90 customer operations jobs found

Wabtec Job Description Who will you be working with? As part of the Wabtec Digital Intelligence organization, the Surface Transportation software group is a best-in-class team with highly successful product lines for the rail industry. Our products support rail customer operations for dispatch systems, positive train control, SCADA, and customer information management and include both back office and front facing components. Our successful products are deployed in over 30 customer operational systems and we continue to develop the next generation of our products for future growth in areas such as high speed rail, data analytics, and machine learning. How will you make a difference? As a Senior Software Engineer in the Wabtec Digital Intelligence organization you will be responsible for technical development for the AIM product line and related projects. As a software engineer, you will provide software design and code work products to meet project requirements and...

Creative Circle Associate Director, Digital Product Manager - Insurance (Optional Products) Position Overview Our client is a well-established consumer financial services company undergoing a significant digital transformation. They are expanding their Digital Product organization to build connected, customer-centric experiences across lending, credit, insurance, and financial wellness. The Associate Director, Digital Product Manager is a senior individual contributor role within the Digital Product Team, responsible for defining and driving the digital strategy for the organization's optional insurance products. This role does not manage a team and does not have a dedicated scrum team; instead, it requires a highly experienced product leader who can work across domains and teams, scope new initiatives, and influence delivery through strong product thinking and stakeholder alignment. This role owns the end-to-end digital insurance experience across web and mobile, with a...

CareFirst BlueCross BlueShield Resp & Qualifications PURPOSE: This RN position supports line of business. Under minimal supervision, the Care Manager researches and analyzes members' medical and behavioral health needs and healthcare cost drivers. The Care Manager works closely with members and the interdisciplinary care team to ensure members have an effective plan of care and positive member experience that leads to optimal health and cost-effective outcomes. We are looking for an experienced clinician to work remotely from within the greater Baltimore metropolitan area. The incumbent will be expected to come into a CareFirst location periodically for meetings, training and/or other business-related activities. ESSENTIAL FUNCTIONS: Identifies members with acute/complex medical and/or behavioral health conditions. Engages onsite and/or telephonically with members, family and providers to develop a comprehensive plan of care to address the member's needs at...

Creative Circle Product Operations Lead Position Overview Our client is a well-established consumer financial services company undergoing a large-scale digital and product transformation. They are building new ways of working across Product, Design, Engineering, and Go-to-Market teams and are hiring a Product Operations Lead to help scale product excellence and measurable impact across the organization. This is a hybrid opportunity, onsite Tuesday, Wednesday, and Thursday in New York, NY, Wilmington, DE, Baltimore, MD, or Dallas/Irving, TX. The Product Operations Lead will focus on building the systems, partnerships, and visibility that enable teams to consistently deliver high-quality product outcomes that drive customer retention and growth. This role is highly hands-on and fluid-one day focused on documentation and workflows, another on training and enablement, and another on experimenting with GenAI tools to redefine how Product, Design, and Engineering operate in an...

Kaiser Permanente $12,000 SIGN ON BONUS Job Summary: In addition to the responsibilities listed below, this position is also responsible for ensuring timely and accurate laboratory reporting in the section they manage; managing day-to-day operations of the clinical laboratory in a labor management partnership environment, including both credentialed and non-credentialed personnel; maintaining competency in laboratory testing and performing bench work as appropriate; and managing quality assurance, safety, compliance, regulatory, and accreditation standards and activities. Essential Responsibilities: Provides developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; develops and provides training and development to talent for growth opportunities; supports...

ALDI When you join our team as an Assistant Store Manager, you'll take on key store management responsibilities including assisting with supervising day-to-day store activities, ensuring overall store performance, managing schedules, and developing operational action plans while identifying training opportunities to develop and grow the team. Position Type: Full-Time Average Hours: 38 hours per week Starting Wage: $25.00 per hour Wage Increase: Year 2 - $26.00 per hour Duties and Responsibilities: Must be able to perform duties with or without reasonable accommodation * Assists the direct leader with developing and implementing action plans to improve operating results * Establishes and communicates job responsibilities and performance expectations to their direct reports to ensure mutual understanding and desired results * Identifies training and development opportunities that will assist their direct reports in achieving enhanced performance * Understands the...

ALDI ALDI is looking for passionate and driven individuals to join our Store Manager Trainee program. In this role, you will develop the skills and knowledge necessary to lead your own store,deliveringoutstanding customerserviceandcreatinga positive work environment for your team. You will collaborate with experienced leaders to ensure operational excellence and drive sales growth. As ALDI continues to expand rapidly across the United States, this is an exciting opportunity to grow your career in retail management with a company that valuessimplicity,consistency, andresponsibility. Join ALDI and benefit from comprehensive trainingand a supportive culture that empowers you to thrive. Position Type: Full-Time Estimated Hours: 45 hours per week Store Manager Trainee Starting Wage: $29.50 per hour Estimated Store Manager Earning Potential Year 1: Up to $106,000 (inclusive of salary and bonus when applicable) *Estimate may vary by location Duties and Responsibilities:...

