3 jobs found in Gaithersburg

AIT - Arctic Information Technology, Inc Overview: JOB SUMMARY: Provide technical support to clients by troubleshooting applications, systems access, resolving hardware, software and network related issues. Utilize pre-defined call and ticket management procedures to identify, resolve, or escalate issues to the End User Support Technician Tier 3 and the Technical Account Manager. Document and monitor service requests to ensure the issue resolution meets or exceeds the service level standard. Provide guidance on basic technical topics to Tier 1 technicians. Provide onsite technical support to the client when requested by the Client Technology Manager. Responsibilities: ESSENTIAL FUNCTIONS: Provide troubleshooting and resolution for workstation, server, and communications software and hardware issues Open, update, track, and close tickets in the ticket management system with minimal assistance from the Tier 3 technician and the Technical Account Manager Create...

AIT - Arctic Information Technology, Inc Overview: JOB SUMMARY: The StaffAccountant position is primarily responsible for providingfulllifecycle accounting, tracking, and reporting of the company's fixed assets and capitalized equipment, ensuring accuracy and compliance with GAAP and company policies. This role supports month-end, quarter-end, and year-end close activities, with a strong emphasis on asset capitalization, depreciation, disposals, inventory tracking, and reconciliation between subledgers and the general ledger. The position works closely with the Accounting Manager/Controller, operations,logistics, and external auditors tomaintainaccuratefinancial records, support audits and tax filings, and continuously improve asset-related processes and controls. The role also provides general accounting support and serves as a knowledgeable resource for asset-related questions across theorganization. Responsibilities: ESSENTIAL FUNCTIONS: Role-Specific Skills...

AIT - Arctic Information Technology, Inc Overview: JOB SUMMARY: The Associate Service Delivery Manager position is responsible for delivering our IT managed services to a portfolio of client accounts with the support of a cross-functional team. This role involves helping designDATA safeguard our revenue, retain our clients, grow our accounts, and spearhead projects to modernize client infrastructure. Responsibilities: ESSENTIAL FUNCTIONS: Account Management Manage 8 to 10 client accounts with the support of a dedicated cross functional team Drive contract renewal and project sales activities within assigned accounts to meet service renewal and expansion targets, to include cultivating leads and generating and presenting proposals Motivate clients to adopt designDATA infrastructure and IT offerings Analyze clients' environments and needs regularly to identify new sales opportunities Meet with clients regularly to ensure satisfaction with our services...