21 customer success engineer jobs found in New York

New York Life Insurance Company Location Designation: Hybrid - 3 days per week As part of Technology, you'll have the opportunity to contribute to groundbreaking initiatives that shape New York Life's digital landscape. Leverage cutting-edge technologies like Generative AI to increase productivity, streamline processes, and create seamless experiences for clients, agents, and employees. Your expertise fuels innovation, agility, and growth - driving the company's success. We are seeking a highly motivated Release Train Engineer (RTE) to join the Customer & Field Service Experience Agile Release Train (ART) within the Service Experience Value Stream (VS). The ideal candidate has deep experience delivering large-scale technology roadmaps (>$10M annually) and a strong understanding of customer service technologies. In this role, you will oversee the planning, execution, and delivery of strategic initiatives that enhance the customer, field service, and agent...

Moody's At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies 5-10 years of experience in Audio Visual Support or a related discipline. Knowledge of SIP, VoIP, MPLS, AVoIP, and related network protocols. Proficiency in audio visual technologies, including but not limited to Cisco, Polycom, Neat, Crestron, and Extron. Strong working...

Five9 Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. As a key contributor to the Professional Services Team, the ideal candidate will be a passionate, driven individual who can lead and manage a team of technical, individual contributors that delight customers in their successful implementations. This role is equal parts Manager, Trainer, and enabler of the Platform Engineers to perform high-quality work. Key Responsibilities: Hone and expand the technical abilities of your team and peers on a continuous basis. Manage and oversee skills-development of a team of Platform Engineers....

FactSet Research Systems Inc. FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions. At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients' needs and exceeding their expectations. Job Location: New York City, Norwalk, Boston, or London Working Environment : Hybrid For U.S. locations, must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future Your Team's Impact FactSet's product suite of industry-leading analytics and unique...

Barclays Embark on a transformative journey as an Equity Derivatives Sr. Java Developer at Barclays. Our vision is clear - to redefine the future of banking through innovative solutions. We offer a fast-paced, collaborative environment where your skills in Java, Spring, SQL, and Equity Derivative will make a tangible impact. In this role, you will work closely with the trading desk in New York on strategic growth and control projects. Your contributions will directly influence high-value trading systems and drive business performance. To be successful as an Equity Derivatives Sr. Java Developer, you should have experience with: Core Java skills, including but not limited to Generics, Collections, Multithreading, I/O, Streams, and JDBC, be proficient in reading, writing, and debugging multithreaded Java code Reviewing multi-layered of problems and translating solutions into programs using OOP fundamentals Writing effective unit test cases, to validate solutions and...

SS&C As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description Job Title: Engagement Manager Locations : New York City Get To Know The Team: The Engagement Manager is an integral role within the Global Professional Services organization, nested within the larger Global Technical Sales organization. The SEM will work closely with all stakeholders within Global Sales, Global Services and Support, and Legal as the core teams, to design and implement solutions based on the clients' requirements, and our product and service offerings. The SEM will also have a cadence and work closely with our PMO, SOC, Tech Ops, Finance, Product Management, and...

About this role Job Description - Client Success Manager Aladdin is BlackRock's central technology platform that connects the key functions of investment management into one integrated system. From portfolio management and trading to compliance, operations, and risk oversight, Aladdin brings together people, processes, and data to create a seamless investment process. By providing a common platform and consistent information, Aladdin helps organisations make informed decisions, manage risk effectively, and trade efficiently - ultimately driving better outcomes for investors and institutions worldwide. We bring a breadth of experience across regions, strategies, and asset classes. 30 Years of experience delivering solutions 1,100 Aladdin clients 5,500 skilled engineers, financial modelers, and data experts supporting Aladdin The Aladdin Client Experience team is the global client services organisation supporting Aladdin users around the world . With...

