11 service manager jobs found in Estero, FL

JOB DESCRIPTION We are seeking a dynamic and operationally strong leader managing our Service Recovery function for North America Customer Care. As the Manager of Service Recovery, you will ensure that when customers experience challenges, we respond promptly, fairly, and with empathy, restoring confidence and strengthening the Hertz, Dollar, and Thrifty brands. Reporting to the Director of Operations, North America Customer Care, you will lead efforts to deliver exceptional recovery experiences that drive customer loyalty and retention You will be the critical link between our Customer Experience strategy and frontline recovery execution. Your mission: elevate recovery quality, consistency, and empathy across all customer touchpoints-whether in person, via chat, phone, or email. Beyond resolving issues, you’ll collaborate with internal stakeholders to identify root causes and implement systemic improvements that reduce the need for recovery altogether. The starting salary for...

JOB DESCRIPTION A Day in the Life: Hertz is looking for a proactive, results-driven IT Service Delivery Manager to join our Field Network Team. This role is pivotal in ensuring seamless network operations and delivering exceptional customer service across all Hertz locations. You will partner with IT leadership, delivery teams, and external vendors to implement network solutions efficiently and maintain flawless day-to-day operations. What You'll Do: Manage end-to-end network support for field locations, including: Field Support & Operations Circuit connectivity Move/Add/Change coordination SLA tracking and issue resolution Lead and coordinate a team of analysts and managed service resources to deliver reliable, responsive support for all Field networking requirements. Manage network-related project delivery, ensuring timelines and budgets are met. Participate in annual budget planning. Conduct regular team standups to monitor progress and...

JOB DESCRIPTION A Day in the Life: The Design and Planning CAD Manager is responsible for developing schematic and design development drawings utilizing digital CAD tools. Key responsibilities include providing architectural and technical assistance to develop/design fixture plans, preliminary layouts and signage plans to support new and remodel facility programs for airport and off-airport properties. Acts as primary librarian for our facilities digital drawings archived on company network. Designs are to conform to prototype standards. Up to 10% travel may be required to survey facilities in preparation for planning the design test fits. Starting salary is $105K; commensurate with experience. What You’ll Do: Develops digital CAD schematic design fit outs for airport and off-airport facilities supporting airport planners, real estate managers and other key corporate stakeholders. Design for off-airport facilities may be taken into detailed design development....

JOB DESCRIPTION Account Service Representative - Corporate Contracts: The primary focus of the Account Service Representative is to provide contract support to Account Managers and Sales Leadership. This position will report to the Manager, Sales Support. Expected salary is $50,000 What You’ll Do: Manage contracting process from pricing request form (PRF) through contract execution, including generating contract proposals, drafts, amending existing agreements, redlining process, approvals, and final agreements checking for accuracy and completeness. Ensuring all contracts, exhibits, and amendments templates are up to date and accurate. Track contract status, approvals, and signatures to ensure timely execution Work with Legal department to discuss and work through contract language. Data input and management: Accurately enter, update, and maintain data in the Compliance tool. Support training for Account Management and is the subject matter expert for...

JOB DESCRIPTION A Day in the Life: The primary objective of the Fleet Recovery Agent is to ensure an appropriate and timely resolution to overdue rental contracts is achieved using good judgment in determining, proposing, and executing an appropriate resolution for each customer per established guidelines. The position will also manage the timely recovery of any impounded Hertz vehicle. The rep will utilize a telematics geo-fencing report, contact tow yards, confirm vehicle condition, negotiate a reduction of impound fees, coordinate vehicle pickup through national and local tow vendors, and ensure delivery to the appropriate location. Wage: $20.00/hour What You'll Do Effectively use all available resources to obtain an extension or the return of an overdue vehicle, otherwise resolving overdue contracts on time within established guidelines. Work with the field locations and security managers to resolve overdue contracts. Work efficiently with department...

JOB DESCRIPTION We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations. This role is a high-impact, high-visibility individual contributor role . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success. This is a rare opportunity to shape and elevate our customer experience in a...

