262 senior customer service representative jobs found

Capital One Senior Associate, Project Manager, Consumer Intelligence The Consumer Intelligence (CI) team within the Strategy Group at Capital One was created by CEO mandate to capture the voice of the customer to inform business decisions. CI delivers on this mandate by supporting a comprehensive customer and associate feedback listening program that includes the capture, analysis, and deployment of feedback across all of Capital One. CI has built an enterprise voice of customer system that includes an arsenal of surveys and tools, digital platforms to visualize and action on feedback, and an insights team that enables associates to better drive our mission. Role Summary: CI's Customer Experience Management Program (CEMP) is seeking a highly motivated strategic thinker with the ability to quickly put structure in place to manage project delivery and well-managed operations in an evolving environment. Strong communication skills, attention to detail, and the...

Capital One Senior Associate, Project Manager, Consumer Intelligence The Consumer Intelligence (CI) team within the Strategy Group at Capital One was created by CEO mandate to capture the voice of the customer to inform business decisions. CI delivers on this mandate by supporting a comprehensive customer and associate feedback listening program that includes the capture, analysis, and deployment of feedback across all of Capital One. CI has built an enterprise voice of customer system that includes an arsenal of surveys and tools, digital platforms to visualize and action on feedback, and an insights team that enables associates to better drive our mission. Role Summary: CI's Customer Experience Management Program (CEMP) is seeking a highly motivated strategic thinker with the ability to quickly put structure in place to manage project delivery and well-managed operations in an evolving environment. Strong communication skills, attention to detail, and the...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary As a part of the Document Management team in the Quality, Compliance, and Oversight Office, the Records and Information Senior Manager is responsible for assisting with the creation and planning of the Agency records management program for both core mission and administrative records, regardless of medium or format at the MBTA. This position assists with overseeing, developing, and implementing policies and procedures necessary to...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Project Manager Bridge & Structures will be the MBTA's lead representative for the Capital Delivery Department who has the responsibility, from inception to completion, for managing projects. Responsibilities will include the procurement, management and closeout of design and construction contracts as well as coordination and communication with internal and external stakeholder groups to facilitate both design and construction...

Fidelity Investments Job Description: Summary Operations & Services Group (OSG) provides superior customer service to Fidelity's Institutional Products Group's businesses through innovation, dedication and commitment to excellence. With eight operating divisions located throughout the country, OSG provides securities execution, clearance, and information management services to retail, institutional, and correspondent clients. OSG performs tens of thousands of over-the-counter, listed equities, options, bonds, and mutual fund transactions daily. The Alternative Investment Service Associate is a critical member of the OSG organization. In this role you will be responsible for processing client transactions accurately and expeditiously. Attention to detail and accuracy is will be must for this role. The associate should be capable of dealing high volume workloads as well as managing multiple client requests/issues that must be completed within a tight timeframe. The...

Fidelity Investments Job Description: Summary Operations & Services Group (OSG) provides superior customer service to Fidelity's Institutional Products Group's businesses through innovation, dedication and commitment to excellence. With eight operating divisions located throughout the country, OSG provides securities execution, clearance, and information management services to retail, institutional, and correspondent clients. OSG performs tens of thousands of over-the-counter, listed equities, options, bonds, and mutual fund transactions daily. The Alternative Investment Service Associate is a critical member of the OSG organization. In this role you will be responsible for processing client transactions accurately and expeditiously. Attention to detail and accuracy is will be must for this role. The associate should be capable of dealing high volume workloads as well as managing multiple client requests/issues that must be completed within a tight timeframe. The...

Southern Company BUSINESS ANALYST BASIC RESPONSIBILITIES: The Business Analyst position lies within the AGL Services Company supporting the FP&A & Regulatory department exclusively supporting the retail natural gas business ("SouthStar"). This full-time position is accountable for managing the end-to-end reporting and advanced analytics for SouthStar Retail across all markets. The position requires integrating and harmonizing large, complex datasets from multiple sources into structured, actionable intelligence that drives strategic decision-making. Responsibilities include designing and maintaining data models, performing quantitative analysis, and generating insights that inform business recommendations and operational improvements. The role involves cross-functional collaboration with internal departments and external business partners to ensure data accuracy, consistency, and alignment with organizational objectives. Strong technical proficiency in SQL for...

