HEI Hotels and Resorts
  • Merritt 7 Corporate Park, 101 Merritt 7 #1, Norwalk, CT 06851, United States
  • www.heihotels.com

Industry Reputation.  Over the last decade HEI has become one of the largest Full-Service indepen­dent lodging operators in the US. During this time HEI has strengthened existing relationships and forged new ones, evidenced by HEI’s current operating relationships with LaSalle Hotel Properties, Chesapeake Lodging Trust, Pebblebrook Hotel Trust, Cornerstone Real Es­tate Advisors, Starwood Capital Group, and many others.


A recognized hospitality leader, HEI is the place to learn, the place to grow...the experience everyone desires in their career.

 

Oct 13, 2018
The Brown Palace Hotel and Spa, Autograph Collection, synonymous with extraordinary service since 1892, invites you to experience a new level of luxury Downtown Denver hotels. Home to a collection of 241 distinct guestrooms and suites, including our new Signature Inclusive rooms, this celebrated choice in Downtown Denver hotels spoils guests with contemporary amenities like twice daily maid service, plush terry robes, complimentary Wi-If in Lobby and pure artesian water from our own well. The hotel also boasts six unique restaurants and bars, a boutique spa and nearly 20,000 square feet of meeting space, making the Brown Palace as appropriate for an adventurous jetsetter as it is for a corporate-minded CEO. Are you looking to join a team at one the of the most Iconic Luxury Downtown Denver Hotels? We are currently seeking a dynamic, hands on, team player to join our Outlets Team as a Steward. Job Summary Assist Stewarding Supervisor and Restaurant Outlets in the cleaning and organizing of the Food and Beverage Outlets. Job Description * Promptly and carefully sort soiled ware so that it can be put through the dish or pot machine properly. Quickly wash all ware and replace in storage areas as designated. * Physical strength and stamina are essential to this position due to the high activity level. * Keep dish machine properly cleaned and filled with water per hotel standards. * Operate burnishing machine to ensure proper finish on silverware. * De-tarnish and polish silver for proper appearance. * Clean kettles, tilt skillets, pots and pans promptly and completely so cooks can carry out their work. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job related duties as assigned. Experience, Skills and Knowledge * Knowledge of service ware and how to maintain same in order to compliment guest experience. * Ability to push/pull service carts weighing up to 150 pounds with or without reasonable accommodation. * Ability to transport heavy objects through a crowded room with or without reasonable accommodation. * Ability to grasp, lift and/or carry, or otherwise, move or push goods on a hand cart/truck weighing a maximum of 200lbs. with or without reasonable accommodation. * Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels & Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
HEI Hotels and Resorts Denver, CO, USA Full-Time
Oct 13, 2018
Assist Stewarding Supervisor and Restaurant Outlets in the cleaning and organizing of the Food and Beverage Outlets. Job Description * Promptly and carefully sort soiled ware so that it can be put through the dish or pot machine properly. Quickly wash all ware and replace in storage areas as designated. * Physical strength and stamina are essential to this position due to the high activity level. * Keep dish machine properly cleaned and filled with water per hotel standards. * Operate burnishing machine to ensure proper finish on silverware. * De-tarnish and polish silver for proper appearance. * Clean kettles, tilt skillets, pots and pans promptly and completely so cooks can carry out their work. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job related duties as assigned. Experience, Skills and Knowledge * Knowledge of service ware and how to maintain same in order to compliment guest experience. * Ability to push/pull service carts weighing up to 150 pounds with or without reasonable accommodation. * Ability to transport heavy objects through a crowded room with or without reasonable accommodation. * Ability to grasp, lift and/or carry, or otherwise, move or push goods on a hand cart/truck weighing a maximum of 200lbs. with or without reasonable accommodation. * Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels & Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
HEI Hotels and Resorts Arlington, VA, USA Full-Time
Oct 13, 2018
Assist Stewarding Supervisor and Restaurant Outlets in the cleaning and organizing of the Food and Beverage Outlets. Job Description * Promptly and carefully sort soiled ware so that it can be put through the dish or pot machine properly. Quickly wash all ware and replace in storage areas as designated. * Physical strength and stamina are essential to this position due to the high activity level. * Keep dish machine properly cleaned and filled with water per hotel standards. * Operate burnishing machine to ensure proper finish on silverware. * De-tarnish and polish silver for proper appearance. * Clean kettles, tilt skillets, pots and pans promptly and completely so cooks can carry out their work. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job related duties as assigned. Experience, Skills and Knowledge * Knowledge of service ware and how to maintain same in order to compliment guest experience. * Ability to push/pull service carts weighing up to 150 pounds with or without reasonable accommodation. * Ability to transport heavy objects through a crowded room with or without reasonable accommodation. * Ability to grasp, lift and/or carry, or otherwise, move or push goods on a hand cart/truck weighing a maximum of 200lbs. with or without reasonable accommodation. * Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels & Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
HEI Hotels and Resorts Arlington, VA, USA Full-Time
Oct 13, 2018
Assist Stewarding Supervisor and Restaurant Outlets in the cleaning and organizing of the Food and Beverage Outlets overnight. Job Description * Promptly and carefully sort soiled ware so that it can be put through the dish or pot machine properly. Quickly wash all ware and replace in storage areas as designated. * Physical strength and stamina are essential to this position due to the high activity level. * Keep dish machine properly cleaned and filled with water per hotel standards. * Operate burnishing machine to ensure proper finish on silverware. * De-tarnish and polish silver for proper appearance. * Clean kettles, tilt skillets, pots and pans promptly and completely so cooks can carry out their work. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job related duties as assigned. Experience, Skills and Knowledge * Knowledge of service ware and how to maintain same in order to compliment guest experience. * Ability to push/pull service carts weighing up to 150 pounds with or without reasonable accommodation. * Ability to transport heavy objects through a crowded room with or without reasonable accommodation. * Ability to grasp, lift and/or carry, or otherwise, move or push goods on a hand cart/truck weighing a maximum of 200lbs. with or without reasonable accommodation. * Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
HEI Hotels and Resorts Tampa, FL, USA Full-Time
