25 senior customer support engineer jobs found

Five9 Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Senior Staff Engineer, AI Agents, will be responsible for the software architecture and software development of Five9's AI Agent software platform. As a senior staff individual contributor, you'll not only be one of the most senior developers on the team, you'll also mentor junior engineers and set technology direction for platform. You'll work with other teams, collaborating cross-functionally to make sure complete solutions are delivered. You'll make some of the most important technology decisions and be in the drivers seat for the...

Fidelity Investments Job Description: Note: Fidelity will not provide sponsorship for this role. The Role The FFIO Technology team is looking for an experienced Senior Software Engineer to join their team to deliver next generation pricing platforms in the cloud as part of a multiyear pivotal initiative to modernize and improve pricing capabilities. The position is based in Westlake, Texas and will do hands on development and provide technical leadership and mentorship for junior members of the team. The Expertise and Skills You Bring A solid and strong foundation in software engineering - 7+ years experience Expert and comfortable with core Java 21+ technologies and frameworks like Spring Boot Understanding of AWS or other cloud platforms and containerization technologies such as Docker and Kubernetes/Helm Experience with SQL and stored procedures. Oracle database preferred Experience with the following technologies: Spring 3.x, JPA, REST/Web...

Apex Systems, Inc. Job#: 3015653 Job Description: Apex is looking for a Sr. Network Engineer to start in January 2026 and fully remote! If interested, please email resume to [email protected] Position Details: Job Title: Senior Network Engineer Location: 100% Remote Schedule: 8:00 AM - 5:00 PM EST Pay: $45/hr Role Overview: The Sr. Network Engineer will serve as a technical subject matter expert (SME) responsible for analyzing, designing, and implementing network solutions to meet business requirements. This role involves documenting current customer network diagrams, responding to advanced network break/fix issues, and creating knowledge base (KB) articles for resolutions. The engineer will spend significant time working within Visio for network documentation. Responsibilities: Analyze and test all elements of network infrastructure. Design and implement network solutions based on business requirements. Plan, design, and...

Five9 Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are seeking a highly motivated technical leader to guide the Network Engineering and Operations team in delivering scalable, automated, and cloud-ready networking solutions while fostering a culture of continuous improvement. Key Responsibilities: Partner with cross-functional stakeholders to design and deliver next-generation data center fabric architectures, leveraging technologies such as VXLAN, Cisco Nexus Dashboard, Kubernetes, and AI/ML-enabled networking. Provide technical leadership and mentorship to a team of engineers,...

Lincoln Property Company We are looking for a skilled Assistant Chief Engineer to assist the Senior Chief Engineer in directing the engineering departments operations (providing technical and administrative support), preplanning mechanical preventive maintenance, and supervising and directing maintenance personnel in installation, repair, and maintenance of all mechanical and electrical equipment and systems. The Assistant Chief Engineer also assumes the Chief Engineers' responsibilities as necessary. Responsibilities: Supervise and direct maintenance staff on shift and monitor performance of assigned responsibilities. Perform and/or direct the performance of all maintenance departmental service requests, ensuring that work performed in these areas is accomplished efficiently with a minimum amount of disruption and inconvenience. Provide training and supervision aimed at expanding the capabilities of the operations staff. Supervise and implement the preventative...

Museum of Fine Arts, Houston Position Summary: The Office Manager serves as the senior administrative leader of the Engineering and Facilities department, providing strategic oversight of financial operations, payroll administration, regulatory compliance, and emergency preparedness initiatives. This position is responsible for managing the departmental budget, maintaining critical operating permits and contractual agreements, coordinating disaster response protocols, and providing backup support to the Administrative Coordinator as needed. Success in this role requires advanced financial acumen, exceptional organizational capabilities, and the ability to manage complex operational systems in support of the department's mission and institutional objectives. Responsibilities: Accounting and Budgets Prepare the annual operating budget in close cooperation with the Department Head and Team Leaders Maintain account files and track departmental expenses,...

Lincoln Property Company The Building Engineer I is responsible for maintaining, operating, and troubleshooting building systems, including HVAC, plumbing, and electrical systems, focusing on performing routine maintenance tasks, responding to tenant requests, and ensuring systems operate safely under the guidance of senior engineers. Essential Duties and Responsibilities: Perform scheduled maintenance, repairs, and inspections of building systems; address service requests, including hot/cold calls, plumbing issues, and lighting repairs. Troubleshoot minor equipment malfunctions and escalate issues as needed. Replace light fixtures, filters, and other components as required. Maintain accurate records of inspections and equipment performance. Interact with tenants, contractors, and property managers and work closely with senior engineers and technicians to support smooth building operations and resolve tenant issues. Assist with preventive maintenance tasks and...

