2 client service specialist jobs found in Gaithersburg, MD

AIT - Arctic Information Technology, Inc Overview: JOB SUMMARY: Provide technical support to clients by troubleshooting applications, systems access, resolving hardware, software and network related issues. Utilize pre-defined call and ticket management procedures to identify, resolve, or escalate issues to the End User Support Technician Tier 3 and the Technical Account Manager. Document and monitor service requests to ensure the issue resolution meets or exceeds the service level standard. Provide guidance on basic technical topics to Tier 1 technicians. Provide onsite technical support to the client when requested by the Client Technology Manager. Responsibilities: ESSENTIAL FUNCTIONS: Provide troubleshooting and resolution for workstation, server, and communications software and hardware issues Open, update, track, and close tickets in the ticket management system with minimal assistance from the Tier 3 technician and the Technical Account Manager Create...

AIT - Arctic Information Technology, Inc Overview: JOB SUMMARY: Providestechnical support to clientsbytroubleshootingapplications, systems access,hardware,software,and network related issues.Identifiesandresolves complex issuesor escalatesissuestothe End User Support TechnicianTier4or the Technical Account Manager.Documents and monitorsservice requeststo ensure that theissueresolution meets or exceeds the service level standardfor owned tickets as well as tickets owned by Tier 1 and 2 technicians.Providestrainingand coaching andacts asan escalation point for Tier 1and 2Support Technicians.Provides onsite technical support for clients. Responsibilities: ESSENTIAL FUNCTIONS: Provides troubleshooting and resolution forworkstation, server, and communicationssoftware and hardwareissues, including more advanced topics and situations. Provides onsite support for clients. Collaborates withother End User Support Technicians, Technical Account ManagersandClient Technology...