Oct 13, 2018
Assist and lead the Stewarding Team, Restaurant Outlets, and Director of Food and Beverage in the cleaning and organizing of the Food and Beverage Outlets. Job Description * Maintain organization and ensure proper storage and cleaning of all rolling stock and racks, silver, presoaking and operation of dish machine. * Perform special cleaning projects as assigned. * Ensure proper set-up, breakdown and maintenance of all banquet functions. * Interview, hire and train new stewards as required. Maintain proper administrative records on associates i.e. Attendance log, coaching and counseling sessions, disciplinary forms, etc. * Ensure that floors are swept and mopped. Keep floors clean and dry, spills are picked up immediately using wet floor signs, dry rags, and dry mops. * Clean walls, tables, racks, sinks, floor mats and disposal area. Polish stainless steel. * Clean ovens, hoods, filters, drains, hot boxes, steam tables, flat boxes and ceiling vents, according to schedule or as specified by the Executive Chef or Chef of their respective area of responsibility. * Ensure all trash is emptied at end of shifts; containers washed out and returned to kitchens. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job related duties as assigned. Experience, Skills and Knowledge * High School Diploma or equivalent preferred. * At least 6 months experience as a Steward. * Knowledge of service ware and how to maintain same in order to compliment guest experience. * Ability to push/pull service carts weighing up to 150 pounds with or without reasonable accommodation. * Ability to transport heavy objects through a crowded room with or without reasonable accommodation. * Ability to grasp, lift and carry, move or push goods on a hand cart/truck weighing a maximum of 200lbs. with or without reasonable accommodation. * Ability to operate dish machine, burnisher, steam cleaner, cardboard bailer, dishware handling, and floor maintenance with or without reasonable accommodation. * Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
HEI Hotels and Resorts Manchester, VT, USA Full-Time
Oct 13, 2018
Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors. *Thoroughly clean sinks, toilets, urinals, mirrors, tiles, counters, walls, stalls, vents and/or floors with cleaning agents by extending arms over head to reach all above areas. Adhere to cleaning procedures and instructions for use of cleaning agents. *Thoroughly dust all furniture, pictures, and shelves, extending arms over head, bending and stooping as needed. *Thoroughly clean and polish all metal surfaces, applying pressure in repeated motion. *Clean ashtrays and empty trash. *Comply with attendance rules and be available to work on a regular basis. *Perform any other job related duties as assigned. Experience, Skills and Knowledge *Hotel experience preferred. *Self-starting personality with an even disposition. *Maintain a professional appearance and manner at all times. *Can communicate well with guests. *Ability to lift, bend, stoop, walk, push or pull heavy equipment, and stand for extended periods of time. *Ability to understand and follow directions, and perform job functions under limited supervision. *Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer Race/Age/Gender/Disability/Vets Job Description Attend to the cleaning process of hotel linens to ensure guests and associates experience a clean hotel. *Operate washing and drying equipment, load and unload laundry from machines. Measure and administer cleaning agents to laundry according to product specifications. *Monitor feeder information on washers, make sure all drums are full, and report any irregularities to immediate supervisor. *Set the proper drying and cooling times for different types of linen. *Clean up machines and surrounding areas. *Comply with attendance rules and be available to work on a regular basis. *Perform any other job related duties as assigned. Experience, Skills and Knowledge *Working knowledge of the use of laundry chemicals and different formulas, as well as effects on various types of linen. *Ability to prioritize and organize work. *Ability to lift, bend, stoop, push or pull heavy loads, and stand for long periods of time with or without reasonable accommodations. *Requires lifting bundles of linen weighing up to 75 lbs. Ability to push and/or pull wheeled carts weighing up to 100 pounds with or without reasonable accommodations. *Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
HEI Hotels and Resorts New York, NY, USA Part-Time
Oct 13, 2018
Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors. Job Description * Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping. * Adhere to cleaning procedures and instructions for use of cleaning agents. * Strip beds and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of 50 lbs. * Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly. * Push and pull vacuum throughout entire room and empty trash. * Replenish amenities, linens, and supplies in guest room. * Sign for room keys, retrieve, push to assigned rooms and restock heavy cart. Visually inspect room for cleanliness and appearance and signify completion for room. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job related duties as assigned. Experience, Skills and Knowledge * Ability to scrub and scour surfaces, extending arms over head to perform cleaning tasks, and work in confined spaces. * Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. * Knowledge of chemical cleaning agents and operation of various cleaning equipment with or without reasonable accommodation. * Ability to push and/or pull equipment weighing up to 100 lbs. with or without reasonable accommodation. * Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
HEI Hotels and Resorts New York, NY, USA Full-Time
Oct 13, 2018
Assist the Outlet Manager in the planning and management of the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals. *Monitor servers and busperson adherence to all service standards. *Supervise service of guests, being watchful of signals from guests in need of service. *Assist manager to establish and monitor sidework duty completion. *Maintain bank to HEI Hotels and Resorts standards. *Read daily communication sheets from previous shift and prepare one for the following shift. Check floor plan for appropriate coverage. *Check restaurant for cleanliness and set up. Check service stands and aisle areas. Check tables for cleanliness and proper set up. *Abide by all State, Federal and Corporate liquor requirements pertaining to serving alcoholic beverages. *Communicate daily with restaurant manager with regard to special events, house counts, etc. *Assist restaurant manager in conducting menu classes and taste panels. *Communicate both verbally and in writing to provide clear direction to staff. *Comply with attendance rules and be available to work on a regular basis. *Perform any other job related duties as assigned. Experience, Skills and Knowledge *High School Diploma or equivalent required. *Hotel experience preferred. *Ability to use point of sale. *Ability to lift/carry weight up to 50 pounds with or without reasonable accommodations. *Ability to push/and pull carts of products weighing up to 150 pound with or without reasonable accommodations. *Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
