11 jobs found in effingham

Walgreens Job DescriptionIn accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures.Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers.Models and delivers a distinctive and delightful customer experience.Customer ExperienceEngages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting,...

Walgreens Job DescriptionModels and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.Customer ExperienceEngages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).OperationsProvides customers with courteous, friendly, fast, and efficient service.Recommends items for sale to customer and recommends trade-up and/or companion items.Registers customer purchases on assigned cash register, collects cash and...

Job Summary The Quality Assurance Manager’s role is to manage QA staff, to develop and establish quality assurance standards and measures, and provide direction on priorities for the QA staff. This individual will implement and direct staff in gathering and analyzing data in support of business cases, proposed projects, and systems requirements, including creation and execution of test plans and tracking defects and fixes in product development, software application development, information systems, and operations systems. The QA Manager will apply proven analytical and problem-solving skills to validate processes and methodologies to maximize the benefit of business investments in initiatives. Essential Functions To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position....

Job Summary The Support Specialist - Tier I properly responds to incoming customer requests, via phone, email, and/or chat session, to ensure the customer's questions are answered in a timely manner. This includes receiving, prioritizing, documenting and actively resolving customer requests and escalating incidents when considered appropriate and necessary to maintain service level expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give hands-on help at the desktop level. This job has remote opportunities available!   Watch here to learn more about working as a Support Specialist https://vimeo.com/359593306/e06ea73be1. Essential Functions   Major Duties: Respond to incoming customer requests via phone, email and/or chat sessions. Troubleshoot and resolve customer issues in a timely manner including the use of software updates, drivers, knowledge bases, and FAQ resources on...

Job Summary The Support Specialist - Tier I properly responds to incoming customer requests, via phone, email, and/or chat session, to ensure the customer's questions are answered in a timely manner. This includes receiving, prioritizing, documenting and actively resolving customer requests and escalating incidents when considered appropriate and necessary to maintain service level expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give hands-on help at the desktop level. This job has remote opportunities available!   Watch here to learn more about working as a Support Specialist https://vimeo.com/359593306/e06ea73be1. Essential Functions   Major Duties: Respond to incoming customer requests via phone, email and/or chat sessions. Troubleshoot and resolve customer issues in a timely manner including the use of software updates, drivers, knowledge bases, and FAQ resources on...

Overview Order to Cash (OTC) Customer Care Representative will be a member of the Team responsible for being the primary contact group for incoming customer and branch calls.  Role will require frequent communication with customers, branch personnel, and Shared Services team members.  Role will assist the customer or branch with their request if able, or will transfer the call within Shared Services for assistance.  The system of record will initially be Lawson with an eventual migration to SAP.   The OTC Customer Care Representative will report directly to the OTC Manager and will work closely with both Branch Personnel and Shared Services teammates.   Success will depend on having a “customer first” attitude, along with a willingness to learn new functions and positively contribute to team performance. Responsibilities Provide professional administrative and telephone support for incoming customer and branch phone calls to the Shared Services Center....

Overview The Veterinary Support Specialist properly responds to incoming customer requests, via phone, email, and or chat session, to ensure the customers' questions are answered in a timely manner. This includes receiving, prioritizing, documenting and actively resolving customer requests and escalating incidents when considered appropriate and necessary to maintain service level expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give hands-on help at the desktop level. This role is remote in the state of Illinois or onsite at the Patterson Technology Center in Effingham, IL.  Responsibilities Respond to incoming customer requests via phone, email and or chat sessions. Troubleshoot and resolve customer issues in a timely manner including the use of software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution. Meet or exceed...

Overview The Administrative Assistant II supports the business unit(s) by providing administrative services to the VP of Tech Services & Contact Centers. They work with more sophisticated processes than the Administrative Assistant I and manage confidential information. They might be called upon to provide receptionist duties. Responsibilities Daily activities may include but are not limited to : Creation of communication pieces and Power Point presentations in an accurate and efficient fashion   Receives and, handles communication within department(s) promptly and courteously   Maintains strong organizational skills to facilitate the efficient retrieval of material and can provide quality assurance for work of others Data Entry duties Handles travel arrangements Will be the Lead for the PTC’s Take Five Team Performs receptionist duties Performs other duties as assigned Critical Competencies:   Flexibility :  The Administrative...

Overview Job Summary: The Support Specialist - Tier I properly responds to incoming customer requests, via phone, email, and/or chat session, to ensure the customer's questions are answered in a timely manner. This includes receiving, prioritizing, documenting and actively resolving customer requests and escalating incidents when considered appropriate and necessary to maintain service level expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give hands-on help at the desktop level. Responsibilities   Major Duties: Respond to incoming customer requests via phone, email and/or chat sessions. Troubleshoot and resolve customer issues in a timely manner including the use of software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution. Meet or exceed department performance metrics such as calls per hour, call lengths and adherence...

Overview Job Summary: The Support Specialist - Tier I properly responds to incoming customer requests, via phone, email, and/or chat session, to ensure the customer's questions are answered in a timely manner. This includes receiving, prioritizing, documenting and actively resolving customer requests and escalating incidents when considered appropriate and necessary to maintain service level expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give hands-on help at the desktop level. Responsibilities   Major Duties: Respond to incoming customer requests via phone, email and/or chat sessions. Troubleshoot and resolve customer issues in a timely manner including the use of software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution. Meet or exceed department performance metrics such as calls per hour, call lengths and adherence...

Overview Order to Cash (OTC) Customer Care Representative will be a member of the Team responsible for being the primary contact group for incoming customer and branch calls.  Role will require frequent communication with customers, branch personnel, and Shared Services team members.  Role will assist the customer or branch with their request if able, or will transfer the call within Shared Services for assistance.  The system of record will initially be Lawson with an eventual migration to SAP.   The OTC Customer Care Representative will report directly to the OTC Manager and will work closely with both Branch Personnel and Shared Services teammates.   Success will depend on having a “customer first” attitude, along with a willingness to learn new functions and positively contribute to team performance. Responsibilities Provide professional administrative and telephone support for incoming customer and branch phone calls to the Shared Services Center....