Fidelity Investments Job Description: The Role As the CTC Representative in OSG Operations, you will play a critical role within Fidelity's Inbound Operations business unit. This position involves supporting a diverse range of back-office operations, including data extraction and document processing through multiple input channels-central scan, remote scan, and electronic formats. The Inbound team delivers transaction services across all of Fidelity's distribution channels, driving the company's growth with high-quality, cost-effective, and innovative service solutions. Our success is built on the expertise and dedication of our talented associates. 100% onsite; this is not a hybrid or remote opportunity Most Holidays are required Shift: Monday, Tuesday, Thursday, Friday 6:00am-2:30pm; Sunday 5:00am-1:30pm Note: Fidelity will not provide immigration sponsorship for this position. Primary Responsibilities: Perform document identification,...

First Horizon National Corporation Location : Onsite at the location listed in the job posting. Weekly Scheduled Hours : Monday through Friday 8:15AM to 5:15PM, Rotating Saturdays SUMMARY The Relationship Banker is a trusted advisor who engages clients in meaningful, consultative conversations to understand their financial goals and align on solutions that meet their needs. In this role, you will drive growth by actively promoting and selling the bank’s products and services. This role emphasizes deepening client relationships through excellent service, personalized advice, and proactive sales while supporting the banking center’s overall sales goals. This role performs the most complex assignments. ESSENTIAL DUTIES AND RESPONSIBILITIES Sales and Business Development • Proactive Sales Engagement: Engage clients in consultative conversations to understand financial priorities and recommend personalized banking solutions, with an emphasis on deposit accounts, loans...

Lincoln Property Company The Building Engineer I is responsible for maintaining, operating, and troubleshooting building systems, including HVAC, plumbing, and electrical systems, focusing on performing routine maintenance tasks, responding to tenant requests, and ensuring systems operate safely under the guidance of senior engineers. Essential Duties and Responsibilities: Perform scheduled maintenance, repairs, and inspections of building systems; address service requests, including hot/cold calls, plumbing issues, and lighting repairs. Troubleshoot minor equipment malfunctions and escalate issues as needed. Replace light fixtures, filters, and other components as required. Maintain accurate records of inspections and equipment performance. Interact with tenants, contractors, and property managers and work closely with senior engineers and technicians to support smooth building operations and resolve tenant issues. Assist with preventive maintenance tasks and...

Lincoln Property Company The Building Engineer I is responsible for maintaining, operating, and troubleshooting building systems, including HVAC, plumbing, and electrical systems, focusing on performing routine maintenance tasks, responding to tenant requests, and ensuring systems operate safely under the guidance of senior engineers. Essential Duties and Responsibilities: Perform scheduled maintenance, repairs, and inspections of building systems; address service requests, including hot/cold calls, plumbing issues, and lighting repairs. Troubleshoot minor equipment malfunctions and escalate issues as needed. Replace light fixtures, filters, and other components as required. Maintain accurate records of inspections and equipment performance. Interact with tenants, contractors, and property managers and work closely with senior engineers and technicians to support smooth building operations and resolve tenant issues. Assist with preventive maintenance tasks and...

Unitek Learning Company Description As a leading healthcare education organization, Unitek Learning's family of schools helps thousands of students launch and accelerate their careers every year. As a rapidly growing and highly successful company, Unitek is also a great place to pursue a rewarding and challenging career. We offer a competitive salary, generous benefits, unlimited growth potential, and a collegiate work environment. Job Description Purpose of the Position: Ensures that the Admissions team meets pre-set goals and performance standards for the continued success of the campus. Monitors employee staffing levels, lead flow, planning and implementing local area marketing initiatives. Works with the Marketing Team. Monitors High School lead generation activity. Ensure compliance standards are met, and policies are adhered to. Job responsibilities: Recruit, train, manage, supervise and motivate Admissions and support staff. Ensure that phone calls are...

National Grid About us The world of energy is changing faster than ever. At National Grid, the work you do will touch lives and shape the way we use and consume energy for generations to come. Whether you are fresh out of school or an experienced professional, a career with us means a place at the leading edge. It means thrilling potential and the support for training and development to reach your goals. Because, as National Grid -looks to the future, our people will move forward, too. - Employee Resource Groups: ERGs at National Grid contribute to our shared future. They engage our employees and organization in creating and maintaining an inclusive workforce. Each group has a vision and mission to support recruitment, retention, talent development and market outreach. Our ERGs provide employees with career building, volunteering, networking, and peer mentoring opportunities, along with the chance to engage with senior leaders across the company. - Volunteering: From Earth...

