34 customer support engineer jobs found

Merck Job Description GENERAL SUMMARY: The Sustainability & Utility Engineer is a member of the Plant Engineering team providing direct hands on technical support to the Durham Site. The site includes an Energy Center, Vaccines DP and DS Manufacturing Facilities, Quality Labs, various other manufacturing buildings and Maintenance and Material Storage Facility (MMSF). This support position will focus on leading investigation of Electrical system excursions, engineering maintenance, design system improvements and optimizations and hands on troubleshooting. This individual will provide input to the deviation investigation process for determination of root cause, recommend corrective actions to prevent re-occurrence and help assess the impact on operations. The incumbent will also be responsible for leading plant engineering's sustainability improvement projects and implementation of productivity enhancement initiatives. GENERAL PROFILE: Individual contributor...

Merck Job Description GENERAL SUMMARY: The Sustainability & Utility Engineer is a member of the Plant Engineering team providing direct hands on technical support to the Durham Site. The site includes an Energy Center, Vaccines DP and DS Manufacturing Facilities, Quality Labs, various other manufacturing buildings and Maintenance and Material Storage Facility (MMSF). This support position will focus on leading investigation of Electrical system excursions, engineering maintenance, design system improvements and optimizations and hands on troubleshooting. This individual will provide input to the deviation investigation process for determination of root cause, recommend corrective actions to prevent re-occurrence and help assess the impact on operations. The incumbent will also be responsible for leading plant engineering's sustainability improvement projects and implementation of productivity enhancement initiatives. GENERAL PROFILE: Individual contributor...

Apex Systems, Inc. Job#: 3015640 Job Description: Apex Systems is looking to hire a fully ONSITE Software Engineer for our client based out of Greensboro, NC. This assignment is anticipated to be a 12 month contract with strong potential for extension; however, Apex Systems cannot guarantee the length of this assignment. This will also have a first shift Monday-Friday schedule. Responsibilities: Develop test cases and test scenarios based on requirements. Execute manual testing on trucks and rigs for each requirement/user story (PBIs) and validate functionality and user acceptance. Perform defect triage, retests, and facilitate cross-team coordination. Participate in Agile ceremonies such as stand-ups and retrospectives. Drive software development during all product development phases (planning, design, implementation, deployment, and maintenance). Analyze, build, test, and maintain software applications tailored to business-specific needs. Nice to have:...

Merck Job Description GENERAL SUMMARY: The Utility Engineer is a member of the Plant Engineering team providing direct hands-on technical support to the Durham Site. The site includes an Energy Center, Vaccines DP and DS Manufacturing Facilities, Quality Labs, various other manufacturing buildings and Maintenance and Material Storage Facility (MMSF). This support position will focus on leading investigation of Electrical system excursions, engineering maintenance, design system improvements and optimizations and hands on troubleshooting. This individual will provide input to the deviation investigation process for determination of root cause, recommend corrective actions to prevent re-occurrence and help assess the impact on operations. The incumbent will also be responsible for leading plant engineering's improvement projects and implementation of productivity enhancement initiatives. GENERAL PROFILE: Individual contributor role working with professional...

Merck Job Description GENERAL SUMMARY: The Utility Engineer is a member of the Plant Engineering team providing direct hands-on technical support to the Durham Site. The site includes an Energy Center, Vaccines DP and DS Manufacturing Facilities, Quality Labs, various other manufacturing buildings and Maintenance and Material Storage Facility (MMSF). This support position will focus on leading investigation of Electrical system excursions, engineering maintenance, design system improvements and optimizations and hands on troubleshooting. This individual will provide input to the deviation investigation process for determination of root cause, recommend corrective actions to prevent re-occurrence and help assess the impact on operations. The incumbent will also be responsible for leading plant engineering's improvement projects and implementation of productivity enhancement initiatives. GENERAL PROFILE: Individual contributor role working with professional...

Five9 Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are seeking a highly motivated technical leader to guide the Network Engineering and Operations team in delivering scalable, automated, and cloud-ready networking solutions while fostering a culture of continuous improvement. Key Responsibilities: Partner with cross-functional stakeholders to design and deliver next-generation data center fabric architectures, leveraging technologies such as VXLAN, Cisco Nexus Dashboard, Kubernetes, and AI/ML-enabled networking. Provide technical leadership and mentorship to a team of engineers,...

American Tower Corporation The Team We are seeking a Structural Engineer I to join American Tower's Engineering department. The Structural Engineering team ensures our towers maintain a high level of compliance with industry standards regarding capacity. Day to day you will perform structural analyses of low complexity on existing communication structures (including guyed, self-supporting, monopoles, and their foundations and mounts). You will partner with cross-functional team members to ensure structures meet business standards. What You Can Offer Us Review requests for engineering services, working in accordance with existing processes to correctly determine the required service and ensure all work adheres to quality control procedures; generate required reports. Review tower structures, mounts, and foundations for existing, proposed, and reserved tenant configurations to perform analyses on projects of low to high complexity using hand calculations, analysis...

