1 jobs found in Riverdale

Southern Company Job Summary The Customer Care Manager provides strategic leadership and operational oversight for two Customer Care Centers supporting three Local Distribution Companies (Atlanta Gas Light, Chattanooga Gas, and Virginia Natural Gas). This role manages approximately 200 employees across two locations (Riverdale, GA and Virginia Beach, VA) and is accountable for an annual operating budget of $8-10M. The successful candidate will drive operational excellence, implement strategies, and ensure compliance with regulatory and labor requirements while fostering a culture of engagement and continuous improvement. Key Responsibilities Operational Leadership Direct day-to-day operations for two Customer Care Centers handling over 2 million customer interactions annually across multiple channels (phone, email, mail, IVR, and digital platforms). Ensure compliance with federal, state, and local regulations, as well as company policies and service level...