1 telecommunications designer jobs found

About this role UC Operations Level 2 The UC Operations Level 2 team provides 24x7 Level 1-2 operational support for all voice and video systems, ensuring the highest availability for our employees worldwide. We are seeking a detail-oriented team member whose primary responsibility will be to monitor system alerts and proactively maintain the health of our communications infrastructure. Primary Responsibilities: Monitor real-time system alerts and dashboards for all voice and video platforms (Cisco VOIP, IPC Unigy Trading, Voice Recording, Call Center Systems, Video Conferencing Infrastructure). Triage, investigate, and respond to alerts, ensuring timely identification and resolution of incidents. Coordinate with external vendors and telecommunications providers (telcos) for troubleshooting, maintenance, and resolution of service impacting issues, ensuring adherence to SLAs and timely updates. Manage and resolve business as usual (BAU) incidents and service requests,...