56 director customer success jobs found in Boston

Workday Your work days are brighter here. We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company...

SS&C As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description Senior Director, Client Success Locations : New York, NY, Boston, MA| Hybrid Get To Know Us: SS&C Eze is a global leading provider of investment management software solutions designed to optimize operational and investment alpha throughout the entire investment process. SS&C Advent delivers financial technology solutions and services to financial services clients in the asset management, wealth management, and alternative investment space around the globe. The Leader of Client Success will oversee a team of Client Success Managers in The Americas, serving clients in our...

Eaton Vance ABOUT MORGAN STANLEY Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, wealth management and investment management services. With offices in more than 41 countries, the Firm's employees serve clients worldwide including corporations, governments, institutions and individuals. For further information about Morgan Stanley, please visit www.morganstanley.com. ABOUT PARAMTERIC Parametric is part of Morgan Stanley Investment Management, the asset management division of Morgan Stanley. We partner with advisors, institutions, and consultants to build portfolios focused on what's important to them and their clients. A leader in custom solutions for more than 30 years, we help investors access efficient market exposures, solve implementation challenges, and design multi-asset portfolios that respond to their evolving needs. We also offer systematic alpha and alternative strategies to complement clients' core...

Berklee College of Music Job Description: The Library at Berklee plays a vital role in student success, creativity, and exploration. Through the Stan Getz Library, the Creative Technology Center (CTC), and the Albert Alphin Library at the Boston Conservatory at Berklee, the Library provides welcoming spaces, innovative services, and access to resources that support students' academic and artistic work. Berklee is seeking an After-Hours Facilities Supervisor to help ensure these spaces continue to thrive during evenings and weekends. Reporting to the Associate Director of User Experience and Operations, this 25-hour, part-time role serves as the senior Library representative after hours. The Supervisor oversees facilities operations, supports and supervises student employees, and ensures smooth opening and closing procedures across three locations on Berklee's Boston campus. This role works closely with daytime professional staff, Public Safety, and students to address...

FactSet Research Systems Inc. FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions. At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients' needs and exceeding their expectations. Job Location: New York City, Norwalk, Boston, or London Working Environment : Hybrid For U.S. locations, must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future Your Team's Impact FactSet's product suite of industry-leading analytics and unique...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary This position will support data-driven decision-making in pursuit of translating the vision and goals set by the Governor, Secretary, MBTA Board and General Manager into a tangible portfolio of capital programs and projects known as the Capital Investment Plan. The CIP is a short-term, financially constrained capital plan that allows the MBTA to execute its strategic priorities. The Analyst will work with the CIP development team as...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Project Coordinator will work with the Professional Services and Alternative Delivery Team to support procurements and may assist on contract administration processes, including but not limited to, consultant qualification, pre-award requirements, public advertisement, standard operating procedures (SOPs), contract execution, and contract administration. Duties & Responsibilities Assist in the delivery of projects...

Berklee College of Music Job Description: Berklee is looking for a dedicated, "live-in" professional to serve as a Resident Director (RD) . In this pivotal role, you will be the heartbeat of a residential community of up to 450 students, fostering an environment where young musicians and performers can grow both personally and artistically. As a mentor, administrator, and crisis responder, you will implement a Residential Curriculum designed to turn dorm life into a transformative educational experience. At Berklee, your work directly supports the next generation of creative leaders. About the Role & Responsibilities The RD is a full-time, 12-month position reporting to the Associate Director of Residential Education. You will lead a staff of 3-12 Resident Assistants (RAs) and manage the day-to-day operations of your assigned hall(s). Key Responsibilities: Staff Supervision: Recruit, train, and supervise RAs. Conduct weekly meetings to review goals,...

American Tower Corporation The Team We are seeking a Senior Manager to join American Tower's Global Internal Audit (GIA) team. Reporting to the VP Internal Audit, you will drive lead assurance activities across the company's portfolio of processes and controls (including both Sarbanes-Oxley, "SOX" and financial / operating controls). Specifically, the Senior Manager will oversee assigned cycle controls and will execute operational audit projects of various scopes / types across the company's portfolio of processes and locations. Additionally, the Senior Manager will take a leadership role within GIA, partnering with assigned areas of the business to build a deep understanding of both process and risk and support the development of an effective, risk-based audit plan. As a leader within GIA you will support the implementation of our strategy, the development of global best practices and lead cross-functional initiatives to enhance operational efficiency and governance....