ALDI ALDI is looking for enthusiastic part-time cashiers and stockers. As a cashier, you'll provide friendly, efficient checkout service, while as a stocker, you'll help keep shelves stocked and organized to ensure a great shopping experience. Each role plays an important part in maintaining smooth store operations and delivering an excellent customer shopping experience. Position Type: Part-Time Average Hours: Fewer than 30 hours per week Starting Wage: $19.50 per hour Wage Increases: Year 2 - $20.00 | Year 3 - $20.50| Year 4 - $20.50 | Year 5 - $21.50 Duties and Responsibilities: Must be able to perform duties with or without reasonable accommodation. * Models and fulfills all customer service principles and escalates concerns to store management as necessary. * Assists store management in achieving operational efficiency goals. * Assists store management in achieving total loss goals. * Complies with all established company policies and processes. * Supports...

ALDI ALDI is looking for enthusiastic part-time cashiers and stockers. As a cashier, you'll provide friendly, efficient checkout service, while as a stocker, you'll help keep shelves stocked and organized to ensure a great shopping experience. Each role plays an important part in maintaining smooth store operations and delivering an excellent customer shopping experience. Position Type: Part-Time Average Hours: Fewer than 30 hours per week Starting Wage: $19.50 per hour Wage Increases: Year 2 - $20.00 | Year 3 - $20.50| Year 4 - $20.50 | Year 5 - $21.50 Duties and Responsibilities: Must be able to perform duties with or without reasonable accommodation. * Models and fulfills all customer service principles and escalates concerns to store management as necessary. * Assists store management in achieving operational efficiency goals. * Assists store management in achieving total loss goals. * Complies with all established company policies and processes. * Supports...

Open Systems Technologies Corporation Open Systems Technologies Corporation is a leader in the government contracting marketplace, providing Enterprise Security and Cloud Computing solutions to support large organizations. Our capabilities include supplying federal government entities and private businesses with software development, scientific and engineering technical assistance, systems integration, and enterprise security. Since its founding in 1996, OST has been committed to delivering high-quality, best-in-class results that bring added value to our clients while investing in our employees’ futures by providing exciting projects to work on, and robust benefits to include technical training and certifications, relocation assistance and a 401K match with immediate vesting. We are currently seeking an Information System Security Engineer (ISSE) to support a nationally significant and fast-paced program. An ISSE is needed to provide support for adding new capabilities to a...

CareFirst BlueCross BlueShield Resp & Qualifications PURPOSE: Supports Benefit Contract Management (BCM) by assisting or performing accountabilities/tasks that include but are not limited to: revising/updating contract forms and templates; reviewing contract forms, templates and related marketing materials; preparing electronic filings via SERFF; tracking status of filings; creating sample contracts; creating SBCs; organizing and circulating contract related documents; and contributing to BCM strategies and process improvements. ESSENTIAL FUNCTIONS: Reviews, clarifies and/or interprets customized/nonstandard benefit requests; provides information and decisions to operations, account implementation meetings, and other company initiative implementation meetings needed. Clarifies and ensures consistency of contract benefits with respective system benefit coders. Revises/updates contract forms and templates as appropriate and assigned. Assist or performs electronic...

CareFirst BlueCross BlueShield Resp & Qualifications PURPOSE: This role is primarily remote with occasional in office team meetings. Provides advanced expertise in developing and maintaining reports, dashboards and data repositories to meet the business intelligence requirements of the organization. Provides data, analysis and requirements in support of a complex reporting and analytics environment. Serves as a subject matter expert in projects related to the data analysis and reporting tools technology. ESSENTIAL FUNCTIONS: Fulfill complex regulatory reporting requirements by understanding the external request and working with IT and business resources to provide CareFirst data into mandated reporting within required timelines. Develops client/customer presentations and reports with a high degree of a more complex nature. May develop innovative best practices and industry bench marking for process measurement and identify indicators for future improvement...

PerkinElmer Responsibilities Location Annapolis, Maryland US Job ID REQ-056921 The General Lab Services Leader is responsible for the management of the General Lab Services (GLS) Team supporting our customer in the Americas. The General Laboratory Services Leader is responsible for the management of the General Lab Services (GLS) team. This leadership role is designed to provide supervisory support as well as drive process improvements and growth within the customer's organization. Responsibilities This role is responsible for managing the General Lab Services team to ensure the proper completion of LabWare, Consumables Inventory, and Lab Operations across all customer labs. Customer Support Serve as the People and Culture Leader for the GLS teams. Lead the GLS teams to ensure the delivery of uninterrupted service to the customers in the lab. To accomplish this, the individual must drive operational excellence by strategically managing resources as well...

CareFirst BlueCross BlueShield Resp & Qualifications PURPOSE The Senior Analyst, FP&A Workforce Planning & Operations Analytics develops longrange operational forecasts, workforce capacity models, and analytical tools that guide staffing, budgeting, and servicelevel decisions. The role combines financial planning, data analytics, and workforce modeling to deliver clear insights that optimize staffing and labor costs. This position is ideal for a datasavvy analyst looking to deepen FP&A and operational strategy experience while applying advanced technical skills (SQL, Excel, Python, Power BI, MS Fabric/Azure) ESSENTIAL FUNCTIONS: Forecasting & Demand Modeling: Develop driver-based demand forecasts using enrollment, product changes, seasonality, regulatory shifts, digital adoption, and other operational trends/drivers. Translate business growth (membership, product launches, group movement) into actionable operational workload across all teams in...

