51 customer service supervisor jobs found in Boston

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Laborer Foreperson will assign, oversee, direct, plan, and assist work crews under their jurisdiction, ensuring that the maintenance, repair, and construction of Authority physical plants and facilities are maintained in an efficient, effective, and safe manner. Duties & Responsibilities Inspect work crew maintenance/repair activities to ensure that assignments are completed safely and according to established...

Berklee College of Music Job Description: The Library at Berklee plays a vital role in student success, creativity, and exploration. Through the Stan Getz Library, the Creative Technology Center (CTC), and the Albert Alphin Library at the Boston Conservatory at Berklee, the Library provides welcoming spaces, innovative services, and access to resources that support students' academic and artistic work. Berklee is seeking an After-Hours Facilities Supervisor to help ensure these spaces continue to thrive during evenings and weekends. Reporting to the Associate Director of User Experience and Operations, this 25-hour, part-time role serves as the senior Library representative after hours. The Supervisor oversees facilities operations, supports and supervises student employees, and ensures smooth opening and closing procedures across three locations on Berklee's Boston campus. This role works closely with daytime professional staff, Public Safety, and students to address...

Berklee College of Music Job Description: The Summer Programs Assistant Residence Directors (SPARDs) serve to provide structure and support for the various Summer Programs offered at Berklee College of Music and Boston Conservatory at Berklee. The primary responsibilities of the SPARDs include but are not limited to: training, support, and supervision of a team of Resident Assistants, serving as a member of the Crisis Response Team, oversight of high-school aged program participants, and management (in conjunction with supervisor) of a residential area of campus. Exciting opportunity to gain experience in on call systems and crisis management. ESSENTIAL FUNCTIONS/PRIMARY DUTIES AND RESPONSIBILITIES: Live on-campus throughout Summer Programs Assist with implementing a training program for the Resident Assistants under the guidance of the full-time Summer Programs Staff and Area Supervisors. Provide supervision to the Summer Resident Assistant team, which includes...

Berklee College of Music Job Description: Essential Duties and Responsibilities Assist with the overall administration and daily operation of on campus residence halls. Expected to reside on campus throughout employment with Summer Programs. Assist with staff move-ins at the start of summer. Manage a team of housing & student life professionals to ensure student safety, engagement and building oversight. Collaborate on any issues surrounding the housing assignment process for all summer programs. Assist with Summer Programs check-ins and move-outs. Serve as an escalation contact for students and parents with housing concerns Assist the Director and Associate Director of Summer Programs Student Life in documenting all major processes and reports. Follow up on open work orders and the status of ongoing facilities concerns. Provide orientation, training, supervision and regular evaluation of assigned building staff. Conduct weekly...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The HRIS Analyst will provide analytical and technical support for Human Resources policy and program decisions. Responsible for the development, implementation and maintenance of human resource tools and processes associated with the collection, retrieval, accessibility, and usage of employee information. Maintains internal database files and tables and develops custom reports to meet the requirements of Human Resource management and...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Safety Lead - IH (Industrial Hygiene) will assist with development, implementation, and oversight of assigned MBTA Safety Programs consistent with applicable OSHA and state worker safety standards. Duties & Responsibilities Act as an internal point of contact (POC) for MBTA's industrial hygiene-related matters and act as a POC for the Massachusetts Department of Labor Standards (DLS) for industrial hygiene concerns....

Capital One Area Sales Manager - Boston/ Worcester As a Digital Sales Consultant for Capital One Auto Finance, you will partner closely with a defined set of Automobile Dealerships, providing consultative guidance to help each dealer achieve its operational objectives. Your ability to build entrenched relationships with business owners and key decision makers throughout the organization will ensure adoption of our suite of lead-generation products and lending solutions. As the primary point of contact for each dealer, you will be responsible for the end-to-end activities related to product adoption including the product presentation, dealership training, and monitoring of dealer performance. Backed by the strength of Capital One Auto Finance's dominant position in automotive financing and powered by our position as tech leader in the industry, you will become part of the team that is rapidly expanding its footprint across the spectrum of dealership sales and financing...

Wellington Management About Us Wellington Management offers comprehensive investment management capabilities that span nearly all segments of the global capital markets. Our investment solutions, tailored to the unique return and risk objectives of institutional clients in more than 60 countries, draw on a robust body of proprietary research and a collaborative culture that encourages independent thought and healthy debate. As a private partnership, we believe our ownership structure fosters a long-term view that aligns our perspectives with those of our clients. About the Role Lead Market Data Systems Engineer, Technology Data & Data Access Job Summary The successful candidate will manage critical aspects of Market Data, Trader Voice, and Trading Core Infrastructure technologies and will report directly to the Manager of Core Transactional Technologies. This role requires close collaboration with vendors and IT teams to resolve technical issues...

