50 jobs found in overland park

Aetna Description: Responsible for increasing member and provider satisfaction, retention, and growth by efficiently delivering competitive services to members and providers through a fully-integrated organization staffed by knowledgeable, customer-focused professionals supported by exemplary technologies and processes. The Chief Operating Officer is responsible for leading and managing all hands-on operational aspects and activities of various functional areas which may include: Claims, Provider Services, Information Technology, Grievances and Appeals, Member Services, Medical Management and the Medicaid and Long- Term Care lines of business. Assists the Plan leader in the successful growth and performance of the Plan. The Chief Operating Officer also interfaces, collaborates and works cooperatively with corporate office functional leaders and centralized business departments. 65037 Fundamental Components: Provides day-to-day leadership and management to a service organization that mirrors the mission and core values of the company. Interfaces with corporate office staff as required. Responsible for driving the Plan to achieve and surpass performance metrics, profitability, and business goals and objectives. Responsible for oversight and coordination of all subcontractors and delegated entities. Responsible for the Delegation Oversight (sub)-Committee, coordinating annual audits, facilitating joint operational meetings between the plan and its subcontractors and interfacing with other internal business units impacted by subcontractors. Responsible for employee compliance with, and measurement and effectiveness of all Business Standards of Practice including Project Management and other processes internal and external. Provides timely, accurate, and complete reports on the operating condition of the Plan. Develops policies and procedures for assigned areas. Ensuring that other impacted areas, as appropriate, review new and changed policies. Assists the Plan leader in collaborative efforts related to the development, communication and implementation of effective growth strategies and processes. May be required to spearhead the implementation of new programs, services, and preparation of bid and grant proposals. Assists in defining marketing and advertising strategies within State guidelines. Participates in the development and implementation of marketing policies for the Plan, and ensures their compliance with program regulations. Provides assistance in preparation and review of budgets and variance reports for assigned areas. Works cooperatively with Network Development team in the development of the provider network. Acts as client-care officer through direct contact with all stakeholders. Serves as a liaison with regulatory and other state administration agencies, and communicates activity to CEO and reports back to Plan. Background Experience: 10+ years work experience that reflects a proven track record of proficiency in the competencies noted. Recent and related managed health care experience. Medicaid experience required. Ability to work closely with client service, operations, and investment personnel Ability to work collaboratively across many teams, prioritize demands from those team, synthesize information received, and generate meaningful conclusions. Ability to conceive innovative ideas or solutions to meet clients requirements. Proven leadership and negotiation skills. Excellent communication and relationship management skills. Express thoughts in an organized and articulate manner. Listen very effectively and build a climate of trust and respect with prospective and existing clients and the consulting community Demonstrated leadership with relevant initiatives: Business process, enterprise business project management/consulting, financial strategic planning and analysis, mergers and acquisitions, strategic planning, risk management. Required Skills: Finance - Delivering Profit and Performance, Leadership - Engaging and Developing People, Sales - Knowing Markets Desired Skills: Finance - Servicing Customers Profitably, Leadership - Developing and Executing Strategy Potential Telework Position: No Percent of Travel Required: 10 - 25% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Aetna Description: Supports the chief executive officer who leads the Kansas Better Health Medicaid plan under KanCare by recommending and leading appropriate actions, strategies and/or alternatives to meet business needs. Has responsibility for leading/managing varied projects to ensure the end state of the project and/or business operations meets business objective(s) and that all deliverables and due dates are met. Highly collaborative process requires managing relationships across the region, segment and multiple functional areas. Supports strategic direction for team and/or complex projects and or programs. 64836 Fundamental Components: Supports the strategic business plan and translates into vision for staff/others. Uses knowledge of health plan operations to offer guidance when challenges arise. As a business leader, influences all stake holders to support key projects/programs to ensure positive outcomes that deliver on results. Identifies gaps in processes or organization and challenges self and others to develop and implement solutions. Drives change in order to improve performance results, organization effectiveness and/or systems/quality/services (e.g., policies, processes or systems). Background Experience: Demonstrated negotiation skills. Proven track record managing complex projects and or programs that resulted in cost savings. Multiple years proven leadership experience setting strategic direction and influencing change that resulted in quantifiable positive outcomes. Experience managing large budgets.10+ years managed care / health insurance industry experience. Project management experience. Supervisory experience. Bachelor's degree or equivalent experience. Additional Job Information: 10+ years managed care industry experience; Medicaid experience strongly preferred; Proven leadership experience supporting strategic direction and influencing change that resulted in quantifiable positive outcomes. Proven track record managing complex projects and or programs that resulted in cost savings. Project management experience. Required Skills: General Business - Consulting for Solutions, General Business - Demonstrating Business and Industry Acumen, Leadership - Developing and Executing Strategy, Leadership - Driving Strategic and Organizational Agility Desired Skills: Finance - Delivering Profit and Performance, Technology - Justifying the Business Case Functional Skills: Leadership - Lead a business turnaround, Project Management - Cross-functional project management Potential Telework Position: No Percent of Travel Required: 0 - 10% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Allied Universal is seeking Professional Security Officers.   Our Security Officers allow us to contribute to our company’s core purpose of providing unparalleled service, systems and solutions to serve, secure and care for the people and businesses of our communities.  QUALIFICATIONS/REQUIREMENTS: Be at least 18 years of age with high school diploma or equivalent Possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner Valid guard card/license, as required in the state for which you are applying.  As a condition of employment, employee must successfully complete a background investigation and a drug screen in accordance with all federal, state, and local laws Display exceptional customer service and communication skills Have intermediate computer skills to operate innovative, wireless technology at client specific sites Ability to handle crisis situations at the client site, calmly and efficiently Able to: Work in various environments such as cold weather, rain/snow or heat Occasionally lift or carry up to 40 pounds Climb stairs, ramps, or ladders occasionally during shift Stand or walk on various surfaces for long periods of time Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. With over 200,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information:   www.AUS.com .   We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability  Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

Allied Universal is seeking Professional Security Officers.   Our Security Officers allow us to contribute to our company’s core purpose of providing unparalleled service, systems and solutions to serve, secure and care for the people and businesses of our communities.  QUALIFICATIONS/REQUIREMENTS: Be at least 18 years of age with high school diploma or equivalent Possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner Valid guard card/license, as required in the state for which you are applying.  As a condition of employment, employee must successfully complete a background investigation and a drug screen in accordance with all federal, state, and local laws Display exceptional customer service and communication skills Have intermediate computer skills to operate innovative, wireless technology at client specific sites Ability to handle crisis situations at the client site, calmly and efficiently Able to: Work in various environments such as cold weather, rain/snow or heat Occasionally lift or carry up to 40 pounds Climb stairs, ramps, or ladders occasionally during shift Stand or walk on various surfaces for long periods of time Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. With over 200,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information:   www.AUS.com .   We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability  Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

