance is performed on assigned vehicle per schedule and that vehicle is always in a good and safe condition Adherence with DOT drug & alcohol testing. Follow all local, state and federal motor carrier laws. Follow company biosecurity policies and customer biosecurity protocols as required. Submit all required daily, weekly and monthly compliance reports. Other Duties/Responsibilities: Managing time effectively, meeting personal goals and fleet goals and objectives Performing all work in accordance with Company Safety guidelines and procedures including all required Safety and Compliance Training and regulatory licensing Always maintain acceptable driving record, current driver’s license and applicable endorsements May require overnight runs As assigned Critical Competencies: Ethics & Integrity: Acts consistently and makes decisions in the organization’s best interest. Customer Focus: Makes customers and their needs the primary focus of one’s actions. Drive for Results: Demonstrates drive, determination, and ownership to achieve both results and success. Technical Expertise: Demonstrates and maintains technical and professional skill or knowledge in position-related areas. Problem Solving: Uses logic and analytical methods to identify solutions resulting in effective problem resolution. Self-Management: Manages time and resources and balances competing demands to ensure work is completed. Collaboration: Works effectively with others to achieve a common goal. Qualifications Working Conditions:   Environment Factors:   Material and Equipment Directly Used Assigned vehicle/vehicles Electronic Driver Logs as required General warehouse equipment General office equipment Physical Demand: Moving 50% of the time Stationary position 50% of the time Load and unload a vehicle Move up to 75 lbs. Move loads on pallet jack (w/pallets/totes/barrels) weighing up to 2500 lbs. Minimum Qualifications   Education or Formal Training: CDL, No-endorsements, driving vehicles up to 56k GVWR tandem axle box truck. High school diploma or GED preferred Must have a valid driver’s license Obtain a satisfactory MVR review. Knowledge, Skill and Ability: Ability to drive assigned vehicle Knowledge of delivery area and ability to read maps Able to work as an effective team member Basic problem solving/troubleshooting skills Effective time management skills Preferred Qualifications One-year experience as a delivery driver preferred   Positions Reporting to This Position: None
Patterson Companies Inc Clovis, NM 88101, USA
Apr 22, 2019
Overview Patterson Dental is seeking a Customer Service Representative to join our team. Our representatives are responsible for providing and maintaining a professional standard of service to our customers by responding to inquiries in a courteous and helpful manner. You will assist the customers in determining their professional needs when receiving or placing telephone calls. Responsibilities Main Duties: On the job training responding to inquiries from customers and sales personnel Learn to determine the professional needs of customers when receiving or placing calls Upgrades telephone orders Introduces and promotes new products during calls Researches and resolves customer problems relating to the merchandise department under guidance of lead customer service representative Participates in and supports campaigns/promotions sponsored by the Marketing Department, Region and/or Branch Expedites credits on merchandise returned from accounts Performs other duties as assigned Qualifications High school diploma or equivalent. Previous customer service experience is required, along with excellent verbal/phone communication and organizational skills. Dental product knowledge is helpful. Working knowledge of personal computers is necessary.