HEI Hotels and Resorts Alpharetta, GA, USA Full-Time
Oct 13, 2018
HEI Hotels & Resorts is an industry-leading hotel management firm with over 70 hotels of upper-upscale, luxury and premium select serve, all located in large metropolitan and urban markets. HEI manages world class brands as well as independent and boutique hotels in key markets. Job Decription: * Oversee the Revenue function at one or more hotels during times of transition in leadership or during an acquisition and/or perform special projects on an ad hoc basis. * In new acquisitions implement HEI policies and procedures to ensure efficiency and standardization. * Oversees department during a time of change while leveraging relationships to stabilize workforce. Optimize the hotel's Room and Catering revenue by working closely with the General Manager, Director of Sales and Front Office Manager to implement strategies. Monitor all distribution channels to ensure effective selling through inventory management, market mix and pricing. Communicates demand patterns to revenue team and assists with forecasting. Helps set strategies leading to increased market share. * Update and manage selling strategies and product information in all available distribution channels and reservation sources (onsite, third-party reservation providers, call centers, websites, GDS, etc.). Optimize RevPAR by analyzing and forecasting demand and establishing effective selling strategies, oversell strategies, and optimal market mix. * Work with the hotel General Manager, Director of Sales and hotel team to establish strategies to increase revenue of both Rooms and Catering. Work with the Regional Director of Revenue Management in implementing Revenue Management programs and new initiatives at the hotel. * Conduct ongoing competitor price and product analyses to ensure proper rate positioning and product offering relative to competition. Actively participate in all pricing decisions for transient, group, and wholesale segments. Facilitate Weekly Sales and Revenue Strategy meetings. * Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. * Facilitate Daily and Weekly Sales and Revenue Strategy meetings * Actively participate in budgeting and business planning for the Food and Beverage department including Catering, and any other revenue generating department * Work with the hotel DOSM and hotel team to establish strategies to increase revenue of both rooms and catering * Contribute to the financial success of the hotel via participation in annual budgeting and sales and marketing plan process * Generate and distribute daily, weekly, and monthly revenue management reports and present results from all segments including internet channels * Maintain historical statistical data from all distribution channels, in all market segments * Continually monitor all pertinent travel related websites to ensure competitiveness in both availability and price * Comply with attendance rules and be available to work on a regular basis. * Perform any other job related duties as assigned. Experience, Skills and Knowledge: * Familiarity wih Marriott International system's, preferred * Bachelor's Degree in Hotel Administration, Business, Statistics, Marketing, Finance or a relevant field of work preferred. * Two years revenue management hotel experience REQUIRED * In-depth understanding of tools- spreadsheets, statistical methods for analyzing data. Strong analytical skills. * Ability to identify relevant data and use it to draw inferences with reference to impact on hotels revenues * Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. * Ability to use PMS, reservation and revenue management systems to forecast and implement optimal strategies Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels & Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
HEI Hotels and Resorts Norwalk, CT, USA Full-Time
Oct 13, 2018
HEI Hotels & Resorts is an industry-leading hotel management firm with over 70 hotels of upper-upscale, luxury and premium select serve, all located in large metropolitan and urban markets. HEI manages world class brands as well as independent and boutique hotels in key markets. Job Decription: * Oversee the Revenue function at one or more hotels during times of transition in leadership or during an acquisition and/or perform special projects on an ad hoc basis. * In new acquisitions implement HEI policies and procedures to ensure efficiency and standardization. * Oversees department during a time of change while leveraging relationships to stabilize workforce. Optimize the hotel's Room and Catering revenue by working closely with the General Manager, Director of Sales and Front Office Manager to implement strategies. Monitor all distribution channels to ensure effective selling through inventory management, market mix and pricing. Communicates demand patterns to revenue team and assists with forecasting. Helps set strategies leading to increased market share. * Update and manage selling strategies and product information in all available distribution channels and reservation sources (onsite, third-party reservation providers, call centers, websites, GDS, etc.). Optimize RevPAR by analyzing and forecasting demand and establishing effective selling strategies, oversell strategies, and optimal market mix. * Work with the hotel General Manager, Director of Sales and hotel team to establish strategies to increase revenue of both Rooms and Catering. Work with the Regional Director of Revenue Management in implementing Revenue Management programs and new initiatives at the hotel. * Conduct ongoing competitor price and product analyses to ensure proper rate positioning and product offering relative to competition. Actively participate in all pricing decisions for transient, group, and wholesale segments. Facilitate Weekly Sales and Revenue Strategy meetings. * Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. * Facilitate Daily and Weekly Sales and Revenue Strategy meetings * Actively participate in budgeting and business planning for the Food and Beverage department including Catering, and any other revenue generating department * Work with the hotel DOSM and hotel team to establish strategies to increase revenue of both rooms and catering * Contribute to the financial success of the hotel via participation in annual budgeting and sales and marketing plan process * Generate and distribute daily, weekly, and monthly revenue management reports and present results from all segments including internet channels * Maintain historical statistical data from all distribution channels, in all market segments * Continually monitor all pertinent travel related websites to ensure competitiveness in both availability and price * Comply with attendance rules and be available to work on a regular basis. * Perform any other job related duties as assigned. Experience, Skills and Knowledge: * Familiarity wih Marriott International system's, preferred * Bachelor's Degree in Hotel Administration, Business, Statistics, Marketing, Finance or a relevant field of work preferred. * Two years revenue management hotel experience REQUIRED * In-depth understanding of tools- spreadsheets, statistical methods for analyzing data. Strong analytical skills. * Ability to identify relevant data and use it to draw inferences with reference to impact on hotels revenues * Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. * Ability to use PMS, reservation and revenue management systems to forecast and implement optimal strategies Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels & Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
