79 senior user experience jobs found

CareFirst BlueCross BlueShield Resp & Qualifications PURPOSE: The Business Analyst will have the responsibility to ensure that the business's need for changes to processes, policies and/or information systems are identified, understood, defined, documented and acted upon by eliciting, analyzing, documenting, validating, specifying and verifying the needs of business or user. The incumbent assists in the gathering and synthesizing of business requirements for low complexity software, systems, processes and/or services and translates them into specifications ensuring the business objectives are met. As the functional expert, the incumbent serves as the conduit between the business area and the technical or software development team through which requirements flow. ESSENTIAL FUNCTIONS: Interpret business needs and issues by gathering, eliciting, analyzing, documenting and validating the Business area?s user and technical (functional/non-functional) requirements....

CareFirst BlueCross BlueShield Resp & Qualifications PURPOSE: The Senior Business Analyst will have the responsibility to ensure that the business's need for changes to processes, policies and/or information systems are identified, understood, defined, documented and acted upon by eliciting, analyzing, documenting, validating, specifying and verifying the needs of business or user. The incumbent is accountable for the gathering and synthesizing of business requirements for moderate complexity software, systems, processes and/or services and translates them into specifications ensuring the business objectives are met. As the functional expert, the incumbent serves as a strategic conduit between the business area and the technical or software development team through which requirements flow. ESSENTIAL FUNCTIONS: Interprets business needs and issues by gathering, eliciting, creating, analyzing, documenting and validating the Business areas user and/or technical...

Aledade As an IT Operations Engineer I, you are a vital contributor to the health, stability, and efficiency of our production environments. Sitting at the intersection of traditional systems administration and modern DevOps, you are responsible for deploying standard infrastructure components and ensuring that our systems remain reliable and secure. While this role focuses on the execution of foundational IT operations, you will work closely with Senior Engineers to automate manual processes and uphold rigorous compliance standards. You will be expected to understand how server and cloud uptime impacts the broader business, ensuring that every task—from server patching to incident resolution—is performed with accuracy, documentation, and a culture of continuous improvement in mind. Primary Duties Hybrid Infrastructure & Identity Support : Deploy standard infrastructure components; assist in cloud computing architectures and identity migrations (e.g., AD to Microsoft...

Transamerica Job Family Agile Leadership About Us At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests. Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment - one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there. Who We Are We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life. Today, we're part of an international holding company, with millions of customers and thousands of employees...

Aledade The Business Analyst, Payments is a critical member of the Payments Solutions team responsible for translating complex payment operations needs into clear, actionable technical and process requirements. This role will focus on accelerating data automations into QuickCap and the Corporate Cash Flow (CCF) / payments data stack, and eliminating manual handoffs between Payments, Finance, and Enterprise Applications. Additionally, this role will be a key contributor in a separate initiative to select and implement a second payment solution for non-claims-based payments. Working closely with the Senior Director, Payments Solutions, Corporate Systems (e.g., QuickCap, NetSuite), and Finance partners, the Business Analyst will design and document endtoend workflows, support data mapping and reconciliation requirements, and contribute to the delivery of scalable payment capabilities for over 20 different payment types that will help Aledade grow to $2B+ in annual practice...

Aledade As a Senior Agile Specialist you will partner with business stakeholders and technical teams to lead complex business analysis initiatives while facilitating Agile delivery. This role is responsible for translating business needs into clear, actionable requirements, driving stakeholder alignment, and enabling predictable, high-quality delivery through effective Scrum practices. You will facilitate Agile ceremonies, coach teams on Scrum principles, remove impediments, support backlog refinement, and promote continuous improvement to help teams deliver value efficiently and consistently. Primary Duties Support business analysis and stakeholder alignment by eliciting requirements, translating needs into clear user stories, and ensuring solutions align with business goals and technical constraints Facilitate agile delivery and team effectiveness by leading Scrum ceremonies, coaching on Scrum principles, removing impediments, and fostering accountability,...

Aledade The Senior Experience Designer is a key member of the Experience Design and Research (XDR) team at Aledade. Our multidisciplinary XDR team accelerates the ability of primary care practices to improve health outcomes for their patients by equipping them with thoughtfully crafted technology. We ensure that the design of Aledade products & services consider the needs of clinicians, practice staff, internal Aledade teams, and patients, fitting within their existing environments and workflows. As a Senior Experience Designer, you will play a critical role in deeply understanding our practices and their patients, developing empathy for their day-to-day challenges, and crafting digital interfaces and service workflows that simplify the inherent complexity of value-based care. Your work will be guided by our core values of community, joy, evidence-based experiences, inclusive design, sustainability, and exploration. We are currently hiring for two Senior Experience...

