17 process operator jobs found in Estero

JOB DESCRIPTION We are seeking a dynamic and operationally strong leader managing our Service Recovery function for North America Customer Care. As the Manager of Service Recovery, you will ensure that when customers experience challenges, we respond promptly, fairly, and with empathy, restoring confidence and strengthening the Hertz, Dollar, and Thrifty brands. Reporting to the Director of Operations, North America Customer Care, you will lead efforts to deliver exceptional recovery experiences that drive customer loyalty and retention You will be the critical link between our Customer Experience strategy and frontline recovery execution. Your mission: elevate recovery quality, consistency, and empathy across all customer touchpoints-whether in person, via chat, phone, or email. Beyond resolving issues, you’ll collaborate with internal stakeholders to identify root causes and implement systemic improvements that reduce the need for recovery altogether. The starting salary for...

JOB DESCRIPTION The Title Processor is responsible for receiving and filing new titles, pulling filed titles, reassigning, lien releasing, and mailing requested titles. This role has an impact on financial performance, fleet procurement, payables, planning, operations, and customer experience. The hourly rate for this opportunity is $20/hr. What You’ll Do: Responsible for receiving, scanning, barcoding, and filing incoming titles. Responsible for pulling requested titles, reassigning them to buyers, and completing lien releases and/or affidavits when needed. Responsible to validating titles into database system. Responsible for storing unprocessed titles in a fireproof cabinet. Ensuring titles are reassigned correctly and mailed promptly. Documenting research and updates in necessary systems. Maintaining required KPIs for title processes Maintains a ‘Best practice sharing culture’, always striving to find ways to improve service. What We’re Looking...

JOB DESCRIPTION A Day in Life: The Labor Management Associate Business Analyst is responsible for delivering consistent, proactive, and efficient labor planning support across all airport locations. This role enables operational excellence and cost optimization by maintaining robust labor planning tools, location support, and fostering collaboration through structured touchpoints. Step into a dynamic role where strategy meets execution! As a Labor Planning Associate Business Analyst, you’ll be the go to support for implementing industry leading resource planning practices across multiple airport regions. Your day will be filled with impactful work; hosting bi-weekly labor management meetings, analyzing performance metrics, and crafting schedules that optimize manpower and cost efficiency. You’ll maintain labor planning tools, deliver accurate forecasts, and collaborate closely with station leaders to ensure service standards and financial goals are met. From building shift...

JOB DESCRIPTION Job Description The Sr. Analyst - Corporate FP&A plays a critical role in executing analytical and coordination workstreams for Hertz’s Corporate FP&A consolidations team. This team is in the center of the action at Hertz, leading monthly reporting, monthly forecasting and annual budgeting cycles. In addition, the consolidations team produces key deliverables including the CFO’s close and forecast packages, the CEO’s monthly performance package, the CFO’s quarterly board presentations, and the annual budget board presentation. The Sr. Analyst will conduct variance analysis, prepare monthly results packages, coordinate and consolidate forecasts, collect risks and opportunities, develop reporting templates, drive system enhancements, and prepare ad hoc analysis. The position requires a sharp analytical mind, attention to detail, resourcefulness, process-orientation, and a strong work ethic. In return, this role provides accelerated exposure to Hertz and...

JOB DESCRIPTION Account Service Representative - Corporate Contracts: The primary focus of the Account Service Representative is to provide contract support to Account Managers and Sales Leadership. This position will report to the Manager, Sales Support. Expected salary is $50,000 What You’ll Do: Manage contracting process from pricing request form (PRF) through contract execution, including generating contract proposals, drafts, amending existing agreements, redlining process, approvals, and final agreements checking for accuracy and completeness. Ensuring all contracts, exhibits, and amendments templates are up to date and accurate. Track contract status, approvals, and signatures to ensure timely execution Work with Legal department to discuss and work through contract language. Data input and management: Accurately enter, update, and maintain data in the Compliance tool. Support training for Account Management and is the subject matter expert for...