HEI Hotels and Resorts Scottsdale, AZ, USA Full-Time
Oct 13, 2018
HEI Hotels & Resorts is an industry-leading hotel management firm with over 70 hotels of upper-upscale, luxury and premium select serve, all located in large metropolitan and urban markets. HEI manages world class brands as well as independent and boutique hotels in key markets. Job Decription: * Oversee the Revenue function at one or more hotels during times of transition in leadership or during an acquisition and/or perform special projects on an ad hoc basis. * In new acquisitions implement HEI policies and procedures to ensure efficiency and standardization. * Oversees department during a time of change while leveraging relationships to stabilize workforce. Optimize the hotel's Room and Catering revenue by working closely with the General Manager, Director of Sales and Front Office Manager to implement strategies. Monitor all distribution channels to ensure effective selling through inventory management, market mix and pricing. Communicates demand patterns to revenue team and assists with forecasting. Helps set strategies leading to increased market share. * Update and manage selling strategies and product information in all available distribution channels and reservation sources (onsite, third-party reservation providers, call centers, websites, GDS, etc.). Optimize RevPAR by analyzing and forecasting demand and establishing effective selling strategies, oversell strategies, and optimal market mix. * Work with the hotel General Manager, Director of Sales and hotel team to establish strategies to increase revenue of both Rooms and Catering. Work with the Regional Director of Revenue Management in implementing Revenue Management programs and new initiatives at the hotel. * Conduct ongoing competitor price and product analyses to ensure proper rate positioning and product offering relative to competition. Actively participate in all pricing decisions for transient, group, and wholesale segments. Facilitate Weekly Sales and Revenue Strategy meetings. * Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. * Facilitate Daily and Weekly Sales and Revenue Strategy meetings * Actively participate in budgeting and business planning for the Food and Beverage department including Catering, and any other revenue generating department * Work with the hotel DOSM and hotel team to establish strategies to increase revenue of both rooms and catering * Contribute to the financial success of the hotel via participation in annual budgeting and sales and marketing plan process * Generate and distribute daily, weekly, and monthly revenue management reports and present results from all segments including internet channels * Maintain historical statistical data from all distribution channels, in all market segments * Continually monitor all pertinent travel related websites to ensure competitiveness in both availability and price * Comply with attendance rules and be available to work on a regular basis. * Perform any other job related duties as assigned. Experience, Skills and Knowledge: * Familiarity wih Marriott International system's, preferred * Bachelor's Degree in Hotel Administration, Business, Statistics, Marketing, Finance or a relevant field of work preferred. * Two years revenue management hotel experience REQUIRED * In-depth understanding of tools- spreadsheets, statistical methods for analyzing data. Strong analytical skills. * Ability to identify relevant data and use it to draw inferences with reference to impact on hotels revenues * Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. * Ability to use PMS, reservation and revenue management systems to forecast and implement optimal strategies Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels & Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
HEI Hotels and Resorts Chicago, IL, USA Full-Time
Oct 13, 2018
HEI Hotels & Resorts is an industry-leading hotel management firm with over 70 hotels of upper-upscale, luxury and premium select serve, all located in large metropolitan and urban markets. HEI manages world class brands as well as independent and boutique hotels in key markets. Job Decription: * Oversee the Revenue function at one or more hotels during times of transition in leadership or during an acquisition and/or perform special projects on an ad hoc basis. * In new acquisitions implement HEI policies and procedures to ensure efficiency and standardization. * Oversees department during a time of change while leveraging relationships to stabilize workforce. Optimize the hotel's Room and Catering revenue by working closely with the General Manager, Director of Sales and Front Office Manager to implement strategies. Monitor all distribution channels to ensure effective selling through inventory management, market mix and pricing. Communicates demand patterns to revenue team and assists with forecasting. Helps set strategies leading to increased market share. * Update and manage selling strategies and product information in all available distribution channels and reservation sources (onsite, third-party reservation providers, call centers, websites, GDS, etc.). Optimize RevPAR by analyzing and forecasting demand and establishing effective selling strategies, oversell strategies, and optimal market mix. * Work with the hotel General Manager, Director of Sales and hotel team to establish strategies to increase revenue of both Rooms and Catering. Work with the Regional Director of Revenue Management in implementing Revenue Management programs and new initiatives at the hotel. * Conduct ongoing competitor price and product analyses to ensure proper rate positioning and product offering relative to competition. Actively participate in all pricing decisions for transient, group, and wholesale segments. Facilitate Weekly Sales and Revenue Strategy meetings. * Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. * Facilitate Daily and Weekly Sales and Revenue Strategy meetings * Actively participate in budgeting and business planning for the Food and Beverage department including Catering, and any other revenue generating department * Work with the hotel DOSM and hotel team to establish strategies to increase revenue of both rooms and catering * Contribute to the financial success of the hotel via participation in annual budgeting and sales and marketing plan process * Generate and distribute daily, weekly, and monthly revenue management reports and present results from all segments including internet channels * Maintain historical statistical data from all distribution channels, in all market segments * Continually monitor all pertinent travel related websites to ensure competitiveness in both availability and price * Comply with attendance rules and be available to work on a regular basis. * Perform any other job related duties as assigned. Experience, Skills and Knowledge: * Familiarity wih Marriott International system's, preferred * Bachelor's Degree in Hotel Administration, Business, Statistics, Marketing, Finance or a relevant field of work preferred. * Two years revenue management hotel experience REQUIRED * In-depth understanding of tools- spreadsheets, statistical methods for analyzing data. Strong analytical skills. * Ability to identify relevant data and use it to draw inferences with reference to impact on hotels revenues * Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. * Ability to use PMS, reservation and revenue management systems to forecast and implement optimal strategies Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels & Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