Aetna Description: The Supervisor is responsible for oversight of healthcare management staff including the organization and development of high performing teams. Works closely with functional area managers to ensure consistency in clinical interventions supporting our members. Accountable for meeting the financial, operational and quality objectives of the unit. 64785 Fundamental Components: Oversees the implementation of healthcare management services for assigned functional area Implements clinical policies & procedures in accordance with applicable regulatory and accreditation standards (e.g. NCQA, URAC, state and federal standards and mandates as applicable) Serve as a content model expert and mentor to the team regarding practice standards, quality of interventions, problem resolution and critical thinking Ensure implementation and monitoring of best practice approaches and innovations to better address the member's needs across the continuum of care May act as a liaison with other key business areas. May develop/assist in development and/review new training content May collaborate/deliver inter and intra-departmental training sessions Protects the confidentiality of member information and adheres to company policies regarding confidentiality Manages resources responsible for identification of members, development and implementation of care plans, enhancement of medical appropriateness and quality of care and monitoring, evaluating and documenting of care Develop, initiate, monitor and communicate performance expectations Ensures the team's understanding and use of information system capability and functionality May have responsibility for their own case load work May act as a single point of contact for the customer and the Account Team including: participation in customer meetings, implementation and oversight of customer cultural requirements, and support implementation of new customers. Participate in the recruitment and hiring process for staff using clearly defined requirements in terms of education, experience, technical and performance skills Assesses developmental needs and collaborates with others to identify and implement action plans that support the development of high performing teams Establish an environment and work style that promotes the concept of teamwork, cross product integration, and continuum of care thinking that results in strong performance Consistently demonstrates the ability to serve as an model change agent and lead change efforts Create a positive work environment by acknowledging team contributions, soliciting input, and offering personal assistance, when needed Accountable for maintaining compliance with policies and procedures and implements them at the employee level Background Experience: 3+ years in clinical RN experience or 5 years post master's degree clinical Behavioral health experience; Required Registered Nurse with BSN; Strongly Preferred 1+ years of Case Management experience; Required 1+ years of Leadership Experience; Required Managed Care experience; Preferred Active unrestricted State Licensure in applicable functional area; Required (eg RN, LPC, LCSW) Master's degree in behavioral health field required if not an RN Computer literacy and experience familiarity with Microsoft Excel, Word, and web-based applications Ability to work with people in such a manner as to build high morale and group commitment to goals and objectives. Ability to evaluate and interpret data, identify areas of improvement, and focus on interventions to improve outcomes. Ability to communicate effectively with Providers, Members, Staff and other Leaders both in oral and written formats (e.g., may provide support to the sales staff & network staff via onsite customer visits and/or presentations) Additional Job Information: Managed Care experience strongly preferred. Case management experience preferred. Registered Nurse (BSN preferred): and Active unrestricted State Licensure in applicable functional area. (eg RN, LPC, LCSW) Required Skills: Leadership - Collaborating for Results, Leadership - Driving Change, Leadership - Engaging and Developing People Desired Skills: Benefits Management - Interacting with Medical Professionals, Benefits Management - Understanding Clinical Impacts, General Business - Applying Reasoned Judgment Functional Skills: Nursing - Case Management Technology Experience: Desktop Tool - Microsoft Outlook, Desktop Tool - Microsoft Word Education: Mental Health - Licensed Clinical Social Worker, Mental Health - Licensed Professional Counselor, Nursing - Registered Nurse Potential Telework Position: No Percent of Travel Required: 10 - 25% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Walgreens Responsibilities Job Objectives Under the direction of the store manager, oversees the operation of a Walgreen store. Assumes full management responsibility in the absence of the store manager and assistant store manager. Improves store sales, profitability and image through proper merchandising, protection of store assets, supervising team members in the absence of the store manager, and modeling and delivering a distinctive and delightful customer experience. Completes Drug Store Management training program during specified timeframe. Job Responsibilities Customer Experience Monitors and analyzes the customer service provided by team members. Offers feedback and coaching. Greets customers and clinic patients, and offers assistance with products and services. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Resolves customer complaints and helps respond to customers' special needs. Operations Supervises operation of the store and team members, opening/closing/changing shifts, and task delegation to team members. Supervises the control of the store money including register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping including ledger, invoices, cash reports and time records. Performs and supervises merchandising by planning and ensuring the implementation, sets, resets and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc. Learns to analyze inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock and leveraging company resources to avoid outs and overstock. Supervises receiving, stocking, pricing, returning, and transferring of merchandise. Ensures that store/grounds are clean and presentable; manages repair and maintenance; responds to emergencies. Supervises operations of assigned location including strict compliance with any and all applicable laws and regulations, including but not limited to the sale of alcohol, tobacco, fresh food, and pharmacy products. Maintains knowledge of all computer and technology systems and software (e.g. registers, StoreNet, etc. Ensures response to all systems problems by contacting information technology support and seeking solutions. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned, including assisting team members as needed. Business Performance Management Receives exposure to analysis of financial and performance data for the store, pharmacy and clinic. Reviews and analyzes asset protection data and develops and implements action plans to reduce loss. People and Performance Management Supervises team members by assigning tasks, setting expectations, and providing feedback. Ensures training of team members; provides coaching and mentoring. Issues constructive discipline and makes discipline recommendations. Promotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm and sharing vision. Ensures compliance with all corporate policies, applicable employment laws, and is consistently fair in the treatment of all team members. Training and Personal Development Participates in company and on-the-job training to improve skills and productivity and attends training requested by Store Manager, District Management, and corporate leaders. Follows performance improvement plans offered by Store Manager and District Manager. Seeks self-development by monitoring own performance, setting high personal standards, learning about the fields of retail, pharmacy and management, seeking best practices. Obtains and maintains valid PTCB certification or pharmacy license as required by state. Communications Communicates regularly with team members through one-on-one discussions, group meetings, soliciting input, answering questions, and ensuring communication is open between management and non-management team members. Assists Store Manager in planning and attending community events.

