HEI Hotels and Resorts

Industry Reputation.  Over the last decade HEI has become one of the largest Full-Service indepen­dent lodging operators in the US. During this time HEI has strengthened existing relationships and forged new ones, evidenced by HEI’s current operating relationships with LaSalle Hotel Properties, Chesapeake Lodging Trust, Pebblebrook Hotel Trust, Cornerstone Real Es­tate Advisors, Starwood Capital Group, and many others.


A recognized hospitality leader, HEI is the place to learn, the place to grow...the experience everyone desires in their career.

 

Jun 23, 2019
Location: US-VT-Manchester Village# of Openings: 1Category: Gift ShopPosition Type: Regular Part-TimeFLSA Status: Non-ExemptAbout UsAre you inspired by luxury and tradition? We are. And we're surrounded by it every day. Connect with our history while simultaneously building the future of quintessential resort travel at The Equinox Resort & Spa. We are a team that often celebrates 20+ years of continual employment for our associates. People don't just come to work here, they stay ... and grow.Our luxury property has a long tradition of providing unique experiences and genuine hospitality to prominent historical figures as well as individuals, families, couples and groups for over 200 years. Our employment opportunities run the gamut from part time and on call positions to long-term roles offering unlimited growth and advancement. Living and working in beautiful southern Vermont is a dream for many that can be achieved at The Equinox Resort & Spa.We seek staff with a passion for travel, local food and drink and a spa-inspired lifestyle with a demonstrated team-oriented approach to work and life. We offer competitive wages, on-the-job training, benefits and perks and privileges including a FREE shift meal in our caf, flexible scheduling, competitively-priced insurance coverages, paid time off, FREE uniform, FREE parking and so much more.Join the first luxury resort in HEI Hotels & Resorts' portfolio - The Equinox - A Luxury Collection Golf Resort & Spa. Apply today!OverviewMaintain a clean and attractive shop for guests, while offering superior customer service.ResponsibilitiesPromote sales by using suggestive selling techniques. Ensure that the shop is kept clean, and that displays are attractively merchandised to promote sales. Ensure all assigned inventory counts are accurate. Protect assets against losses and shoplifting. Handle all cash transactions accurately. Follow proper procedures for credit card and room charge transactions and obtain proper identification and department information for all associate discounts. Adhere to the hotel cash handling policies. Practice proper register operation procedures. Assist in the training of new staff to ensure standard operating procedures are communicated and adhered to. Maintain constant communication line with gift shop manager/supervisor in order to keep abreast of all shop related problems, customer requests and fast moving items to maximize sales and guest satisfaction. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. QualificationsMathematic proficiency required to handle cash. Requires knowledge of computer equipment or other technical devices and the ability to operate cash register.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI111277833
HEI Hotels and Resorts Manchester, VT 05255, USA
Jun 23, 2019
Location: US-VT-Manchester Village# of Openings: 1Category: SpaPosition Type: Regular Part-TimeFLSA Status: Non-ExemptAbout UsAre you inspired by luxury and tradition? We are. And we're surrounded by it every day. Connect with our history while simultaneously building the future of quintessential resort travel at The Equinox Resort & Spa. We are a team that often celebrates 20+ years of continual employment for our associates. People don't just come to work here, they stay ... and grow.Our luxury property has a long tradition of providing unique experiences and genuine hospitality to prominent historical figures as well as individuals, families, couples and groups for over 200 years. Our employment opportunities run the gamut from part time and on call positions to long-term roles offering unlimited growth and advancement. Living and working in beautiful southern Vermont is a dream for many that can be achieved at The Equinox Resort & Spa.We seek staff with a passion for travel, local food and drink and a spa-inspired lifestyle with a demonstrated team-oriented approach to work and life. We offer competitive wages, on-the-job training, benefits and perks and privileges including a FREE shift meal in our caf, flexible scheduling, competitively-priced insurance coverages, paid time off, FREE uniform, FREE parking and so much more.Join the first luxury resort in HEI Hotels & Resorts' portfolio - The Equinox - A Luxury Collection Golf Resort & Spa. Apply today!OverviewGreet and check in guests, provide prompt and courteous service, and close out guest accounts upon completion of services to meet brand standards of quality.ResponsibilitiesGreet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information.Complete the check in process by inputting and retrieving information from a computer system, including type and length of treatment. Promote brand marketing programs. Make appropriate selection of treatments based on guest needs.Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Post charges to guest rooms and house accounts using the computer.Promptly answer the telephone using positive and clear communication. Retrieve messages and communicate the content to the guest. Retrieve mail from mailbox.Close guest accounts at time of check out and ensure satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems. emain calm and alert especially during emergency situations and heavy activity. Plan and implement detailed steps by using experienced judgment and discretion.Comply with attendance rules and be available to work on a regular basis.Perform any other job related duties as assigned. QualificationsConsiderable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.Ability to stand and move throughout spa and continuously perform essential job functions with or without reasonable accommodation.Ability to access and accurately input information using a moderately complex computer system.Ability to observe and detect signs of emergency situations.Ability to establish and maintain effective working relationships with associates, customers and patrons.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI111277836
