Mar 21, 2026
Apex Systems, Inc.
Job#: 3026989
Job Description:
Lead Software Engineer - IVR/EIVA Automation & Regression Engineering Position Overview We are seeking a highly independent Lead Software Engineer to design and build an automated regression test bed supporting IVR/EIVA systems and contact center platforms. This role requires deep expertise in call flow analysis, automated testing, and service virtualization, as well as the ability to troubleshoot complex disruptions caused by ongoing system changes. You will convert manual test cases into automated Hammer Call Master scripts, run daily regression cycles, triage failures, and develop virtualized services to stabilize test environments. This position plays a critical role in accelerating delivery timelines and ensuring reliability as the organization transitions IVR/EIVA capabilities to a cloud vendor using Google Dialogflow. Key Responsibilities Build an automated regression suite using internal UI...
Professional Diversity Network
Charlotte, NC, USA