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Project Manager of Rail Operations will manage the development of MBTA Rail Operations capital projects from project inception (planning) through the design phase (conceptual, preliminary, and final) and the construction phase (including project close-out), with full responsibility for quality and for controlling the schedule and budget. The Project Manager will report to the Director of Railroad Capital Planning and Finance and will...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Office of Performance Management (OPMI) operates as the MBTA / MassDOT's internal research lab. We answer research questions developed both internally and externally to help us better understand how people interact with the transportation networks. Some examples of OPMI's current research work include analyses of the impact of diversions on rider satisfaction and mode choice, late night transit ridership, and rideshare...

Fidelity Investments Job Description: The Role We are seeking a strategic and visionary leader to define and scale the portfolio and resource analytics strategy for Fidelity Technology. This role is accountable for shaping enterprise-wide analytic capabilities, driving innovation, and delivering actionable insights that influence technology investment and resource allocation decisions. As a senior leader, you will set direction, establish standards, and lead a high-performing team to create a culture of data-driven decision-making. You will champion experimentation, ensure rigor in measurement, and align analytic priorities with the highest-value business goals. Define and execute the portfolio analytics strategy to enable enterprise-level decision-making Build and lead a high-impact analytics organization, mentoring talent and fostering a culture of innovation and continuous improvement Shape frameworks for data governance, experimentation, and performance...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary Recently, changes to CDL requirements took place, and effective September 29, 2025, only those applicants withlawful status in the United States in one of the following employment-based nonimmigrant categories will beeligible for a Non-Domiciled CLP or CDL: H-2A (Temporary Agricultural Workers); or H-2B (Temporary Non-Agricultural Workers); or E-2 (Treaty Investors) The Bus Operator operates an MBTA surface vehicle, assuming...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The MBTA is working on supporting the frontline workforce by implementing a portable, field-accessible solution to centralized safety resources/rules/procedures/bulletins that govern their work and enable remote data collection replacing cumbersome processes enhancing safety and quality. The solution entails implementing software, Comply 365, and delivering mobile devices. This role is ideal for a self-starter who is passionate about...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The MBTA is working on supporting the frontline workforce by implementing a portable, field-accessible solution to centralized safety resources/rules/procedures/bulletins that govern their work and enable remote data collection replacing cumbersome processes enhancing safety and quality. The solution entails implementing software and delivering mobile devices. For this initiative, we are seeking a dynamic, mid-level Business Analyst who...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Deputy Director of Capital Strategy is responsible for leading the strategic development and execution of technology solutions, data analytics, and process improvements to expand on and optimize the MBTA's Capital Investment Plan (CIP), informing long-range capital planning that more fully integrates the breadth and condition of the MBTA's physical assets. This role will also drive cross-department collaboration to improve...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary MBTA Regional Rail Modernization is a service-focused program that will transform the current commuter rail into a significantly more productive, equitable, and decarbonized enterprise, with higher-frequency, all-day, bidirectional Regional Rail service. Specifically, the rail system of the future will be more similar to rapid transit in its most dense urban rail corridors within Route 128. It will have appropriately scheduled regional...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The MBTA is launching a digital transformation initiative that equips frontline employees with streamlined, mobile-first tools for accessing safety-critical resources and contributing remote data from the field. As part of this initiative, the Organizational Change Management Specialist (OCM Specialist) will ensure that all stakeholders-from supervisors to operators-are aligned, engaged, and equipped to adopt the new technology. This...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Senior Manager of Facilities Infrastructure Engineering's primary responsibility will be to support Capital programming and prioritization and will be responsible to assist the Deputy Director, Facilities Infrastructure Engineering, in developing design standards and guidelines related to civil/site/structural assets such as stations, administrative buildings, vehicle maintenance facilities, parking garages, parking facilities,...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Procurement & Logistics Data Analyst Co-Op is designed for undergraduate students seeking hands-on experience working with large, complex operational datasets in a mission-driven, public-sector environment. Procurement & Logistics holds some of the MBTA's most critical and information-rich data, spanning contracts, vendors, purchase orders, invoices, vouchers, and inventory that collectively support daily transit operations...