About this role BlackRock is one of the world's leading providers of investment, advisory, and risk management solutions, including Aladdin, our investment and risk management technology. Aladdin is a comprehensive technology platform used by BlackRock and delivered to our clients to unify the investment management process across public and private markets. It integrates risk, investment, and client management processes through a common data language, enabling scale, insights, and business transformation. At BlackRock, the Aladdin team comprises the Aladdin Client Business, Aladdin Wealth Tech, Aladdin Product, Aladdin Data, and Aladdin Engineering. Join our AI Platform Engineering team as part of Aladdin Engineering and be at the forefront of financial technology innovation. Aladdin Engineering is the team that designs, builds, and runs Aladdin. Within Aladdin Engineering, there are multiple engineering teams focused on building the different products and platform services...

About this role BlackRock is one of the world's leading providers of investment, advisory, and risk management solutions, including Aladdin, our investment and risk management technology. Aladdin is a comprehensive technology platform used by BlackRock and delivered to our clients to unify the investment management process across public and private markets. It integrates risk, investment, and client management processes through a common data language, enabling scale, insights, and business transformation. At BlackRock, the Aladdin team comprises the Aladdin Client Business, Aladdin Wealth Tech, Aladdin Product, Aladdin Data, and Aladdin Engineering. Join our AI Platform Engineering team as part of Aladdin Engineering and be at the forefront of financial technology innovation. Aladdin Engineering is the team that designs, builds, and runs Aladdin. Within Aladdin Engineering, there are multiple engineering teams focused on building the different products and platform services...

FactSet Research Systems Inc. FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions. At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients' needs and exceeding their expectations. In today's rapidly evolving financial landscape, middle office teams within investment firms face increasing challenges, balancing routine operational tasks with demands for strategic business development. To enhance operational efficiency amid this growing market complexity, more organizations are turning to FactSet. Our Client and...

New York Life Insurance Company Location Designation: Hybrid - 3 days per week The Data Governance Engineer plays a key role in advancing New York Life's data governance initiatives. This individual contributor role focuses on the operational design and execution of metadata cataloging, lineage harvesting, governance workflows and technical integrations using platforms such as Atlan , and Unity Catalog . Working closely with data governance analysts, product managers, and technology teams, the data governance engineer enhances data discoverability, quality, and compliance across the enterprise; supporting New York Life's Data Strategy and enabling timely, data-driven decisions built on trusted information. What You'll Do : Curate and maintain glossaries, taxonomies, and metadata for business and technical assets. Design and implement governance workflows (e.g., stewardship approvals, certifications, data access protocols). Support PII/PHI classification,...

New York Life Insurance Company Location Designation: Hybrid - 3 days per week The market for insurance and financial solutions is evolving rapidly, driven by changes in customer expectations, the economic environment, and the competitive landscape. This changing marketplace provides tailwinds that New York Life can capitalize on to drive growth and headwinds that we must actively address to enhance resiliency. As a result, the way we approach go-to-market must evolve. We undertook a significant step in this direction by evolving the value stream operating model last year. Our vision is to be a leading provider of human-led holistic guidance to affluent and middle markets, enabled by seamless and differentiated experiences across solutions and channels that set us apart in the financial services industry. With visibility into their full financial picture, a tailored holistic financial plan, and the agent's expertise, prospects will clearly understand the solutions...

New York Life Insurance Company Location Designation: Hybrid - 3 days per week Alternate locations: New York, NY (New York); White Plains, NY (New York) Role Overview : We are seeking a highly motivated and experienced Corporate Vice President to join our Life Insurance Product Solutions team. This individual will play a pivotal role in driving operational efficiency, enhancing in-force customer experiences, and leading strategic initiatives that shape New York Life's life insurance portfolio. This is a high-impact opportunity for a collaborative leader with deep insurance industry expertise, exceptional cross-functional coordination skills, and a passion for innovation, excellence, and client service. Join Life Insurance Solutions, the engine behind New York Life's diverse life insurance offerings. You'll collaborate with experts across disciplines to develop, manage, and strategically evolve the company's insurance portfolio-directly contributing to the...

