151 service desk analyst jobs found

Hasi About HASI HASI is an investor in sustainable infrastructure assets advancing the energy transition. With more than $15 billion in managed assets, our investments are diversified across multiple asset classes, including utility-scale solar, storage, and onshore wind; distributed solar and storage; RNG; and energy efficiency. We combine deep expertise in energy markets and financial structuring with long-standing programmatic client partnerships to deliver superior risk-adjusted returns and measurable environmental benefits. HA Sustainable Infrastructure Capital, Inc. is listed on the New York Stock Exchange (Ticker: HASI). For more information, please visit hasi.com . Position Summary The Service Desk Analyst serves as the initial point of contact for IT and customer support, ensuring proper operation of workstations, endpoints, and critical audio/visual (A/V) systems-including Crestron, Poly, Zoom, and Microsoft Teams room technologies. They address a wide variety of...

Redwood Credit Union Redwood Credit Union is looking for a Financial Assistance Trainer & Quality Analyst who will be responsible for performing a wide variety of semi-routine duties of moderate complexity requiring the exercise of discretion, initiative, judgment, independent analysis, and detailed knowledge of departmental procedures. Key responsibilities include analyzing service interactions, documenting optimal service delivery standards to ensure consistency, and providing clear, actionable recommendations to both team members and department leadership. Accountable for tracking and evaluating the impact of implemented recommendations, integrating insights into ongoing training initiatives, and supporting a culture of continuous improvement. Key Responsibilities Quality Analysis: o Provide exemplary, servicedriven leadership to Financial Assistance Department team members by consistently modeling exceptional, solutionsfocused support for internal staff,...

Fidelity Investments Job Description: IT Data Analyst Note: Fidelity is not providing immigration sponsorship for this position The Data Analyst will be required to work across different groups within the Market Data organization to analyze, acquire, supply and verify informational data used by Market Data's business partners across the Fidelity enterprise. The role will involve the validation of key data points being leveraged critical downstream Fidelity applications. The role will also involve managing and troubleshooting data inquiries from product and shared services teams across Market Data's consuming applications. In addition, they will drive the collection of both functional and data requirements from Business Partners and translate them into robust Market Data solutions. The Market Data organization is charged with providing robust real-time and historical data technology solutions for market quoting, charting, and news access throughout the entire...

Rogers Corporation Summary: This role is responsible for providing support related to computer hardware, software, and systems. Requires the use of the IT Request System, phone and face-to-face contact, and analysis to bring customer problems to resolution. In addition, this role will be expected to help create new processes and procedures as business needs change. Essential Functions: Respond to assigned help desk tickets and provide solutions for reported customer problems - when problem is beyond level of expertise or area of responsibility, escalate issues to more senior IT staff. Document the details related to a problem and resolution in the IT Request System. Liaise team projects, complete tasks, and ensure they are completed on time and to specifications. Facilitate the configuration and deployment of computer refresh at local site. Other duties as assigned. Qualifications: Bachelor's Degree in related field. May consider equivalent work experience in...

Moody's At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody's is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we're advancing AI to move from insight to action-enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into...

Redwood Credit Union Redwood Credit Union is looking for an IT Business Analyst II, who will play a key role in technology projects across Redwood Credit Union, working closely with business stakeholders and internal IT team to deliver technology and achieve strategic goals. Use understanding of business processes and technology, critical thinking skills, and ability to collaborate with a diverse set of business partners to design, develop, and deliver solutions for Members, internal team members, and the communities served. Key Responsibilities Requirements Elicitation and Analysis: • Partner with internal stakeholders of all levels, from front-line team members to senior leadership, to gain understanding and elicit business requirements for project scope. • Use NPS and other sources of Member feedback to develop user requirements for public-facing systems (such as RCU website, digital banking, and loan applications). • Analyze requirements and develop success...

AIT - Arctic Information Technology, Inc Overview: JOB SUMMARY: Provide initial technical support to Clients by troubleshooting applications, systems access, resolving hardware, software, and network related issues. The Technical Support Analyst is responsible for receiving information, diagnosing symptoms, and resolving IT-related problems. This position will need to deliver Client service within specified service levels. Typically, the Technical Support Analyst will work on resolving straightforward problems. This includes troubleshooting methods such as verifying physical layer issues, resolving username and password problems, uninstalling/reinstalling basic software applications, verification of proper hardware and software setup, and assistance with navigating around application menus. Responsibilities: ESSENTIAL FUNCTIONS: Firstline responder to incoming issues through chat, email-generated tickets, or phone Direct unresolved issues to the next level of...