Aetna Description: POSITION SUMMARY The Sr Director, Clinical Solutions MD (CMO) for Medicaid in Kansas is responsible for leadership of strategic medical management activities and processes which contribute to the performance of the markets and promotes quality of care for our members. These responsibilities include development and implementation of medical programs/policies, enhancing relationships with providers and facilities, plan sponsors and regulatory agencies. The CMO acts as a key business partner in network development, product design, strategic planning, regulatory compliance and community outreach. The ideal candidate will have previous Medicaid Managed Care experience having worked with state regulators and executed on strategic initiatives and programs. Strong leadership experience, strategic vision and a proven ability to execute on clinical initiatives are a "must have" in this position. The CMO will act as the "Clinical Leader" for Aetna Better Health of Kansas and must be willing to travel throughout the state on an "as needed" basis. The CMO for Aetna Better Health of Kansas will develop, implement, support, and promote Health Services strategies, tactics, policies, and programs that drive the delivery of quality healthcare to establish competitive business advantage for Aetna. Health Services strategies, policies, and programs are comprised of utilization management, quality management, network management, and clinical coverage and policies. The CMO is responsible for all clinical activities including proper provision of covered services to members; UM activities, developing clinical practice standards and clinical policies and procedures. Provide leadership of medical management activities. Develops and implements medical management programs/policies. FUNDAMENTAL COMPONENTS Leads, develops, directs and implements clinical and non-clinical activities that impact health care quality, cost and outcomes. Direct the utilization review process and oversee the quality of utilization determinations. Ensure compliance with clinical goals through monitoring care management performance. Responsible for overall medical policies of the unit to ensure the appropriate and most cost effective medical care is received, and for the day-to-day management of medical management staff. Responsible for recommending changes and enhancements to current managed care, review guidelines, and clinical criteria based on extensive knowledge of health care delivery systems, utilization methods, reimbursement methods, and treatment protocols. Develops, implements, and interprets medical policy including medical necessity criteria, clinical practice guidelines, and new technology assessments. Leads clinical staff in the coordination of quality care. Provides clinical expertise and business direction in support of medical management programs through participation in clinical team activities. Acts as lead business and clinical liaison to network providers and facilities to support the effective execution of medical services programs by the clinical teams. Responsibility for predetermination reviews and reviews of claim determinations, providing clinical, coding, and reimbursement expertise. Expands Aetna's medical management programs to address members needs across the continuum of care. Acts as a champion supporting continuous quality improvement efforts to improve the care and services delivered to all populations covered under KanCare. Works directly with all other medical officers and department and business unit leads to promote excellence in care and service delivery. Attracts, retains, measures, coaches and develops the talent to meet Aetna's current/future organizational goals. Establishes and maintains strong and collaborative community and state governmental relationships. Fosters an inclusive, engaged, success-oriented and accountable culture and working environment. Seeks out, introduces and applies innovative ideas to Aetna with input from customers and active involvement in industry, professional, academic and community participation. BACKGROUND/EXPERIENCE 3 to 5+ years of experience in the health care delivery system, e.g. clinical and health care industry required WITH 3 - 5 years of additional leadership and management experience managed care. Demonstrated ability to create business strategy to drive competitive advantage and shift direction as market conditions dictate. -Demonstrated ability to interact successfully with external providers. LICENSES / CERTIFICATIONS M.D. or D.O., Board Certification in a recognized specialty including post-graduate direct patient care experience. Active and current KS state medical license without encumbrances or ability to obtain medical license in KS is a job requirement for this position. EDUCATION The highest level of education desired for candidates in this position is a MD or DO ADDITIONAL JOB INFORMATION Are you ready to join a company that is changing the face of health care across the nation? Aetna Better Health of Kansas is looking for people like you who value excellence, integrity, caring and innovation. As an employee, you'll join a team dedicated to improving the lives of KanCare members. Our vision incorporates community-based health care that works. We value diversity. Align your career goals with Aetna Better Health of Kansas, and we will support you all the way. Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come. We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence. Together we will empower people to live healthier lives. 61299 Additional Job Information: Are you ready to join a company that is changing the face of health careacross the nation? Aetna Better Health of Kansas is looking for people like youwho value excellence, integrity, caring and innovation. As an employee, you'lljoin a team dedicated to improving the lives of KanCare members. Our visionincorporates community-based health care that works. We value diversity. Alignyour career goals with Aetna Better Health of Kansas, and we will support youall the way. Aetna is about more than just doing a job. This is our opportunity tore-shape healthcare for America and across the globe. We are developingsolutions to improve the quality and affordability of healthcare. What we dowill benefit generations to come. We care about each other, our customers and ourcommunities. We are inspired to make a difference, and we are committed tointegrity and excellence. Together we will empower people to livehealthier lives. Required Skills: Finance - Delivering Profit and Performance, Finance - Profit and Quality Vigilance, General Business - Communicating for Impact Desired Skills: Benefits Management - Interacting with Medical Professionals, Benefits Management - Maximizing Healthcare Quality, Leadership - Fostering a Global Perspective Functional Skills: Clinical / Medical - Concurrent review / discharge planning, Clinical / Medical - Direct patient care (hospital, private practice), Medical Management - Medical Management - Administration/Management, Medical Management - Medical Management - Case Management, Medical Management - Medical Management - Managed Care/Insurance Clinical Staff Technology Experience: Desktop Tool - Microsoft Outlook, Desktop Tool - Microsoft Word, Desktop Tool - TE Microsoft Excel Potential Telework Position: No Percent of Travel Required: 10 - 25% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Quest Diagnostics Rep PS I (Phleb) - P/T- Overland Park, Kansas - M-F Go the extra mile. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It's about providing clarity and hope. In Patient Services you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You'll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve. At Quest, Patient Service roles are tremendously important - it is a patient-focused role where it is essential to remember that there is a life and person behind every test tube. Your skills are critical, as is your ability to work with the patients. The role is varied and offers a developing career in Phlebotomy due to the scale and reach of Quest. You can grow and improve your skills in a fast-moving, supportive team environment. Most importantly, you can help us make a real difference. Job Summary The Patient Services Representative I (PSR I) represents the face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life-defining health decisions. The PSR I draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR I will demonstrate Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to work in a doctor's office, a patient service center, in a house call environment, or as business needs dictate. Job Accountabilities (Responsibilities) 1. Collect specimens according to established procedures. This includes, but not limited to: drug screens, biometric screening and insurance exams. 