Are you friendly? Do you have a "Heart for Service"? If so, Motel 6 welcomes you to be a part of our Team in Chicago-Elk Grove Village.
The Guest Services Representative is responsible for office, safety and delivering Great Guest Service to each and every guest plus, duties associated with the front desk and functions as a member of the Welcome Team.
PRIMARY DUTIES & RESPONSIBILITIES : This document in no way states or implies that these are the only duties to be performed by the individual occupying this position. This is a representative list of the general duties, and is not intended to be all-inclusive. Service Mindset: Smile and greet guests promptly when they enter the lobby, answer questions regarding property and local amenities; Positive Guest Experience: Assist guests with requests and problems related to their stay at the property; Support Clean Team and Welcome Team: May perform duties from other property positions as needed or at the direction of the General Manager in order to maintain proper operations of the property; Quality Adherence: Provide a great guest experience as outlined in the Customer Service Manual including: Process guest registration, computing and collecting payments, verification of credit card transactions: Transmit and receive messages via telephone and fax machine :Read and run various reports :Make and confirm guest reservations as well as maintain records of assigned and available rooms : Sort and rack incoming messages and mail : Maintain appearance of front lobby; Safeguard all Motel 6 / Studio 6 Assets: Adhere to and comply with all company policies, practices, procedures and guidelines as outlined in the Safety and Security Manual; Other duties: as assigned by General Manager, Area Manager and/or other management which may include cross functional job duties
MINIMUM QUALIFICATIONS AND REQUIREMENTS : Computer proficiency, including Windows, Outlook, Word and Excel; Good communication skills; Ability to work with minimal supervision and follow written and verbal work instructions; Must be able to meet the job requirements for all Welcome Team positions in order to perform them as needed.
You may also apply in person:
Motel 6 #1033
1601 Oakton Street
Chicago-Elk Grove Village, IL 60007
847-981-9766

Job Type: Full-time

Salary: $9.40 /hour

Required education:
•High school or equivalent