The Manager, Product and Systems Delivery is a hands-on technical leader responsible for managing a cross-functional team including product owners, systems and document analysts, and quality assurance specialists. The ideal candidate combines strong technical expertise with proven leadership skills to ensure high-performing systems that support FSMB’s strategic objectives. FSMB is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or status as a protected veteran.

Are you passionate about engaging with medical professionals? Do you excel in delivering exceptional customer service and thrive in a collaborative environment? FSMB is seeking a detail-oriented and customer-focused Customer Experience Specialist to join our team. In this role, you will manage interactions across multiple communication platforms, including phone, email, and live chat.  The ideal candidate will deliver exceptional service, ensure customer satisfaction, and act as the voice of the customer, providing feedback to improve processes and experiences. You'll play a key role in furthering FSMB’s mission to protect the public and promote quality healthcare while enjoying a positive work-life balance and opportunities for personal growth. ________________________________________ Who Are You? Exceptional communication skills (listening, verbal, and written) with proficiency in managing multi-business protocols. Creative and proactive problem-solver with strong...