HEI Hotels and Resorts Orlando, FL, USA Full-Time
Oct 13, 2018
Directs and ensures the efficient administration and management of the Human Resources function to include recruiting, training, wage/benefit administration, compliance with statutory requirements and the execution of associates relations activities, in order to provide each department with the personnel, guidance, and support necessary to achieve their guest service and business objectives. Job Description * Assists in the development, implementation and administration of all Human Resource functions, including recruitment, training and development, benefit administration and associate relations activities, relating to all hotel personnel. * Direct and instruct the management staff in effective recruiting and interviewing techniques using methods such as verbal presentations and written directions to ensure the hiring and retention of qualified and efficient associates. Conduct interviews for all management positions and make hiring recommendations. * Ensure that associates are developed and utilized to their maximum potential by controlling the implementation, administration and monitoring of all training programs. * Monitor the associate performance appraisal programs. Read and analyze evaluations and goals to ensure appraisal comments are appropriate and goals are measurable and achievable. Direct and administer associate relations programs and activities such as associate recognition and service award ceremonies, social functions and general hotel meetings to maintain a positive associate relations climate. * Develop, implement and administer policies and programs related to the management of all hotel personnel to ensure the maintenance of a positive and productive employment environment. * Ensure compliance with all State and Federal laws and regulations which pertain to Human Resources by reviewing current management practices, implementing new procedures and communicating verbally and in writing any new requirements. Oversee compliance with Affirmative Action Plan. * Provide assistance, guidance and counseling to the General Manager, management staff in order to maximize the quality and professionalism of the hotel staff by listening and interpreting concerns and objectives and seeking solutions. * Control the administration of wages and benefits to ensure the accurate and equitable application of same, analyzing and applying information retrieved from moderately complex reports, manuals and/or computer systems. * Manage all labor relations activities by administering union contracts and ensuring compliance. Respond to all grievances in writing, negotiate settlements and act as the hotel representative at all arbitrations. At applicable properties. * Oversee pre-selection activities, including drug testing; reference checks, etc., to ensure compliance with all Company policies and procedures. Ensure all new hires and existing associates possess proper employment eligibility verifications. * Communicate both verbally and in writing to provide clear direction to staff. * Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Experience, Skills and Knowledge * Bachelor's Degree preferred. * 3+ Years of Human Resources experience preferably n Hospitality or similar industry. * Ability to deal effectively with all applicants and associates, some of whom will require high levels of patience, tact and diplomacy to diffuse anger and collect accurate information and resolve conflicts. * Thorough knowledge of Human Resources practices and procedures as well as considerable knowledge of State and Federal laws and regulations pertaining to Human Resources matters. * Ability to perform moderately complex calculations for salary and benefit administration and to forecast departmental expenses using a calculator and/or moderately complex computer system. * Ability to stand, walk and/or sit and continuously perform essential job functions for a minimum of an eight hour shift with or without reasonable accommodation. * Ability to observe associates in the work place, analyze operations and detect situations of concern with regard to areas such as associate performance, grooming, training, policy adherence and morale. * Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
HEI Hotels and Resorts Norwalk, CT, USA Full-Time
Oct 13, 2018
Directs and ensures the efficient administration and management of the Human Resources function to include recruiting, training, wage/benefit administration, compliance with statutory requirements and the execution of associates relations activities, in order to provide each department with the personnel, guidance, and support necessary to achieve their guest service and business objectives. Job Description * Assists in the development, implementation and administration of all Human Resource functions, including recruitment, training and development, benefit administration and associate relations activities, relating to all hotel personnel. * Direct and instruct the management staff in effective recruiting and interviewing techniques using methods such as verbal presentations and written directions to ensure the hiring and retention of qualified and efficient associates. Conduct interviews for all management positions and make hiring recommendations. * Ensure that associates are developed and utilized to their maximum potential by controlling the implementation, administration and monitoring of all training programs. * Monitor the associate performance appraisal programs. Read and analyze evaluations and goals to ensure appraisal comments are appropriate and goals are measurable and achievable. Direct and administer associate relations programs and activities such as associate recognition and service award ceremonies, social functions and general hotel meetings to maintain a positive associate relations climate. * Develop, implement and administer policies and programs related to the management of all hotel personnel to ensure the maintenance of a positive and productive employment environment. * Ensure compliance with all State and Federal laws and regulations which pertain to Human Resources by reviewing current management practices, implementing new procedures and communicating verbally and in writing any new requirements. Oversee compliance with Affirmative Action Plan. * Provide assistance, guidance and counseling to the General Manager, management staff in order to maximize the quality and professionalism of the hotel staff by listening and interpreting concerns and objectives and seeking solutions. * Control the administration of wages and benefits to ensure the accurate and equitable application of same, analyzing and applying information retrieved from moderately complex reports, manuals and/or computer systems. * Manage all labor relations activities by