HEI Hotels and Resorts Manchester, VT 05255, USA
Jun 23, 2019
Location: US-TX-Dallas# of Openings: 1Category: Food and BeveragePosition Type: Regular Full-TimeFLSA Status: Non-ExemptAbout UsOur uptown Dallas hotel blends sophisticated, modern luxury with a rich history embedded in the European heritage of Le Meridien and the 1920's origin of the Stoneleigh Hotel. Situated in the heart of a bustling city, our boutique-style urban hotel features art deco decor, Perle on Maple restaurant and adjoining bar. This historic uptown hotel provides a great work environment where we embrace family, growth and excitement. There is something new to learn and see every day. Come join our team! OverviewServe guests in hospitable manner to ensure positive guest experience.ResponsibilitiesMaintains proper and adequate set-up of the bar on a daily basis. This includes requisitioning and stocking of all beer, wine, spirits, paper products, straws and stirrers, condiments and produce based on projections from the daily functions sheet Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices and other perishables daily to insure product quality. Greets guests in a courteous and friendly manner, promotes and documents orders for drinks. Mixes, garnishes and presents drinks using standard ingredient recipes and practicing prudent portion control. Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages. Inputs orders into a register at the point of sale and creates a check for each guest, including those served by other beverage servers, to maintain accountability of all beverages served. Receives cash from guests, makes any change needed, verifies validity of charges, records charges, and insures vouchers are properly executed, in order to balance all moneys. Locks and stores all beverage, food and other equipment items, deposits cash drops and secures bank. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. QualificationsHotel experience preferred.Must communicate well with guests. Must have basic knowledge of food and beverage preparation and service of various alcoholic beverages. Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes. Sufficient manual dexterity in hands in order to use a knife to make garnish, pick up glassware and bottles, scoop ice, mix drinks, and reach overhead to retrieve stock with or without reasonable accommodation.Ability to remember, recite and promote the variety of menu items with or without reasonable accommodation.Ability to operate a keyboard and point of sale procedures to pre-check an order and close out a check with or without reasonable accommodation.Ability to stand and work in confined spaces for long periods of time with or without reasonable accommodation.Ability to establish and maintain effective working relationships with associates, customers and patrons.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI111277839
HEI Hotels and Resorts Dallas, TX, USA
Jun 23, 2019
Location: US-CO-Westminster# of Openings: 1Category: Sales/MarketingPosition Type: Regular Full-TimeFLSA Status: ExemptAbout UsRecently renovated and ideally positioned 15 minutes from both Denver and Boulder, The Westin Westminster provides convenient access to the 16th Street Mall and Pearl Street Mall, as well as abundant outdoor recreation afforded by the Rocky Mountains.Our Vision is to be the premier employer in the hospitality sector between Denver and Boulder. We recently received the AAA 4 Diamond rating, and we offer free meals to our associates as well as monthly employee appreciation celebrations, incentives for excellent customer service, and discounted hotel stays. Apply today and join an outstanding hotel focused on providing the highest quality of hospitality to our guests!OverviewThe Executive Meeting Manager brings to bear their organizational and detailing skills to identify and implement profitable execution of all groups. Active and positive contribution towards a high performance culture within the Convention Services Department through customer advocacy, sustained revenue achievement, communication and team participation.ResponsibilitiesUnderstand the importance of raising the meeting planner evaluation scores and implement effective methods to ensure exceeding meeting planner satisfaction. Optimize room rental charges. Consistently participate in the re-booking of repeat business by having a track record of long term client relationships. Actively participate in industry related organizations (NACE, MPI). Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills. Comfortable with hotel site inspections and client presentations. Excellent creative skills to provide innovative set-ups, menus, and functions for groups. Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus. Work closely with banquet department on operations and event execution. Ability to quickly evaluate alternatives and decide on a plan of action. Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders generated by the Convention Services Department. Experience providing Audio/Visual equipment and operating Audio/Visual as a profit center. Excellent knowledge of computers, specifically Delphi, Word and Excel. Monitor group room blocks and pick up, generate detailed resumes for the operating departments. Ability to work with outside vendors to ensure client satisfaction for all events/groups.Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. QualificationsHigh School Diploma required. Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi. Ability to execute appropriate action plans. Knowledge of hotel operations a plus.Ability to work effectively under time constraints and deadlines.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI111277843
