HEI Hotels and Resorts
  • Merritt 7 Corporate Park, 101 Merritt 7 #1, Norwalk, CT 06851, United States
  • www.heihotels.com

Industry Reputation.  Over the last decade HEI has become one of the largest Full-Service indepen­dent lodging operators in the US. During this time HEI has strengthened existing relationships and forged new ones, evidenced by HEI’s current operating relationships with LaSalle Hotel Properties, Chesapeake Lodging Trust, Pebblebrook Hotel Trust, Cornerstone Real Es­tate Advisors, Starwood Capital Group, and many others.


A recognized hospitality leader, HEI is the place to learn, the place to grow...the experience everyone desires in their career.

 

Dec 09, 2018
Assist the Sales Team in the administrative functions required for effective hotel sales and management. Job Description * Act as Liaison between Sales Manager(s) and clients in Sales Manager's absence. Take booking inquiry information via phone and prepare proper paperwork. * Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum and other documents. * Answer telephone and respond to caller inquiries speaking in a clear and pleasant manner. Exercise decision making skills to direct caller's request. Accurately record messages for staff and distribute the written messages to the staff members in a timely manner. * Distribute documents to appropriate persons and locations to ensure prompt processing of time sensitive information by hotel and supplier staff. Transport documents weighing up to 10 pounds to offices, mailrooms and other locations throughout the hotel building. Retrieve documents from and place documents into proper receptacles located up to 6 feet high, such as mailboxes, file cabinets, etc. * Handle individual reservations for VIP clients. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction. * Organize, file and retrieve documents in appropriate binders in order to maintain essential records used in the department operation. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job related duties as assigned. Experience, Skills and Knowledge * Hotel experience preferred. * High School Diploma, Bachelor's Degree preferred. * Basic administrative knowledge such as business letters, formats and telephone etiquette. * Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy. * Ability to access and accurately input information into a computer using Microsoft Office Suite. * Ability to follow written and verbal instructions. * Ability to stand and/or sit and continuously perform essential job functions for duration of shift with or without reasonable accommodation. * Ability to set-up and maintain filing systems. * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
HEI Hotels and Resorts Miami Beach, FL, USA Full-Time
Dec 08, 2018
Lead, supervise, and direct the operations and financial activities of the hotel. Safeguard the asset. Help create and implement the culture of HEI Hotels and Resorts on the property level for the associates and guests. Job Description * Create and maintain a customer-driven hotel with a customer-keeping vision that inspires the hotel associates to do their best. Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service. * Tour and visually inspect property on a daily basis. Monitor property condition, cleanliness, cost control, and quality of product and service throughout hotel. * Travel to attend corporate meetings, sales trips and serve on committees such as Research, Development and Standards committee. * Aid Human Resources with associate issues following HEI Hotel and Resorts' policies. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Develop and delegate improvement plans for operation and review performance of management team. * Participate in community affairs and maintain positive public image for the property and HEI Hotels and Resorts. * Meet with potential and current clients to promote hotel. * Active involvement in the Sales and Revenue Management function including but not limited to: following HEI Key Meeting SOPs (RevMax, Hot Prospects, Sales Strategy Meeting), involvement in Group site inspections and group closing process, review results from ESS/MPSI Measurement Tool. * Guide other members of the Executive Committee, Management and staff to make sound business decisions is a critical portion of the responsibilities. Create and execute the financial objectives of the hotel. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job related duties as assigned. Experience, Skills and Knowledge * Bachelor's degree preferred. * Minimum 5 years of management experience, preferably in both Rooms and Food and Beverage. * Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. * Ability to stand and move throughout hotel property and continuously perform essential job functions with or without reasonable accommodation. * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels & Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
HEI Hotels and Resorts Washington, DC, USA Full-Time
Dec 08, 2018
The Brown Palace Hotel and Spa, Autograph Collection, synonymous with extraordinary service since 1892, invites you to experience a new level of luxury Downtown Denver hotels. Home to a collection of 241 distinct guestrooms and suites, including our new Signature Inclusive rooms, this celebrated choice in Downtown Denver hotels spoils guests with contemporary amenities like twice daily maid service, plush terry robes, complimentary Wi-If in Lobby and pure artesian water from our own well. The hotel also boasts six unique restaurants and bars, a boutique spa and nearly 20,000 square feet of meeting space, making the Brown Palace as appropriate for an adventurous jetsetter as it is for a corporate-minded CEO. Are you looking to join a team at one the of the most Iconic Luxury Downtown Denver Hotels? We are currently seeking a dynamic, hands on, team player to join our Luxury Food and Beverage Team as the Director of Banquets. Job Summary Supervise the daily operations of the Banquet area to achieve customer