Fidelity Investments Job Description: Note: Fidelity will not provide immigration sponsorship for this position. Principal Storage Engineer The Role As a Principal Storage Engineer, you will design, implement, and manage enterprise-grade storage solutions that support business-critical workloads across the firm's financial services. You'll work within a team of technical engineers responsible for distributed block storage infrastructure, ensuring secure, highly available storage services for critical applications. The Expertise You Have Proven experience in distributed storage engineering, including product selection, implementation, and lifecycle management 10+ years managing block storage platforms Deep knowledge of data replication, snapshots, and disaster recovery solutions Hands-on experience with multiple block storage arrays and vendors Expertise in large Fiber Channel SAN environments and iSCSI protocol Strong troubleshooting skills with the...

9th Way Insignia 9th Way Insignia is a service-disabled, veteran-owned small business bringing transformative technology to our government customers so they can achieve their missions. Our specialties include cybersecurity, cloud modernization, software development, data analytics, enterprise architecture, enterprise IT, analytics, process automation, and artificial intelligence. Learn more about 9th Way Insignia at https://9thwayinsignia.com/. Application password: Niner This position is contingent upon contract award. Professional Level Information: The Senior Integration Engineer aligns as an Engineer 2 at 9th Way Insignia. This role delivers advanced systems integration across VESEE 2.0, enabling reliable, secure, and high-performance interfaces between the modernized Enrollment System (ES), legacy platforms (EDB, IVM, VistA REE), and external partner systems. Responsibilities: Design, build, and maintain ES partner interfaces and internal data...

9th Way Insignia 9th Way Insignia is a service-disabled, veteran-owned small business bringing transformative technology to our government customers so they can achieve their missions. Our specialties include cybersecurity, cloud modernization, software development, data analytics, enterprise architecture, enterprise IT, analytics, process automation, and artificial intelligence. Learn more about 9th Way Insignia at https://9thwayinsignia.com/. Application password: Niner This position is contingent upon contract award. Professional Level The Systems Administrator position aligns as Level 2 Engineer at 9th Way Insignia. An Engineer 2 typically plans and directs research or development work on complex projects, along with engaging various parties in design and development. Costs and recommendations of new components may also involve part of the job scope. Performs multiple engineering-related tasks in various assignments within the project and firm. Engineer 2 has...

9th Way Insignia 9th Way Insignia is a service-disabled, veteran-owned small business bringing transformative technology to our government customers so they can achieve their missions. Our specialties include cybersecurity, cloud modernization, software development, data analytics, enterprise architecture, enterprise IT, analytics, process automation, and artificial intelligence. Learn more about 9th Way Insignia at https://9thwayinsignia.com/. Application password: Niner This position is contingent upon contract award. Professional Level Information: The Senior DBA aligns as an Engineer 2 at 9th Way Insignia. The role provides expert Oracle database engineering and operations across VESEE 2.0 modernization and sustainment, including performance engineering, data migration, and continuity of operations for the Enrollment System (ES) and consolidated legacy datasets (EDB, IVM, VistA REE). Responsibilities: Own end-to-end Oracle database performance...

Fidelity Investments Job Description: Note: Fidelity will not provide immigration sponsorship for this position. Director of Distributed Storage Engineering About the Role As the Director of Distributed Storage Engineering, you will lead initiatives across multiple product areas to deliver high-performing, cost-effective, and reliable storage solutions for business-critical workloads supporting all areas of the firm's financial services. You will collaborate with technology leadership and architects to define target architectures, establish product roadmaps, and drive strategic decisions for distributed storage services. What You'll Do Define vendor strategies and create business cases that clearly outline technological capabilities and costs for executive decision-making. Influence the direction of distributed storage services and present strategies to executive leadership. Report regularly on the progress of critical projects and ensure alignment with...

Shell USA, Inc. Louisiana, United States of America Job Family Group: Discipline Engineering Worker Type: Regular Posting Start Date: December 17, 2025 Business Unit: Upstream Experience Level: Experienced Professionals Job Description: What's the role Shell is seeking a Rotating Equipment & Electrical Team Lead to join its team in New Orleans. As the REEL Team Lead (Rotating Equipment & Electrical Lead), you will set the strategic direction and ensure technical assurance and operational excellence for the Rotating Equipment and Electrical discipline across Shell's Deepwater Gulf of America assets. Reporting to the Engineering & Technology Manager, you'll lead a team of engineers and specialists, providing both tactical and strategic support to Production, Maintenance, and Reliability teams. This role is critical in driving compliance with Shell's Safety, Environmental, and Asset Management (SEAM) processes and delivering continuous...

