10 engineering jobs found in Estero

JOB DESCRIPTION We are seeking a dynamic and operationally strong leader managing our Service Recovery function for North America Customer Care. As the Manager of Service Recovery, you will ensure that when customers experience challenges, we respond promptly, fairly, and with empathy, restoring confidence and strengthening the Hertz, Dollar, and Thrifty brands. Reporting to the Director of Operations, North America Customer Care, you will lead efforts to deliver exceptional recovery experiences that drive customer loyalty and retention You will be the critical link between our Customer Experience strategy and frontline recovery execution. Your mission: elevate recovery quality, consistency, and empathy across all customer touchpoints-whether in person, via chat, phone, or email. Beyond resolving issues, you’ll collaborate with internal stakeholders to identify root causes and implement systemic improvements that reduce the need for recovery altogether. The starting salary for...

JOB DESCRIPTION Job Description The Sr. Analyst - Corporate FP&A plays a critical role in executing analytical and coordination workstreams for Hertz’s Corporate FP&A consolidations team. This team is in the center of the action at Hertz, leading monthly reporting, monthly forecasting and annual budgeting cycles. In addition, the consolidations team produces key deliverables including the CFO’s close and forecast packages, the CEO’s monthly performance package, the CFO’s quarterly board presentations, and the annual budget board presentation. The Sr. Analyst will conduct variance analysis, prepare monthly results packages, coordinate and consolidate forecasts, collect risks and opportunities, develop reporting templates, drive system enhancements, and prepare ad hoc analysis. The position requires a sharp analytical mind, attention to detail, resourcefulness, process-orientation, and a strong work ethic. In return, this role provides accelerated exposure to Hertz and...

JOB DESCRIPTION A Day in the Life: As a Senior Product Designer at Hertz, you will take ownership of designing digital products that improve vehicle damage collection and access processes. Collaborating with cross-functional teams-product managers, engineers, and others-you'll ensure the products align with business goals, are user-friendly, and meet the highest standards. Acting as the voice of the user, you will manage feedback, design intuitive interfaces, and guide the entire product experience from research and design to testing and iteration. What You’ll Do: Lead end-to-end design for both customer-facing and internal damage collection products, ensuring a cohesive and seamless experience that meets both customer and internal standards. Collaborate with cross-functional teams including fleet experience design, customer experience design, product management, engineering, and data science to address complex challenges and deliver high-quality, impactful design...

JOB DESCRIPTION A Day in the Life: Hertz is looking for a proactive, results-driven IT Service Delivery Manager to join our Field Network Team. This role is pivotal in ensuring seamless network operations and delivering exceptional customer service across all Hertz locations. You will partner with IT leadership, delivery teams, and external vendors to implement network solutions efficiently and maintain flawless day-to-day operations. What You'll Do: Manage end-to-end network support for field locations, including: Field Support & Operations Circuit connectivity Move/Add/Change coordination SLA tracking and issue resolution Lead and coordinate a team of analysts and managed service resources to deliver reliable, responsive support for all Field networking requirements. Manage network-related project delivery, ensuring timelines and budgets are met. Participate in annual budget planning. Conduct regular team standups to monitor progress and...

JOB DESCRIPTION Hertz is seeking a Product Owner-Commercial Analysis & Data Strategy to lead the development and ongoing support of varied data sources and decision support tools to help advance Hertz's commercial strategy. Hertz’s commercial strategy is centered on the ability to expand adoption of premium products, grow customer trust and be a world-class retailer all while maintaining our unit revenue performance. The successful candidate will lead the delivery of key data sources needed to support Commercial and broader corporate decision making, where applicable. This individual will be able to partner across business and IT teams to create and deliver valuable data, training, and/or tools across Hertz Global. This role will conduct data analysis as needed to improve data quality or answer various business questions as well as develop and/or enhance commercial reports as needed. The selected candidate will combine strong business acumen and technical skills to drive...

JOB DESCRIPTION Hertz is seeking a Product Owner-Commercial Analysis & Data Strategy to lead the development and ongoing support of varied data sources and decision support tools to help advance Hertz's commercial strategy. Hertz’s commercial strategy is centered on the ability to expand adoption of premium products, grow customer trust and be a world-class retailer all while maintaining our unit revenue performance. The successful candidate will lead the delivery of key data sources needed to support Commercial and broader corporate decision making, where applicable. This individual will be able to partner across business and IT teams to create and deliver valuable data, training, and/or tools across Hertz Global. This role will conduct data analysis as needed to improve data quality or answer various business questions as well as develop and/or enhance commercial reports as needed. The selected candidate will combine strong business acumen and technical skills to drive...

JOB DESCRIPTION A Day in the Life: We’re looking for a passionate digital product leader who knows how to define, de-risk and execute against a product vision. You will be collaborating with customers and colleagues on cross-functional and co-located product teams. The role demands strong product instincts, excellent communication skills, technical fluency, empathy, humility and an appreciation for and understanding of lean start up, agile and user-centered design values, principles and practices. This role will manage the digital product(s) and delivery team associated with Hertz Connected Products. The product portfolio includes Telematics/IoT, Digital Vehicle Access, In-vehicle systems that optimize fleet unit economics and customer experiences. The starting salary is $180K; commensurate with experience. Posting open until position is filled. What You'll Do: Ship successful products , including defining vision, strategy, outcome-driven product roadmaps and creating and...

JOB DESCRIPTION The Revenue Management Analytics Sr. Data Analyst is responsible for gathering, analyzing, and interpreting data to help improve revenue outcomes, gain a competitive edge over rivals, and provide actionable insights to the Analyst, Manager, and Senior Director teams. They will report to and work closely with their director to automate non-differentiated functions to improve the efficiency of the Revenue Management team and generate exception reporting to identify opportunities. The starting salary for this role is $80K; commensurate with experience. What You’ll Do: Combine data science with day-to-day execution, helping to solve key problems in the process as well as providing solutions for current methods that lack critical data; work with analysts to identify the greatest areas of opportunity Explore data, formulate questions, and deliver insights back to business executives to be prioritized for further testing and exploration Recommend, craft,...

JOB DESCRIPTION We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations. This role is a high-impact, high-visibility individual contributor role . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success. This is a rare opportunity to shape and elevate our customer experience in a...

JOB DESCRIPTION This role is a corporate position responsible for supporting the Customer Experience team who develops robust reporting and data driven insights to fuel innovation and growth across the organization. A Day in the Life: A typical day for a customer insights senior analyst involves constructing reports, building tableau dashboards, and creating data driven insights while also assisting with ad-hoc requests from leadership. The starting salary for this role is $75K-80K; commensurate with experience. This position is required to be onsite in either Atlanta, GA or Estero, FL. What You’ll Do: The role primarily consists of analyses of large data sets and business trends to provide insights. Utilize big data tools to consolidate and cleanse large data sets into easily digestible formats. Support various stakeholder initiatives and/or channels with detailed reporting, analytical support and business insights. Service cross-functional peers and leaders...