satisfaction, quality service and compliance with local and corporate standard operating procedures. Job Description * Supervise and direct the Banquet associates including captains, servers, lead housemen, and housemen. * Interview, recommend hiring, schedule, train, develop, empower, coach and counsel, resolve problems, provide open communication, recommend and conduct performance and salary reviews, recommend discipline and termination, as appropriate. * Supervise the daily operations of the Banquet area (order and maintain supplies, review set-up and food and beverage preparation and service) to ensure compliance with LSOPs and SOPs, Banquet Event Orders, safety regulations and procedures and to ensure an optimal level of service, quality and hospitality. * Meet with the customers to review the Banquet Event Order and to review any changes, issues and/or problems to ensure delivery of a quality product. * Calculate and review the Banquet checks ensuring accuracy and present the check to the customer for signature to ensure payment. * Calculate and prepare the daily service charges and payroll ensuring accurate, prompt reporting to the Accounting Department. * Monitor and control the maintenance/sanitation of the Banquet areas and equipment to protect the assets and ensure quality service. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job related duties as assigned. Experience, Skills and Knowledge * 2+ years of post-high school education. * 3+ years of employment in a related position with this company or other organization(s). * Hotel experience preferred. * Requires a working knowledge of HEI banquet/catering food and beverage services, policies or operations. * Requires knowledge of computer equipment. * Requires compiling facts and figures in accordance with established procedures. * Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. * Leadership skills to motivate and develop staff and to ensure accomplishment of goals. * Able to set priorities, plan, organize, and delegate. * Ability to work effectively under time constraints and deadlines. * Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
HEI Hotels and Resorts Denver, CO, USA Full-Time
Dec 07, 2018
Serve guests in a hospitable manner to ensure positive guest experience. Job Description * Hospitably greet, prepare and serve drinks to guests according to HEI Hotels and Resorts beverage service standards. * Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages. * Prepare station for readiness prior to opening and closing of each shift. * Follow all cash handling and bank operating procedures as outlined by HEI Hotels and Resorts. * Perform all side work duties according to side work schedules. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job related duties as assigned. Experience, Skills and Knowledge * Hotel experience preferred. * Ability to establish and maintain effective working relationships with associates, customers and patrons. * Ability to use point of service computer. * Full knowledge of state liquor laws. * Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift with or without reasonable accommodation. * Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
HEI Hotels and Resorts St. Petersburg, FL, USA Full-Time
Dec 07, 2018
Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting new group sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental. Job Description * Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication. * Advanced level of producing room, banquet, and room rental revenue through directly soliciting business via aggressive prospecting, making presentations, developing contracts, negotiating and closing sales. * Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current and potential clients. * Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments' participation in servicing accounts. * Develop and conduct persuasive verbal sales presentations to prospective clients. * Prepare information for, meet with and entertain clients as deemed appropriate by potential business from that account. * Communicate both verbally and in writing to provide clear direction to all departments in the hotel to ensure high quality of service to customers. * Prepare correspondence to customers, internal booking reports and file maintenance. * Participate in daily business review meeting, pre-convention meetings, training and other sales-related meetings as required. * Attend trade shows, community events and industry meetings. * Advanced knowledge of market trends, competition and key customers of the hotel. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job related duties as assigned. Experience, Skills and Knowledge * High school or equivalent education required. Bachelor's degree preferred. * 3+ years of past sales experience preferred. * Must have experience at a similar size and quality hotel. * Requires good communication skills, both verbal and written. Must be able to speak, read, write, and understand English. Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi. Advanced knowledge of sales skills, revenue management, training, and motivation of peers. * Advanced knowledge of hotel and competitive market. * Ability to execute appropriate action plans. * Desire to participate as part of a team. * Must be willing to "pitch-in" and help co-workers with their job duties and be a team player. * Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. * Leadership skills to motivate and develop staff and to ensure accomplishment of goals. * Able to set priorities, plan, organize, and delegate. * Written communication skills to be concise, well organized, complete, and clear. * Ability to work effectively under time constraints and deadlines. * Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels & Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
HEI Hotels and Resorts Parsippany, Parsippany-Troy Hills, NJ 07054, USA Full-Time
Dec 07, 2018
