May 11, 2022
Send Resume and cover letter to [email protected]
Bay Area Legal Services is seeking to fill a full-time Screening Unit Manager (Call Center) position on our Centralized Intake Screening (CTI) team in Ybor City.
The Screening Unit Manager will manage and oversee the organization’s screening unit operation. They will have direct and indirect supervisory responsibility for the Intake Screeners in the Centralized Telephone Intake (CTI) Unit. Provides oversight for the daily workflow of the Team. Recruits, interviews, hires, and trains supervisory and other staff. Provide performance reviews and development of staff, handle discipline and corrective action for staff. Develop and implement training and quality programs for new hires and existing staff. Establish performance metrics, service levels and requirements for the Team. Establish and implement policies and procedures to ensure a quality client experience. The position provides strategic support to the overall telephone,...
Bay Area Legal Services
Ybor City, FL
Full-Time