Patterson Companies Inc Rocky Hill, CT, USA
Apr 22, 2019
Overview Digital Marketing Analyst Overview: The Digital Marketing Analyst is responsible for analyzing campaign data, Ecommerce sales and performance, paid search and social, overall site, campaign, and channel metrics to discover actionable insights that result in recommendations for improving the site experience, campaign performance, lead generation, and purchase. This role will also be a key in the maintenance of all reporting and will lead the efforts to optimize/build a powerful lead generation infrastructure. This will include managing complex reporting, paid search and social set up,creating and owning dashboards, and providing meaningful insights in addition to partnering with other digital analysts on technical elements of tagging, testing, closed loop lead insights, and ongoing hygiene of the metrics platform.   The Digital Marketing Analyst will also educate stakeholders on best practices, be an advocate for the importance of data driven decision making, and have a curiosity to uncover meaningful insights that will benefit customers and the business. This includes partnering closely with product managers on the ongoing measurement and optimization of capabilities. Responsibilities Lead the efforts to optimize lead generation infrastructure including ROI reporting in conjunction with Sales Operations and Customer Marketing around lead scoring, lead management, and pipeline contribution. Work with channel teams and tools to deliver a robust scalable marketing funnel that drives high-growth lead generation and opportunity/closed/won opportunities. Serve as a key leader, working with resources across the organization focused on lead generation and measure report on: acquisition, nurture, scoring, qualifying, and handing off the leads to sales, BU, and tele-qualifying teams. Design scalable marketing funnel dashboard that drives high-growth lead generation: New leads, scored leads, and qualified leads (appointments) that quickly convert into sales opportunities and closed/won deals. Work with the broader marketing and channel teams to establish standards for secondary demand gen performance metrics to track performance and demonstrate continuous improvement. Partner with Campaign Project Manager and Marketing Managers on paid search and social best practices-monitoring budget and ad performance to audit and recommend changes to strategies or spend. Utilize strong project management skills to track and deliver critical marketing system projects on time. Analyze and report on executive dashboards and reports, key performance indicators (KPI’s) ,on channel and campaign performance and conversion metrics, including long-term traffic trends, customer journey insights, product and/or page performance, new vs existing customer and online customer engagement, audience segments, and the results of online marketing initiatives. Ensure data integrity and accuracy of all online and web analytics data via the continual monitoring, assessment, and auditing of site and program tags and alerts. Extract and analyze web data, business performance metrics, and other multichannel data from many sources - online and offline, both qualitative and quantitative, and including the segmentation of customers, acquisition sources, video, email, and social. Assist in configuring web analytics data to recognize patterns and trends and make recommendations intended to increase traffic, conversions, and revenue. Create scalable, innovative approaches to extracting, managing, and analyzing customer data and drive automated reporting. Translate web analytics data into actionable insights that inform user experience design across strategic business decisions to maximize budget and impact. Perform ad-hoc analysis as necessary to answer business questions to help drive decisions. Translate business KPI’s and goals into tagging specifications. Build a knowledge base of insights, best practices, and evergreen processes. Educate and empower stakeholders to leverage analytics as a tool for recognizing sales and service opportunities. Qualifications Digital Marketing Analyst Requirements: Bachelor’s degree in an analytical discipline or related field of study. At least 3 years of experience in an analytics focused role, using relational databases. At least 2 years of experience using Google Tag Manager or similar tag management. Ability to interpret data and analyze results to generate insights. Excellent communication skills and proven ability to collaborate effectively with business teams and developers. Expert in MS applications: Excel (pivot tables/v lookups), PowerPoint and Word, Google 360 Suite, Tableau. Experience with database queries. Knowledge of Adwords set up and best practices. Proven experience in transforming analytics into concise and actionable reports. Strong analytical, problem solving and critical thinking skills. Multi-tasking, results oriented individual with ability to identify dependencies, and leverage multiple sources of information at once. Ability to prioritize and respond to analytics requests in a fast-paced environment. Intellectually curious and excited to roll up your sleeve to learn new things. Ability to provide guidance and training on the usage of web analytics for business units. Possess an understanding of online attribution in relation to marketing automation or email systems and how they tie into back-end CRM systems.   Preferred Digital Marketing Analyst Qualifications: Experience or certification in Paid Search and Social preferred. Experience with A/B and multivariate testing a plus.