administering union contracts and ensuring compliance. Respond to all grievances in writing, negotiate settlements and act as the hotel representative at all arbitrations. At applicable properties. * Oversee pre-selection activities, including drug testing; reference checks, etc., to ensure compliance with all Company policies and procedures. Ensure all new hires and existing associates possess proper employment eligibility verifications. * Communicate both verbally and in writing to provide clear direction to staff. * Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Experience, Skills and Knowledge * Bachelor's Degree preferred. * 3+ Years of Human Resources experience preferably n Hospitality or similar industry. * Ability to deal effectively with all applicants and associates, some of whom will require high levels of patience, tact and diplomacy to diffuse anger and collect accurate information and resolve conflicts. * Thorough knowledge of Human Resources practices and procedures as well as considerable knowledge of State and Federal laws and regulations pertaining to Human Resources matters. * Ability to perform moderately complex calculations for salary and benefit administration and to forecast departmental expenses using a calculator and/or moderately complex computer system. * Ability to stand, walk and/or sit and continuously perform essential job functions for a minimum of an eight hour shift with or without reasonable accommodation. * Ability to observe associates in the work place, analyze operations and detect situations of concern with regard to areas such as associate performance, grooming, training, policy adherence and morale. * Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
HEI Hotels and Resorts Scottsdale, AZ, USA Full-Time
Oct 13, 2018
Directs and ensures the efficient administration and management of the Human Resources function to include recruiting, training, wage/benefit administration, compliance with statutory requirements and the execution of associates relations activities, in order to provide each department with the personnel, guidance, and support necessary to achieve their guest service and business objectives. Job Description * Assists in the development, implementation and administration of all Human Resource functions, including recruitment, training and development, benefit administration and associate relations activities, relating to all hotel personnel. * Direct and instruct the management staff in effective recruiting and interviewing techniques using methods such as verbal presentations and written directions to ensure the hiring and retention of qualified and efficient associates. Conduct interviews for all management positions and make hiring recommendations. * Ensure that associates are developed and utilized to their maximum potential by controlling the implementation, administration and monitoring of all training programs. * Monitor the associate performance appraisal programs. Read and analyze evaluations and goals to ensure appraisal comments are appropriate and goals are measurable and achievable. Direct and administer associate relations programs and activities such as associate recognition and service award ceremonies, social functions and general hotel meetings to maintain a positive associate relations climate. * Develop, implement and administer policies and programs related to the management of all hotel personnel to ensure the maintenance of a positive and productive employment environment. * Ensure compliance with all State and Federal laws and regulations which pertain to Human Resources by reviewing current management practices, implementing new procedures and communicating verbally and in writing any new requirements. Oversee compliance with Affirmative Action Plan. * Provide assistance, guidance and counseling to the General Manager, management staff in order to maximize the quality and professionalism of the hotel staff by listening and interpreting concerns and objectives and seeking solutions. * Control the administration of wages and benefits to ensure the accurate and equitable application of same, analyzing and applying information retrieved from moderately complex reports, manuals and/or computer systems. * Manage all labor relations activities by administering union contracts and ensuring compliance. Respond to all grievances in writing, negotiate settlements and act as the hotel representative at all arbitrations. At applicable properties. * Oversee pre-selection activities, including drug testing; reference checks, etc., to ensure compliance with all Company policies and procedures. Ensure all new hires and existing associates possess proper employment eligibility verifications. * Communicate both verbally and in writing to provide clear direction to staff. * Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Experience, Skills and Knowledge * Bachelor's Degree preferred. * 3+ Years of Human Resources experience preferably n Hospitality or similar industry. * Ability to deal effectively with all applicants and associates, some of whom will require high levels of patience, tact and diplomacy to diffuse anger and collect accurate information and resolve conflicts. * Thorough knowledge of Human Resources practices and procedures as well as considerable knowledge of State and Federal laws and regulations pertaining to Human Resources matters. * Ability to perform moderately complex calculations for salary and benefit administration and to forecast departmental expenses using a calculator and/or moderately complex computer system. * Ability to stand, walk and/or sit and continuously perform essential job functions for a minimum of an eight hour shift with or without reasonable accommodation. * Ability to observe associates in the work place, analyze operations and detect situations of concern with regard to areas such as associate performance, grooming, training, policy adherence and morale. * Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
HEI Hotels and Resorts Chicago, IL, USA Full-Time
Oct 13, 2018
Directs and ensures the efficient administration and management of the Human Resources function to include recruiting, training, wage/benefit administration, compliance with statutory requirements and the execution of associates relations activities, in order to provide each department with the personnel, guidance, and support necessary to achieve their guest service and business objectives. Job Description * Assists in the development, implementation and administration of all Human Resource functions, including recruitment, training and development, benefit administration and associate relations activities, relating to all hotel personnel. * Direct and instruct the management staff in effective recruiting and interviewing techniques using methods such as verbal presentations and written directions to ensure the hiring and retention of qualified and efficient associates. Conduct interviews for all management positions and make hiring recommendations. * Ensure that associates are developed and utilized to their maximum potential by controlling the implementation, administration and monitoring of all training programs. * Monitor the associate performance appraisal programs. Read and analyze evaluations and goals to ensure appraisal comments are appropriate and goals are measurable and