JOB DESCRIPTION A Day in the Life: As a Senior Product Designer at Hertz, you will take ownership of designing digital products that improve vehicle damage collection and access processes. Collaborating with cross-functional teams-product managers, engineers, and others-you'll ensure the products align with business goals, are user-friendly, and meet the highest standards. Acting as the voice of the user, you will manage feedback, design intuitive interfaces, and guide the entire product experience from research and design to testing and iteration. What You’ll Do: Lead end-to-end design for both customer-facing and internal damage collection products, ensuring a cohesive and seamless experience that meets both customer and internal standards. Collaborate with cross-functional teams including fleet experience design, customer experience design, product management, engineering, and data science to address complex challenges and deliver high-quality, impactful design...

JOB DESCRIPTION A Day in the Life: The Finance and Sales Consultant will action leads through closing with our Rent2Buy Customers, who have selected to purchase a car through the E-Commerce platform Hertzcarsales.com. This is a high-volume sales role, and we are looking for individuals with skills in Finance & Insurance, Sales, and Customer Service. The consultant will sit onsite at the Corporate Headquarters in Estero, FL and facilitate remote deals with customers across the United States. If you are a sales professional, this role is for you! You will receive the earning potential as working at a dealership, while receiving the perks and benefits of a corporate employee. The benefits include work-life balance, medical, dental and vision, PTO, and more. This NEWLY created job is an hourly wage PLUS sales based commissions role, averaging $45,000 a year or more, the earning potential is based on individual performance and ability. What You’ll Do: Facilitate the...

JOB DESCRIPTION A Day in the Life: We’re looking for a strategic and operational powerhouse to lead our North American contact center operations and continue to transform our service recovery model. As the Senior Director of Customer Care & Service Recovery , you’ll own a high-impact function that sits at the center of revenue generation, cost optimization, and customer loyalty across our franchise and corporate rental operations. What makes this role unique: This is more than a service role - it’s a growth engine. You’ll oversee a function with measurable top-line impact, aligning cost control with revenue generation, and helping transform how a legacy brand creates loyalty at scale. You’ll also play a pivotal role in redefining our customer experience strategy post-transaction - one of the most critical inflection points for customer trust. What You’ll Do: 1. Contact Center Leadership - Operations, Revenue, and Experience You will own / lead omni-channel...

JOB DESCRIPTION A Day in the Life: The IAM Senior Engineer will be responsible for the service design, build, deploy and support key elements of Hertz Privileged Access Management (PAM) platform built leveraging CyberArk Cloud PAM solution supporting infrastructure, servers, services and privilege accounts that are part of the overall Hertz IT ecosystem. It is incumbent upon the IAM Senior Engineer to ensure uniformity of services, adherence to standards, and consistency of infrastructure delivery. The Senior Engineer works with external partners to deliver quality services to Internal and External Customers. The CyberArk Sr. Engineer will collaborate with various teams to ensure the seamless integration and effective use of CyberArk for managing privileged access, monitoring, and securing sensitive accounts. The starting salary is $135K; commensurate with experience. What You’ll Do: Follow the deployment processes, which includes Build and Transition of all new...

JOB DESCRIPTION A Day in the Life: A Contract Manager at Hertz is responsible for drafting, analyzing, negotiating, and managing various types of commercial contracts to ensure compliance with business goals, legal requirements, and company policies. The ideal candidate is a business-minded negotiator who is highly organized, detail-oriented, and has excellent communication skills. The Contract Manager is an integral part of the lifecycle of contracts for the organization and collaborates with multiple cross functional departments. The starting salary for this role is $90K; commensurate with experience. Essential Functions: Structure, draft, redline, and negotiate a broad range of agreements including master services agreements, software licensing agreements, SaaS agreements, and statements of work Utilize excellent communication and interpersonal skills, with the ability to build relationships with colleagues, business units, and stakeholders Work autonomously...