5 jobs found in effingham

Overview The Software Engineer II’s role is to define, develop, test, analyze, and maintain software applications in support of the achievement of Patterson software requirements. This includes writing, coding, testing, and analyzing software programs and applications. The Software Engineer II will also research, design, document, and modify software specifications throughout the development life cycle. Responsibilities Software Development   Collaborate with clients, developers, and other team members in the conceptualization and development of new or existing software applications.  Assist in the definition, development, and documentation of software’s business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments.  Help research, identify, analyze, and fulfill requirements of all internal and external program users and stakeholders. Write programming scripts to enhance functionality and/or performance of company applications as directed.  Execute software testing on new and existing programs for the purposes of correcting errors and general debugging.   Agile Team Work   Participate in defining software development plans, including scoping, scheduling, and implementation. Perform program turnover to production support and customers upon completion of development, testing, and documentation.   Issue Resolution Provide Level 2 support for incoming incident tickets from end users to resolve application and software issues. Partner with others in resolving problems with software products or company software systems. Patterson Core Values:   Passionate – We are excited about our business and authentic in our motivation. Focused – We are clear on our priorities, set high expectations, and are accountable for our commitments to our customers and each other. People-First – We build lasting relationships and invest in our team members, customers, and partners. Always Advancing – We continually seek fresh ideas and innovative solutions for our business and our customers. Qualifications Bachelor's Degree in Computer Science, Management Information Sciences, Mathematics, Engineering, Business, or area of functional responsibility preferred, or a combination of equivalent education and experience At least 3 years of programming experience required.  Should have prior experience within various platforms and languages. Knowledge of all aspects of application development and project life cycles, including Agile applications Excellent understanding of coding methods and best practices Extensive database and operating systems experience Demonstrated knowledge in object oriented programming and design  Ability to conduct research into software-related issues and products Preferred Qualifications:  front-end web development skills including HTML, Javascript, and Angular skills with CSS and LESS

Walgreens Overview As a Customer Service Associate, you are the face of Walgreens - the person who helps fulfill our mission of making people's lives a little easier. Along with providing friendly, courteous and efficient service to our customers, Customer Service Associate are also responsible for everything from cash register operations and customer service to merchandising, store inventory and maintaining store signage and displays. It's a great introduction to the Walgreens organization, with opportunities to excel in this position for years to come or explore a variety of opportunities. Responsibilities Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Provides customers with courteous, friendly, fast, and efficient service. Recommends items for sale to customer and recommends trade-up and/or companion items. Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. Implements Company asset protection procedures to identify and minimize profit loss. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager or assigned by corporate.

Overview Technology Training Specialist is responsible for phone and web-based training in support of Patterson software products. The person in this role will help with training material development and implementation. They follow a curriculum but are flexible and able to adapt to meet the needs of their customer. They are able to anticipate needs and answer advanced questions. They are considered a subject matter expert and proactively adapt to changes in the technologies they represent. Responsibilities Major Duties:  Conduct trainings for Patterson software offerings with new or existing customers Maintains knowledge of current and new Patterson software products and industry knowledge Collaborate with Sales and Support to ensure the customer experience is satisfactory and seamless from sales to implementation to support Analyze customer data points such as system use and adoption rate  to determine efficacy of training and additional post training effort Design curriculum for Patterson software offerings Present information using a variety of instructional methodology Uses consultative approach to determine customer training needs Communicates customer needs and trends to organizational stakeholders Actively search for, identify and develop upsell opportunities such as eServices, software and training by consultatively determining gaps in customer needs and recommending appropriate solutions. Perform other duties as required and completes all job functions as per departmental policies and procedures Critical Competencies:  Ethics & Integrity: Acts consistently and makes decisions in the organization’s best interest.   Customer Focus : Makes customers and their needs the primary focus of one’s actions.   Drive for Results: Demonstrates drive, determination, and ownership to achieve both results and success.   Technical Expertise: Demonstrates and maintains technical and professional skill or knowledge in position-related areas.   Problem Solving: Uses logic and analytical methods to identify solutions resulting in effective problem resolution.   Self-Management: Manages time and resources and balances competing demands to ensure work is completed.   Collaboration: Works effectively with others to achieve a common goal. Qualifications Minimum Qualifications: High School Diploma or equivalent 1+ years’ experience in Customer Support or related field, such as Client Onboarding, Client Engagement or Customer Service Excellent communication skills; both verbal and written Excellent Organizational Skills Excellent Interpersonal Skills Strong knowledge of Microsoft Windows and the MS Office productivity suite. Excellent presentation skills Strong Critical thinking skills Positive self-starter with the ability to work independently or contribute to a team Ability to communicate complex technical terms in an easy understand manner Ability to engage with and establish trust and rapport with all levels of customers and employees Customer oriented Ability to multi-task and prioritize duties Strong attention to detail   Preferred Qualifications: Ability to travel as required, sometimes on short notice Associates Degree or equivalent work experience Experience with dental and/or veterinary practices and environments. Working knowledge of a Practice management application; preferably Patterson EagleSoft or IntraVet