achievable. Direct and administer associate relations programs and activities such as associate recognition and service award ceremonies, social functions and general hotel meetings to maintain a positive associate relations climate. * Develop, implement and administer policies and programs related to the management of all hotel personnel to ensure the maintenance of a positive and productive employment environment. * Ensure compliance with all State and Federal laws and regulations which pertain to Human Resources by reviewing current management practices, implementing new procedures and communicating verbally and in writing any new requirements. Oversee compliance with Affirmative Action Plan. * Provide assistance, guidance and counseling to the General Manager, management staff in order to maximize the quality and professionalism of the hotel staff by listening and interpreting concerns and objectives and seeking solutions. * Control the administration of wages and benefits to ensure the accurate and equitable application of same, analyzing and applying information retrieved from moderately complex reports, manuals and/or computer systems. * Manage all labor relations activities by administering union contracts and ensuring compliance. Respond to all grievances in writing, negotiate settlements and act as the hotel representative at all arbitrations. At applicable properties. * Oversee pre-selection activities, including drug testing; reference checks, etc., to ensure compliance with all Company policies and procedures. Ensure all new hires and existing associates possess proper employment eligibility verifications. * Communicate both verbally and in writing to provide clear direction to staff. * Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Experience, Skills and Knowledge * Bachelor's Degree preferred. * 3+ Years of Human Resources experience preferably n Hospitality or similar industry. * Ability to deal effectively with all applicants and associates, some of whom will require high levels of patience, tact and diplomacy to diffuse anger and collect accurate information and resolve conflicts. * Thorough knowledge of Human Resources practices and procedures as well as considerable knowledge of State and Federal laws and regulations pertaining to Human Resources matters. * Ability to perform moderately complex calculations for salary and benefit administration and to forecast departmental expenses using a calculator and/or moderately complex computer system. * Ability to stand, walk and/or sit and continuously perform essential job functions for a minimum of an eight hour shift with or without reasonable accommodation. * Ability to observe associates in the work place, analyze operations and detect situations of concern with regard to areas such as associate performance, grooming, training, policy adherence and morale. * Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
HEI Hotels and Resorts Orlando, FL, USA Full-Time
Oct 13, 2018
Directs and ensures the efficient administration and management of the Human Resources function to include recruiting, training, wage/benefit administration, compliance with statutory requirements and the execution of associates relations activities, in order to provide each department with the personnel, guidance, and support necessary to achieve their guest service and business objectives. Job Description * Assists in the development, implementation and administration of all Human Resource functions, including recruitment, training and development, benefit administration and associate relations activities, relating to all hotel personnel. * Direct and instruct the management staff in effective recruiting and interviewing techniques using methods such as verbal presentations and written directions to ensure the hiring and retention of qualified and efficient associates. Conduct interviews for all management positions and make hiring recommendations. * Ensure that associates are developed and utilized to their maximum potential by controlling the implementation, administration and monitoring of all training programs. * Monitor the associate performance appraisal programs. Read and analyze evaluations and goals to ensure appraisal comments are appropriate and goals are measurable and achievable. Direct and administer associate relations programs and activities such as associate recognition and service award ceremonies, social functions and general hotel meetings to maintain a positive associate relations climate. * Develop, implement and administer policies and programs related to the management of all hotel personnel to ensure the maintenance of a positive and productive employment environment. * Ensure compliance with all State and Federal laws and regulations which pertain to Human Resources by reviewing current management practices, implementing new procedures and communicating verbally and in writing any new requirements. Oversee compliance with Affirmative Action Plan. * Provide assistance, guidance and counseling to the General Manager, management staff in order to maximize the quality and professionalism of the hotel staff by listening and interpreting concerns and objectives and seeking solutions. * Control the administration of wages and benefits to ensure the accurate and equitable application of same, analyzing and applying information retrieved from moderately complex reports, manuals and/or computer systems. * Manage all labor relations activities by administering union contracts and ensuring compliance. Respond to all grievances in writing, negotiate settlements and act as the hotel representative at all arbitrations. At applicable properties. * Oversee pre-selection activities, including drug testing; reference checks, etc., to ensure compliance with all Company policies and procedures. Ensure all new hires and existing associates possess proper employment eligibility verifications. * Communicate both verbally and in writing to provide clear direction to staff. * Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Experience, Skills and Knowledge * Bachelor's Degree preferred. * 3+ Years of Human Resources experience preferably n Hospitality or similar industry. * Ability to deal effectively with all applicants and associates, some of whom will require high levels of patience, tact and diplomacy to diffuse anger and collect accurate information and resolve conflicts. * Thorough knowledge of Human Resources practices and procedures as well as considerable knowledge of State and Federal laws and regulations pertaining to Human Resources matters. * Ability to perform moderately complex calculations for salary and benefit administration and to forecast departmental expenses using a calculator and/or moderately complex computer system. * Ability to stand, walk and/or sit and continuously perform essential job functions for a minimum of an eight hour shift with or without reasonable accommodation. * Ability to observe associates in the work place, analyze operations and detect situations of concern with regard to areas such as associate performance, grooming, training, policy adherence and morale. * Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
HEI Hotels and Resorts Orlando, FL, USA Full-Time
Oct 13, 2018
