5 operations journey builder jobs found in San Ramon

Five9 Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. About the Role We are seeking a Principal Product Manager, Agentic QM to lead the future of AI-driven quality management at Five9. In this pivotal role, you will shape the strategy and execution of groundbreaking agentic AI solutions that transform how contact centers evaluate, optimize, and elevate customer interactions at scale. As a principal-level product leader, you will drive innovation at the intersection of artificial intelligence and quality management, building autonomous AI agents that don't just analyze interactions but...

Five9 Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are looking for an experienced Security Incident Response Analyst to join our Cyber Command Center team. This role includes hands-on involvement in incident response, detection engineering, and security automation. We value a candidate who is autonomous, responsible, and motivated. The right candidate will be comfortable pointing out weak points in our operation and implementing innovative changes that continuously improve our security posture. Key Responsibilities: Participate in and lead incident response efforts, from triage to...

Five9 Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. To support our continued growth and scale, we are seeking a high-impact, hands-on Staff Salesforce Developer with the strategic mindset of a Solutions Architect to join our IT Applications Delivery organization based in San Ramon, CA. This senior IC role blends deep Salesforce engineering with architecture and product thinking. You'll partner with business and delivery leaders to design end-to-end solutions, then hand off for execution to delivery partners and advanced delivery teams. You'll set technical direction, elevate solution quality,...

Five9 Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Join Five9's Enterprise Solutions team and help global organizations transform how they engage customers. You'll lead discovery, design, and demo of Five9's cloud and AI-powered contact center solutions for large enterprise clients. What You'll Do Partner with Enterprise Sales to uncover customer goals and build tailored Five9 solutions. Lead discovery sessions and translate business needs into scalable architectures. Deliver persuasive demos and executive-level presentations. Shape RFP/RFI responses with clear technical scope...

Five9 Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Director, Enterprise Customer Success Management will lead a team of Enterprise Customer Success Managers. The Director will be responsible for developing a team of direct reports in SaaS Customer Success, with a focus on driving business outcomes for an assigned deck of in-base customers. This position reports to the RVP, Customer Success. Core duties and responsibilities include the following: Lead, mentor, and grow a team of Customer Success Managers, positioning them to succeed in assisting Five9 customers in maximizing...