First Horizon National Corporation Location: On site at location listed in job posting Summary Provides full-service banking to high-net-worth individuals. Manages the basic to moderately complex accounts. Essential Duties and Responsibilities Develops new relationships through calling on targeted potential clients; uncovers prospect needs for products and services and recommends solutions; develops sales plans and strategies; finalizes and helps structure and close deals with high close rate; answers questions. Cross-sells retail and trust services such as credit cards, personal trusts, and investment, financial, and estate planning services. Acts as a financial advisor by educating the customer about financial strategies (e.g. Financial planning, investments, insurance, credit, market trends) based on customer profile and financial plan, and matching customer needs with appropriate products and services. Monitors customer information/products, financial...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Senior Manager of Facilities Infrastructure Engineering's primary responsibility will be to support Capital programming and prioritization and will be responsible to assist the Deputy Director, Facilities Infrastructure Engineering, in developing design standards and guidelines related to civil/site/structural assets such as stations, administrative buildings, vehicle maintenance facilities, parking garages, parking facilities,...

Toyota Material Handling Join our Team as a National Account Regional Manager ! The Role: The National Accounts Regional Manager is responsible for working closely with National Account Managers to manage customer accounts at a national account level, maximizing all opportunities for sales within the accounts for their assigned region/accounts. They will achieve results by working closely with Raymond NAM's to grow share of wallet, engage directly at the appropriate levels within the assigned customer base and drive corporate lead initiatives through exceptional sales leadership and a customer focused approach. What You’ll Be Doing: Expected Deliverable (Marketshare Growth, Customer Satisfaction, Raymond Market Intelligence) Increased Marketshare in assigned region via National Account sales activity New account development (Conquest), and incremental sales growth within existing accounts (Defend) Region oversight and analysis of National...

Lincoln Property Company The Building Engineer I is responsible for maintaining, operating, and troubleshooting building systems, including HVAC, plumbing, and electrical systems, focusing on performing routine maintenance tasks, responding to tenant requests, and ensuring systems operate safely under the guidance of senior engineers. Essential Duties and Responsibilities: Perform scheduled maintenance, repairs, and inspections of building systems; address service requests, including hot/cold calls, plumbing issues, and lighting repairs. Troubleshoot minor equipment malfunctions and escalate issues as needed. Replace light fixtures, filters, and other components as required. Maintain accurate records of inspections and equipment performance. Interact with tenants, contractors, and property managers and work closely with senior engineers and technicians to support smooth building operations and resolve tenant issues. Assist with preventive maintenance tasks and...

Toyota Material Handling Position Summary The Sr. Manager Compliance - Material Handling (“Compliance Lead”) will assist the North American (“NA”) Regional Chief Compliance Officer (“RCCO”) and the NA Ethics and Compliance Team with executing, overseeing, supporting, and/or administering the ethics and compliance program within Toyota Material Handling North America (“TMHNA”) in order to ensure compliance with the applicable laws, regulations, and policies of Toyota Industries Corporation (TICO) and Toyota Industries North America (TINA). As a direct report of the NARCCO, the individual in this role will lead the design and implementation of an effective risk-based ethics and compliance program, supported by a team of ethics and compliance professionals, to help support and drive a strong culture of ethics and compliance within TMHNA. Further, the Compliance Lead will work directly with the leadership, management, and associates of TMHNA to...

Lincoln Property Company The Building Engineer I is responsible for maintaining, operating, and troubleshooting building systems, including HVAC, plumbing, and electrical systems, focusing on performing routine maintenance tasks, responding to tenant requests, and ensuring systems operate safely under the guidance of senior engineers. Essential Duties and Responsibilities: Perform scheduled maintenance, repairs, and inspections of building systems; address service requests, including hot/cold calls, plumbing issues, and lighting repairs. Troubleshoot minor equipment malfunctions and escalate issues as needed. Replace light fixtures, filters, and other components as required. Maintain accurate records of inspections and equipment performance. Interact with tenants, contractors, and property managers and work closely with senior engineers and technicians to support smooth building operations and resolve tenant issues. Assist with preventive maintenance tasks and...