HEI Hotels & Resorts is an industry-leading hotel management firm with over 70 hotels of upper-upscale, luxury and premium select serve, all located in large metropolitan and urban markets. HEI manages world class brands as well as independent and boutique hotels in key markets. JOB PURPOSE The Taskforce Operations Manager is responsible for evaluating systems/processes in hotels within the Region to ensure the perfect balance between Guest Satisfaction and Financial Results. Provides General Managers with guidance and support around the HEI Rhythms and follows through with corrective action as assigned. Also responsible for covering temporary management vacancies throughout the Region. Essential Duties and Responsibilities * Directs the efforts of property leadership through the consistent application of the HEI Rhythms within each property and establishes the appropriate level of discipline by the entire team for each Rhythm. * Assists with onboarding and training to ensure the successful transition of property Managers to HEI Rhythms of Success, Culture, Tools, Brand, etc. * Drives Guest Satisfaction to exceed brand minimums while balancing optimal financial results. * Monitors property flow-through performance and Guest Satisfaction Results and drives applicable action plans. * Identifies and develops best practices and facilitates implementation throughout the Region. * Establish effective working relationships with Management, Corporate/Regional resources and all associates. * Travels frequently to assigned locations to fill in for temporary vacancies and to foster effective relations with staff and managers. * Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. * Performs any other assignments as directed by senior leadership. Qualifications and Skills Education and Experience * Bachelor's Degree in Business Administration, Accounting or Hotel Management preferred. * 3+ years of experience in a property leadership role, 5+ years of experience in hospitality management. Knowledge, Skills and Abilities * Extremely high ethical and quality standards. * Results in guest satisfaction in service, cleanliness and friendliness. * Has rotated through a variety of operations roles in a leadership capacity. * Excellent interpersonal skills required including motivation, accountability and communication. * Strong communication and presentation skills. This individual needs to be comfortable and effective at presenting to ownership groups and to senior management. * Strong organizational and time management skills; role is responsible for driving broad dimensions across wide geographic area. * Extremely strong analytical/intellectual skills and business acumen; need to identify properties quickly and proactively. * Robust sensitivity to internal and external customer needs. * Multiple brand guest satisfaction knowledge and experience. Working conditions Extensive travel is required. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
HEI Hotels and Resorts Norwalk, CT, USA Full-Time
Oct 13, 2018
Support the Front Office in providing superior guest service by fielding all guest issues and requests received by telephone with the goal of addressing and resolving any problems in an efficient and timely manner. *Promptly answer telephone calls, greet callers with a positive and clear voice. Listen to ascertain the correct extension. Reading and using a moderately complex computer console, direct calls to appropriate line. Requires sitting in a confined space for long periods of time to continuously perform essential functions. *Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested. Read and verbally recite exact messages for guests. *Receive wake up call information, input cautiously into the automated wake-up system and verbally confirm time to guest. *Page guests and patrons using the public address system in a courteous and clear manner. *Act as dispatcher for security, guest services and property operations associates. Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests such as plumbing problems, airport shuttle service, etc. *Briefly answer basic inquiries, time, extension numbers, outlet hours, etc. *Immediately answer the emergency line, listen to details to identify nature of problem and respond appropriately in accordance with established procedures. Initiate emergency response as necessary and legibly document pertinent details. *Remain calm and polite especially during emergency situations or heavy hotel activity. Resolve complications and complaints such as missed wake up calls or missed messages using previous experience and good judgment. *Comply with attendance rules and be available to work on a regular basis. *Perform any other job related duties as assigned. Experience, Skills and Knowledge *Must communicate well with guests. *Ability to effectively deal with associates and customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information. *Ability to access and accurately input information using a moderately complex computer system with or without reasonable accommodation. *Ability to sit and continuously perform essential job functions in confined spaces in close proximity to other associates with or without reasonable accommodation. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
HEI Hotels and Resorts Indianapolis, IN, USA Full-Time
Oct 13, 2018
Do you want to work for the leading luxury hotel in Minneapolis in an environment where our team members come first? Simply because we believe if our team is happy our guest experience will be brilliant! We are a fun and high achieving hotel with excellent benefits and career progression across brands. The Marquette Hotel, Curio Collection by Hilton, is currently hiring! Our newly renovated guest rooms feel posh and residential with spacious layouts, modern d├ęcor and custom furnishings. Relax watching the 46-inch HDTV and enjoy the views through floor-to-ceiling windows. Suites offer a living area, private bedroom and two HDTVs, and some have a kitchenette and dining table. Guests and locals love Jacques Restaurant & Bar -- order cocktails and small plates or have tasty meals delivered to your room. Jolliet House is a contemporary spot for breakfast and beyond, and our vibrant lobby lounge is perfect for after-work drinks. This position of utility cook consists of performing various tasks in the kitchen and employee cafeteria: preparing food and ingredients, operating and cleaning kitchen equipment such as food warmers, grinders and mixers, working on plate preparation, and maintaining cleanliness of the kitchen and cafeteria areas. Job Task * Assist cook to prepare for employee cafeteria food items * Assist in preparing appetizers, salads and desserts for employee cafeteria * Assist in the employee cafeteria to serve food during lunch or dinner hours * Disassembling. cleaning and reassembling cafeteria equipment * Inspect and clean food preparation areas * Comply with attendance rules and be available to work on a regular basis. * Perform any other job related duties as assigned. Experience, Skills and Knowledge * Hotel experience preferred. * Finger/hand dexterity in order to operate food machinery with or without reasonable accommodation. * Ability to grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 100 lbs. on a continuous schedule with or without reasonable accommodation. * Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
HEI Hotels and Resorts Minneapolis, MN, USA Full-Time