3 isc production supervisor jobs found in Toronto

Apex Systems, Inc. Job#: 3025092 Job Description: Delivery Lead (CCaaS Platform) Client : Big 5 Bank Location: Hybrid Downtown Toronto, Ontario (2-3 days a week) Term : 6 month contract, with a focus on contract to hire. Hours : 37.5 hours/week Monday-Friday, 9:00 am - 5:00 pm - The Development & Delivery Lead for a Cloud Contact Center as a Service (CCaaS) platform is responsible for overseeing the end-to-end design, development, integration, and delivery of contact center technology solutions. This leadership role ensures that all CCaaS initiatives align with business objectives, are delivered on time, and meet quality, security, and compliance standards. This role is critical for ensuring the successful delivery of innovative, scalable, and secure CCaaS solutions that drive superior customer experiences and support organizational objectives. Key Responsibilities * Development Leadership & Delivery o Lead the development...

Apex Systems, Inc. Job#: 3025093 Job Description: CCaaS Platform Specialist: Client : Big 5 Bank Location: Hybrid Downtown Toronto, Ontario (2-3 days a week) Term : 6 month contract, with a focus on contract to hire. Hours : 37.5 hours/week Monday-Friday, 9:00 am - 5:00 pm - The CCaaS Platform Developer is responsible for the configuration, customization, integration, and ongoing maintenance of Cloud Contact Center as a Service (CCaaS) solutions. This role ensures the platform is optimized for performance, reliability, and user experience, supporting both day-to-day operations and strategic initiatives within the contact center environment. This role is critical for ensuring the CCaaS platform is robust, scalable, and aligned with business objectives, enabling superior customer experiences and efficient contact center operations. Key Responsibilities * Platform Configuration & Customization o Configure and customize CCaaS platform...

Apex Systems, Inc. Job#: 3025126 Job Description: CCaaS Quality Specialist: Client : Big 5 Bank Location: Hybrid Downtown Toronto, Ontario (2-3 days a week) Term : 6 month contract, with a focus on contract to hire. Hours : 37.5 hours/week Monday-Friday, 9:00 am - 5:00 pm - The Call Recording, Quality Monitoring, & Speech Analytics Specialist is responsible for the end-to-end management and optimization of call recording, quality assurance, and speech analytics solutions within the CCaaS platform. The role ensures that all customer interactions are effectively captured, analyzed, and leveraged to drive compliance, service excellence, and business insights. Key Responsibilities * Call Recording Management o Oversee the configuration, maintenance, and monitoring of call recording systems within the CCaaS platform. o Ensure compliance with legal, regulatory, and organizational requirements related to call recording and data retention. o...