Assist guests with arrival and departure from hotel, while providing positive guests experiences. *Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. *Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. *Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer. *Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. *Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. *Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. *Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. *Comply with attendance rules and be available to work on a regular basis. *Perform any other job related duties as assigned. Experience, Skills and Knowledge *High school diploma or equivalent required, and college degree preferred. *Hotel experience preferred. *Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. *Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. *Ability to stand and move throughout front office and continuously perform essential job functions. *Ability to access and accurately input information using a moderately complex computer system. *Ability to observe and detect signs of emergency situations. *Ability to establish and maintain effective working relationships with associates, customers and patrons. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
HEI Hotels and Resorts Dallas, TX, USA Full-Time
Dec 07, 2018
Serve guests in a hospitable manner to ensure positive guest experience. Job Description * Hospitably greet, prepare and serve drinks to guests according to HEI Hotels and Resorts beverage service standards. * Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages. * Prepare station for readiness prior to opening and closing of each shift. * Follow all cash handling and bank operating procedures as outlined by HEI Hotels and Resorts. * Perform all side work duties according to side work schedules. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job related duties as assigned. Experience, Skills and Knowledge * Hotel experience preferred. * Ability to establish and maintain effective working relationships with associates, customers and patrons. * Ability to use point of service computer. * Full knowledge of state liquor laws. * Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift with or without reasonable accommodation. * Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
HEI Hotels and Resorts Braselton, GA, USA Part-Time
Dec 07, 2018
Responsible for total room, banquet, catering, and room rental revenue, yield strategies, implementation and accountable to a market performance and meeting budget, forecast, and optimal business mix targets. Strategies to include market mix, pricing, status, and direct sales. The development and solicitation of business from all markets to ensure the necessary advance bookings needed for a successful and profitable operation for the hotel. Job Description * Direct the solicitation efforts of the sales staff through effective oral and written communication while overseeing rate, date and space commitments for group room sales within the hotel. * Recruit, Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. * Ensure training programs are conducted regularly and HEI standards of performance are met. Give guidance and counsel staff toward improvement. * Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department to include, but not limited to the annual and monthly forecast, lead management system, group booking pace report, star reports and sales meeting minutes. * Coordinate ongoing research of the travel industry to detect market trends and related information for development of new marketing strategies. Make reasonable recommendations to improve potential from various markets. * Develop and conduct persuasive verbal sales presentations to prospective clients. * Initiate preparation of computerized annual business plan and execute plans as outlined, critically examining and adjusting as deemed necessary by current market conditions. * Organize and/or attend scheduled sales department, executive committee, and related meetings. * Knowledge of travel industry, current market trends and economic factors. * Ability to access, understand and accurately input information using a moderately complex computer system. * Direct and manage all group, transient, and catering/banquet sales activities to maximize revenue for the hotel. * Prepare, implement and compile data for the strategic sales plan, monthly reports, annual goals, sales budget, forecasts and other reports as directed/required. * Develop rates, group sales and catering deployment strategies through review of competitive data, demand analysis and mix management. * Professionally represent the hotel in community and industry organizations and events. * Oversee departmental matters as they relate to federal, state, and local employment and civil rights laws. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job related duties as assigned. Experience, Skills and knowledge * Bachelor's degree preferred. * 5+ years of sales leadership in similar sized operation preferred. * Proficiency in Microsoft Word, Excel, and Delphi. * Knowledge of computer accounting programs, math skills, as well as budgetary analysis capabilities required. * Extensive knowledge of sales skills, revenue management, recruitment, supervision, training, and motivation of managers. * Ability to effectively listen, communicate and perform diplomacy with internal and external customers and staff in all situations. * Ability to stand and move throughout the hotel property and continuously perform essential job functions with or without reasonable accommodation. * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels & Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
HEI Hotels and Resorts New Orleans, LA, USA Full-Time
Dec 06, 2018