HEI Hotels and Resorts Westminster, CO, USA
Jun 23, 2019
Location: US-CO-Westminster# of Openings: 4Category: HousekeepingPosition Type: Regular Full-TimeFLSA Status: Non-ExemptAbout UsRecently renovated and ideally positioned 15 minutes from both Denver and Boulder, The Westin Westminster provides convenient access to the 16th Street Mall and Pearl Street Mall, as well as abundant outdoor recreation afforded by the Rocky Mountains.Our Vision is to be the premier employer in the hospitality sector between Denver and Boulder. We recently received the AAA 4 Diamond rating, and we offer free meals to our associates as well as monthly employee appreciation celebrations, incentives for excellent customer service, and discounted hotel stays. Apply today and join an outstanding hotel focused on providing the highest quality of hospitality to our guests!OverviewMaintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors. ResponsibilitiesClean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping. Adhere to cleaning procedures and instructions for use of cleaning agents. Strip beds and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of 50 lbs. Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly. Push and pull vacuum throughout entire room and empty trash. Replenish amenities, linens, and supplies in guest room. Sign for room keys, retrieve, push to assigned rooms and restock heavy cart. Visually inspect room for cleanliness and appearance and signify completion for room. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. QualificationsAbility to scrub and scour surfaces, extending arms over head to perform cleaning tasks, and work in confined spaces.Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Knowledge of chemical cleaning agents and operation of various cleaning equipment with or without reasonable accommodation. Ability to push and/or pull equipment weighing up to 100 lbs. with or without reasonable accommodation.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI111277846
HEI Hotels and Resorts Westminster, CO, USA
Jun 23, 2019
Location: US-MA-Cambridge# of Openings: 1Category: Sales/MarketingPosition Type: Regular Full-TimeFLSA Status: Non-ExemptAbout UsAnchoring the renowned University Park at MIT, Le Mridien Cambridge-MIT stands amidst an area legendary for its infrastructure of invention. The Boston/Cambridge area is a cultural capital of the US including world-renowned music ensembles like The Boston Symphony Orchestra, the Handel and Haydn Society, in addition to hundreds of museums, such as the Museum of Fine Arts, the Museum of Science and the Children's Museum. Le Mridien Cambridge-MIT's elegant guest rooms and suites offer a place of luxurious sanctuary and unmatched comfort. Our associates enjoy many benefits including free meals, discounted local gym membership, discounted parking, discounted dry cleaning for non -uniforms and free cleaning for uniforms. We are conveniently located 3 blocks from MBTA Bus and Train. At Le Meridien Cambridge, we take care of our associates so that you can take care of our guests. We look forward to learning more about you!OverviewAssist the Sales and Catering Team in the administrative functions required for effective hotel sales and management.ResponsibilitiesAct as Liaison between Sales Manager(s) and clients in Sales Manager's absence. Take booking inquiry information via phone and prepare proper paperwork. Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum and other documents. Answer telephone and respond to caller inquiries speaking in a clear and pleasant manner. Exercise decision making skills to direct caller's request. Accurately record messages for staff and distribute the written messages to the staff members in a timely manner. Distribute documents to appropriate persons and locations to ensure prompt processing of time sensitive information by hotel and supplier staff. Transport documents weighing up to 10 pounds to offices, mailrooms and other locations throughout the hotel building. Retrieve documents from and place documents into proper receptacles located up to 6 feet high, such as mailboxes, file cabinets, etc. Handle individual reservations for VIP clients. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction. Organize, file and retrieve documents in appropriate binders in order to maintain essential records used in the department operation. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. QualificationsHotel experience preferred.High School Diploma, Bachelor's Degree preferred.Basic administrative knowledge such as business letters, formats and telephone etiquette.Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy. Ability to access and accurately input information into a computer using Microsoft Office Suite. Ability to follow written and verbal instructions. Ability to stand and/or sit and continuously perform essential job functions for duration of shift with or without reasonable accommodation.Ability to set-up and maintain filing systems. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI111277849
HEI Hotels and Resorts Cambridge, MA, USA
Jun 23, 2019
Location: US-MN-Minneapolis# of Openings: 1Category: Food and BeveragePosition Type: Regular Part-TimeFLSA Status: Non-ExemptAbout UsLocated in the heart of bustling downtown Minneapolis, the Westin makes its home in the iconic Farmers & Mechanics Bank building, which is on the National Registrar of Historic Buildings. Built in the Streamline style of the late Art Deco period, the Westin features the original 34ft. vaulted bank lobby, marble staircase, grandiose chandeliers, and wooden reliefs each representing the leading industries in Minnesota during the mid-20thcentury. The 6,400 square-foot walnut paneled lobby is home to the 200 seat B.A.N.K. Restaurant. A seamless integration of contemporary convenience and historic significance, our 214 guest rooms boast an intriguing combination of sophistication and rejuvenation.As a company we offer associates a wide array of benefits including medical, dental, vision, and 401K. As a property, our fringe benefits