2. Administer oral solutions according to established training. 3. Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services. 4. Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders. 5. Enter billing information and collect payments when required, including the safeguarding of assets and credit card information. 6. Data entry and processing specimens including: labeling, centrifuging, splitting, and freezing specimens as required by test order. 7. Perform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed. 8. Read, understand and comply with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual); and ensure that all staff members follow instructions. 9. Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct. 10. Assist with compilation and submission of monthly statistics and data. 11. Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs. 12. Complete training courses and keep up-to-date with the latest phlebotomy techniques. 13. Travel to Territory Manager meeting if held off-site or off normal shift. 14. Participate on special projects and teams. 15. Stay up-to-date on company communications. Job Requirements 1. Ability to provide quality, error free work in a fast-paced environment. 2. Ability to work independently with minimal on-site supervision. 3. Excellent phlebotomy skills to include pediatric and geriatric. 4. Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime. 5. Committed to all Quest Diagnostics policies and procedures including company dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles. 6. Must have reliable transportation, valid driver license, and clean driving record, if applicable. 7. Must demonstrate superior customer focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change throughout Quest; and knowledge of our business. Physical Requirements 1. Lift light to moderately heavy objects. The normal performance of duties may require lifting and

Aetna Description: Utilizes clinical skills to support the coordination, documentation and communication of medical services and/or benefit administration determinations. Requires LPN unrestricted active license. 64589 Fundamental Components: Promotes/supports quality effectiveness of Healthcare Services and benefit utilization Utilizes clinical skills to support coordination, documentation and communication of medical services and/or benefit administration Collects information to support the process of rendering appropriate medical necessity/benefit determinations Identifies members for referral opportunities to integrate with other products, services and/or programs Utilizes clinical experience, criteria/guidelines, policies and procedures in support of making timely and accurate medical necessity/benefit determinations Background Experience: 2 plus years clinical experience; Required LPN with current unrestricted state licensure Required Experience using Clinical Care Guidelines such as Milliman or Interqual; Required Utilization Management or Prior Authorization experience; Preferred 2 years managed care experience; Preferred Additional Job Information: Typical office working environment with productivity and quality expectations. Work requires the ability to perform close inspection of hand written and computer generated documents as well as a PC monitor. Sedentary work involving periods of sitting, talking, listening. Work requires sitting for extended periods, talking on the telephone and typing on the computer. Ability to multitask, prioritize and effectively adapt to a fast paced changing environment. Position requires proficiency with computer skills which includes navigating multiple systems and keyboarding. Effective communication skills, both verbal and written. Potential Telework Position: Yes Percent of Travel Required: 0 - 10% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Aetna Description: Utilizes clinical skills to coordinate, document and communicate all aspects of the utilization/benefit management program. Applies critical thinking and knowledge in clinically appropriate treatment, evidence based care and medical necessity criteria for appropriate utilization of services. 64565 Fundamental Components: Consults and lends expertise to other internal and external constituents in the coordination and administration of the utilization/benefit management functionGathers clinical information and applies the appropriate medical necessity criteria/guideline, policy, procedure and clinical judgment to render coverage determination/recommendation/discharge planning along the continuum of care(*) Utilizes clinical experience and skills in a collaborative process to evaluate and facilitate appropriate healthcare services/benefits for members including urgent or emergent interventions (such as triage / crisis support)(*) Coordinates/Communicates with providers and other parties to facilitate optimal care/treatment(*) Identifies members who may benefit from care management programs and facilitates referral(*) Identifies opportunities to promote quality effectiveness of healthcare services and benefit utilization(*) Background Experience: Managed care/utilization review experience; Preferred 1+ years clinical practice experience, e.g., hospital setting, alternative care setting such as home health or ambulatory care; Required. Licensed independent Behavioral Health clinician in state of service; Required Additional Job Information: Typical office working environment with productivity and quality expectationsWork requires the ability to perform close inspection of hand written and computer generated documents as well as a PC monitor.Sedentary work involving periods of sitting, talking, listening. Work requires sitting for extended periods, talking on the telephone and typing on the computer.Ability to multitask, prioritize and effectively adapt to a fast paced changing environmentPosition requires proficiency with computer skills which includes navigating multiple systems and keyboarding Functional Skills: Clinical / Medical - Concurrent review / discharge planning, Medical Management - Medical Management - Concurrent Review Technology Experience: Desktop Tool - Microsoft Outlook, Desktop Tool - Microsoft Word Education: Mental Health - Licensed Clinical Social Worker, Mental Health - Licensed Master Social Worker (LMSW) Potential Telework Position: Yes Percent of Travel Required: 0 - 10% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

CVS Health Job Description The District Administrative Assistant position is most suited for an individual who can handle multiple tasks and work quickly and efficiently to organize data and meet deadlines. The incumbent must be able to utilize a laptop computer, fax machine, email, and the three computer programs listed below. Complete confidentiality and absolute discretion are mandatory for this position. Required Qualifications Effective Communication Skills through Telecommunications, Facsimile, Email, Desktop Fax. Working knowledge of Microsoft Office; including knowledge of Word, Excel and Power Point. Type 50 WPM; Organization of Information, Files, Records,Demonstrate ability to communicate clearly, accurately and tactfully, both verbally and written; Proven ability to work with a high degree of accuracy and attention to detail. Demonstrate strong organizational skills to handle multiple tasks simultaneously and complete projects/assignments as required with minimal supervision Preferred Qualifications This position requires the applicant to work with multiple managers based on the needs of the business. This applicant must be able to handle multiple tasks. Education Verifiable High School diploma or GED is required. Business Overview It's a new day in health care. Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all. We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability. CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT . We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team . Please note that we only accept applications for employment via this site. If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com . For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Quest Diagnostics Basic Purpose: Under the direction of the Branch Manager or Field Leader, the Mobile Examiner's primary responsibility is to provide coverage in the field ensuring that mobile exams are completed accurately and on time. Maintain a safe and professional environment for applicants, clients, and employees, perform with confidence all aspects of an insurance exam, including specimen collection and processing duties following established practices and procedures. May also be required to act as coach, mentor, instructor and resource person for new employees who have completed the required phlebotomy-training program. Duties and Responsibilities: 1. Ensures all specimens are collected accurately and on time. Collects specimens according to established procedures. Conducts in center exams and mobile exams, which include taking basic vitals, medical histories, venipuncture, urine collection, and EKG. Also collects specimens for pre- employment drug screenings and other Quest Diagnostics services. Responsible for completing application packets and other paperwork accurately. Label, centrifuge and split specimens as required by test order. Upload and complete cases in portal within 24 hrs on weekdays and within 48 hrs on weekends. Package specimens for transport and ship to lab indicated on work orders. 2. Responsible for the safe and timely transporting of specimens, supplies, equipment and materials to the appropriate destination. Maintains records of each specimen collected each day. Support Record Deletion process when directed by Management. Submits original paperwork to destination. Provides customer service to clients. 3. Follows current Examiner's Manual. Reads, understands and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies and procedures, Employee Handbook, Quality Assurance Manual). Maintains all appropriate Phlebotomy logs. Maintains error rate of no more than 3%. Confirms exams with clients day before appointment and status the case at time of confirmation. Correct non-applicant errors within a 24 hour timeframe. Submits accurate time and travel logs as directed by management and on time. Submits accurate expense forms, if applicable, on the required day. Properly clock in and out for work assignments. Provides travel logs when applicable. 4. Demonstrates organizational commitment. Adheres to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times. Be aware of smoke residue and heavy fragrances. Wear company issued identification badge at all times during work assignments. Reports on time to work, following attendance guidelines. Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement. Communicates appropriately with customers, agents, applicants, coworkers and the general public. Communicates all unresolved problems immediately to the appropriate Manager or Supervisor. Remains polite and courteous at all times.

Quest Diagnostics Basic Purpose: Under the direction of the Branch Manager or Field Leader, the Collector's primary responsibility is to provide coverage in the field ensuring that collections are completed accurately and on time. Maintain a safe and professional environment for clients, and employees, perform with confidence all aspects of the testing, including specimen collection and processing duties following established practices and procedures. Duties and Responsibilities: 1. Ensures all specimens are collected accurately and on time. a. Collects specimens according to established procedures using DOT guideline 49 CFR-Part 40. b. Completes random and emergency observed urine collections of same sex clients as needed. c. Collects specimens for drug screenings and other Quest Diagnostics services. d. Responsible for completing Chain of Custody (COC) forms and Alcohol Testing Forms accurately. e. Label specimens as required. f. Upload, fax, mail COC and Alcohol Testing Form within 24 hours to appropriate location. g. Package specimens for transport and ship to lab indicated on work orders. h. Make certain the proper forms are used for various collections. 2. Responsible for the safe and timely transporting of specimens, supplies, equipment and materials to the appropriate destination. a. Maintains records of each specimen collected. Support Record Deletion process when directed by Management. b. Provides customer service to clients.3. Follows DOT Guidelines for Breath Alcohol and Urine collections.a. Maintains all appropriate collection logs, accuracy logs, calibrations, DOT and BAT certifications. b. Correct collection errors within a 24 hour timeframe. c. Submits accurate time and travel logs as directed by management and on time.d. Submits accurate expense forms, if applicable, when required.e. Properly clock in and out for work assignments.f. Provides travel logs when applicable. g. Must send monthly Accuracy Checks to designated site location. 4. Demonstrates organizational commitment. a. Adheres to departmental and company code of grooming, dress code and lab coat policies; appearing neat and clean at all times. Be aware of smoke residue and heavy fragrances. b. Wear company issued identification badge at all times during work assignments. c. Reports on time to site within specified guidelines. d. Communicates appropriately with customers, 24-7 all center, Branch Office, clients, employees and the general public.e. Communicates all DER discrepancies immediately to the appropriate Manager/Supervisor, employer representative and/or call center. f. Remains polite and courteous at all times.5. Additional responsibilities of the Drug and Breath Alcohol Collector.a. Ensures equipment is neat, clean and in good repair, takes appropriate action to advise Manager or Supervisor of required repairs and maintenance.b. Keeps necessary supplies on hand and contacts the proper website when supplies need to be replenished. c. Works effectively with staff employees to ensure compliance with dress code, EHS & QA requirements, customer service requirements and SOP's, advising Manager or Supervisor of any issues or problems as they arise. d. Answers phone when called to be dispatched by employer. e. Return missed calls to dispatch even if not available for assignment. Dispatch is waiting for your return call. Advise call center when unavailable for collections.f. Participates on teams and special events when asked.g. Flexible travel (up to 100 mile radius) and flexible work hours. Maintain dates of availability and dates unavailable as appropriate. h. All other duties as assigned, within scope of the position. Supervision Exercised: N/A Qualifications: Education: * High school diploma or equivalency preferred. * Prefer Certified BAT/Urine Collector * DOT Certification and any other necessary documentation pertaining to this position must be presented prior to a job offer. Work Experience: * Prefer urine or hair follicle collection and experience Physical and Mental Requirements: *Sitting, standing, driving, lifting no more than 10 pounds. * Ability to concentrate on task at hand Technical Training or Professional Licensing N/A Other: * Must be able to successfully pass pre-employment background check and successfully pass pre-employment drug screen. * Excellent interpersonal and communication skills. * Must be flexible and available based on staffing requirements; weekends and holidays. May be required to work occasional on-call duties weekends, evenings and early AM. * Must have valid driver license and clean driving record with access to dependable and insured transportation. * Demonstrates good organization, communication, and interpersonal skills; is able to manage concerns of patients and employees in a professional manner. * Basic computer skills in Microsoft office with the ability to learn new software. * Must be able to make decisions based on established procedures and exercise good judgment. Seek Supervisor guidance when appropriate. * Ability to work in a rapidly changing environment. * Access to cell phone with texting and emailing capabilities. * Access to computer with scanning, printing and faxing capabilities.

