6 senior customer support engineer jobs found in Chicago

Medline Industries Job Summary Responsible for providing basic quality support to the Division including complaint investigation, resolution, and reporting. Assist with routine product evaluations, set basic quality standards for both in-process and finished product inspections, and support the QA team in product testing, documentation, and vendor qualification activities. Job Description Responsibilities: Investigate customer/sales force complaints and assure complaints are investigated accurately and closed in a reasonable amount of time. Issue replacements, credits, or RGA's as required for complaint resolution. Notify sales reps/customers regarding the results of the investigation. Run monthly or quarterly complaint trend reports per SOP. Coordinate stock checks and rework of product as required in response to complaints. Identify appropriate actions required to prevent further complaints. Initiate manufacturing and supplier corrective action reports...

Medline Industries Job Summary Responsible for providing basic quality support to the Division including complaint investigation, resolution, and reporting. Assist with routine product evaluations, set basic quality standards for both in-process and finished product inspections, and support the QA team in product testing, documentation, and vendor qualification activities. Job Description Responsibilities: Investigate customer/sales force complaints and assure complaints are investigated accurately and closed in a reasonable amount of time. Issue replacements, credits, or RGA's as required for complaint resolution. Notify sales reps/customers regarding the results of the investigation. Run monthly or quarterly complaint trend reports per SOP. Coordinate stock checks and rework of product as required in response to complaints. Identify appropriate actions required to prevent further complaints. Initiate manufacturing and supplier corrective action reports...

FactSet Research Systems Inc. FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions. At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients' needs and exceeding their expectations. In today's rapidly evolving financial landscape, middle office teams within investment firms face increasing challenges, balancing routine operational tasks with demands for strategic business development. To enhance operational efficiency amid this growing market complexity, more organizations are turning to FactSet. Our Client and...

Point B Point B is a business innovation firm that takes the guesswork out of transformation. We engineer your future by combining advanced technologies and industry expertise to help you reimagine your business and its processes to get ahead and stay ahead. We're consulting done different. While others might say it, we live it-your success is our success. We start with the challenges you face, then partner to drive to what's right for your business, your people, and your future. The proof is in our world-class NPS score that consistently triples our competitors. We know how to listen carefully, respond with agility, and accelerate time to value. When you partner with Point B, you'll experience the speed and confidence needed to spot critical pivots, navigate complexity with ease, and tailor technology to fit your needs. We're ready to start generating your future today. JOB SUMMARY: The Senior Manager is a client-facing role that leads complex business and technical...

Guild Mortgage Guild Mortgage Company , closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry. Position Summary The Artificial Intelligence Technology Product Owner is responsible for managing the development and delivery of various Artificial Intelligence products and services supporting IT and Business partner initiatives. The Artificial Intelligence Technology Product Owner works closely with the product team, which consists of AI Analysts, AI Engineers, Data Scientists, Data Architects, Front End Developers, and other cross-functional teams (both internally to IT as well as the business), to define the product vision, a business and technology roadmap, features, and user stories. The Technology Product Owner also...

Point B Point B is a business innovation firm that takes the guesswork out of transformation. We engineer your future by combining advanced technologies and industry expertise to help you reimagine your business and its processes to get ahead and stay ahead. We're consulting done different. While others might say it, we live it-your success is our success. We start with the challenges you face, then partner to drive to what's right for your business, your people, and your future. The proof is in our world-class NPS score that consistently triples our competitors. We know how to listen carefully, respond with agility, and accelerate time to value. When you partner with Point B, you'll experience the speed and confidence needed to spot critical pivots, navigate complexity with ease, and tailor technology to fit your needs. We're ready to start generating your future today. The Sr. Associate is an onsite client-facing role that supports Point B by leading midsized business and...