JOB DESCRIPTION A Day in the Life: As a Senior Product Designer at Hertz, you will take ownership of designing digital products that improve vehicle damage collection and access processes. Collaborating with cross-functional teams-product managers, engineers, and others-you'll ensure the products align with business goals, are user-friendly, and meet the highest standards. Acting as the voice of the user, you will manage feedback, design intuitive interfaces, and guide the entire product experience from research and design to testing and iteration. What You’ll Do: Lead end-to-end design for both customer-facing and internal damage collection products, ensuring a cohesive and seamless experience that meets both customer and internal standards. Collaborate with cross-functional teams including fleet experience design, customer experience design, product management, engineering, and data science to address complex challenges and deliver high-quality, impactful design...

JOB DESCRIPTION A Day in the Life: The Finance and Sales Consultant will action leads through closing with our Rent2Buy Customers, who have selected to purchase a car through the E-Commerce platform Hertzcarsales.com. This is a high-volume sales role, and we are looking for individuals with skills in Finance & Insurance, Sales, and Customer Service. The consultant will sit onsite at the Corporate Headquarters in Estero, FL and facilitate remote deals with customers across the United States. If you are a sales professional, this role is for you! You will receive the earning potential as working at a dealership, while receiving the perks and benefits of a corporate employee. The benefits include work-life balance, medical, dental and vision, PTO, and more. This NEWLY created job is an hourly wage PLUS sales based commissions role, averaging $45,000 a year or more, the earning potential is based on individual performance and ability. What You’ll Do: Facilitate the...

JOB DESCRIPTION A Day in the Life: We’re looking for a strategic and operational powerhouse to lead our North American contact center operations and continue to transform our service recovery model. As the Senior Director of Customer Care & Service Recovery , you’ll own a high-impact function that sits at the center of revenue generation, cost optimization, and customer loyalty across our franchise and corporate rental operations. What makes this role unique: This is more than a service role - it’s a growth engine. You’ll oversee a function with measurable top-line impact, aligning cost control with revenue generation, and helping transform how a legacy brand creates loyalty at scale. You’ll also play a pivotal role in redefining our customer experience strategy post-transaction - one of the most critical inflection points for customer trust. What You’ll Do: 1. Contact Center Leadership - Operations, Revenue, and Experience You will own / lead omni-channel...

JOB DESCRIPTION A Day in the Life: Hertz is looking for a proactive, results-driven IT Service Delivery Manager to join our Field Network Team. This role is pivotal in ensuring seamless network operations and delivering exceptional customer service across all Hertz locations. You will partner with IT leadership, delivery teams, and external vendors to implement network solutions efficiently and maintain flawless day-to-day operations. What You'll Do: Manage end-to-end network support for field locations, including: Field Support & Operations Circuit connectivity Move/Add/Change coordination SLA tracking and issue resolution Lead and coordinate a team of analysts and managed service resources to deliver reliable, responsive support for all Field networking requirements. Manage network-related project delivery, ensuring timelines and budgets are met. Participate in annual budget planning. Conduct regular team standups to monitor progress and...

JOB DESCRIPTION A Day in the Life: The primary objective of the Fleet Recovery Agent is to ensure an appropriate and timely resolution to overdue rental contracts is achieved using good judgment in determining, proposing, and executing an appropriate resolution for each customer per established guidelines. The position will also manage the timely recovery of any impounded Hertz vehicle. The rep will utilize a telematics geo-fencing report, contact tow yards, confirm vehicle condition, negotiate a reduction of impound fees, coordinate vehicle pickup through national and local tow vendors, and ensure delivery to the appropriate location. Wage: $20.00/hour What You'll Do Effectively use all available resources to obtain an extension or the return of an overdue vehicle, otherwise resolving overdue contracts on time within established guidelines. Work with the field locations and security managers to resolve overdue contracts. Work efficiently with department...

JOB DESCRIPTION A Day in the Life: The Cyber Security Specialist is a key member of the Security team that helps to assemble key performance metrics to demonstrate the effectiveness of the Cybersecurity organization. The starting salary for this role is $90K; commensurate with experience. What You'll Do: Design, develop, and maintain various interactive data visualizations and reports. These in-depth insights will empower organizations to streamline the decision-making process. Analyzes and researches known indicators of compromise, key metrics and can correlates events. Collaborates with IT and business leaders to ensure the reports are meeting the defined metrics. Experience in analytical thinking to analyze data and provide relevant narratives. Work with threat intelligence data from multiple sources and databases. Familiar with Cybersecurity trends. Drive optimal cyber security services to complete resolution according to security SLA’s. Handle all...