Ameriprise Financial Join a team that powers enterprise-scale innovation. We're looking for a seasoned engineer who thrives on solving complex challenges and building secure, high-performing systems. In this role, you'll shape the backbone of our End User Computing platforms, ensuring reliability, scalability, and resilience for mission-critical applications, and making sure our users have secure and frictionless access to their applications, data, and workflows. You'll help define, engineer, and deliver enterprise strategies for end-user computing technologies across Windows and MacOS platforms. This role focuses on endpoint management and automation, Office 365, browser management, and cloud management solutions leveraging Microsoft Intune and Azure. You will work on software packaging and lifecycle management, support escalations, and ensure compliance with ITIL processes including Change, Incident, Problem, and Vulnerability Management. As a driver of change, you'll...

PerkinElmer Responsibilities Location Raleigh, North CarolinaUS Job ID REQ-056114 Job Responsibilities: Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer's service standards and key performance indicators. Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades. Enhance account profitability through efficient service execution and by identifying revenue opportunities such as billable work, consumables, and service leads. Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory. Enhance PerkinElmer's product quality by proactively reporting improvement opportunities via the quality notification process. Attend higher level certification through participation in company sponsored training & development offerings Complete all administrative tasks, including but not...

American Tower Corporation The Team We are seeking a Senior Cybersecurity Engineer to join American Tower's Information Security team. The team protects the confidentiality, integrity, and availability of data and systems in core systems and platforms. As a Senior Cybersecurity Engineer, your daily responsibilities revolve around vigilantly monitoring all security activities on the company's network and overseeing the robust security infrastructure that facilitates these operations. Working in tandem with a team of cybersecurity engineers, you will spearhead efforts to prevent and remediate cybersecurity incidents through continuous optimization of policies and rules. As a senior technical member of the team, you'll play a crucial role in fostering cross-functional partnerships, particularly with the IT department and product groups. You will provide robust support and implement stringent security measures across global platforms, ensuring that solutions remain fortified...

Systems Technology Forum, Ltd. ** Security Clearance Required Company Overview Systems Technology Forum LTD (STF) is an established industry partner with a passion for exceptional performance and an unwavering commitment to our clients. As a premier provider of management, engineering, information technology, and logistics services, STF is committed to delivering high-quality systems engineering, technical and professional support services that meet and exceed deliverable requirements. STF offers superior out-of-the-box solutions to end-to-end problems and customer-centric support to the United States Government, Military, Department of Defense (DoD), and other federal agencies. Job Summary Acts as a technical teammate that is an essential part of every Electronic Security System (ESS) and Mass Notification System (MNS) project executed by the company. Ensures technical accuracy is applied to all phases of a project. Works closely with the company’s Engineering...

Lincoln Property Company The Building Engineer I is responsible for maintaining, operating, and troubleshooting building systems, including HVAC, plumbing, and electrical systems, focusing on performing routine maintenance tasks, responding to tenant requests, and ensuring systems operate safely under the guidance of senior engineers. Essential Duties and Responsibilities: Perform scheduled maintenance, repairs, and inspections of building systems; address service requests, including hot/cold calls, plumbing issues, and lighting repairs. Troubleshoot minor equipment malfunctions and escalate issues as needed. Replace light fixtures, filters, and other components as required. Maintain accurate records of inspections and equipment performance. Interact with tenants, contractors, and property managers and work closely with senior engineers and technicians to support smooth building operations and resolve tenant issues. Assist with preventive maintenance tasks and...

Lincoln Property Company The Building Engineer I is responsible for maintaining, operating, and troubleshooting building systems, including HVAC, plumbing, and electrical systems, focusing on performing routine maintenance tasks, responding to tenant requests, and ensuring systems operate safely under the guidance of senior engineers. Essential Duties and Responsibilities: Perform scheduled maintenance, repairs, and inspections of building systems; address service requests, including hot/cold calls, plumbing issues, and lighting repairs. Troubleshoot minor equipment malfunctions and escalate issues as needed. Replace light fixtures, filters, and other components as required. Maintain accurate records of inspections and equipment performance. Interact with tenants, contractors, and property managers and work closely with senior engineers and technicians to support smooth building operations and resolve tenant issues. Assist with preventive maintenance tasks and...

Five9 Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Voice Client team at Five9 is seeking a passionate and experienced Software Engineer II to help build and enhance the voice solutions that power our industry-leading contact center platform. This person will play a key role in developing high-quality, reliable, and high-performing voice applications across desktop (Mac and Windows) and web platforms using technologies such as SIP, WebRTC, ICE, and Web Sockets. This role requires strong technical expertise, problem-solving ability, and close collaboration with cross-functional teams to...

