1 technical support analyst jobs found

POSITION SUMMARY: The Retail Bank Trainer & Quality Assurance Specialist is responsible for developing and delivering training programs for retail staff and coordinating relative training for other staff as needed, ensuring compliance with regulatory requirements and maintaining high standards of operational accuracy. This role combines instructional expertise with quality assurance to enhance employee performance, customer experience, and operational integrity. ESSENTIAL FUNCTIONS : Training & Development ·         Design, develop, and deliver training programs for retail new hires and existing staff on retail banking products, services, sales, systems, policies, and procedures. ·         Create engaging learning materials, including manuals, e-learning modules, and job aids. ·         Conduct classroom and virtual training sessions, ensuring alignment with organizational goals and compliance standards. ·         Develops and...