Quest Diagnostics Basic Purpose: Under the direction of the Branch Manager or Field Leader, the Collector's primary responsibility is to provide coverage in the field ensuring that collections are completed accurately and on time. Maintain a safe and professional environment for clients, and employees, perform with confidence all aspects of the testing, including specimen collection and processing duties following established practices and procedures. Duties and Responsibilities: 1. Ensures all specimens are collected accurately and on time. a. Collects specimens according to established procedures using DOT guideline 49 CFR-Part 40. b. Completes random and emergency observed urine collections of same sex clients as needed. c. Collects specimens for drug screenings and other Quest Diagnostics services. d. Responsible for completing Chain of Custody (COC) forms and Alcohol Testing Forms accurately. e. Label specimens as required. f. Upload, fax, mail COC and Alcohol Testing Form within 24 hours to appropriate location. g. Package specimens for transport and ship to lab indicated on work orders. h. Make certain the proper forms are used for various collections. 2. Responsible for the safe and timely transporting of specimens, supplies, equipment and materials to the appropriate destination. a. Maintains records of each specimen collected. Support Record Deletion process when directed by Management. b. Provides customer service to clients.3. Follows DOT Guidelines for Breath Alcohol and Urine collections.a. Maintains all appropriate collection logs, accuracy logs, calibrations, DOT and BAT certifications. b. Correct collection errors within a 24 hour timeframe. c. Submits accurate time and travel logs as directed by management and on time.d. Submits accurate expense forms, if applicable, when required.e. Properly clock in and out for work assignments.f. Provides travel logs when applicable. g. Must send monthly Accuracy Checks to designated site location. 4. Demonstrates organizational commitment. a. Adheres to departmental and company code of grooming, dress code and lab coat policies; appearing neat and clean at all times. Be aware of smoke residue and heavy fragrances. b. Wear company issued identification badge at all times during work assignments. c. Reports on time to site within specified guidelines. d. Communicates appropriately with customers, 24-7 all center, Branch Office, clients, employees and the general public.e. Communicates all DER discrepancies immediately to the appropriate Manager/Supervisor, employer representative and/or call center. f. Remains polite and courteous at all times.5. Additional responsibilities of the Drug and Breath Alcohol Collector.a. Ensures equipment is neat, clean and in good repair, takes appropriate action to advise Manager or Supervisor of required repairs and maintenance.b. Keeps necessary supplies on hand and contacts the proper website when supplies need to be replenished. c. Works effectively with staff employees to ensure compliance with dress code, EHS & QA requirements, customer service requirements and SOP's, advising Manager or Supervisor of any issues or problems as they arise. d. Answers phone when called to be dispatched by employer. e. Return missed calls to dispatch even if not available for assignment. Dispatch is waiting for your return call. Advise call center when unavailable for collections.f. Participates on teams and special events when asked.g. Flexible travel (up to 100 mile radius) and flexible work hours. Maintain dates of availability and dates unavailable as appropriate. h. All other duties as assigned, within scope of the position. Supervision Exercised: N/A Qualifications: Education: * High school diploma or equivalency preferred. * Prefer Certified BAT/Urine Collector * DOT Certification and any other necessary documentation pertaining to this position must be presented prior to a job offer. Work Experience: * Prefer urine or hair follicle collection and experience Physical and Mental Requirements: *Sitting, standing, driving, lifting no more than 10 pounds. * Ability to concentrate on task at hand Technical Training or Professional Licensing N/A Other: * Must be able to successfully pass pre-employment background check and successfully pass pre-employment drug screen. * Excellent interpersonal and communication skills. * Must be flexible and available based on staffing requirements; weekends and holidays. May be required to work occasional on-call duties weekends, evenings and early AM. * Must have valid driver license and clean driving record with access to dependable and insured transportation. * Demonstrates good organization, communication, and interpersonal skills; is able to manage concerns of patients and employees in a professional manner. * Basic computer skills in Microsoft office with the ability to learn new software. * Must be able to make decisions based on established procedures and exercise good judgment. Seek Supervisor guidance when appropriate. * Ability to work in a rapidly changing environment. * Access to cell phone with texting and emailing capabilities. * Access to computer with scanning, printing and faxing capabilities.

Walgreens Overview As a Customer Service Associate, you are the face of Walgreens - the person who helps fulfill our mission of making people's lives a little easier. Along with providing friendly, courteous and efficient service to our customers, Customer Service Associate are also responsible for everything from cash register operations and customer service to merchandising, store inventory and maintaining store signage and displays. It's a great introduction to the Walgreens organization, with opportunities to excel in this position for years to come or explore a variety of opportunities. Responsibilities Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Provides customers with courteous, friendly, fast, and efficient service. Recommends items for sale to customer and recommends trade-up and/or companion items. Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. Implements Company asset protection procedures to identify and minimize profit loss. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager or assigned by corporate.