CareFirst BlueCross BlueShield Resp & Qualifications PURPOSE: The Senior Business Analyst will have the responsibility to ensure that the Medicare Pharmacy business's need for changes to processes, policies and/or information systems are identified, understood, defined, documented and acted upon by eliciting, analyzing, documenting, validating, specifying and verifying the needs of business or user. The incumbent is accountable for the gathering and synthesizing of business requirements for moderate complexity software, systems, processes and/or services and translates them into specifications ensuring the business objectives are met. As the functional expert, the incumbent serves as a strategic conduit between the business area and the technical or software development team through which requirements flow. ESSENTIAL FUNCTIONS: Interprets Medicare Pharmacy business needs and issues by gathering, eliciting, creating, analyzing, documenting and validating the...

Aledade As a Senior Security Manager for Product Security IT Systems, you will be a technical leader who delivers complex projects with multi-department dependencies and evolving requirements. You'll lead and enhance our product security IT infrastructure administration, operational processes, and compliance controls. You will lead a team of individual contributors who administer and operationalize product security IT systems, ensuring reliable service delivery to end users while maintaining security controls and meeting service SLAs. In this role, you'll build a comprehensive Product Security IT Service Management (ProdSec - ITSM) program and processes to design, deliver, manage, and improve security services that align with business objectives, improve operational efficiency, and enhance user satisfaction. Your responsibilities will include overseeing system administration, service delivery, and incident, change, and problem management processes. You will collaborate...

CareFirst BlueCross BlueShield Resp & Qualifications PURPOSE: This role directly supports the Underwriting teams rating system by defining, designing, and developing system requirements. The position involves coordinating the design of subsystems, integrating total systems, and resolving program support deficiencies. The engineer will conduct independent technical investigations, perform elaborate data validation studies, and analyze system problems to develop effective innovation solutions. Responsibilities include designing, coding, testing, and documenting software applications. The role also requires gathering requirements, conducting advanced software analysis, and developing solutions. Additional duties involve integrating systems, designing architecture, and selecting suitable technologies and tools according to established project standards and procedures. This position collaborates closely with end-users and stakeholders to define system scope and...

Aledade The Electronic Health Record (EHR) Optimization Lead will play a key role in optimizing EHR solutions that enable Aledade's partner practices to improve patient outcomes, reduce healthcare costs, and increase efficiency. They will collaborate with practice stakeholders along with the multi-disciplinary Aledade team to identify, develop, and implement EHR solutions to support strategic ACO initiatives. Additionally, this role will facilitate the collection of practice-generated data that can be used for population-based analytics. They will have depth of knowledge in at least one top-tier ambulatory EHR solution, have a strong understanding of practice workflow, and be able to travel periodically. The EHR Optimization Lead must thrive in a fast-paced environment, respond well to change, and be a strong verbal and written communicator. The EHR Optimization Lead will be responsible for providing multi-program leadership and serving as a mentor to team members....

CareFirst BlueCross BlueShield Resp & Qualifications PURPOSE: Manage the Sales Compensation and Broker Administration teams responsible for processing internal sales incentives, administering broker contracts and compensation programs, and delivering sales reporting and forecasting analysis. This role ensures accurate and timely execution of compensation and incentive programs, maintains operational excellence, and provides analytical insights to support sales force effectiveness and business decision-making. ESSENTIAL FUNCTIONS: Team Leadership & Development: Supervise and develop the Sales Compensation and Broker Administration teams, including hiring, onboarding, training, and performance management. Set clear performance expectations, provide regular coaching and feedback, and conduct performance reviews. Foster a collaborative team environment focused on accuracy, timeliness, and customer service. Develop team member capabilities through training on...

CareFirst BlueCross BlueShield Resp & Qualifications PURPOSE: Manage the Sales Compensation and Broker Administration teams responsible for processing internal sales incentives, administering broker contracts and compensation programs, and delivering sales reporting and forecasting analysis. This role ensures accurate and timely execution of compensation and incentive programs, maintains operational excellence, and provides analytical insights to support sales force effectiveness and business decision-making. ESSENTIAL FUNCTIONS: Team Leadership & Development: Supervise and develop the Sales Compensation and Broker Administration teams, including hiring, onboarding, training, and performance management. Set clear performance expectations, provide regular coaching and feedback, and conduct performance reviews. Foster a collaborative team environment focused on accuracy, timeliness, and customer service. Develop team member capabilities through training on...

