2 head of product management enterprise solutions intelligence jobs found in San Ramon

Five9 Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. About the Role We are seeking a Principal Product Manager, Agentic QM to lead the future of AI-driven quality management at Five9. In this pivotal role, you will shape the strategy and execution of groundbreaking agentic AI solutions that transform how contact centers evaluate, optimize, and elevate customer interactions at scale. As a principal-level product leader, you will drive innovation at the intersection of artificial intelligence and quality management, building autonomous AI agents that don't just analyze interactions but...

Five9 Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We're looking for a Director of Product Management (Open to Senior Director level for exceptional candidates), AI Applications to lead the development of several strategic AI/LLM powered product areas, including but not limited to: AI Insights - Transform voice-of-customer data into actionable CX intelligence. Agent Assist - Equip agents with real-time, LLM-powered guidance and coaching. AI Knowledge - Deliver contextual answers to live and virtual agents. GenAI Studio - Advance AI observability and evaluation for enterprise-scale...