Plan and manage the kitchen staff in the procurement, production, preparation and presentation of all food for the hotel in a safe, sanitary work environment which conforms to all standards and regulations and achieves profitable, competitive, quality products. Job Description * Manage the daily production, preparation and presentation of all food for the hotel's restaurant(s) and room service to ensure a quality, consistent product is produced which conforms to all HEI Franchise standards. * Manage Human Resources in the production and preparation areas of the kitchen in order to attract, retain and motivate the associates while providing a safe work environment; interview, hire, schedule, train, develop, empower, coach and counsel, recommend and conduct performance and salary reviews, provide open communication vehicles, recommend discipline and termination, as appropriate. * Schedule and manage the maintenance/sanitation of the kitchen, equipment and related areas to ensure a healthy, safe work environment which meets/exceeds federal, state, corporate and franchise standards and regulations. * Monitor, analyze and control all labor and food costs; prepare the appropriate reports, charts and schedules to ensure budgets are met/exceeded while quality is maintained/improved. * Promote the Accident Prevention Program to minimize liabilities and related expenses. * Assist the Executive Chef in the creation, costing and implementation of seasonal and special menus. * Should assume the responsibilities of the Executive Chef in his/her absence. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job related duties as assigned. Experience, Skills and Knowledge * Two+ years of post high school education, culinary education is desirable. * Five+ years of employment in a related position. * Hotel experience preferred. * Requires advanced knowledge of the principles and practices within the food profession. This includes experiential knowledge required for management of people and/or complex problems and food and beverage management. * Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. * Leadership skills to motivate and develop staff and to ensure accomplishment of goals. * Ability to work effectively under time constraints and deadlines. * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
HEI Hotels and Resorts Los Angeles, CA, USA Full-Time
Dec 06, 2018
Directs and ensures the efficient administration and management of the Human Resources function to include recruiting, training, wage/benefit administration, compliance with statutory requirements and the execution of associates relations activities, in order to provide each department with the personnel, guidance, and support necessary to achieve their guest service and business objectives. Job Description * Assists in the development, implementation and administration of all Human Resource functions, including recruitment, training and development, benefit administration and associate relations activities, relating to all hotel personnel. * Direct and instruct the management staff in effective recruiting and interviewing techniques using methods such as verbal presentations and written directions to ensure the hiring and retention of qualified and efficient associates. Conduct interviews for all management positions and make hiring recommendations. * Ensure that associates are developed and utilized to their maximum potential by controlling the implementation, administration and monitoring of all training programs. * Monitor the associate performance appraisal programs. Read and analyze evaluations and goals to ensure appraisal comments are appropriate and goals are measurable and achievable. Direct and administer associate relations programs and activities such as associate recognition and service award ceremonies, social functions and general hotel meetings to maintain a positive associate relations climate. * Develop, implement and administer policies and programs related to the management of all hotel personnel to ensure the maintenance of a positive and productive employment environment. * Ensure compliance with all State and Federal laws and regulations which pertain to Human Resources by reviewing current management practices, implementing new procedures and communicating verbally and in writing any new requirements. Oversee compliance with Affirmative Action Plan. * Provide assistance, guidance and counseling to the General Manager, management staff in order to maximize the quality and professionalism of the hotel staff by listening and interpreting concerns and objectives and seeking solutions. * Control the administration of wages and benefits to ensure the accurate and equitable application of same, analyzing and applying information retrieved from moderately complex reports, manuals and/or computer systems. * Manage all labor relations activities by administering union contracts and ensuring compliance. Respond to all grievances in writing, negotiate settlements and act as the hotel representative at all arbitrations. At applicable properties. * Oversee pre-selection activities, including drug testing; reference checks, etc., to ensure compliance with all Company policies and procedures. Ensure all new hires and existing associates possess proper employment eligibility verifications. * Communicate both verbally and in writing to provide clear direction to staff. * Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Experience, Skills and Knowledge * Bachelor's Degree preferred. * 3+ Years of Human Resources experience preferably n Hospitality or similar industry. * Ability to deal effectively with all applicants and associates, some of whom will require high levels of patience, tact and diplomacy to diffuse anger and collect accurate information and resolve conflicts. * Thorough knowledge of Human Resources practices and procedures as well as considerable knowledge of State and Federal laws and regulations pertaining to Human Resources matters. * Ability to perform moderately complex calculations for salary and benefit administration and to forecast departmental expenses using a calculator and/or moderately complex computer system. * Ability to stand, walk and/or sit and continuously perform essential job functions for a minimum of an eight hour shift with or without reasonable accommodation. * Ability to observe associates in the work place, analyze operations and detect situations of concern with regard to areas such as associate performance, grooming, training, policy adherence and morale. * Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