Baker Hughes University Internships: Engineering and Technology - 2026 opportunities Would you like the opportunity to work in a global energy company? Do you enjoy taking on challenging projects? Join our innovating Internship Program The Baker Hughes Internship is designed to enable students pursuing a Bachelors' or Masters' degree to gain hands-on work experience as the foundation of their professional lives. Our internships will give you first-hand insights into the processes, systems, and practices that are aligned to ensure customer needs are met through flawless execution and the application of leading-edge technology. Partner with the best You'll participate in focused training, and team meetings, work on projects, and present your results. During your internship, you will be supported by a buddy and your manager who will ensure you have a valuable learning experience. You can expect to receive coaching and mentoring to enable you to complete...

Five9 Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. About the Role We are seeking a Principal Product Manager, Agentic QM to lead the future of AI-driven quality management at Five9. In this pivotal role, you will shape the strategy and execution of groundbreaking agentic AI solutions that transform how contact centers evaluate, optimize, and elevate customer interactions at scale. As a principal-level product leader, you will drive innovation at the intersection of artificial intelligence and quality management, building autonomous AI agents that don't just analyze interactions but...

Baker Hughes University Internships: Engineering and Technology - 2026 opportunities Would you like the opportunity to work in a global energy company? Do you enjoy taking on challenging projects? Join our innovating Internship Program - Start date January 26th The Baker Hughes Internship is designed to enable students pursuing a Bachelors' or Masters' degree to gain hands-on work experience as the foundation of their professional lives. Our internships will give you first-hand insights into the processes, systems, and practices that are aligned to ensure customer needs are met through flawless execution and the application of leading-edge technology. Partner with the best You'll participate in focused training, and team meetings, work on projects, and present your results. During your internship, you will be supported by a buddy and your manager who will ensure you have a valuable learning experience. You can expect to receive coaching and mentoring...

Guild Mortgage Guild Mortgage Company , closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry. Position Summary The Artificial Intelligence Technology Product Owner is responsible for managing the development and delivery of various Artificial Intelligence products and services supporting IT and Business partner initiatives. The Artificial Intelligence Technology Product Owner works closely with the product team, which consists of AI Analysts, AI Engineers, Data Scientists, Data Architects, Front End Developers, and other cross-functional teams (both internally to IT as well as the business), to define the product vision, a business and technology roadmap, features, and user stories. The Technology Product Owner also...

Guild Mortgage Guild Mortgage Company , closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry. Position Summary The Artificial Intelligence Technology Product Owner is responsible for managing the development and delivery of various Artificial Intelligence products and services supporting IT and Business partner initiatives. The Artificial Intelligence Technology Product Owner works closely with the product team, which consists of AI Analysts, AI Engineers, Data Scientists, Data Architects, Front End Developers, and other cross-functional teams (both internally to IT as well as the business), to define the product vision, a business and technology roadmap, features, and user stories. The Technology Product Owner also...

Guild Mortgage Guild Mortgage Company , closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry. Position Summary The Artificial Intelligence Technology Product Owner is responsible for managing the development and delivery of various Artificial Intelligence products and services supporting IT and Business partner initiatives. The Artificial Intelligence Technology Product Owner works closely with the product team, which consists of AI Analysts, AI Engineers, Data Scientists, Data Architects, Front End Developers, and other cross-functional teams (both internally to IT as well as the business), to define the product vision, a business and technology roadmap, features, and user stories. The Technology Product Owner also...

Point B Point B is a business innovation firm that takes the guesswork out of transformation. We engineer your future by combining advanced technologies and industry expertise to help you reimagine your business and its processes to get ahead and stay ahead. We're consulting done different. While others might say it, we live it-your success is our success. We start with the challenges you face, then partner to drive to what's right for your business, your people, and your future. The proof is in our world-class NPS score that consistently triples our competitors. We know how to listen carefully, respond with agility, and accelerate time to value. When you partner with Point B, you'll experience the speed and confidence needed to spot critical pivots, navigate complexity with ease, and tailor technology to fit your needs. We're ready to start generating your future today. JOB SUMMARY: The Associate is an onsite client-facing role that supports Point B by leading small...