Patterson Companies Inc St Paul, MN, USA
Apr 22, 2019
Overview The Branch Procurement Specialist is responsible for the equipment and parts order life cycle, from start to finish. This includes supporting and coordinating with the Sales and Service departments. The Procurement Specialist is responsible for project planning and the management of all equipment and parts orders from start to finish. This individual will also be responsible for some of the scheduling and coordination of service calls between our technician teams and dental customers. Responsibilities Responsibilities Management and creation of quotes and contracts Fulfills all equipment orders from Equipment Specialists, Territory Sales Representatives and all internal/external customers, while maintaining an optimum inventory of items and determining an ideal source for purchase Manages invoices, prepares purchase orders, maintains equipment files, processes credits and returns, and tracks first payment Verifies orders upon receipt from the shipper and stages equipment for delivery or installation Coordinates the installation of equipment with the Service Department, Equipment Specialist, Territory Salesperson and the Customer References master data vendor price lists and creates equipment files and notes in CRM Manages all warranty claims, manufacturer repairs, and item maintenance Manages the parts life-cycle:  ordering, receiving, invoicing, returns, and inventory management Works closely with TechEdge Service Coordinator(s) for all resource and project planning Assigns and schedules service requests from clients or company personnel. Monitors service orders assigned to technicians. Responsible for the life cycle of service order (creates, edits, completes and invoices service orders) Demonstrates a commitment to Patterson’s values and professionalism through appropriate conduct at all times Performs other duties as assigned to the Branch Procurement Specialist   Qualifications Basic Qualifications Associate’s degree or above with general business or accounting concentration preferred, or 2-5 years equivalent experience Strong organizational, planning, and multi-tasking skills, demonstrates sound judgment and excellent decision-making abilities, and shows a great attention to detail Possesses strong interpersonal and communication skills, both written and verbal Ability to positively contribute to the Branch team environment by taking initiative to learn and improve upon skillsets Uses technology with efficiency, including Microsoft 365 and SAP CRM and ECC platforms   Preferred Qualifications 1-3 years previous experience in the Dental Industry Previous working experience with project management Bookkeeping/accounting experience Dispatching, scheduling, or coordinating experience
Patterson Companies Inc Columbus, OH, USA
Apr 22, 2019
Overview The Sr SAP Functional Analyst – OTC will work in a collaborative team environment. Role works closely with customers from a strategic perspective to identify and maximize opportunities to promote the use of information technology, and enable the work force to use technologies, specifically business applications, as a competitive tool. Leverages experience and skills to provide insight, vision, and direction to improve the users’ experience and success. Helps identify the skills and abilities of coworkers and business contacts to enrich the OTC team and customer experience.  Responsibilities Design, create and document business process and related SAP system design for SAP • Lead complex business requirement discussions. Gather, evaluate and document business needs and requirements and translate these into functional specifications. • Participate in project and design reviews to evaluate and ensure that the design being applied meets Patterson design policies, principles, and standards. • Responsible to drive changes and enhancements through the change management process, including project management, communication with stakeholders, users and developers, performing functional unit tests, coordinating user acceptance testing, cutover tasks and ongoing support. • Support project assessments & initiation by articulating scope, risks and estimates. • Responsible for design and configuration of specific functions that are assigned to you as an SAP OTC expert. • Work with other functional teams to ensure components work together to meet the operational, integration, quality, and performance goals of the solution. • Lead overall issue resolution in SAP including performing diagnostics, resolving technical integration and performance issues. Qualifications Bachelor's in Computer Science, Business, or related field or equivalent work experience. At least 5 years of SAP ECC SD focused on Order-to-Cash experience. Expert knowledge in SAP ECC SD module functional area of SAP. Strong understanding of the integration between SAP ECC Modules such as MM, FI, EWM, Basis, Security, etc., as well as third party applications such as Vertex or Sabrix. Successful use of SAP tools, debugging, logs, error messages, etc., to identify and resolve system issues. Demonstrated ability to work with and influence senior level management and key stakeholders. Proven track record achieving results in complex situations. Ability to convert business needs into technical requirements. Good planning/project management skills. Proven ability to identify, focus, and own, high priority tasks to manage delivery to project timelines. Experience participating as a team player that plans and executes to meet deadlines, while promoting a positive work environment. Proficiency with Office Productivity Tools, i.e. Word, Excel, Power Point, etc. Experience with Vistex Modules, specifically Deals and Chargeback functionality preferred Awareness of the wider field of information technology and broad understanding of information systems architecture and techniques preferred      