HEI Hotels and Resorts Miami Beach, FL, USA Full-Time
Dec 06, 2018
Work with Room Service Team in the serving of guests to ensure positive guest experience. Job Description * Set up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards. * Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines. * Set up and deliver all VIP amenities. * Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedure. * Complete all shift side work as outlined in the hotel's operating policies and procedures. * Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales. Report all communication to immediate shift supervisor. * Perform all cash handling responsibilities in accordance with company policies and procedures. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job related duties as assigned. Experience, Skills and Knowledge * Hotel experience preferred. * Ability to communicate well with guests. * Ability to grasp, bend, lift and/or carry, or otherwise, move or push goods on a cart weighing a maximum of 100 lbs., at a continuous schedule with or without reasonable accommodation. * Ability to transport large trays weighing up to 30lbs. with or without reasonable accommodation. * Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
HEI Hotels and Resorts Dallas, TX, USA Full-Time
Dec 06, 2018
Work with Room Service Team in the serving of guests to ensure positive guest experience. Job Description * Set up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards. * Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines. * Set up and deliver all VIP amenities. * Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedure. * Complete all shift side work as outlined in the hotel's operating policies and procedures. * Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales. Report all communication to immediate shift supervisor. * Perform all cash handling responsibilities in accordance with company policies and procedures. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job related duties as assigned. Experience, Skills and Knowledge * Hotel experience preferred. * Ability to communicate well with guests. * Ability to grasp, bend, lift and/or carry, or otherwise, move or push goods on a cart weighing a maximum of 100 lbs., at a continuous schedule with or without reasonable accommodation. * Ability to transport large trays weighing up to 30lbs. with or without reasonable accommodation. * Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
HEI Hotels and Resorts Dallas, TX, USA Full-Time
Dec 06, 2018
Provide guests with treatments as advertised by the spa and excellent guest service to support the property as well as the brand positioning. *Perform scheduled massages in accordance with policies and procedures and brand standards *Stock and ensure cleanliness of massage rooms and equipment *Provide high level of guest service at all times to all guest of the spa *Comply with attendance rules and be available to work on a regular basis. *Adhere to all company policies and procedures *Perform any other job related duties as assigned. Experience, Skills and Knowledge *Ability to stand, bend and perform duties required for specific modalitties *Ability to stand and move throughout spa and continuously perform essential job functions. *Must have the ability to communicate in English. *Should have knowledge of anatomy and physiology *Must possess at least 500 hours of hands on massage experience *Must provide reputable school certification Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
HEI Hotels and Resorts Duck Key, FL 33050, USA Full-Time
Dec 06, 2018
Responsible for total room, banquet, catering, and room rental revenue, yield strategies, implementation and accountable to a market performance and meeting budget, forecast, and optimal business mix targets. Strategies to include market mix, pricing, status, and direct sales. The development and solicitation of business from all markets to ensure the necessary advance bookings needed for a successful and profitable operation for the hotel. Job Description * Direct the solicitation efforts of the sales staff through effective oral and written communication while overseeing rate, date and space commitments for group room sales within the hotel. * Recruit, Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. * Ensure training programs are conducted regularly and HEI standards of performance are met. Give guidance and counsel staff toward improvement. * Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department to include, but not limited to the annual and monthly forecast, lead management system, group booking pace report, star reports and sales meeting minutes. * Coordinate ongoing research of the travel industry to detect market trends and related information for development of new marketing strategies. Make reasonable recommendations to improve potential from various markets. * Develop and conduct persuasive verbal sales presentations to prospective clients. * Initiate preparation of computerized annual business plan and execute plans as outlined, critically examining and adjusting as deemed necessary by current market conditions. * Organize and/or attend scheduled sales department, executive committee, and related meetings. * Knowledge of travel industry, current market trends and economic factors. * Ability to access, understand and accurately input information using a moderately complex computer system. * Direct and manage all group, transient, and catering/banquet sales activities to maximize revenue for the hotel. * Prepare, implement and compile data for the strategic sales plan, monthly reports, annual goals, sales budget, forecasts and other reports as directed/required. * Develop rates, group sales and catering deployment strategies through review of competitive data, demand analysis and mix management. * Professionally represent the hotel in community and industry organizations and events. * Oversee departmental matters as they relate to federal, state, and local employment and civil rights laws. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job related duties as assigned. Experience, Skills and knowledge * Bachelor's degree preferred. * 5+ years of sales leadership in similar sized operation preferred. * Proficiency in Microsoft Word, Excel, and Delphi. * Knowledge of computer accounting programs, math skills, as well as budgetary analysis capabilities required. * Extensive knowledge of sales skills, revenue management, recruitment, supervision, training, and motivation of managers. * Ability to effectively listen, communicate and perform diplomacy with internal and external customers and staff in all situations. * Ability to stand and move throughout the hotel property and continuously perform essential job functions with or without reasonable accommodation. * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels & Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
HEI Hotels and Resorts St. Louis, MO, USA Full-Time
Dec 06, 2018
Plan and manage the kitchen staff in the procurement, production, preparation and presentation of all food for the hotel in a safe, sanitary work environment which conforms to all standards and regulations and achieves profitable, competitive, quality products. Job Description * Direct the day to day operations of all areas of the kitchen including outlets, banquets, stewarding, and purchasing. * Manage Human Resources in the kitchen in order to attract, retain and motivate the associates while providing a safe environment. Interview, hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles and discipline and terminate as appropriate. * Plan and manage the procurement, production, preparation and presentation of all food in the hotel in a safe, sanitary, cost effective manner. * Monitor and control the maintenance/sanitation of kitchen, equipment and related areas to ensure a healthy, safe work environment which meets/exceeds federal, state, corporate and franchise standards and regulations. * Develop, implement and manage the department's budget; continually analyze, forecast, monitor and control the labor and food costs through various methods to meet/exceed management/budget objectives. * Develop and implement menus and back-up (use records, production lists, pars, training, etc...) within corporate guidelines to continually improve revenues and profit margins while maintaining quality. * Execute and promote the Accident Prevention Program to minimize liabilities and related expenses. * Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Experience, Skills and Knowledge * Two+ years of post high school education, culinary education is desirable. * Five+ years of employment in a related position. * Hotel experience preferred. * Requires advanced knowledge of the principles and practices within the food profession. This includes experiential knowledge required for management of people and/or complex problems and food and beverage management. * Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. * Leadership skills to motivate and develop staff and to ensure accomplishment of goals. * Ability to work effectively under time constraints and deadlines. * Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels & Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
HEI Hotels and Resorts Los Angeles, CA, USA Full-Time
Dec 06, 2018
The Assistant Regional Director of Finance is responsible for supporting the Regional Director of Finance with overseeing, directing and administering all financial operations of the region properties in the continuing effort to deliver outstanding guest service and financial profitability. Accountable for leading the financial compliance efforts for the region to insure that a strong, effective, and efficient control environment and culture thrives in the region. Principal Job Duties & Functions: As Assistant Regional Director of Finance, responsibilities include but are not limited to: * Responsible for hotels' balance sheets, audits, P&L reviews, compliance with SOP's, budgeting and project management. Ensure all balance sheet accounts, including bank reconciliation's are reconciled on a timely basis. * Monitor hotel revenues and expenses and ensure the accurate recording in accordance with HEI's established guidelines. Investigate and critique variances to budget or to prior year and offer practical improvement strategies to management. * Establish and continually audit all internal financial controls to ensure compliance and the design and implementation are effective and efficient. * Provide support and direction for owner relations, establish and maintain relations with key owners. Responsibility for cash management, forecasting and sources and uses of funds for ownership groups. * Provide decision support for key strategic directions and tactical opportunities for process improvement and effective integration of revenue enhancement, cost containment and overall asset value creation. * Provide regional leadership with reporting and analysis functionality which provides support and direction toward use of resources and providing profitability. Execute the business planning function, and embed continual improvement to reduce cycle times and improve outcomes. Responsible for the analysis, development, implementation and monitoring of action plans to improve performance. * Analyze financial data and operations in order to assist and advise management in maintaining the hotels' financial objectives. * Embrace a continuous growth environment by actively hiring professional staff and assisting in recruiting, reviewing, recommending and maintaining an inventory of qualified and promotable Associates * Continually focus on training and development programs for finance associates to cultivate the "brightest" and "best-in-class" talent within the industry. * Direct and/or prepare all financial reports in accordance with HEI's requirements meeting various due dates and deadlines. * Conduct and/or attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency. * Ensure and monitor that the hotel is in compliance with all report deadlines and due dates and react accordingly. * Perform any other job related duties as assigned. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels & Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. Requirements: Experience * Bachelor's degree in Finance or related field and a minimum 10 years of relevant experience. MBA is desirable. * Previous experience in the hospitality industry a plus. Skills and Knowledge * A high level of Finance, Accounting, Strategy and Analysis knowledge and skills. * A deep understanding of the hospitality industry, including all facets of development, opening, operating, conversion and transition, owner relations and revenue management Ability to create complex models utilizing Microsoft Excel * A strong ability to successfully direct multiple and complex project work streams to successful completion. * An effective leader of change with an ability to communicate, instruct and engage internal talent in order to achieve ongoing and effective change. * Ability to effectively communicate complex concepts to diverse audiences at all levels of financial expertise. * Flexibility -- ability to adapt to changing business needs. * Ability to multi-task -- manage multiple projects. Physical Requirements/Working Conditions Travel - Travel Requirement within the US is approximately 75-85% Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
HEI Hotels and Resorts Norwalk, CT, USA Full-Time
Dec 06, 2018
Provide superior customer service while maintaining a clean and attractive outlet for guests. Job Description * Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests. * Prepare customers orders as requested accurately and efficiently. * Ring guest check correctly. Close the check to the proper method of payment, (i.e., cash, credit card or house charge). * Ensures guest satisfaction; in the event of dissatisfaction, tactfully negotiates resolution. * Maintain the highest level of standards for all product preparation. * Clean or sanitize work areas, utensils, equipment, service stations or seating areas. * Comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management. * Balance house bank at the end of the shift. Retrieves and returns bank from vault to workstation and return, to ensure accountability. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job related duties as assigned. Experience, Skills and Knowledge * Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges and understand portion sizes as relating to pricing. * Ability to operate a keyboard and Point of Sale procedures. * Ability to effectively deal with and resolve conflict situations, such as inaccurate check total. * Ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation. * Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
HEI Hotels and Resorts Minneapolis, MN, USA Full-Time
Dec 06, 2018
Serve guests in hospitable manner to ensure positive guest experience. Job Description * Maintains proper and adequate set-up of the bar on a daily basis. This includes requisitioning and stocking of all beer, wine, spirits, paper products, straws and stirrers, condiments and produce based on projections from the daily functions sheet * Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices and other perishables daily to insure product quality. * Greets guests in a courteous and friendly manner, promotes and documents orders for drinks. Mixes, garnishes and presents drinks using standard ingredient recipes and practicing prudent portion control. * Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages. * Inputs orders into a register at the point of sale and creates a check for each guest, including those served by other beverage servers, to maintain accountability of all beverages served. * Receives cash from guests, makes any change needed, verifies validity of charges, records charges, and insures vouchers are properly executed, in order to balance all moneys. * Locks and stores all beverage, food and other equipment items, deposits cash drops and secures bank. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job related duties as assigned. Experience, Skills and Knowledge * Hotel experience preferred. * Must communicate well with guests. * Must have basic knowledge of food and beverage preparation and service of various alcoholic beverages. * Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes. * Sufficient manual dexterity in hands in order to use a knife to make garnish, pick up glassware and bottles, scoop ice, mix drinks, and reach overhead to retrieve stock with or without reasonable accommodation. * Ability to remember, recite and promote the variety of menu items with or without reasonable accommodation. * Ability to operate a keyboard and point of sale procedures to pre-check an order and close out a check with or without reasonable accommodation. * Ability to stand and work in confined spaces for long periods of time with or without reasonable accommodation. * Ability to establish and maintain effective working relationships with associates, customers and patrons. * Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
HEI Hotels and Resorts Dallas, TX, USA Full-Time
Dec 06, 2018
