2 jobs found in Lebanon

New York Life Insurance Company Location Designation: Hybrid - 3 days per week We are seeking a highly analytical and detail-oriented Production Support Senior Associate to support a large portfolio of critical digital capabilities and platforms within New York Life's Field Experience (FX) value stream. This role sits in the centralized, horizontal Cross FX Enablement function within the Production Support Center of Excellence that partners with Product, BA, UAT, Engineering, Tech Production Support Team and the Help Desk to ensure release readiness, rapid incident resolution & communication, and a strong feedback loop from production back to product backlogs. You will run day-to-day queue review of production tickets to ensure on time resolution, track known defect backlogs through releases and hypercare, escalate readiness and training gaps, participate in knowledge transfer prior to releases, and represent the voice of the our agents in prioritization discussions....

New York Life Insurance Company Location Designation: Hybrid - 3 days per week New York Life's Cross FX Enablement team within Field Experience Value Stream is establishing a UAT Center of Excellence to raise the bar on product quality and business readiness for our field-facing digital platforms. As a UAT Tester Senior Associate, you will translate business intent into executable, real-world test coverage, certify field workflows across integrated systems, and provide fact-based go/no-go input for release. You'll partner closely with Product Owners, Business Analysts, QA/Engineering, and Production Support teams to ensure solutions work for our field users production, not just in the lab. In addition to structured functional testing, you'll help design and execute automated tests where appropriate, accelerating regressions and improving confidence across PI cycles. You represent our business users in test, contributing to acceptance criteria, business certification, and...