Shell USA, Inc. California, United States of America Job Family Group: Trading Jobs Worker Type: Regular Posting Start Date: March 3, 2026 Business Unit: Downstream and Renewables Experience Level: Early Careers Job Description: What's the role? SENA's Real Time (RT) Desk manages and optimizes short-tenor (Day-Ahead and Real-Time) power and gas positions in markets throughout the United States and Canada. The Real Time Scheduling Analyst provides dedicated support to our real-time power traders, hourly scheduling, data analytics, hourly reconciliations, trade entries, post analysis, data requests, and customer reporting. The scheduling analyst also provides general support for Real Time Traders, Asset Optimization Traders and front office commercial staff within a high-pressure, fast paced and demanding environment. The primary objective of the team is to minimize operational risk and maximize stakeholder value in the real-time North America electric power...

Aledade As a Senior Agile Specialist you will partner with business stakeholders and technical teams to lead complex business analysis initiatives while facilitating Agile delivery. This role is responsible for translating business needs into clear, actionable requirements, driving stakeholder alignment, and enabling predictable, high-quality delivery through effective Scrum practices. You will facilitate Agile ceremonies, coach teams on Scrum principles, remove impediments, support backlog refinement, and promote continuous improvement to help teams deliver value efficiently and consistently. Primary Duties Support business analysis and stakeholder alignment by eliciting requirements, translating needs into clear user stories, and ensuring solutions align with business goals and technical constraints Facilitate agile delivery and team effectiveness by leading Scrum ceremonies, coaching on Scrum principles, removing impediments, and fostering accountability,...

Bunge City : Chesterfield State : Missouri (US-MO) Country : United States (US) Requisition Number : 43813 A Day In The Life: The Executive Support IT Analyst demonstrates a high level of professionalism, prioritizing quality IT support for the Executive Leadership Team (ELT). Responsibilities include proactive and reactive IT support for laptops, mobile devices, software, video conferences, and other IT related equipment and services utilized by the Executive Leadership Team. When not supporting the ELT, the person in this role will supplement the IT Support staff participating in end user support, the maintenance of our base of several thousand laptops, desktops, and mobile devices, and other IT Support duties. What You'll Be Doing: * Provide first line, "white glove" care to the Executive Leadership Team * Establish processes, procedures, and documentation for supporting ELT members around the globe * Utilize approaches which reduces...

Redwood Credit Union Redwood Credit Union is looking for a Compliance Analyst, who will be responsible for proactively identifying and evaluating risks and controls, completing regulatory compliance analysis and research, identifying issues and/or areas for improvement in efficiency or effectiveness, and working with management in developing actions plans to ensure risks are effectively mitigated and issues are corrected. Work with broad discretion on assignments of a varied and diverse nature. Plan, organize, and perform other Compliance activities and projects. Key Responsibilities Compliance: * Review and conduct in-depth analysis on regulatory and legal changes affecting financial institutions to determine applicability and impact to RCU. * Research regulatory/legal questions for other departments as assigned. * Prepare and present analysis summaries and findings to RCU management to assist in decision-making. * Independently work with RCU departments to...

Macerich Great people make great properties. As an owner, operator and developer of thriving retail centers in the nation’s top markets, Macerich offers opportunities to work, grow and develop your unique talents. About the Role: The Business Systems Analyst IV is a strategic leader responsible for driving Macerich’s solution development, process optimization, application strategy, and technology adoption. Acting as the primary liaison between business units and stakeholders, this role champions crossfunctional collaboration, change management, and vendor relationship management to deliver efficiencies, automation, and improved quality of information. Combining strong analytical acumen, process innovation, business insight and some technical expertise with exceptional communication and leadership skills, the BSA 4 plays a pivotal role in advancing organizational effectiveness and enabling meaningful change. The successful candidate must be able to perform the essential...

Redwood Credit Union Redwood Credit Union is seeking a Senior Compliance Analyst who will be responsible for proactively identifying and evaluating risks and controls, completing regulatory compliance analysis and research, identifying issues and/or areas for improvement in efficiency or effectiveness, and working with management in developing action plans to ensure risks are effectively mitigated and issues are corrected. Work independently with broad discretion as assignments may be varied, diverse, and difficult in nature. Provide guidance and leadership to other team members in Compliance. Plan, organize, and perform Compliance activities and projects. Key Responsibilities Compliance: o Review and analyze regulatory and legal changes affecting financial institutions to determine applicability and impact to RCU. o Research regulatory/legal questions for other departments as assigned. o Present analysis and findings to RCU management. o Independently work with RCU...

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING! This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below. "Beware of scams. S3 never asks for money during its onboarding process." Job Title: Securities Lending Analyst Location: Salt Lake City, UT 84111 Contract Length: 6+ Months On Site Work Job ref #243084 Job Description: Developing and maintaining strong relationships with all stakeholders - Business, Engineering, Operations and Credit. Actively engage, partner and drive changes, provide excellent service and support. Delivering transactions in agreed time-frames, as per SLA's whilst improving quality of processing, reducing errors and inculcating the zero error culture. Proactively managing operational risk inherent in business. Ensuring all operational risk/issues are identified and mitigated...