The Brown Palace Hotel and Spa, Autograph Collection, synonymous with extraordinary service since 1892, invites you to experience a new level of luxury Downtown Denver hotels. Home to a collection of 241 distinct guestrooms and suites, including our new Signature Inclusive rooms, this celebrated choice in Downtown Denver hotels spoils guests with contemporary amenities like twice daily maid service, plush terry robes, complimentary Wi-If in Lobby and pure artesian water from our own well. The hotel also boasts six unique restaurants and bars, a boutique spa and nearly 20,000 square feet of meeting space, making the Brown Palace as appropriate for an adventurous jetsetter as it is for a corporate-minded CEO. Are you looking to join a team at one the of the most Iconic Luxury Downtown Denver Hotels? We are currently seeking a dynamic, hands on, team player to join our Luxury Food and Beverage Team as the Director of Food and Beverage at the Brown Palace to directly run the 7 food and beverage outlets. Job Summary Plan and manage the Human Resources and Operations of the Food and Beverage divisions to achieve customer (guest, associates, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals Job Description * Direct day to day operations for all restaurant outlets, room service, culinary, stewarding, beverage, banquet, and purchasing operations. * Respond to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects. * Market the Food and Beverage outlets; develop and manage the implementation of menus, package deals, promotions, displays, decorations and presentations within corporate guidelines to capture more in house guests and a larger share of the local market to meet/exceed sales and financial goals and objectives. * Develop, implement and manage the department's business/marketing plan and budget; continually analyze, forecast, monitor and control the labor and food costs through various methods to meet/exceed management/budget objectives. * Manage the maintenance/sanitation of the Food and Beverage areas and equipment in the hotel to protect the assets, comply with regulations and ensure quality service. * Implement and manage all company programs to ensure compliance with the SOPs and LSOPs; to include safety and sanitary regulations, all federal, state, franchise, and local regulations to ensure optimal levels of quality service and hospitality are provided to the guest. * Execute and promote the Accident Prevention Program to minimize liabilities and related expenses. * Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job related duties as assigned. Experience, Skills and Knowledge * Bachelor's Degree preferred. * 3+ years of employment in a related position with this company or other organization(s). * Hotel experience preferred. * Requires advanced knowledge of the principles and practices within the food profession. This includes experiential knowledge required for management of people and/or complex problems and food and beverage management. * Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
HEI Hotels and Resorts Denver, CO, USA Full-Time
Dec 05, 2018
The Brown Palace Hotel and Spa, Autograph Collection, synonymous with extraordinary service since 1892, invites you to experience a new level of luxury Downtown Denver hotels. Home to a collection of 241 distinct guestrooms and suites, including our new Signature Inclusive rooms, this celebrated choice in Downtown Denver hotels spoils guests with contemporary amenities like twice daily maid service, plush terry robes, complimentary Wi-If in Lobby and pure artesian water from our own well. The hotel also boasts six unique restaurants and bars, a boutique spa and nearly 20,000 square feet of meeting space, making the Brown Palace as appropriate for an adventurous jetsetter as it is for a corporate-minded CEO. Are you looking to join a team at one the of the most Iconic Luxury Downtown Denver Hotels? We are currently seeking a dynamic, hands on, team player to join our Food and Beverage Team as an Outlet Manager. Job Summary Coordinate with 2 other Outlet Managers to plan and manage the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals. *Direct the day to day operations of the restaurant and room service for breakfast, lunch and dinner periods. Direct the day to day operations of the bar operations. *Manage the Human Resources in the various outlets in order to attract, retain and motivate the associates; interview, hire, schedule, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communications and recommend discipline and termination, as appropriate. *Implement company programs and manage the operations of the Restaurant, Room Service and any other food and beverage outlet as required to ensure compliance with LSOPs and SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s). *Forecast, implement, monitor, control and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc...) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service. *Respond to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects. *Create, recommend and implement promotions, displays, buffet presentations and ideas to capture more in house guests and a larger share of the local market. *Monitor and control the maintenance and sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service. *Comply with attendance rules and be available to work on a regular basis. *Perform any other job related duties as assigned. Experience, Skills and Knowledge *Minimum two years of post high school education. *Two+ years of full employment in a related position. *Hotel experience preferred. *Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work. May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines. Supervision, management and communication skills are required. *Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations. Ability to make decisions which are generally guided by established policy and procedures. *Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. *Leadership skills to motivate and develop staff and to ensure accomplishment of goals. *Able to set priorities, plan, organize, and delegate. *Written communication skills to be concise, well organized, complete, and clear. *Ability to work effectively under time constraints and deadlines. *Ability to move throughout all food and beverage areas and continuously perform essential job functions. *Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
HEI Hotels and Resorts Denver, CO, USA Full-Time