Dec 20, 2025
Kaiser Permanente
Job Summary: To provide a communication phone service to our members, patients, and employees that is efficient, accurate and timely in meeting their needs, and which supports the department and organizational policies and procedures in accordance with the Quality of Service Behavior Guidelines. Essential Responsibilities: Receives and processes calls received at the KSMC call switch; ensures accurate routing of calls received for the KSMC campus, as well as those for other Kaiser clinics, ASCs, and Plan Hospital facilities; provides clear and concise communications consistent with the quality of service behavior guidelines; provides information to callers, and those who come to the department, and assist them in findings the correct location/department to obtain information; determine type of call to forward to appropriate advice or appointment line per guidelines; ensure fraudulent use of the phone system does not happen. Implement hospital response to...
Professional Diversity Network
Hillsboro, OR, USA
Full-Time