Patterson Companies Inc Greeley, CO, USA
Apr 22, 2019
Overview Job Summary Using order wave pick generated by customer invoices, accurately selects product from distribution center stock locations and assembles orders for delivery to check. Follows order filling team guidelines for pre-packing orders. Responsibilities    Essential Functions Obtains packet of invoices with corresponding wave pick list from traffic area; Sets up cart to accommodate invoices in the wave pick; Logs wave pick into warehouse management system using a PC and a scanner; Picks product from distribution center stock according to wave pick list and organizes on cart; Brings completed invoices to checking area; Alerts the supervisor to product non-conformances (i.e. item count, location errors, product damage, etc.). Detail regarding these essential functions is provided in order filling work instructions.   Other Functions Keeps the distribution center aisles clear and maintains integrity of storage locations; Maintains the housekeeping and sanitation standards of the distribution center; Performs other duties as assigned or requested. Performance and Conduct Standards Performs duties at or above productivity and accuracy standards; Supports the company goals for quality and continuous improvement; Contributes to an atmosphere of teamwork and cooperation among all distribution center staff.   Physical Requirements Frequency Requirement 100% of shift Standing 100% of shift Walking 100% of shift Pushing and pulling wheeled ladder or cart, up to 300 pounds 100% of shift 40% of shift 40% of shift <5% of shift Lifting and carrying 1-10 pounds Lifting and carrying 11-25 pounds Lifting and carrying 26-50 pounds Lifting and carrying over 50 pounds 25% of shift Bending and stooping 25% of shift Reaching above shoulder level 25% of shift Reaching at shoulder level 25% of shift Reaching at waist level 1 - 50% of shift <5% of shift Climbing steps and/or ladders Computer and/or scanner use       Working Environment The distribution center is a warehouse for the storage and distribution of dental, medical and veterinary supplies and equipment.  In general, the building's primary work area consists of pallet storage racking, roller storage and small item storage shelving.  The facility uses powered conveyor systems for the transportation of products. Pallet jacks and forklifts are used for palletized products. Some positions require use of safety equipment, which is provided as needed. Qualifications Job Qualifications   Education/Training & Skills High school diploma or equivalent preferred. Candidate must have ability to read and understand department process and warehouse safety documents and follow department work instructions. Relevant Work Experience Warehouse labor work experience preferred (receiving, order filling, shipping or customer service). This job description is subject to change, at management's discretion, at any time.
Patterson Companies Inc Boone, IA 50036, USA
Apr 22, 2019
Overview Who are we looking for as a Field Service Technician? Patterson Dental is looking for an independent worker who is interested in the field of bio-medical (dental) device and equipment repair. Field Service Technician Overview: As a Field Service Technician, you provide repair and installation on a variety of dental equipment and products including networking, computers and software in a Windows environment. The Service Technician learns and follows manufacturer guidelines relative to the repair of devices. Training is supplied by mentorship program with other branch technicians, manufacturers, online training courses and the Patterson Technology Center. Why join Patterson? Patterson Companies is an industry-leading specialty distributor serving the dental and veterinary supply markets. Driven to meet the needs of healthcare professionals in these growing markets, Patterson provides a total-package approach to doing business. Our customers benefit from a diverse platform of products and services, as well as the convenience and peace of mind that come with relying on one trusted partner for everything they need. Responsibilities Determining parts, supplies or tools needed to complete service requests and using, maintaining, and securing test devices and tools used to adjust, calibrate and repair equipment. Managing vehicle inventory and restocking as necessary. Ensuring proper vehicle maintenance guidelines and safe driving habits are followed. Repairing equipment to meet manufacturer’s specifications as well as all company, OSHA or other agencies’ policies related to asepsis. Providing technical support after initial installation of equipment, PC software and hardware and ensuring that service commitments are met within standard response time. Other duties as related to the Field Service Technician position. Qualifications What background and experience is needed as a Field Service Technician? The ideal candidate will possess a minimum of a High School Diploma or equivalent. General mechanical aptitude with prior experience in the areas of carpentry, plumbing, heating, electricity, and/or electronics is required. Competencies in the areas of customer service, organization, problem-solving, and interpersonal and communication skills are highly desired. A valid driver's license and clean driving record is required. Technical training in the bio-medical or electronics field is preferred. General computer proficiency, including knowledge of Windows-based programs and experience with peripherals such as printers, backups, scanners and modems is strongly preferred. What physical capabilities are required? You must be able to lift up to 100 pounds.     If this sounds like the challenge you are looking for, we invite you to submit your application for the Field Service Technician opening!  Click here  for information regarding the hiring process at Patterson