Eaton Vance ABOUT MORGAN STANLEY Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, wealth management and investment management services. With offices in more than 41 countries, the Firm's employees serve clients worldwide including corporations, governments, institutions and individuals. For further information about Morgan Stanley, please visit www.morganstanley.com. ABOUT PARAMETRIC Parametric is part of Morgan Stanley Investment Management, the asset management division of Morgan Stanley. We partner with advisors, institutions, and consultants to build portfolios focused on what's important to them and their clients. A leader in custom solutions for more than 30 years, we help investors access efficient market exposures, solve implementation challenges, and design multi-asset portfolios that respond to their evolving needs. We also offer systematic alpha and alternative strategies to complement clients' core...

Five9 Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. As part of the Outbound Campaigns team, you will be working on breaking down a monolith and building Five9's next generation, cutting-edge Modern microservices platform. An ideal candidate for us is an experienced engineer who is passionate about building high performance scalable microservices with test driven development mindset and a brilliant problem solver and a creative self-starter. Key Responsibilities: Be part of the Outbound Campaigns Team, focused on building the next generation enterprise campaigns management features in...

Five9 Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Voice Client team at Five9 is seeking a passionate and experienced Software Engineer II to help build and enhance the voice solutions that power our industry-leading contact center platform. This person will play a key role in developing high-quality, reliable, and high-performing voice applications across desktop (Mac and Windows) and web platforms using technologies such as SIP, WebRTC, ICE, and Web Sockets. This role requires strong technical expertise, problem-solving ability, and close collaboration with cross-functional teams to...

Five9 Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are seeking a highly experienced Senior Cloud Infrastructure Engineer to implement and support our current and future DNS & Kubernetes architecture in private cloud. You will be directly responsible for ensuring the scalability, resilience, automation, and performance optimization of our DNS & Kubernetes environment by leveraging Infrastructure-as-Code (IaC) tools like Ansible, and Terraform, or Pulumi. This is a deeply technical role requiring expert-level understanding of DNS, Kubernetes and extensive working knowledge on...

Mitsubishi Electric US Mitsubishi Electric Trane HVAC US LLC is looking for a Sales Development Associate in NYC. POSITION SUMMARY: Responsible for learning and developing relationships with the architectural, engineering and specifier community to educate about Mitsubishi Electric Trane HVAC (METUS) products and their applications, along with increase the number of specifications, and subsequent sales. In addition, this position will support METUS Area Sales Managers and Regional Sales Managers in their pursuit of specification and sales growth. ESSENTIAL FUNCTIONS The essential functions of the position include, but are not limited to the following: Perform joint sales calls to develop relationships with local architects, engineers, and contractors-educating them on applying CITY MULTI Variable Refrigerant Flow systems and other Mitsubishi Electric Trane HVAC products. Develop presentation skills by observing and participating in educational presentations...

Mitsubishi Electric US Mitsubishi Electric Trane HVAC US LLC is looking for an Area Sales Manager I, Commercial in New York City. POSITION SUMMARY: Responsible for developing and nurturing relationships with the architectural, engineering and specifier community to educate about Mitsubishi Electric Trane HVAC (METUS) products and their applications, along with increase the number of specifications, and subsequent sales within an assigned territory. ESSENTIAL FUNCTIONS The essential functions of the position include, but are not limited to the following: Perform direct and joint sales calls to develop relationships with local architects, engineers, and contractors-educating them on applying CITY MULTI Variable Refrigerant Flow systems and other Mitsubishi Electric Trane HVAC products. Deliver educational presentations to architects, engineers, contractors, and commercial sales channels. Occasional job site visits to support customers and service group...

Barclays Join Barclays as a Senior Rates Algo Support Engineer. We are seeking an experienced professional to support algorithmic trading systems, with a focus on backend infrastructure. This role is rooted in a Unix environment and involves building and maintaining systems that require low-latency database solutions. You will have a background in software development and experience in DevOps, particularly within financial services or algorithmic trading support functions. A solid understanding of scripting and automation is essential, along with the ability to work across development and operations to ensure system reliability and performance. To be successful as a Senior Rates Algo Support Engineer, you should have: Extensive knowledge of rates business Experience with International Transactions Reporting System (ITRS) Proficiency in scripting languages such as Shell, Bash, and Perl Some other highly valued skills may include: Skilled in working within...