20 technical support analyst jobs found in Minneapolis, MN

Ameriprise Financial In this role, you will be responsible for providing top quality research and investment analysis, participating in the manager selection process and conducting ongoing due diligence for mutual funds, separate accounts and investment strategists across Managed Accounts. You will also manage partner relationships, review marketing/training materials, contribute to cross organizational projects, support senior analysts and improve existing analytical tools and be responsible for search and selection related to the maintenance of the U.S. Core Equity category. Key Responsibilities Support the research activities of the broader research organization by conducting comprehensive investment research, analysis and manager selection for assigned product lines. This includes the use of qualitative and quantitative techniques to evaluate investment managers and associated products. In most instances, this will include back-up coverage for assigned asset classes...

Ameriprise Financial Act as the liaison between the business and IT organizations to provide business critical or complex technical solutions that meet user needs and improve business performance by providing the technical analysis of business requirements, problem solving and troubleshooting as part of a larger project team. Accountable for ensuring that clear, concise requirements have been captured. Participate in testing, drive issue resolution, support the implementation check-out process and develop all procedural documentation and manuals. Key Responsibilities Gather, analyze, document and manage business and user requirements (both functional and non-functional) to effectively recommend technology solutions that best address the requirements. Identify potential solutions for the business and provide input to issues or risks (through solid knowledge of the business and user requirements). Identify project interdependencies and communicate requirement/scope issues...

Ameriprise Financial As a key member of the Technology Operations Center (TOC), the IT Major Incident Commander (MIC) Operations Analyst will collaborate with leaders and operations teams across Ameriprise Information Technology to identify, resolve, and reduce critical technology issues leading to business impacts. The TOC MIC Analyst will ensure Ameriprise IT Infrastructure and Application environments are set up for observability and recoverability, and that operations teams are equipped to react to and restore critical technology impacts, reporting on and delivering recommendations for any assessed opportunities for improvement. They will assess trends to identify systemic issues, and lead Root Cause Analysis efforts to prevent recurrence of observed issues and improve the operational stability and resiliency of the organization. The TOC MIC Analyst will also act as a team lead, guiding fellow team members and leading continuous service improvements to team activities to...

Strategic Education Inc. *** All Applicants need to reside near or in Minneapolis, Minnesota *** Responsible for providing technical support to SEI users. Duties include providing phone, email, on-site, and remote support for production systems, troubleshooting, and resolving issues while maintaining case tracking of these actions. Special emphasis is given to strong customer service skills. Essential Duties & Responsibilities: Processing a variety of packages for shipping through vendor portals. Provisioning & Deprovisioning hardware for the organization through setup, packing, and processing returns. Provide support to SEI users over the phone, email, and in-person by identifying and resolving issues associated with software and hardware. Coordinates issue escalation to other IT teams and communicates progress and resolution. Documentation and case management of all support requests to detail information on reported requests,...

Ameriprise Financial As a key member of the Technology Operations Center (TOC), the IT Major Incident Commander (MIC) the Technology Operations Manager will collaborate with leaders and operations teams across Ameriprise Information Technology to identify, resolve, and reduce critical technology issues leading to business impacts. The TOC Technology Operations Manager will ensure Ameriprise IT Infrastructure and Application environments are set up for observability and recoverability, and that operations teams are equipped to react to and restore critical technology impacts, reporting on and delivering recommendations for any assessed opportunities for improvement. They will assess trends to identify systemic issues, and lead Root Cause Analysis efforts to prevent recurrence of observed issues and improve the operational stability and resiliency of the organization. The IT MIC Technology Operations Manager will also act as a team lead, guiding fellow team members and leading...

Ameriprise Financial This role will assist in the development and refinement of analytical tools and processes to identify relative value trade ideas to assist advisors in managing their individual bond portfolios. Will learn third party models and tools used to develop investment ideas and strategy recommendations to advisors. Will present fixed income portfolio strategies to advisors and provide guidance and consulting. With guidance, position will translate the strategic economic views of the firm to actionable portfolio recommendations. Key Responsibilities Assist in the development and refinement of analytical tools and processes to identify relative value trade ideas within the fixed income markets. Identify relative value opportunities and trade ideas to assist advisors create and manage their individual bond portfolios. Distribute field facing quantitative fixed income periodicals and client/advisor educational materials. Learn third party models and tools...

