1 retail experience manager jobs found in Riverdale, GA

Southern Company Job Summary * Required to work in multiple jurisdictions across various customer contact channels * Maintain working knowledge of all company products and services * Forward sales opportunities and referrals to sales partners (i.e. rebates, added load and Business Case Authorizations) * Assist in providing feedback to new employees * Coach and deliver feedback to employees * Support Supervisors with assisting ~50 Energy Connection Center and Emergency Response employees Responsible for maintaining the security of customer records the purpose of this position is to serve as intermediary between the agents and the leadership team. The incumbent is responsible for support of daily operations of multi-jurisdictional and multi-functional customer care center teams of ~50 employees within Southern Co. Gas utilities (regulated and deregulated). The incumbent is responsible for both marketer and customer contacts, responds to service requests, questions,...