include discounted parking passes and Metro Cards, company sponsored associate events, and access to incredible hotel discounts worldwide. Apply today learn more about joining our Westin family!OverviewAssist the Outlet Manager in the planning and management of the Starbucks, as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.ResponsibilitiesMonitor barista adherence to all service standards.Supervise service of guests, being watchful of signals from guests in need of service.Assist manager to establish and monitor sidework duty completion.Maintain bank to HEI Hotels and Resorts standards.Read daily communication sheets from previous shift and prepare one for the following shift. Check floor plan for appropriate coverage.Check restaurant for cleanliness and set up. Check service stands and aisle areas. Check tables for cleanliness and proper set up.Abide by all State, Federal and Corporate liquor requirements pertaining to serving alcoholic beverages.Communicate daily with restaurant manager with regard to special events, house counts, etc.Assist restaurant manager in conducting menu classes and taste panels.Communicate both verbally and in writing to provide clear direction to staff.Comply with attendance rules and be available to work on a regular basis.Perform any other job related duties as assigned. QualificationsHigh School Diploma or equivalent required.Hotel experience preferred.Ability to use point of sale.Ability to lift/carry weight up to 50 pounds with or without reasonable accommodations.Ability to push/and pull carts of products weighing up to 150 pound with or without reasonable accommodations.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI111277852
HEI Hotels and Resorts Minneapolis, MN, USA
Jun 23, 2019
Location: US-FL-Miami# of Openings: 1Category: Front DeskPosition Type: Regular Full-TimeFLSA Status: Non-ExemptAbout UsTowering over Brickell Avenue, Conrad Miami offers the ultimate in luxury accommodations, a serene rooftop pool, sprawling vistas of the bay, and easy access to elegant entertainment and dining. Conrad Miami is a 2017 TripAdvisor Certificate of Excellence award recipient.Working for the Conrad Miami comes with many perks, including, complimentary lunch, complimentary dry cleaning and discounted parking and bus/metro passes. We foster a culture of training, mentoring and development. Looking for a great place to start your career? Check out the Conrad Miami today!OverviewAssist guests with arrival and departure from hotel, while providing positive guests experiences.ResponsibilitiesGreet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.Comply with attendance rules and be available to work on a regular basis.Perform any other job related duties as assigned. QualificationsHigh school diploma or equivalent required, and college degree preferred.Hotel experience preferred.Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.Ability to stand and move throughout front office and continuously perform essential job functions.Ability to access and accurately input information using a moderately complex computer system.Ability to observe and detect signs of emergency situations.Ability to establish and maintain effective working relationships with associates, customers and patrons.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI111277855
HEI Hotels and Resorts Miami, FL, USA
Jun 23, 2019
Location: US-CA-Pasadena# of Openings: 1Category: Food and BeveragePosition Type: Regular Full-TimeFLSA Status: Non-ExemptAbout UsFind us in the heart of one of California's most exciting cities, with easy access to cultural sites such as the Historic Old Town Pasadena, museums, restaurants, and the Rose Bowl Stadium. We're also only a short distance from the Pasadena Convention Center. We offer 350 newly renovated guest rooms and 18 unique suites, all boasting our signature white Heavenly® Bed with a pillow-top mattress. Many rooms offer great courtyard or mountain views, and all are furnished with the uplifting Heavenly® Bath.Our hotel offers Associates with many unique benefits such as discounted garage parking, discounted dry cleaning & laundry services and a free meal during each shift. We take pride in our community by volunteering as a group for Walks, Children's Events as well as supporting our furry friends in the local pet rescues. Our CARE committee supports the Community, Associates and the Environment through active volunteering, holding creative & fun events and collecting donations. As a Hotel, we know that Everything Communicates, so taking care of our Associates is extremely important to us. Happy Associates make happy Guests - and that is what it is all about! We look forward to you joining our fast pace, driven, big-little work family. Westin Pasadena - One Team, One Goal!OverviewServe guests in hospitable manner to ensure positive guest experience.ResponsibilitiesMaintains proper and adequate set-up of the bar on a daily basis. This includes requisitioning and stocking of all beer, wine, spirits, paper products, straws and stirrers, condiments and produce based on projections from the daily functions sheet Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices and other perishables daily to insure product quality. Greets guests in a courteous and friendly manner, promotes and documents orders for drinks. Mixes, garnishes and presents drinks using standard ingredient recipes and practicing prudent portion control. Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages. Inputs orders into a register at the point of sale and creates a check for each guest, including those served by other beverage servers, to maintain accountability of all beverages served. Receives cash from guests, makes any change needed, verifies validity of charges, records charges, and insures vouchers are properly executed, in order to balance all moneys. Locks and stores all beverage, food and other equipment items, deposits cash drops and secures bank. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. QualificationsHotel experience preferred.Must communicate well with guests. Must have basic knowledge of food and beverage preparation and service of various alcoholic beverages. Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes. Sufficient manual dexterity in hands in order to use a knife to make garnish, pick up glassware and bottles, scoop ice, mix drinks, and reach overhead to retrieve stock with or without reasonable accommodation.Ability to remember, recite and promote the variety of menu items with or without reasonable accommodation.Ability to operate a keyboard and point of sale procedures to pre-check an order and close out a check with or without reasonable accommodation.Ability to stand and work in confined spaces for long periods of time with or without reasonable accommodation.Ability to establish and maintain effective working relationships with associates, customers and patrons.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI111277858