Ameriprise Financial As a Regional Sales Manager, you will be responsible for engaging and coaching advisors to grow their businesses organically through client acquisition, financial advice, net flows, and general practice management techniques. You will partner with a given field leader or field leaders to drive results across the entire geography or territory via cohorts, multiple learning labs, blended approach to training, coaching and proactive contact with advisors across their span of responsibility with the use of technology. Provide proactive support to all advisors in a territory or region focused on a growth topic (client acquisition, financial planning, net flows, practice management). Meet a service level agreement of minimum contact per coached advisor via various mediums (teams, calls, chats, etc.). Analyze data for reasons to call to drive sales results and behavior change. Influence advisors to grow faster or course correct where required. Build cohorts...

Ameriprise Financial Play an integral role in supporting modeling and data analysis, budget execution, and the FinOps needs of the business. Manage the creation and/or usage of large data sets, providing information-based decision logic and predictive modeling solutions, and translates modeling/analytic output into understandable/actionable business knowledge, insight and applications. Demonstrate strong technical/problem solving skills. Support multiple projects collaboratively. Key Responsibilities Identify, develop, and implement complex analytical solutions leveraging tools such as predictive modeling, advanced machine learning techniques, simulation, optimization solutions, and risk management purposes. Manage dataset creation including data extraction, derived and dependent variable creation, and data quality control processes for analytics, model development, and validation. May monitor execution of analytical solutions, including criteria specification, data...

Ameriprise Financial Asset Management Technology is a dynamic service focused organization dedicated to ensuring business focused outcomes for our Investments front office partners in Columbia Threadneedle Investments. We are looking for dynamic Engineering leader who will operate in a fast-paced environment to provide differentiating technology and complex analytical solutions supporting trading, portfolio management, research and ESG functions within Columbia Threadneedle investments department. This role is a hands-on software engineer that will provide engineering SME and direction to our business partners in Asset Management. We are looking for candidates with a fresh perspective who are passionate about solving complex business, data, and technical challenges. In this role, you'll work with smart, talented people across our business to create innovative, next-generation cloud-based applications, and analytics/models. You'll be involved, hands-on, and work through the...

The Nature Conservancy What We Can Achieve Together: As our Water and Ag Director, you will establish The Nature Conservancy as a major conservation partner of the Freshwater and Ag programs in MN-ND-SD. You will define, direct, and implement conservation priorities related to freshwater, water resources, and agriculture. You will lead and manage a team of staff which supports and improves conservation efforts, builds strategic approaches, and provides key niches for scientific and technical capacity in the field. You will provide leadership and support for TNC's conservation planning work and manage overall conservation priorities via developing and prioritizing key initiatives, analyses, tools, and frameworks to address the natural system needs. You will provide analyses to best implement organizational measures of success and frequently make independently strategic decisions based on that analysis, ambiguous information, and context. You will also develop key...

Ameriprise Financial Join a team that powers enterprise-scale innovation. We're looking for a seasoned engineer who thrives on solving complex challenges and building secure, high-performing systems. In this role, you'll shape the backbone of our End User Computing platforms, ensuring reliability, scalability, and resilience for mission-critical applications, and making sure our users have secure and frictionless access to their applications, data, and workflows. You'll help define, engineer, and deliver enterprise strategies for end-user computing technologies across Windows and MacOS platforms. This role focuses on endpoint management and automation, Office 365, browser management, and cloud management solutions leveraging Microsoft Intune and Azure. You will work on software packaging and lifecycle management, support escalations, and ensure compliance with ITIL processes including Change, Incident, Problem, and Vulnerability Management. As a driver of change, you'll...

Ameriprise Financial Support complex enterprise architectures by developing and implementing detailed design, configuration and engineering strategies/solutions for one or more technologies within assigned technical area of expertise. Ensure capability, flexibility, scalability, performance and reliability objectives are met or exceeded for a variety of small to mid-size projects. In collaboration with the team and vendor/contractor resources, ensure viable designs, flawless execution, and seamless transition into the production environment. Key Responsibilities Independently perform moderately difficult assignments in the design, detailed configuration, integration and support of existing and future technologies within assigned technical area of expertise. Pan, design, review and approve robust, stable, scalable and manageable designs. Perform problem diagnosis, initiate problem resolution and provide ongoing life-cycle support for technology deployments and upgrades....

