If you are passionate about serving customers, results driven and interested in working for a world-class global brand, then the American Express Customer Care Professional position may be an ideal fit for you.
As a Customer Care Professional, you serve as the face and voice of the American Express brand. You have the opportunity to make a meaningful difference in the lives of customers. Our unique servicing philosophy, Relationship Care® puts your passion to serve - and your personality - at the center of every customer interaction, creating an opportunity to deliver value to our customers while deepening relationships with our company.
American Express Customer Care Professionals deliver extraordinary care by promptly and accurately responding to customer inquiries. Customer Care Professionals strive to make it easy to do business with us, solving customer issues, while celebrating their value to us.
As a Customer Care Professional, you will be responsible for evaluating and analyzing account information and recommending tailored solutions to our customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services.
This position will be located onsite within our service center located at 20022 N. 31st Avenue, Phoenix, AZ 85027. The hours of operation will fall within a 24/7 environment. The start date for this position will be November 09, 2015. There will be a 90 day training commitment.
What would you do every day as a Customer Care Professional?
- Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment.
- Grow and nurture customer relationships on every interaction that results in measurable Customer value
- Document necessary account information and offer custom solutions that benefit the customer
- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.