JOB DESCRIPTION A Day in the Life: The IAM Senior Engineer will be responsible for the service design, build, deploy and support key elements of Hertz Privileged Access Management (PAM) platform built leveraging CyberArk Cloud PAM solution supporting infrastructure, servers, services and privilege accounts that are part of the overall Hertz IT ecosystem. It is incumbent upon the IAM Senior Engineer to ensure uniformity of services, adherence to standards, and consistency of infrastructure delivery. The Senior Engineer works with external partners to deliver quality services to Internal and External Customers. The CyberArk Sr. Engineer will collaborate with various teams to ensure the seamless integration and effective use of CyberArk for managing privileged access, monitoring, and securing sensitive accounts. The starting salary is $135K; commensurate with experience. What You’ll Do: Follow the deployment processes, which includes Build and Transition of all new...

JOB DESCRIPTION A Day in the Life: The Senior DNS Engineer will be part of a Global team working on key Technology Infrastructure projects aligned with Global Business strategy, within agreed parameters of time. As part of the Global Network team, you will be the technical lead for DNS technologies, supporting the Hertz Data center, Cloud, Branch location, HQ and Public domains. You will be responsible for DNS architecture, design and operations, and DHCP and IPAM overall design. Aligned with Enterprise Architecture standards and working with the Principal Network Architect, you will be working with existing and new Network technologies which add value to the Global Business and Global Technology strategy. You will ensure that service levels are maintained and continually improved, and problems with day-to-day delivery of services are minimized. What you'll Do: Responsible for Operational support and maintenance of the Hertz DNS infrastructure including performing...

JOB DESCRIPTION The Revenue Management Analytics Sr. Data Analyst is responsible for gathering, analyzing, and interpreting data to help improve revenue outcomes, gain a competitive edge over rivals, and provide actionable insights to the Analyst, Manager, and Senior Director teams. They will report to and work closely with their director to automate non-differentiated functions to improve the efficiency of the Revenue Management team and generate exception reporting to identify opportunities. The starting salary for this role is $80K; commensurate with experience. What You’ll Do: Combine data science with day-to-day execution, helping to solve key problems in the process as well as providing solutions for current methods that lack critical data; work with analysts to identify the greatest areas of opportunity Explore data, formulate questions, and deliver insights back to business executives to be prioritized for further testing and exploration Recommend, craft,...

JOB DESCRIPTION We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations. This role is a high-impact, high-visibility individual contributor role . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success. This is a rare opportunity to shape and elevate our customer experience in a...

JOB DESCRIPTION This role is a corporate position responsible for supporting the Customer Experience team who develops robust reporting and data driven insights to fuel innovation and growth across the organization. A Day in the Life: A typical day for a customer insights senior analyst involves constructing reports, building tableau dashboards, and creating data driven insights while also assisting with ad-hoc requests from leadership. The starting salary for this role is $75K-80K; commensurate with experience. This position is required to be onsite in either Atlanta, GA or Estero, FL. What You’ll Do: The role primarily consists of analyses of large data sets and business trends to provide insights. Utilize big data tools to consolidate and cleanse large data sets into easily digestible formats. Support various stakeholder initiatives and/or channels with detailed reporting, analytical support and business insights. Service cross-functional peers and leaders...

JOB DESCRIPTION A Day in the Life: A Contract Manager at Hertz is responsible for drafting, analyzing, negotiating, and managing various types of commercial contracts to ensure compliance with business goals, legal requirements, and company policies. The ideal candidate is a business-minded negotiator who is highly organized, detail-oriented, and has excellent communication skills. The Contract Manager is an integral part of the lifecycle of contracts for the organization and collaborates with multiple cross functional departments. The starting salary for this role is $90K; commensurate with experience. Essential Functions: Structure, draft, redline, and negotiate a broad range of agreements including master services agreements, software licensing agreements, SaaS agreements, and statements of work Utilize excellent communication and interpersonal skills, with the ability to build relationships with colleagues, business units, and stakeholders Work autonomously...