1 director customer success jobs found in Reston, VA

CareFirst BlueCross BlueShield Resp & Qualifications PURPOSE: Leads multiple cross functional teams, or Agile Release train (ART) guiding them on how to use Agile, Scaled Agile Framework (SAFe), Scrum and Lean (e.g. Kanban) values/practices through servant leadership. Creates and nurtures a culture of continuous learning, growth mindset and agile maturity in teams/ART through agile practices, agile mindset, metrics, SAFe guidelines, removes blockers and partners with leadership. Exhibits and permeates the behaviors of a Lean-Agile Leader with a Lean-Agile Mindset. ESSENTIAL FUNCTIONS: Facilitates the team's progress toward team goals. The Senior Scrum Master acts as the facilitator for many teams or as the Release Train Engineer (RTE) for a SAFe Agile release train (ART). Continuously engage in challenging the old ways of working to improve team level or ART level performance in the areas of quality, predictability, flow, velocity and other metrics defined by the...