Aetna Description: The Supervisor is responsible for oversight of healthcare management staff including the organization and development of high performing teams. Works closely with functional area managers to ensure consistency in clinical interventions supporting our members. Accountable for meeting the financial, operational and quality objectives of the unit. 64551 Fundamental Components: Oversees the implementation of healthcare management services for assigned functional area Implements clinical policies & procedures in accordance with applicable regulatory and accreditation standards (e.g. NCQA, URAC, state and federal standards and mandates as applicable) Serve as a content model expert and mentor to the team regarding practice standards, quality of interventions, problem resolution and critical thinking Ensure implementation and monitoring of best practice approaches and innovations to better address the member's needs across the continuum of care May act as a liaison with other key business areas. May develop/assist in development and/review new training content May collaborate/deliver inter and intra-departmental training sessions Protects the confidentiality of member information and adheres to company policies regarding confidentiality Manages resources responsible for identification of members, development and implementation of care plans, enhancement of medical appropriateness and quality of care and monitoring, evaluating and documenting of care Develop, initiate, monitor and communicate performance expectations Ensures the team's understanding and use of information system capability and functionality May have responsibility for their own case load work May act as a single point of contact for the customer and the Account Team including: participation in customer meetings, implementation and oversight of customer cultural requirements, and support implementation of new customers. Participate in the recruitment and hiring process for staff using clearly defined requirements in terms of education, experience, technical and performance skills Assesses developmental needs and collaborates with others to identify and implement action plans that support the development of high performing teams Establish an environment and work style that promotes the concept of teamwork, cross product integration, and continuum of care thinking that results in strong performance Consistently demonstrates the ability to serve as an model change agent and lead change efforts Create a positive work environment by acknowledging team contributions, soliciting input, and offering personal assistance, when needed Accountable for maintaining compliance with policies and procedures and implements them at the employee level Background Experience: 5+ years post master's degree clinical experience; Required 1+ years of Leadership experience; Required Active unrestricted State Behavioral Health Licensure; Required Master's degree in behavioral health field; Required Computer literacy and experience familiarity with Microsoft Excel, Word, and web-based applications desired. Ability to work with people in such a manner as to build high morale and group commitment to goals and objectives. Ability to evaluate and interpret data, identify areas of improvement, and focus on interventions to improve outcomes. Ability to communicate effectively with Providers, Members, Staff and other Leaders both in oral and written formats (e.g., may provide support to the sales staff & network staff via onsite customer visits and/or presentations) Additional Job Information: This position will supervise the Utilization Management Behavioral Health Team. Understanding of the Kansas Medicaid process is essential and should be reflected in previous history. Required Skills: Leadership - Anticipating and Innovating, Leadership - Driving a Culture of Compliance, Leadership - Engaging and Developing People Desired Skills: Leadership - Collaborating for Results, Leadership - Creating Accountability, Service - Working Across Boundaries Functional Skills: Medical Management - Medical Management - Concurrent Review Education: Mental Health - Licensed Clinical Social Worker, Mental Health - Licensed Master Social Worker (LMSW) Potential Telework Position: No Percent of Travel Required: 0 - 10% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Aetna Description: Utilizes clinical skills to coordinate, document and communicate all aspects of the utilization/benefit management program. Applies critical thinking and knowledge in clinically appropriate treatment, evidence based care and medical necessity criteria for appropriate utilization of services. 64588 Fundamental Components: Consults and lends expertise to other internal and external constituents in the coordination and administration of the utilization/benefit management functionGathers clinical information and applies the appropriate medical necessity criteria/guideline, policy, procedure and clinical judgment to render coverage determination/recommendation/discharge planning along the continuum of care(*) Utilizes clinical experience and skills in a collaborative process to evaluate and facilitate appropriate healthcare services/benefits for members including urgent or emergent interventions (such as triage / crisis support)(*) Coordinates/Communicates with providers and other parties to facilitate optimal care/treatment(*) Identifies members who may benefit from care management programs and facilitates referral(*) Identifies opportunities to promote quality effectiveness of healthcare services and benefit utilization(*) Background Experience: Managed care/utilization review experience; Preferred 1+ years clinical practice experience, e.g., hospital setting, alternative care setting such as home health or ambulatory care; Required. Licensed independent Behavioral Health clinician in state of service; Required Additional Job Information: Typical office working environment with productivity and quality expectationsWork requires the ability to perform close inspection of hand written and computer generated documents as well as a PC monitor.Sedentary work involving periods of sitting, talking, listening. Work requires sitting for extended periods, talking on the telephone and typing on the computer.Ability to multitask, prioritize and effectively adapt to a fast paced changing environmentPosition requires proficiency with computer skills which includes navigating multiple systems and keyboarding Technology Experience: Desktop Tool - Microsoft Outlook, Desktop Tool - Microsoft Word Education: Mental Health - Licensed Clinical Social Worker, Mental Health - Licensed Master Social Worker (LMSW) Potential Telework Position: Yes Percent of Travel Required: 0 - 10% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Aetna Description: Responsible for the overall supervision of Customer Service employees. Accountable for member/provider satisfaction, retention, and growth by efficiently delivering competitive services to members/providers. 64392 Fundamental Components: Develops, motivates, evaluates and coaches staff on work procedures, proper call handling and teamwork delivering excellent customer service. Is visible and available to staff to answers questions, monitor calls and give ongoing feedback. Utilizes available incentive programs to reward, recognize and celebrate team and individual successes. Assesses individual and team performance on a regular basis and provide candid and timely feedback regarding developmental and training needs; includes completion of monthly and annual scorecards. Monitors all performance measures such as daily stats and schedule adherence; allocates resources to meet volume and performance demands. Develops and maintains strong collaborative relationships with constituents and internal business partners to maintain excellent lines of communication and share resources to meet common service center objectives. Remove barriers to job performance and ensures regulatory compliance. Attracts, selects, and retains high caliber, diverse talent able to successfully achieve or exceed business goals. Builds a cohesive team that works well together. Acts as liaison between staff and other areas, including management, all segments, provider teams, etc., communicating workflow results, ideas, and solutions. Proactively analyzes constituent data, identifies trends and issues. Recognizes and acts on the needs to improve the development and delivery of products and services. Clearly identifies what must be accomplished for successful completion of business objectives.Effectively applies and enforces Aetna HR polices and practices, i.e., FML/EML, Attendance, Code of Conduct, Disciplinary Guidelines. Background Experience: Experience with claim/call center environment. 