HEI Hotels and Resorts Pasadena, CA, USA
Jun 23, 2019
Location: US-FL-St Pete Beach# of Openings: 1Category: HousekeepingPosition Type: Regular Full-TimeFLSA Status: Non-ExemptAbout UsWelcome to Sirata Beach Resort featuring the newest rooms on St. Pete Beach! A multifaceted resort surrounded by acres of beautiful St. Petersburg beaches rated as a top five beach in the United States, Sirata provides everything our guests need to enjoy a relaxing stay. Almost nothing compares to the sparkling white sand setting of our gulf side St. Pete Beach, Florida resort hotel. As an associate at the Sirata Beach Resort, you can enjoy free lunch or dinner in our Cafe, discounted hotel rooms, free parking, tuition reimbursement programs, and so much more. We take care of you so that you can take care of our guests!OverviewMaintain the building to ensure safe and clean experience for hotel guests, associates and vendors.ResponsibilitiesStock linen closets with amenities and supplies for room attendants; may include taking supplies directly to room attendants.Empty room attendant carts of soiled linen and trash.Clean and remove spots from corridor walls and doors. Polish and clean mirrors, room numbers on guest room doors, and elevator doors.Vacuum, sweep, and/or mop hallways, stairwells, vending areas, and foyers.Flip mattresses and move furniture as assigned by supervisor.Comply with attendance rules and be available to work on a regular basis.Perform any other job related duties as assigned. QualificationsHotel experience preferred.Self-starting personality with an even disposition.Maintain a professional appearance and manner at all times.Can communicate well with guests.Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.Ability to lift, bend, stoop, walk, push or pull heavy equipment, and stand for extended periods of time with or without reasonable accommodations.Lifting may include equipment or furniture weighing up to 100 lbs with or without reasonable accommodations.Ability to comprehend and follow instructions from supervisor.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI111277861
HEI Hotels and Resorts St Pete Beach, FL, USA
Jun 23, 2019
Location: US-TX-Dallas# of Openings: 1Category: SpaPosition Type: Regular Full-TimeFLSA Status: Non-ExemptAbout UsWelcome to Hotel Crescent Court, with undeniable charm that is quintessentially Texan, we meld Dallas sophistication and heritage into an experience that is uniquely Hotel Crescent Court. With our immersive spa, renowned dining, and serene pool just moments away from the trolley, our hotel opens a world filled by arts, shopping and entertainment districts. Fresh from a $30 million renovation, this is Texas luxury living at its finest.At the Hotel Crescent Court, our associates can expect to work in an environment that focuses on nurturing development and growth. We take care of you so that you can take care of our guests. Complimentary parking, free meals during your shift, and monthly associate celebrations are just a few perks that can be expected when working here. OverviewProvide guests with treatments as advertised by the spa and excellent guest service to support the property as well as the brand positioning.ResponsibilitiesPerform scheduled nail treatment in accordance with policies and procedures and brand standardsStock and ensure cleanliness of nail room and equipmentProvide high level of guest service at all times to all guest of the spaComply with attendance rules and be available to work on a regular basis.Adhere to all company policies and proceduresPerform any other job related duties as assigned. QualificationsAbility to stand, bend and perform duties required for specific modalittiesAbility to stand and move throughout spa and continuously perform essential job functions.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.Must provide reputable school certification BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI111277864
HEI Hotels and Resorts Dallas, TX, USA
Jun 23, 2019
Location: US-FL-St Pete Beach# of Openings: 1Category: KitchenPosition Type: Regular Full-TimeFLSA Status: Non-ExemptAbout UsWelcome to Sirata Beach Resort featuring the newest rooms on St. Pete Beach! A multifaceted resort surrounded by acres of beautiful St. Petersburg beaches rated as a top five beach in the United States, Sirata provides everything our guests need to enjoy a relaxing stay. Almost nothing compares to the sparkling white sand setting of our gulf side St. Pete Beach, Florida resort hotel. As an associate at the Sirata Beach Resort, you can enjoy free lunch or dinner in our Cafe, discounted hotel rooms, free parking, tuition reimbursement programs, and so much more. We take care of you so that you can take care of our guests!OverviewAssist Stewarding Supervisor and Restaurant Outlets in the cleaning and organizing of the Food and Beverage Outlets.ResponsibilitiesPromptly and carefully sort soiled ware so that it can be put through the dish or pot machine properly. Quickly wash all ware and replace in storage areas as designated. Physical strength and stamina are essential to this position due to the high activity level. Keep dish machine properly cleaned and filled with water per hotel standards. Operate burnishing machine to ensure proper finish on silverware. De-tarnish and polish silver for proper appearance. Clean kettles, tilt skillets, pots and pans promptly and completely so cooks can carry out their work. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. QualificationsKnowledge of service ware and how to maintain same in order to compliment guest experience. Ability to push/pull service carts weighing up to 150 pounds with or without reasonable accommodation.Ability to transport heavy objects through a crowded room with or without reasonable accommodation.Ability to grasp, lift and/or carry, or otherwise, move or push goods on a hand cart/truck weighing a maximum of 200lbs. with or without reasonable accommodation.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI111277867
