Call Center Representative
 
MaxiAids is the world's leading provider of products for those with special needs. We are a 30-year-old growing firm specializing in the development and distribution of products that are specially designed to serve the special needs of seniors, visually impaired, hearing impaired and the physically challenged. We distribute products to both government and public and private agencies, educational systems, health facilities, as well as direct to the individuals. We are known for our large selection of merchandise (10,000+ items), low prices, and great customer service. We operate several high volume print and web catalogs.


Responsibility

In this rapidly growing industry, MaxiAids is both a market leader and innovator, creating and distributing an impressive number of new products every year. Due to our growth, we are seeking a full time motivated, pleasant/ professional Call Center Representative in our Farmingdale office who can provide a positive customer service experience able to work well under pressure having excellent telephone skills.  As an active listener who will identify and act upon new product and upsell opportunity.     
 
Perform additional duties assigned by management
 
 
Required experience:
 
 
2+ years Customer Service experience focused on organizations such as nonprofit agencies, government agencies, educational sales, or institutional sales
 
Prior successful sales experience including up selling and cross selling
 
Proven results for development of existing accounts while growing customer base through new accounts
 
Pleasant attitude and can work under pressure and adapt to change
 
      Able to work independently and  with co workers
 
Strong time management and organizational skills
 
Excellent written and verbal communication skills
 
Proficient Excel & Word and Outlook
 
College degree preferred or equivalent experience in call center and sales
 
Bilingual a plus