2 years leading claim/customer service team. Associate's degree or equivalent work experience. Additional Job Information: Solid written and oral communication skills. Strong project management skills (financial, analytical, planning and implementation). Solid leadership skills including staff development. Outstanding customer service skills are required. Prioritizes tasks effectively. Well organized. Negotiation skills. Technical skills. Problem solving skills. Required Skills: Leadership - Collaborating for Results, Leadership - Engaging and Developing People Desired Skills: Service - Working Across Boundaries Potential Telework Position: No Percent of Travel Required: 0 - 10% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Aetna Description: Customer Service Representative is the face of Aetna and impacts members' service experience by manner of how customer service inquiries and problems via telephone, internet or written correspondence are handled. Customer inquiries are of basic and at times complex nature. Engages, consults and educates members based upon the member's unique needs, preferences and understanding of Aetna plans, tools and resources to help guide the members along a clear path to care. 64405 Fundamental Components: Answers questions and resolves issues based on phone calls/letters from members, providers, and plan sponsors. Triages resulting rework to appropriate staff. Documents and tracks contacts with members, providers and plan sponsors. The CSR guides the member through their members plan of benefits, Aetna policy and procedures as well as having knowledge of resources to comply with any regulatory guidelines. Creates an emotional connection with our members by understanding and engaging the member to the fullest to champion for our members' best health. Taking accountability to fully understand the member's needs by building a trusting and caring relationship with the member.Anticipates customer needs. Provides the customer with related information to answer the unasked questions, e.g. additional plan details, benefit plan details, member self-service tools, etc. Uses customer service threshold framework to make financial decisions to resolve member issues. Explains member's rights and responsibilities in accordance with contract.Processes claim referrals, new claim handoffs, nurse reviews, complaints (member/provider), grievance and appeals (member/provider) via target system. Educates providers on our self-service options; Assists providers with credentialing and re-credentialing issues. Responds to requests received from Aetna's Law Document Center regarding litigation; lawsuits Handles extensive file review requests. Assists in preparation of complaint trend reports. Assists in compiling claim data for customer audits. Determines medical necessity, applicable coverage provisions and verifies member plan eligibility relating to incoming correspondence and internal referrals. Handles incoming requests for appeals and pre-authorizations not handled by Clinical Claim Management. Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible. Performs financial data maintenance as necessary.Uses applicable system tools and resources to produce quality letters and spreadsheets in response to inquiries received. Background Experience: Customer Service experiences in a transaction based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate. Experience in a production environment. High School or GED equivalent. Additional Job Information: Ability to multi-task to accomplish workload efficiently. Understanding of medical terminology. Oral and written communication skills. Ability to maintain accuracy and production standards. Negotiation skills Technical skills Problem solving skills. Attention to detail and accuracy. Analytical skills. Potential Telework Position: No Percent of Travel Required: 0 - 10% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Quest Diagnostics Rep PS I (Phleb)- Overland Park, Kansas - M-F Go the extra mile. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It's about providing clarity and hope. In Patient Services you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You'll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve. At Quest, Patient Service roles are tremendously important - it is a patient-focused role where it is essential to remember that there is a life and person behind every test tube. Your skills are critical, as is your ability to work with the patients. The role is varied and offers a developing career in Phlebotomy due to the scale and reach of Quest. You can grow and improve your skills in a fast-moving, supportive team environment. Most importantly, you can help us make a real difference. Job Summary The Patient Services Representative I (PSR I) represents the face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life-defining health decisions. The PSR I draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR I will demonstrate Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to work in a doctor's office, a patient service center, in a house call environment, or as business needs dictate. Job Accountabilities (Responsibilities) 1.Collect specimens according to established procedures. This includes, but not limited to: drug screens, biometric screening and insurance exams. 2.Administer oral solutions according to established training. 3.Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services. 4.Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders. 5.Enter billing information and collect payments when required, including the safeguarding of assets and credit card information. 6.Data entry and processing specimens including: labeling, centrifuging, splitting, and freezing specimens as required by test order. 7.Perform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed. 8.Read, understand and comply with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual); and ensure that all staff members follow instructions. 9.Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct. 10.Assist with compilation and submission of monthly statistics and data. 11.Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs. 12.Complete training courses and keep up-to-date with the latest phlebotomy techniques. 13.Travel to Territory Manager meeting if held off-site or off normal shift. 14.Participate on special projects and teams. 15.Stay up-to-date on company communications. Job Requirements 1.Ability to provide quality, error free work in a fast-paced environment. 2.Ability to work independently with minimal on-site supervision. 3.Excellent phlebotomy skills to include pediatric and geriatric. 4.Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime. 5.Committed to all Quest Diagnostics policies and procedures including company dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles. 6.Must have reliable transportation, valid driver license, and clean driving record, if applicable. 7.Must demonstrate superior customer focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change throughout Quest; and knowledge of our business. Physical Requirements 1.Lift light to moderately heavy objects. The normal performance of duties may require lifting and carrying objects. Objects in the weight range of 1 to 15 pounds are lifted and carried frequently; objects in the weight range of 16 to 25 pounds are lifted and carried occasionally and objects in the weight range of 26 to 40 pounds are seldom lifted and carried. Objects exceeding 41 pounds are not to be lifted or carried without assistance. 2.Must be able to sit or stand for long periods of time; requires long hours of eye and hand coordination. 3.Must be able to perform repetitive tasks with dominant hand frequently to constantly throughout the day. 4.Position requires travel. 5.Extensive use of phone and PC. 6.Fine dexterity with hands/steadiness. 7.Talking. 8.Walking. 9.Balancing. 10.Bending/kneeling. 11.Pushing/pulling. 12.Reaching/twisting. [All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. All duties and requirements are essential job functions.] Required Education 1.High school diploma or equivalent. 2.Medical training: medical assistant or paramedic training preferred. 3.Phlebotomy certification preferred. Required in California, Nevada, and Washington. Work Experience 1.One year phlebotomy experience preferred. 2.Customer service in a retail or service environment preferred. 3.Keyboard/data entry experience.