Strategic Education Inc. We are seeking a highly skilled and motivated Senior Accountant to join our dynamic Accounting team. Reporting directly to the Director of Accounting, this role is responsible for executing daily and month-end accounting activities, preparing account reconciliations, performing financial analysis, and maintaining subledgers as needed. The ideal candidate will bring strong technical accounting expertise, a detail-oriented mindset, and the ability to work independently in a fast-paced environment. We value individuals who are passionate about their work, quick to learn, and eager to contribute meaningfully to our evolving business. This is an exciting opportunity to be part of a team that is driving transformational initiatives across the organization. We are committed to supporting the professional growth and development of our team members and offer opportunities to expand your impact and advance your career. This position will be onsite 1-2 days a week...

Ameriprise Financial The Principal Business Architect is responsible for partnering with business, product, and technology leaders to identify and lead strategic initiatives that deliver exceptional experiences for our advisors and clients, aligned with our enterprise strategies. The role will bring a strategic, enterprise viewpoint to deliver interconnected end-to-end experiences, bridging the gap between business strategy and its successful execution, and assuring delivery of desired business outcomes. Key Responsibilities Maintain extensive knowledge of the financial services industry, technology landscape, end-user trends, and our business strategies. Educate both IT and the business on opportunities. Identify and recommend innovative technologies that drive the business forward and maintain or create a competitive advantage. Lead proof of concept and discovery initiatives following data driven methodologies to assess value of potential investments. Develop...

Ameriprise Financial This position will provide oversight of our Field Technical Support Desk vendor to ensure consistent superior service to our advisor and field personnel. This resource will oversee critical programs to ensure ongoing metrics and quality standards are met while working to continuously enhance the overall experience. Key Responsibilities We are seeking a highly organized and proactive individual to oversee a vendor's day-to-day operations of our Field Technology Support Desk. This role ensures smooth functioning of support services and drives operational excellence to deliver outstanding customer experiences for our advisors and their staff. Additional responsibilities include: Manage day-to-day operations of the overall Field Technology Support Desk service. Serve as the primary point of escalation for complex or urgent issues. Track and report on SLAs, response times, future volume forecasts and resolution metrics. Develop and maintain...

Ameriprise Financial We are seeking a strategic and experienced Senior Product Owner to help shape and deliver AI-enabled transformation across the service delivery journey. This role plays a critical part in defining the vision and strategy for AI solutions, while leading the execution of initiatives that enhance customer experience, operational efficiency, and business impact. The ideal candidate brings deep experience in AI product management, excels at cross-functional collaboration, and thrives in a fast-paced, innovation-driven environment. Key Responsibilities Vision and Strategy Contribution Collaborate on the development and refinement of the AI product strategy, ensuring alignment with enterprise goals and evolving customer needs. Lead the identification, prioritization, and delivery of AI use cases that enhance customer experience and operational efficiency. Support strategic planning and business case development, including cost-benefit analysis and...

Eaton Vance ABOUT MORGAN STANLEY Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, wealth management and investment management services. With offices in more than 41 countries, the Firm's employees serve clients worldwide including corporations, governments, institutions and individuals. For further information about Morgan Stanley, please visit www.morganstanley.com. ABOUT PARAMETRIC Parametric is part of Morgan Stanley Investment Management, the asset management division of Morgan Stanley. We partner with advisors, institutions, and consultants to build portfolios focused on what's important to them and their clients. A leader in custom solutions for more than 30 years, we help investors access efficient market exposures, solve implementation challenges, and design multi-asset portfolios that respond to their evolving needs. We also offer systematic alpha and alternative strategies to complement clients' core...

Eaton Vance ABOUT MORGAN STANLEY Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, wealth management and investment management services. With offices in more than 41 countries, the Firm's employees serve clients worldwide including corporations, governments, institutions and individuals. For further information about Morgan Stanley, please visit www.morganstanley.com. ABOUT PARAMETRIC Parametric is part of Morgan Stanley Investment Management, the asset management division of Morgan Stanley. We partner with advisors, institutions, and consultants to build portfolios focused on what's important to them and their clients. A leader in custom solutions for more than 30 years, we help investors access efficient market exposures, solve implementation challenges, and design multi-asset portfolios that respond to their evolving needs. We also offer systematic alpha and alternative strategies to complement clients' core...

FreedomPay The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay's technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay's robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast...

FreedomPay The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay's technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay's robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast...