5 director of product management education jobs found in Estero

JOB DESCRIPTION We are seeking a dynamic and operationally strong leader managing our Service Recovery function for North America Customer Care. As the Manager of Service Recovery, you will ensure that when customers experience challenges, we respond promptly, fairly, and with empathy, restoring confidence and strengthening the Hertz, Dollar, and Thrifty brands. Reporting to the Director of Operations, North America Customer Care, you will lead efforts to deliver exceptional recovery experiences that drive customer loyalty and retention You will be the critical link between our Customer Experience strategy and frontline recovery execution. Your mission: elevate recovery quality, consistency, and empathy across all customer touchpoints-whether in person, via chat, phone, or email. Beyond resolving issues, you’ll collaborate with internal stakeholders to identify root causes and implement systemic improvements that reduce the need for recovery altogether. The starting salary for...

JOB DESCRIPTION Job Description The Sr. Analyst - Corporate FP&A plays a critical role in executing analytical and coordination workstreams for Hertz’s Corporate FP&A consolidations team. This team is in the center of the action at Hertz, leading monthly reporting, monthly forecasting and annual budgeting cycles. In addition, the consolidations team produces key deliverables including the CFO’s close and forecast packages, the CEO’s monthly performance package, the CFO’s quarterly board presentations, and the annual budget board presentation. The Sr. Analyst will conduct variance analysis, prepare monthly results packages, coordinate and consolidate forecasts, collect risks and opportunities, develop reporting templates, drive system enhancements, and prepare ad hoc analysis. The position requires a sharp analytical mind, attention to detail, resourcefulness, process-orientation, and a strong work ethic. In return, this role provides accelerated exposure to Hertz and...

JOB DESCRIPTION A Day in the Life: We’re looking for a strategic and operational powerhouse to lead our North American contact center operations and continue to transform our service recovery model. As the Senior Director of Customer Care & Service Recovery , you’ll own a high-impact function that sits at the center of revenue generation, cost optimization, and customer loyalty across our franchise and corporate rental operations. What makes this role unique: This is more than a service role - it’s a growth engine. You’ll oversee a function with measurable top-line impact, aligning cost control with revenue generation, and helping transform how a legacy brand creates loyalty at scale. You’ll also play a pivotal role in redefining our customer experience strategy post-transaction - one of the most critical inflection points for customer trust. What You’ll Do: 1. Contact Center Leadership - Operations, Revenue, and Experience You will own / lead omni-channel...

JOB DESCRIPTION A Day in the Life: Hertz is looking for a proactive, results-driven IT Service Delivery Manager to join our Field Network Team. This role is pivotal in ensuring seamless network operations and delivering exceptional customer service across all Hertz locations. You will partner with IT leadership, delivery teams, and external vendors to implement network solutions efficiently and maintain flawless day-to-day operations. What You'll Do: Manage end-to-end network support for field locations, including: Field Support & Operations Circuit connectivity Move/Add/Change coordination SLA tracking and issue resolution Lead and coordinate a team of analysts and managed service resources to deliver reliable, responsive support for all Field networking requirements. Manage network-related project delivery, ensuring timelines and budgets are met. Participate in annual budget planning. Conduct regular team standups to monitor progress and...

JOB DESCRIPTION A Day in the Life: The Senior DNS Engineer will be part of a Global team working on key Technology Infrastructure projects aligned with Global Business strategy, within agreed parameters of time. As part of the Global Network team, you will be the technical lead for DNS technologies, supporting the Hertz Data center, Cloud, Branch location, HQ and Public domains. You will be responsible for DNS architecture, design and operations, and DHCP and IPAM overall design. Aligned with Enterprise Architecture standards and working with the Principal Network Architect, you will be working with existing and new Network technologies which add value to the Global Business and Global Technology strategy. You will ensure that service levels are maintained and continually improved, and problems with day-to-day delivery of services are minimized. What you'll Do: Responsible for Operational support and maintenance of the Hertz DNS infrastructure including performing...