Patterson Companies Inc Birmingham, AL, USA
Apr 22, 2019
Overview Territory Sales Representative Position Overview: As a Territory Sales Representative, you are responsible for driving profitable sales growth by developing, maintaining, and advancing accounts by regularly contacting dental offices within a defined territory.  Who are we looking for as a Territory Sales Representative? Patterson Dental is looking for business-minded professionals who strive for organizational success, seek career growth, and desire the ability to drive one's own income potential. Building connections for healthier communities Patterson Companies and our dedicated teams create healthier communities by building strong partnerships, one person at a time. We connect expertise to inspired ideas, products and services while creating a relevant, memorable difference in the lives of our clients and their customers. As a market leading dental and animal health company, we supply technology, products and equipment, as well as marketing, support and logistics services across North America and the U.K. Responsibilities Territory Sales Representative Responsibilities include: Developing a "practice partner" mentality with Doctors and staff by analyzing business needs, discussing benefits and features of equipment and technology solutions, coordinating product demonstrations, explaining return on investment and tax advantages, and discussing emerging trends in the dental industry. Being well versed on Patterson products and services, competitive intelligence and industry information. Maintaining accurate records for prospects, customer orders, sales records, and other financial activity.  Other duties related to the Territory Sales Representative position. Qualifications What background and experience is needed as a Territory Sales Representative? Bachelor’s Degree in any related field and 3 to 5 years' of business to business outside sales experience or equivalent combination of education and experience is preferred. A strong initiative with exceptional customer service, planning and organization skills. Effective interpersonal and communication skills with the ability to present and negotiate are required. Previous success attaining and exceeding sales goals is a plus. General computer proficiency including knowledge of MS Office is required. You must also possess a valid driver's license. 3+ years of dental industry experience preferred.
Patterson Companies Inc Louisville, KY, USA
Apr 20, 2019
Overview Job Summary Processes vendor invoices, maintains files, receives and routes incoming phone calls, and greets visitors. Follows appropriate guidelines for these functions. Responsibilities      Essential Functions Processes vendor invoices for payment; Maintains vendor invoice files;  Processes and distributes daily operations reports; Assists with accounting reconciliation process; Answers telephone and greets guests in a professional manner.   Other Functions Maintains the housekeeping and sanitation standards of the distribution center. Performs other duties as assigned or requested.   Performance and Conduct Standards Performs duties at or above productivity and accuracy standards; Supports the company goals for quality and continuous improvement; Contributes to an atmosphere of teamwork and cooperation among all distribution center staff.   Physical Requirements Frequency Requirement 100% of shift Sitting 5% of shift Standing 5% of shift Walking 5% of shift Lifting and carrying up to 20 pounds 5% of shift Bending and stooping 5% of shift Reaching above shoulder level 5% of shift Reaching at shoulder level 90% of shift Reaching at waist level 90% of shift Computer use 75% of shift Phone use   Working Environment Office environment and may occasionally need to enter warehouse. The distribution center is a warehouse for the storage and distribution of dental, medical and veterinary supplies and equipment.  In general, the building's primary work area consists of pallet storage racking, roller storage and small item storage shelving.  The facility uses powered conveyor systems for the transportation of products. Pallet jacks and forklifts are used for palletized products. Some positions require use of safety equipment, which is provided as needed. Qualifications Job Qualifications   Education/Training & Skills High School diploma  or GED Some college experience preferred but not required. Relevant Work Experience At least 1 year of office experience preferred; Competent computer skills, including Microsoft Office Suite; Possess effective customer service skills; Knowledge of filing systems and familiarity with standard office equipment. This job description is subject to change, at management's discretion, at any time.  
Patterson Companies Inc Jacksonville, FL, USA
Apr 20, 2019
Overview Who are we looking for as a Service Technician? Patterson Dental is looking for an independent worker who is interested in the field of bio-medical (dental) device and equipment repair. Service Technician Overview: As a Service Technician, you provide repair and installation on a variety of dental equipment and products including networking, computers and software in a Windows environment. The Service Technician learns and follows manufacturer guidelines relative to the repair of devices. Training is supplied by mentorship program with other branch technicians, manufacturers, online training courses and the Patterson Technology Center. Why join Patterson? Patterson Companies is an industry-leading specialty distributor serving the dental and veterinary supply markets. Driven to meet the needs of healthcare professionals in these growing markets, Patterson provides a total-package approach to doing business. Our customers benefit from a diverse platform of products and services, as well as the convenience and peace of mind that come with relying on one trusted partner for everything they need. Responsibilities Determining parts, supplies or tools needed to complete service requests and using, maintaining, and securing test devices and tools used to adjust, calibrate and repair equipment. Managing vehicle inventory and restocking as necessary. Ensuring proper vehicle maintenance guidelines and safe driving habits are followed. Repairing equipment to meet manufacturer’s specifications as well as all company, OSHA or other agencies’ policies related to asepsis. Providing technical support after initial installation of equipment, PC software and hardware and ensuring that service commitments are met within standard response time. Other duties as related to the Service Technician position. Qualifications What background and experience is needed as a Service Technician? The ideal candidate will possess a minimum of a High School Diploma or equivalent. General mechanical aptitude with prior experience in the areas of carpentry, plumbing, heating, electricity, and/or electronics is required. Competencies in the areas of customer service, organization, problem-solving, and interpersonal and communication skills are highly desired. A valid driver's license and clean driving record is required. Technical training in the bio-medical or electronics field is preferred. General computer proficiency, including knowledge of Windows-based programs and experience with peripherals such as printers, backups, scanners and modems is strongly preferred. What physical capabilities are required? You must be able to lift up to 100 pounds.
Patterson Companies Inc Tampa, FL, USA
Apr 19, 2019
Overview Why join Patterson? Patterson Companies is an industry-leading specialty distributor serving the dental, veterinary and rehabilitation supply markets. Driven to meet the needs of healthcare professionals in these growing markets, Patterson provides a total-package approach to doing business. Our customers benefit from a diverse platform of products and services, as well as the convenience and peace of mind that come with relying on one trusted partner for everything they need. Who are we looking for? Patterson Veterinary is looking for experienced customer service professionals, who thrive in a fun, friendly and fast paced team environment. What can I expect as a Customer Service Representative? You will be responsible for providing the highest standard of service/support for our customers and Territory Managers in the area of Veterinary Pharmaceuticals. You and the team will be responsible for developing and maintaining a quality reputation in the marketplace, building public relations and increasing sales through excellent service/support. Responsibilities Responsibilities Include:   Responding to inquiries from customers and sales personnel. Determining the professional needs of customers when receiving or placing calls. Upgrades telephone orders. Introducing and promoting new products during calls. Researching and resolving customer problems relating to the merchandise department. Participating in and supporting campaigns and promotions sponsored by the Marketing Department, Region and/or Branch. Expediting credits on returned merchandise. Remaining knowledgeable of industry trends. Developing and maintaining relationships with customers, branch employees, and manufacturer representatives. Representing the Company in a professional and courteous manner. Qualifications What background and experience is needed? The ideal candidate will possess a two or four-year college degree or has licensure as a veterinary technician.  Previous customer service experience is required. General computer proficiency is required. Knowledge of the Veterinary or Pharmaceutical industry is preferred.   Candidates with exceptional customer service, organizational, and communication skills are desired.
Patterson Companies Inc Charlotte, NC, USA
Apr 19, 2019
Overview Why join Patterson? Patterson Companies is an industry-leading specialty distributor serving the dental, veterinary and rehabilitation supply markets. Driven to meet the needs of healthcare professionals in these growing markets, Patterson provides a total-package approach to doing business. Our customers benefit from a diverse platform of products and services, as well as the convenience and peace of mind that come with relying on one trusted partner for everything they need. Who are we looking for? Patterson Veterinary is looking for experienced customer service professionals, who thrive in a fun, friendly and fast paced team environment. What can I expect as a Customer Service Representative? You will be responsible for providing the highest standard of service/support for our customers and Territory Managers in the area of Veterinary Pharmaceuticals. You and the team will be responsible for developing and maintaining a quality reputation in the marketplace, building public relations and increasing sales through excellent service/support. Responsibilities Responsibilities Include:   Responding to inquiries from customers and sales personnel. Determining the professional needs of customers when receiving or placing calls. Upgrades telephone orders. Introducing and promoting new products during calls. Researching and resolving customer problems relating to the merchandise department. Participating in and supporting campaigns and promotions sponsored by the Marketing Department, Region and/or Branch. Expediting credits on returned merchandise. Remaining knowledgeable of industry trends. Developing and maintaining relationships with customers, branch employees, and manufacturer representatives. Representing the Company in a professional and courteous manner. Qualifications What background and experience is needed? The ideal candidate will possess a two or four-year college degree or has licensure as a veterinary technician.  Previous customer service experience is required. General computer proficiency is required. Knowledge of the Veterinary or Pharmaceutical industry is preferred.   Candidates with exceptional customer service, organizational, and communication skills are desired.