Mitsubishi Electric US Mitsubishi Electric Trane HVAC US LLC is looking for a Sr. Mechanical Engineer, Water Products in the Atlanta, GA or Charlotte, NC areas. POSITION SUMMARY: This role is responsible for providing the Commercial sales team, and its customers, with support to solve complex engineering and design problems. While this position will support all commercial products, its focus will be on an exciting commercial domestic water heating product offered by METUS. This person will manage all aspects of technical support for these products including, but not limited to, design assistance, project management support, technical training, and technical competitive analysis. This person will work closely with the sales, service, and product development teams to become the Business Unit's subject matter expert on domestic water heating products. This person should have a desire to start on the ground floor with a product that will grow significantly in the years ahead....

9th Way Insignia 9th Way Insignia is a service-disabled, veteran-owned small business bringing transformative technology to our government customers so they can achieve their missions. Our specialties include cybersecurity, cloud modernization, software development, data analytics, enterprise architecture, enterprise IT, analytics, process automation, and artificial intelligence. Learn more about 9th Way Insignia at https://9thwayinsignia.com/. Application password: Niner This position is contingent upon contract award. Professional Level Information: The Senior DBA aligns as an Engineer 2 at 9th Way Insignia. The role provides expert Oracle database engineering and operations across VESEE 2.0 modernization and sustainment, including performance engineering, data migration, and continuity of operations for the Enrollment System (ES) and consolidated legacy datasets (EDB, IVM, VistA REE). Responsibilities: Own end-to-end Oracle database performance...

9th Way Insignia 9th Way Insignia is a service-disabled, veteran-owned small business bringing transformative technology to our government customers so they can achieve their missions. Our specialties include cybersecurity, cloud modernization, software development, data analytics, enterprise architecture, enterprise IT, analytics, process automation, and artificial intelligence. Learn more about 9th Way Insignia at https://9thwayinsignia.com/. Application password: Niner This position is contingent upon contract award. Professional Level The Systems Administrator position aligns as Level 2 Engineer at 9th Way Insignia. An Engineer 2 typically plans and directs research or development work on complex projects, along with engaging various parties in design and development. Costs and recommendations of new components may also involve part of the job scope. Performs multiple engineering-related tasks in various assignments within the project and firm. Engineer 2 has...

9th Way Insignia 9th Way Insignia is a service-disabled, veteran-owned small business bringing transformative technology to our government customers so they can achieve their missions. Our specialties include cybersecurity, cloud modernization, software development, data analytics, enterprise architecture, enterprise IT, analytics, process automation, and artificial intelligence. Learn more about 9th Way Insignia at https://9thwayinsignia.com/. Application password: Niner This position is contingent upon contract award. Professional Level Information: The Senior Integration Engineer aligns as an Engineer 2 at 9th Way Insignia. This role delivers advanced systems integration across VESEE 2.0, enabling reliable, secure, and high-performance interfaces between the modernized Enrollment System (ES), legacy platforms (EDB, IVM, VistA REE), and external partner systems. Responsibilities: Design, build, and maintain ES partner interfaces and internal data...

9th Way Insignia 9th Way Insignia is a service-disabled, veteran-owned small business bringing transformative technology to our government customers so they can achieve their missions. Our specialties include cybersecurity, cloud modernization, software development, data analytics, enterprise architecture, enterprise IT, analytics, process automation, and artificial intelligence. Learn more about 9th Way Insignia at https://9thwayinsignia.com/. Application password: Niner This position is contingent upon contract award. Professional Level Information: The Senior Integration Engineer aligns as an Engineer 2 at 9th Way Insignia. This role delivers advanced systems integration across VESEE 2.0, enabling reliable, secure, and high-performance interfaces between the modernized Enrollment System (ES), legacy platforms (EDB, IVM, VistA REE), and external partner systems. Responsibilities: Design, build, and maintain ES partner interfaces and internal data...

9th Way Insignia 9th Way Insignia is a service-disabled, veteran-owned small business bringing transformative technology to our government customers so they can achieve their missions. Our specialties include cybersecurity, cloud modernization, software development, data analytics, enterprise architecture, enterprise IT, analytics, process automation, and artificial intelligence. Learn more about 9th Way Insignia at https://9thwayinsignia.com/. Application password: Niner This position is contingent upon contract award. Professional Level Information: The Senior DBA aligns as an Engineer 2 at 9th Way Insignia. The role provides expert Oracle database engineering and operations across VESEE 2.0 modernization and sustainment, including performance engineering, data migration, and continuity of operations for the Enrollment System (ES) and consolidated legacy datasets (EDB, IVM, VistA REE). Responsibilities: Own end-to-end Oracle database performance...