Nov 20, 2025
Ameriprise Financial
This position will provide oversight of our Field Technical Support Desk vendor to ensure consistent superior service to our advisor and field personnel. This resource will oversee critical programs to ensure ongoing metrics and quality standards are met while working to continuously enhance the overall experience. Key Responsibilities We are seeking a highly organized and proactive individual to oversee a vendor's day-to-day operations of our Field Technology Support Desk. This role ensures smooth functioning of support services and drives operational excellence to deliver outstanding customer experiences for our advisors and their staff. Additional responsibilities include: Manage day-to-day operations of the overall Field Technology Support Desk service. Serve as the primary point of escalation for complex or urgent issues. Track and report on SLAs, response times, future volume forecasts and resolution metrics. Develop and maintain...
Professional Diversity Network
Minneapolis, MN, USA
Full-Time