HEI Hotels and Resorts St Pete Beach, FL, USA
Jun 23, 2019
Location: US-FL-St Pete Beach# of Openings: 1Category: HousekeepingPosition Type: Regular Full-TimeFLSA Status: Non-ExemptAbout UsWelcome to Sirata Beach Resort featuring the newest rooms on St. Pete Beach! A multifaceted resort surrounded by acres of beautiful St. Petersburg beaches rated as a top five beach in the United States, Sirata provides everything our guests need to enjoy a relaxing stay. Almost nothing compares to the sparkling white sand setting of our gulf side St. Pete Beach, Florida resort hotel. As an associate at the Sirata Beach Resort, you can enjoy free lunch or dinner in our Cafe, discounted hotel rooms, free parking, tuition reimbursement programs, and so much more. We take care of you so that you can take care of our guests!OverviewMaintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors. ResponsibilitiesClean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping. Adhere to cleaning procedures and instructions for use of cleaning agents. Strip beds and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of 50 lbs. Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly. Push and pull vacuum throughout entire room and empty trash. Replenish amenities, linens, and supplies in guest room. Sign for room keys, retrieve, push to assigned rooms and restock heavy cart. Visually inspect room for cleanliness and appearance and signify completion for room. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. QualificationsAbility to scrub and scour surfaces, extending arms over head to perform cleaning tasks, and work in confined spaces.Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Knowledge of chemical cleaning agents and operation of various cleaning equipment with or without reasonable accommodation. Ability to push and/or pull equipment weighing up to 100 lbs. with or without reasonable accommodation.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI111277870
HEI Hotels and Resorts St Pete Beach, FL, USA
Jun 23, 2019
Location: US-AZ-Tucson# of Openings: 1Category: KitchenPosition Type: Regular Full-TimeFLSA Status: Non-ExemptAbout UsWelcome to one of Arizona's most beloved resorts: The Westin La Paloma Resort & Spa in Tucson. Our magnificent 250 acre desert resort is nestled in the foothills of Tucson's Santa Catalina Mountains and features 487 rooms and 60,000 square feet of meeting space. We have exciting employment opportunities to offer in our rooms division, food and beverage and administrative and general departments. There are health and welfare benefits for full-time associates and other offerings for all associates including paid time off, free meals daily in our associate dining room and a discounted travel benefit at any one of 6,000+ Marriott hotels worldwide. Want to learn more about joining our team? Join today!OverviewPrepare food of consistent quality and assist in kitchen functions.ResponsibilitiesPrepare food of consistent quality following recipe cards and production and portion standards, per check from servers. Start food items that are prepared ahead of time, making sure not to over prepare estimated needs. Date all food containers and rotate as per HEI Hotels and Resorts standards, making sure that all perishables are kept at proper temperatures. Check pars for shift use, determine necessary preparation, freezer pull and line set up. Note any out-of stock items or possible shortages. Assist in keeping buffet stocked. Return all food items not used on next shift to designated storage areas, being sure to cover/date all perishables. Assist in setting up plans and actions to correct any food cost problems, control food waste, loss and usage per HEI Hotels and Resorts standards. Operate, maintain and properly clean deep fryer, broiler, stove, steamer, food processor, mixer, slicer, oven steam table, tilt kettle, waffle iron and flat top grill. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. QualificationsHotel experience preferred.Finger/hand dexterity in order to operate food machinery with or without reasonable accommodation. Ability to grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 100 lbs. on a continuous schedule with or without reasonable accommodation.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI111277873
HEI Hotels and Resorts Tucson, AZ, USA
Jun 23, 2019
Location: US-FL-Miami Beach# of Openings: 1Category: Front DeskPosition Type: Regular Full-TimeFLSA Status: Non-ExemptAbout UsInfused with Art Deco style, each of our resort's 139 suites reflect South Beach's colorful spirit. Our hotel soak in striking views of the Atlantic Ocean and has the best address in South Beach, where Ocean Drive meets Collins Avenue. In addition to our competitive company Health Benefits, we at the Royal Palm provide our associates with a variety of perks and incentives such as discounted city parking, associate recognition programs, a daily complimentary meal, summer BBQs and a variety of other fun events. We take care of you so that you can take care of our guests. Start your career in Miami today!OverviewServe guests in hospitable manner to ensure positive guest experience during arrival and departure.ResponsibilitiesShow guests to room assisting with their luggage.Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions.Check luggage for hotel guests both for day and overnight.Maintain the designated station in the lobby, standing alert to be easily summoned for fronts.Open doors and greet guests in a friendly and courteous manner.Maintain the cleanliness of the bell stand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests.Post the daily events board and entertainment board in the lobby.Maintain an open communication line through all shifts by proper use of intershift log.Deliver messages and valet to guest rooms.Perform pick ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles.May perform the duties of a valet as required.Assist front desk with key inventory twice weekly.Comply with attendance rules and be available to work on a regular basis.Perform any other job related duties as assigned. QualificationsHigh school diploma or equivalent required.Hotel experience preferred.Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities.Ability to drive vans, limousines and automobiles. Must have an excellent driving record as verified by a Motor Vehicle Report with or without reasonable accommodation.Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs. with or without reasonable accommodation.Ability to stand, walk and/or sit and continuously perform essential job functions with or without reasonable accommodation.Perform tasks requiring bending, stooping, kneeling and/or walking with or without reasonable accommodation.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI111277876
HEI Hotels and Resorts Miami Beach, FL, USA
Jun 23, 2019
Location: US-MD-Annapolis# of Openings: 1Category: Front DeskPosition Type: Regular Full-TimeFLSA Status: Non-ExemptAbout UsRecently renovated, The Westin Annapolis has an unparalleled downtown location and our welcoming atmosphere invites our guests to visit, enjoy and stay awhile. We offer great team member incentives such as free employee meals, provided uniforms as well as our convenient location to local attractions. The Westin Annapolis is a great place to work with a family friendly environment that allows us to work hard but have fun doing so. Apply today to learn more about joining our team! OverviewAssist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner. ResponsibilitiesCommunicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observes performance and encourages improvement. Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions. Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand-specific marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Close out guest accounts at time of check out.Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler's checks and other forms of payment. Perform accurate moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear voice. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. Communicate both verbally and in writing to provide clear direction to staff. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. QualificationsHigh school diploma required, college degree preferred. One year experience in customer service in hospitality or similar industry.Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations with or without reasonable accommodation.Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Ability to establish and maintain effective working relationships with associates, customers and patrons.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI111277879
HEI Hotels and Resorts Annapolis, MD, USA
Jun 23, 2019
Location: US-NJ-Weehawken# of Openings: 1Category: RevenuePosition Type: Regular Full-TimeFLSA Status: Non-ExemptOverviewOversee the efficient operation of the Reservations Department in selling and inputting of guest room blocks to accommodate guest needs and maximize revenue.ResponsibilitiesMonitor and analyze Rooms Inventory utilizing Yield Management to maximize occupancy and increase average rate. This includes monitoring of group blocks, determining cut off dates, and rate restrictions. Process and handle group rooming lists, reservations, and associate reservations requests by inputting data into the reservations system. Calculate and prepare rooms reports to determine sources of business using various computer systems. Assist in the development and revisions of forecasts for the Rooms Department, both monthly and annually. Communicate both verbally and in writing to provide clear direction to staff. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. QualificationsHigh school diploma required, and college degree preferred. Hotel experience preferred.Ability to effectively deal with guest and associate concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions. Ability to access, read and accurately input information using a moderately complex computer system to include software such as Microsoft Office Suite. Ability to make accurate mathematical calculations using 10-key. Must have analytical ability to assess reservation trends and make related decisions.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI111277882
HEI Hotels and Resorts Weehawken, NJ 07086, USA
Jun 23, 2019
Location: US-GA-Atlanta# of Openings: 1Category: Food and BeveragePosition Type: Regular Full-TimeFLSA Status: Non-ExemptAbout UsJoin Team Whitley! Located right in the heart of Buckhead with convenient access to the highway and two Marta Train stations, the Whitley has an awe-inspiring view of the city skyline. Gathering together was Buckhead's original purpose, and this remains a focus of our hotel so that we are able to provide a home away from home for our guests. Our associates have access to many benefits such as discounted parking and train passes, discounted dry cleaning, complimentary meals and discounted spa services. In addition to all of this, we invest in our associates by providing cross-training, promotional opportunities and tuition reimbursement. Looking to grow your career with the leading luxury hotel in the area? Come in to see us today! OverviewAssist guests with their food and beverage needs while in the concierge lounge. ResponsibilitiesMake reservations and arrangements for events, transportation, local attractions, restaurants, etc. and tours as requested. Procure services, provide information and reserve services and/or use of bonded babysitters, reputable athletic clubs, etc. Comply with unit and brand procedures and standards for check-ins, check-outs, cash handing, etc. Assist guests with other requested services (e.g. mail, faxes, etc.) Provide the following information to guests: Local areas (e.g. social, cultural, attractions), location and hours of operation, all hotel facilities (e.g. the hours of operation, location, daily and weekly events), local area's restaurants and theater/musical productions, airline, automobile rental, transportation directions, personal services. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. QualificationsHotel experience preferred.Pushing, pulling, bending, stooping, and reaching upward with or without reasonable accommodation.Some exposure to cleaning chemicals. Prolonged periods of standing and/or walking with or without reasonable accommodation. Ability to establish and maintain effective working relationships with associates, customers and patrons.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI111277885
HEI Hotels and Resorts Atlanta, GA, USA
Jun 23, 2019
Location: US-GA-Braselton# of Openings: 1Category: Food and BeveragePosition Type: Regular Full-TimeFLSA Status: Non-ExemptAbout UsWithin the sweeping panorama of the north Georgia foothills, Chateau Elan began with the planting of the vineyards in 1981. From these lush vines has grown a 3,500 acre conference and leisure destination. We welcome your interest in applying for a position with Chateau lan Winery & Resort. For many years, we have served our guests with the highest level of products and service in luxury resorts. We owe our growth and success to our associates who have served our guests with dedication and pride. The key to our continued growth is found in satisfying and exceeding our guests' expectations.We look for people with personality, energy, enthusiasm, excellent grooming and commitment. We nurture and train our associates throughout their tenure here. They, in turn, provide the highest level of guest service making Chateau lan the special place it is today.Perks include but are not limited to discount hotel stays, discount spa services, discount golf, discount food and beverage, discount retail, free meals in the Associate Cafeteria as well as access to the YouDecide® discount program. YouDecide® offerings include negotiated pricing arrangements for vacation destinations, hotels, vacation planning, rental cars, movie tickets/rentals, consumer electronics, consumer goods and services, personal services and even discounts on cell phones and plans.OverviewServe guests in a hospitable manner to ensure positive guest experience.ResponsibilitiesHospitably greet, prepare and serve drinks to guests according to HEI Hotels and Resorts beverage service standards. Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages. Prepare station for readiness prior to opening and closing of each shift. Follow all cash handling and bank operating procedures as outlined by HEI Hotels and Resorts. Perform all side work duties according to side work schedules. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. QualificationsHotel experience preferred.Ability to establish and maintain effective working relationships with associates, customers and patrons. Ability to use point of service computer. Full knowledge of state liquor laws. Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift with or without reasonable accommodation.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI111277888
HEI Hotels and Resorts Braselton, GA, USA
Jun 23, 2019
Location: US-TX-Dallas# of Openings: 1Category: Food and BeveragePosition Type: Regular Full-TimeFLSA Status: Non-ExemptAbout UsWelcome to Hotel Crescent Court, with undeniable charm that is quintessentially Texan, we meld Dallas sophistication and heritage into an experience that is uniquely Hotel Crescent Court. With our immersive spa, renowned dining, and serene pool just moments away from the trolley, our hotel opens a world filled by arts, shopping and entertainment districts. Fresh from a $30 million renovation, this is Texas luxury living at its finest.At the Hotel Crescent Court, our associates can expect to work in an environment that focuses on nurturing development and growth. We take care of you so that you can take care of our guests. Complimentary parking, free meals during your shift, and monthly associate celebrations are just a few perks that can be expected when working here. OverviewAssist the Foo and Beverage Manager in the planning and management of the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.ResponsibilitiesMonitor servers and busperson adherence to all service standards.Supervise service of guests, being watchful of signals from guests in need of service.Assist manager to establish and monitor sidework duty completion.Maintain bank to HEI Hotels and Resorts standards.Read daily communication sheets from previous shift and prepare one for the following shift. Check floor plan for appropriate coverage.Check restaurant for cleanliness and set up. Check service stands and aisle areas. Check tables for cleanliness and proper set up.Abide by all State, Federal and Corporate liquor requirements pertaining to serving alcoholic beverages.Communicate daily with restaurant manager with regard to special events, house counts, etc.Assist restaurant manager in conducting menu classes and taste panels.Communicate both verbally and in writing to provide clear direction to staff.Comply with attendance rules and be available to work on a regular basis.Perform any other job related duties as assigned. QualificationsHigh School Diploma or equivalent required.Hotel experience preferred.Ability to use point of sale.Ability to lift/carry weight up to 50 pounds with or without reasonable accommodations.Ability to push/and pull carts of products weighing up to 150 pound with or without reasonable accommodations.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI111277891
HEI Hotels and Resorts Dallas, TX, USA