Aledade As a Senior IT Operations Engineer II, you will ensure that the organization's IT infrastructure and systems remain reliable, secure, and performing at peak efficiency. This role sits at the intersection of traditional systems administration and modern DevOps, focusing on maintaining uptime, automating manual processes, and supporting the scalability of digital services while upholding rigorous compliance standards. As a Senior IT Operations Engineer II, you are responsible for the health and stability of our production environments. You will be a key driver in defining, documenting, and implementing Standard Operating Procedures (SOPs) across all critical IT systems. Beyond reactive troubleshooting, you will proactively design resilient systems that prevent issues before they occur, championing a culture of continuous improvement through automation and the mentorship of junior engineers. As a strategic partner to Product, Engineering, and Security teams, you...

CareFirst BlueCross BlueShield Resp & Qualifications PURPOSE: This position will support the modernization and redesign of the utilization management department through thoughtful contributions to process analysis, mapping, and managing process improvements made in alignment with goals for the department and organization. Supports the analysis and evaluation of business problems and the development of solutions to address identified problems, using deep understanding of the utilization management function and workflows. Provides a single point of contact for those projects. Takes projects from original concept through final implementation. Assignments typically include problem definition, evaluation of requirements, and facilitation of the implementation of systems and/or process to meet business and user requirements. We are looking for an experienced professional to work remotely from within the greater Baltimore metropolitan area. The incumbent will be expected to...

Open Systems Technologies Corporation Open Systems Technologies Corporation is a leader in the government contracting marketplace, providing Enterprise Security and Cloud Computing solutions to support large organizations. Our capabilities include supplying federal government entities and private businesses with software development, scientific and engineering technical assistance, systems integration, and enterprise security. Since its founding in 1996, OST has been committed to delivering high-quality, best-in-class results that bring added value to our clients while investing in our employees’ futures by providing exciting projects to work on and robust benefits to include technical training and certifications, relocation assistance, and a 401K match with immediate vesting. We are looking for an Information System Security Officer (ISSO) to work at our Annapolis Junction, MD, location. This is an exciting opportunity to use your experience to support an important,...

CareFirst BlueCross BlueShield Resp & Qualifications PURPOSE: Responsible for maintaining admin rates, preparing and delivering invoices to bring in revenue for the organization. This includes establishing and following required technical specifications, managing the accuracy and efficiency of the established process as well as identifying and resolving data and setup issues as it relates to internal billing systems. The incumbent is also responsible for remitting payment to client vendors within proper timeframes to ensure late fees are not charged. ESSENTIAL FUNCTIONS: Compiles, validates and supports financial data for upload to financial systems to ensure accuracy of financial statements. Establishes and maintains comprehensive Excel spreadsheets for cash application and reconciliation to daily bank statements to ensure the bank and internal financial systems are in sync. Audits ancillary vendor payments to ensure accuracy of remittances. This involves...

CareFirst BlueCross BlueShield Resp & Qualifications PURPOSE: Responsible for maintaining admin rates, preparing and delivering invoices to bring in revenue for the organization. This includes establishing and following required technical specifications, managing the accuracy and efficiency of the established process as well as identifying and resolving data and setup issues as it relates to internal billing systems. The incumbent is also responsible for remitting payment to client vendors within proper timeframes to ensure late fees are not charged. ESSENTIAL FUNCTIONS: Compiles, validates and supports financial data for upload to financial systems to ensure accuracy of financial statements. Establishes and maintains comprehensive Excel spreadsheets for cash application and reconciliation to daily bank statements to ensure the bank and internal financial systems are in sync. Audits ancillary vendor payments to ensure accuracy of remittances. This involves...

Creative Circle VP/Director, Product Manager - Loan Origination Position Overview Our client is a large, consumer-focused financial services organization with a national footprint, serving millions of customers through a combination of digital and branch-based experiences. The organization operates in a highly regulated environment and is investing heavily in modernizing its core platforms to support long-term growth, scalability, and improved customer and team-member experiences. This project represents our client's most critical platform transformation, a multi-year, board-visible reset of the loan origination ecosystem. The initiative replaces decades-old legacy systems with a modern, scalable platform that will fundamentally change how team members serve customers. Our client is seeking a Vice President / Director of Product Management to lead the loan-origination transformation program. This leader will own end-to-end origination experiences with a strong front-end...