CareFirst BlueCross BlueShield Resp & Qualifications PURPOSE: The Risk Adjustment Supervisor supports the execution of the corporate risk adjustment strategy across Medicare Advantage, Medicaid, and ACA markets. This role ensures operational compliance by supervising day-to-day activities, monitoring performance metrics, and facilitating cross-functional collaboration to drive cost-effective risk adjustment actions and optimize health plan performance to achieve equitable resource allocation based on population health risk profiles. This role is also responsible for overseeing the accurate collection, submission, and validation of risk adjustment data, ensuring compliance with regulatory standards and optimizing organizational performance under various risk adjustment programs. We are looking for an experienced professional in the greater Baltimore/Washington metropolitan area who is willing and able to work in a hybrid model. The incumbent will be expected to work a...

CareFirst BlueCross BlueShield Resp & Qualifications PURPOSE: Shape and execute reporting strategy for data collected. Help drive critical business decisions by analyzing metrics and designing reports. Communicate results to stakeholders and provide suggestions based on findings. ESSENTIAL FUNCTIONS: Collaborates with stakeholders to understand data needs to create reports that meets the needs of the business. Identifies functional requirements through process analysis, review of documents and procedures, and interviews and meetings with stakeholders. Occasionally works alongside Developers and the System Architects to use the requirements to design the system concept of operations from both business and technical perspectives. Analyzes data and develops observations and findings based on analysis. Creates and test reports utilizing feedback and revisions into reporting products. Conducts quality control, communicates findings, and obtains sign-off from...

CareFirst BlueCross BlueShield Resp & Qualifications MD-DC-Northern VA PURPOSE: Under minimal supervision, the Care Manager researches and analyzes a member's medical and behavioral health needs and healthcare cost drivers. The Care Manager works closely with members and the interdisciplinary care team to ensure members have an effective plan of care and positive member experience that leads to optimal health and cost-effective outcomes. This position will support the Federal Employee Program line of business. We are looking for an experienced professional to work remotely from within the greater Baltimore/Washington DC metropolitan areas. The incumbent will be expected to come into a CareFirst location periodically for meetings, training and/or other business-related activities. ESSENTIAL FUNCTIONS: Identifies members with acute/complex medical and/or behavioral health conditions. Engages onsite and/or telephonically with members, family and providers...

CareFirst BlueCross BlueShield Resp & Qualifications Maryland/ DC/ Northern VA PURPOSE : Under minimal supervision, the Care Manager researches and analyzes a member's medical and behavioral health needs and healthcare cost drivers. The Care Manager works closely with members and the interdisciplinary care team to ensure members have an effective plan of care and positive member experience that leads to optimal health and cost-effective outcomes. This position will support the Federal Employee Program line of business. We are looking for an experienced clinician to work remotely from within the greater Baltimore/Washington DC metropolitan areas. The incumbent will be expected to come into a CareFirst location periodically for meetings, training and/or other business-related activities. ESSENTIAL FUNCTIONS: Identifies members with acute/complex medical and/or behavioral health conditions. Engages onsite and/or telephonically with member, family and providers to...

AIT - Arctic Information Technology, Inc Overview: JOB SUMMARY: The Logistics Coordinator ensuresdesignDATAmaintainsaccurate, controlled, and available equipment inventory to support internal operations and a growing client base. This roleis responsible fortheaccuratetracking, reporting, forecasting, and physical management of all internal and client-owned IT assets. The Logistics Coordinator plays a critical operational role requiring consistent on-site presence, disciplined time management, and proactive communication. This position directlyimpactsservice delivery, onboarding timelines, inventory accuracy, and financial reconciliation. The role works closely with Procurement, Finance, Operations teams, and Leadership to ensurelogisticsworkflows are efficient, transparent, and aligned with company standards . Responsibilities: ESSENTIAL FUNCTIONS Inventory & Asset Management Receive, tag, and accurately record daily inbound deliveries. Process outbound...

PerkinElmer Responsibilities Location Gaithersburg, Maryland US Job ID REQ-056895 We are looking for a highly motivated Lab Services Supervisor - Consumables to provide critical, on-site, consumables inventory support as part of a dynamic PerkinElmer lab service team. The role is mainly responsible for inventory management, purchasing, shipping, receiving, storeroom tracking, and product delivery of consumables in support of our pharmaceutical customer. Other general lab responsibilities will also be required, all of which require high level of attention to detail in order to provide a quality service. This is a full-time position onsite in Gaithersburg, MD. Responsibilities: Provides day to day oversight of the Consumables Inventory Operations team, including coordination and responsibility for: Assignment of daily tasks Creation and direction of trainings Team communication Delegation of daily projects Responsible for performing all tasks that the...