Patterson Companies Inc Charlotte, NC, USA
Apr 19, 2019
Overview Technical Service Representative Summary: Dolphin Imaging & Management Solutions is seeking a technical service representative to join our growing team! Our representatives are responsible for learning and supporting proprietary developed software for clients in the medical field worldwide. Agents must maintain a professional standard of service to our customers by responding to inquiries in a courteous and helpful manner. The ideal candidate should be highly focused with both a technical edge and excellent communication skills over a phone and email. As part of our team, you will be responsible for learning and supporting the best software in the dental specialty market. Check out our 3D Visual Treatment Demo  https://youtu.be/SLXFx8asYiA Dolphin is a leading provider of best in class 2D/3D orthodontic imaging, diagnostic, practice management, case presentation, and patient education software for dental specialty professionals worldwide. We are a subsidiary of Patterson Companies which carries a 141-year history and named to America's Fortune 500 list in 2017 and 2018.  -  https://www.dolphinimaging.com/ Responsibilities Technical Service Representative Major Duties: Determines and assist with the professional needs of customers when receiving or placing calls. Resolves technical issues as part of investigation in customer inquiries. Responds promptly to escalations received from manager and key customers, escalates unresolved issues as appropriate. Answers general software questions and how-t o ’s presented by clients. Introduces and promotes new products during calls. Prioritizes, manages, and troubleshoots unresolved technical issues. Builds customer relationships by keeping customers informed of how and when problems are resolved. Builds strong relationships with peers, other departments, and managers to best meet company goals and objectives. Qualifications Prior call center experience Configuring and supporting Microsoft Windows operating systems Excellent customer service   Good communication skills both written and oral Ability to manage competing priorities in a complex environment Ability to devise creative technical solutions Preferred Technical Service Representative Computer Experience: MCSA Certification Windows OS (XP, Vista, Windows 7, Windows 8, Server 2003, 2008, & 2012) SQL Server 2000, 2005, 2008 R2, & 2012 Microsoft Office
Patterson Companies Inc Chatsworth, Los Angeles, CA, USA
Apr 19, 2019
Overview General Purpose: Perform effective, safe and efficient warehouse duties Responsibilities Essential Duties and Responsibilities: Responsibilities and essential job functions include but are not limited to the following: Transact all business in accordance to Animal Health International Inc.’s business code of ethics and conduct Align with the Company’s Mission, Guiding Principles, Values, Goals and Objectives Perform all warehouse duties including picking, packing, receiving, counting and tracking inventory Use any/all of the warehouse equipment/machinery Achieve assigned performance metrics and KPIs Help maintain an organized, clean, and safe warehouse Handle all hazardous materials, pesticides, and prescription drugs according to the Company’s processes/procedures and all applicable laws and regulations   Other Duties/Responsibilities: Perform all work in accordance with the Company Safety Guidelines and procedures with safety and regulatory licensure compliance As assigned Qualifications Knowledge, Skill and Ability: Able to safely and efficiently operate all warehouse equipment/machinery Able to meet deadlines, cutoffs and budgetary requirements Sound organization and administrative skills Solid communication skills Able to work effectively with others Basic computer skills with MS Office Education or Formal Training: High school diploma or GED   Experience: Minimum of 1 year warehouse experience preferred Background in warehousing and distribution preferred Environment:   Material and Equipment Directly Used: General warehouse equipment General office equipment MS Office, Shipping and proprietary software Working Environment/Physical Activities: Move up to 75 lbs. Moving 75% of the time Frequently grasp, reach, bend and stop in narrow/confined spaces Positions Reporting to This Position: None Note: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management retains the right to require and assign other duties.
Patterson Companies Inc Gainesville, FL, USA