Overview The Shared Services Application Analyst is responsible for enhancing service cloud capabilities.  This position will report to and work closely with the Shared Services Lead Analyst to understand implementation and road map for various functions of service cloud solutions.  This position will be responsible for understanding the organizational needs and framework updates of Service Cloud. The Shared Services Application Analyst will be responsible for implementing updates to Service Cloud. Responsibilities Customize and extend service cloud applications utilizing custom objects, custom fields, add-ins, API’s etc. Translate business requirements into technical design configuration and enhancement of service cloud functionality Develop new and maintain existing integrations with third party applications and systems. Implement, update, edit, and/or change existing framework, add-ins and codes Monitor and maintain efficient and effective application performance and availability Responsible for the functional specification, technical design, implementation and support of Service Cloud Solutions. Provides timely updates and communications to stakeholders Prepare clear and concise reports, dashboards, and data extracts. Works and collaborates with other areas of the Patterson business to understand needs and potential drivers with using the service cloud tool. Perform other duties as assigned Qualifications Certificate and/or Degree in related field or a combination of equivalent education and experience Proven problem solving capabilities and skills Intermediate to advanced knowledge in JavaScript, PHP, CSS, HTML, Web design Requires a consistent, positive attitude and respect for high quality standards Requires the ability to make quick, sound judgments Strong analytical and problem-solving abilities Ability to absorb new ideas and concepts quickly Strong organizational, attention to detail and task follow-up skills. Adept at handling multiple assignments in a timely manner and meeting assigned deadlines

Overview Job Summary: The Support Specialist - Tier I properly responds to incoming customer requests, via phone, email, and/or chat session, to ensure the customer's questions are answered in a timely manner. This includes receiving, prioritizing, documenting and actively resolving customer requests and escalating incidents when considered appropriate and necessary to maintain service level expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give hands-on help at the desktop level. Responsibilities   Major Duties: Respond to incoming customer requests via phone, email and/or chat sessions. Troubleshoot and resolve customer issues in a timely manner including the use of software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution. Meet or exceed department performance metrics such as calls per hour, call lengths and adherence to schedule, etc. Maintain technical expertise and proficiency with all related and relevant software and computer systems. Follow-through and tracking to ensure escalated and active issues are researched and resolved in such a manner to meet or exceed customer expectations. Communicate professionally and effectively with customers for follow-up when required. Maintain relevant skills and credits via internal support continuing training courses. Follow established department processes and procedure. Escalating issues and communicating appropriately with peers and management to ensure customer issues are addressed in a timely manner. Perform other duties as assigned. Critical Competencies: Customer Engagement : Builds a rapport with the customer, understands and represents the customer needs when making business decisions and communicating internally; Guides customers to best solutions.  Flexibility : Easily adapts to new methods and procedures; assists others embrace disruptions as opportunities for improvement; responds to change initiatives with positive outlook and energy. Communication : Actively listens and communicates clearly and effectively both verbally and non-verbally.  Demonstrates compassion and understanding; open to other view points in the interest of achieving best possible outcomes. Builds positive relationships, uses tact in sensitive situations. Self-Management : Ability to prioritize time and tasks with little direction in order to complete work on schedule; organized and efficient; ability to bring order to complex and competing demands. Action Orientation :  Takes initiative and action with a drive to achieve and be successful; seeks out challenging situations; encourages others with positive and energetic support and enthusiasm. Interpersonal Effectiveness : Maintains credibility by following through with commitments; Takes responsibility for mistakes; exhibits professional and appropriate emotional response to situations. Technical Expertise : Maintains technically relevant skills and demonstrates the ability to apply technical skills in solving business/technical problems. Qualifications Minimum Qualifications: High School Diploma or equivalent Strong customer service orientation Requires excellent verbal communication skills Requires a consistent, positive attitude and respect for high quality standards Excellent computer skills Requires the ability to make quick, sound judgments when answering questions Excellent multi-tasking skills Committed to being a team player Requires the ability to recall numerous guidelines and procedures Excellent organizational skills Ability to absorb new ideas and concepts quickly Strong analytical and problem-solving abilities Preferred Qualifications : Associate's Degree Ability to present ideas in business-friendly and user-friendly language Highly self-motivated and directed Ability to work effectively within a team and as an individual contributor in a fast-paced changing environment -- multi-tasks, prioritizes and meets deadlines in timely manner Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization Strong organizational, attention to detail and task follow-up skills; adept at handling multiple assignments in a timely manner and meeting assigned deadlines Actively volunteers for various projects, tasks and event committees