United Rentals Great company. Great people. Great opportunities. If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals! As a Sales Rep - Key Account Manager (KAM) at United Rentals, you will be responsible for maximizing revenue from facilities and construction sites in a defined portfolio of accounts and assigned projects. You will generate new business efforts and cross sell with other business units. You are expected to meet various monthly, quarterly and annual sales targets and metrics while working across multiple districts and coordinating customer rental needs across multiple business units. What you'll do: Responsible for personal productivity, using all company tools and systems to maximize revenue and continually accelerate growth Responsible for development and maintenance of revenue pipeline Utilize all resources to identify and track new customers and...

United Rentals Great company. Great people. Great opportunities. If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals! As a Sales Rep - Key Account Manager (KAM) at United Rentals, you will be responsible for maximizing revenue from facilities and construction sites in a defined portfolio of accounts and assigned projects for Massachusetts State Contracts and its subsidiaries. You will generate new business efforts and cross sell with other business units. You are expected to meet various monthly, quarterly and annual sales targets and metrics while working across multiple districts and coordinating customer rental needs across multiple business units. What you'll do: Responsible for personal productivity, using all company tools and systems to maximize revenue and continually accelerate growth Responsible for development and maintenance of revenue pipeline Utilize all...

American Tower Corporation The Team We are seeking a manager to join American Tower's Global Internal Audit (GIA) team. Reporting to the Vice President of Global Internal Audit, you will lead assurance activities across the company's portfolio of processes and controls (including both Sarbanes-Oxley, "SOX" and financial / operating controls). Specifically, the Manager will oversee assigned cycle controls and will execute operational audit projects of various scopes / types across the company's portfolio of processes and locations. Together with all the leaders within GIA, you will also have the responsibility to motivate and develop the staff reporting directly to you. This role involves overseeing audit projects, promoting ethical conduct, and providing strategic guidance to management on robust control implementation and risk mitigation. The Manager is responsible for resource planning and management associated with the completion of scheduled audits and assigned special...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Manager of Construction, Operations Project Delivery (OPD) manages the day-to-day execution of a portfolio of complex MBTA Capital and Operations projects that enhance MBTA's operational effectiveness and infrastructure resilience. This role ensures construction readiness, contractor oversight, schedule adherence, and quality assurance across active projects. The Manager of Construction serves as a key operational interface between...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Director of Occupational Health Services will fill in for the Chief of Occupational Health Services as directed and will assist the Medical Director and Medical Review Officers with day-to-day management of Occupational Health Services and the Drug and Alcohol Testing program. The Director of OHS-Drug and Alcohol Testing Programs will provide leadership and direction for the Authority. Duties & Responsibilities Oversee...

SS&C As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description Private Markets - Senior Product Associate- Hybrid (US Only) Get to Know Us: Are you looking for a place that perfectly blends financial services and technology? Do you enjoy problem-solving? At SS&C, we help make our clients successful by solving their technical challenges and providing guidance on the use of our software and services offerings. As a Senior Product Associate, you'll play a key role in delivering exceptional service to clients and users in the Private Markets & Family Office sector. You will contribute to alternative investment and fund accounting products...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Technology Innovation Department (TID) at the MBTA is a technology team focused on making our transit system easy for all riders to use. The Director of Product Management sets product strategy and oversees its implementation within a TID program and all the products within its scope, including identifying risks to and enabling product management, product development, and cross-functional collaboration. The Director supports the...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Power Dispatcher will coordinate, control, and document the activities of the MBTA power system, ensuring that adequate power is available to meet the Authority's needs and alerting the appropriate personnel in the event of power problems. Duties & Responsibilities Monitor and control the operation of the gas turbine/generator complex. Oversee the A.C. power transmission network and the entire substation system to...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary As a part of the Document Management team in the Quality, Compliance, and Oversight Office, the Records and Information Senior Manager is responsible for assisting with the creation and planning of the Agency records management program for both core mission and administrative records, regardless of medium or format at the MBTA. This position assists with overseeing, developing, and implementing policies and procedures necessary to...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Project Manager Bridge & Structures will be the MBTA's lead representative for the Capital Delivery Department who has the responsibility, from inception to completion, for managing projects. Responsibilities will include the procurement, management and closeout of design and construction contracts as well as coordination and communication with internal and external stakeholder groups to facilitate both design and construction...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Deputy Director of Bus Maintenance will direct, plan ,and supervise the day-to-day and long-range functions of the ten(10)maintenance facilities,includingmaintenanceandrepairservicesforallbusesandallwork performed by Garage facilities. Duties & Responsibilities Coordinate special projects and all fleet-wide repairs with facility management, determining cost-effective ways to repair and maintain the bus fleet....

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary This position will support data-driven decision-making in pursuit of translating the vision and goals set by the Governor, Secretary, MBTA Board and General Manager into a tangible portfolio of capital programs and projects known as the Capital Investment Plan. The CIP is a short-term, financially constrained capital plan that allows the MBTA to execute its strategic priorities. The Analyst will work with the CIP development team as...