1 technical support specialist i jobs found in Cooperstown

Apex Systems, Inc. Job#: 3024083 Job Description: Position: Field Technology Support Specialist Core Function The technology support specialist provides onsite IT support at various customer sites (hospital & clinic environments) This position is responsible for a wide variety of hardware, software, application, throughout the healthcare system. This function includes support to incident break/fix, service request fulfillment, deployments, upgrades, hardware lifecycle management, and collaborative work with other tier II and III IT and shared services teams throughout the organization as the boots on the ground resource. Primary Responsibilities & Competencies * Incident Documentation and Root Cause Analysis: Accurately document issues and resolutions in ticketing systems and assist in root cause analysis to prevent recurrence. * Training and Knowledge Sharing: Provide training or knowledge-sharing sessions for end-users on common issues,...