93 customer operations jobs found in Boston

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Deputy Director of Facilities & Structures, under the direction of the Director of Transit Facilities Maintenance, will be responsible for the full life-cycle planning, direction, coordination, and management of numerous complex projects within the Office of Stations. The Deputy Director will provide full-spectrum, cross-functional support to supervisors and trade personnel throughout the department during all phases of...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Field Auditor will support the MBTA Railroad Operations (RROPS) Mechanical Department auditing MBTA assets. The Auditor will report to the MBTA Railroad Operations Mechanical Director and will be an extension of the Railroad Operation Offices as related to auditing, monitoring, and reporting with regards to the condition of rolling stock, layovers, facilities, compliance audits of revenue service, creating service requests and...

PerkinElmer Responsibilities Location Boston, Massachusetts US Job ID REQ-056948 Job Description Responsibilities: Use their expertise in flow cytometry and cell sorting to teach, assist, and oversee core lab functions. Serve as a resource for users; to train new users, help self-operators solve problems with their instrument operations and improve their skills in all aspects of FACS instrument function. Acts as primary resource to provide experiment setup technical leadership for all scientist's operators and aid resolve experiment setup, design, and operation issues Performs guidance with routine, moderate, and complex analysis for flow cytometry assay specimens in accordance with assay specific gating guides (GG) and standard operating procedures (SOPs) Perform routine maintenance on FACS equipment, including QC of cytometers and routine fluorescence compensation procedure Leads routine quality investigations Supports management in coordinating daily...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Maintenance Manager will be responsible for planning and tracking preventative maintenance and inspections for the Communications Department. In this capacity, they will provide input to the asset management team in developing, configuring, and rolling out new PM schedules. They will also assist SCM communication staff in utilizing the EAMS to execute preventive maintenance, manage ROW access, create schedules, and complete other...

Goodwin Procter Join Goodwin's Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world's most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team - all business professionals at the firm - you'll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do. Here, we're not just supporting a law firm; we're partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we're proud to have been recognised as the "Best...

Goodwin Procter Join Goodwin's Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world's most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team - all business professionals at the firm - you'll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do. Here, we're not just supporting a law firm; we're partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we're proud to have been recognised as the "Best...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Workers' Compensation Coordinator will be responsible for reviewing, adjusting and paying the injured employee's medical bills, as well as other related expenses. Assist the Claims Representatives to ensure indemnity payments are made to the injured worker in a timely and accurate manner. Inputting the payments and sending the required paperwork to the Department of Industrial Accidents and the employee. Organize and maintain a...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Senior Project Coordinator will report to the Manager of Construction Contracts, Procurement. The Senior Project Coordinator will assist in the proper administration of the Authority's Construction Procurement Process (prequalification, advertisement through Bidding) and Contract Administration (contract award through closeout). In addition, the Senior Project Coordinator will assist in updating MBTA related policies and procedures...

Lincoln Property Company The Building Engineer I is responsible for maintaining, operating, and troubleshooting building systems, including HVAC, plumbing, and electrical systems, focusing on performing routine maintenance tasks, responding to tenant requests, and ensuring systems operate safely under the guidance of senior engineers. Essential Duties and Responsibilities: Perform scheduled maintenance, repairs, and inspections of building systems; address service requests, including hot/cold calls, plumbing issues, and lighting repairs. Troubleshoot minor equipment malfunctions and escalate issues as needed. Replace light fixtures, filters, and other components as required. Maintain accurate records of inspections and equipment performance. Interact with tenants, contractors, and property managers and work closely with senior engineers and technicians to support smooth building operations and resolve tenant issues. Assist with preventive maintenance tasks and...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary As a part of the Document Management team in the Quality, Compliance, and Oversight Office, the Records and Information Senior Manager is responsible for assisting with the creation and planning of the Agency records management program for both core mission and administrative records, regardless of medium or format at the MBTA. This position assists with overseeing, developing, and implementing policies and procedures necessary to...

Goodwin Procter Join Goodwin's Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world's most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team - all business professionals at the firm - you'll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do. Here, we're not just supporting a law firm; we're partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we're proud to have been recognised as the "Best...

American Tower Corporation The Team The Payroll Analyst is responsible for supporting the accurate and timely processing of payroll while ensuring compliance with federal, state, and local regulations. This role partners closely with Human Resources ("HR"), Finance, Accounting, and Payroll leadership to resolve payroll issues, maintain data integrity, and support continuous improvement of payroll processes. What You Can Offer Us Support end-to-end payroll processing of biweekly U.S. payroll, including multi state, exempt and non-exempt populations with minimal errors and maximum efficiencies. Review payroll inputs for accuracy, including new hires, terminations, pay changes, timecards, and special earnings. Process off-cycle payrolls, corrections and retroactive pay calculations. Respond to employee payroll inquiries in a timely and professional manner. Maintain data integrity of U.S. payroll applications (ADP Portal, ADP Vantage, Equifax Unemployment)...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Deputy Director of Environmental Compliance - Commuter Rail will manage, coordinate, and provide oversight and evaluate environmental compliance programs for MBTA's Operator of Commuter Rail. In addition, this role will develop, implement, and administer a comprehensive plan to ensure environmental regulatory compliance oversight in projects and programs throughout the MBTA and its owned infrastructure. Duties &...

Lincoln Property Company The Assistant Property Manager supports the Property Manager(s) and others in managing all aspects of a single property or portfolio of commercial, industrial, or retail properties including marketing, operations, and financial activities. Essential Duties and Responsibilities: Ensure services are provided consistent with policies, procedures, regulations, and contractual obligations and standards. Review and recommend approvals for accurate payment of vendor invoices following the terms of the management agreement, LPC policies, and property management approval authorization limits. Assist Property Manager(s) in preparing and delivering timely, accurate, and complete monthly reports and budget packages according to client requirements. Assist in collecting data and/or drafting tenant rent and Common Area Maintenance (CAM) reconciliations or Escalation (OpX) recovery charges. Assist, and coordinate with, lease administration and accounting...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The MBTA is looking for an Operations Technology (Ops Tech) Analyst to join the Bus Technology team and help deliver our Bus Network Redesign to the Boston region. You will configure and manage the technology systems that power our bus service. This role sits at the intersection of technology and operations, bridging the work of the Technology Innovation Department (TID) and Operations, Planning, Scheduling, and Strategy (OPSS) to...

Boys & Girls Clubs of Boston ABOUT BOYS & GIRLS CLUBS of BOSTON Since 1893, Boys & Girls Clubs of Boston have played an essential role in opening doors and creating opportunities for young people across this city. For every youth in Boston and Chelsea, Boys & Girls Clubs of Boston are a life-changing force for opportunity and empowerment that enables future talent to reach their full individual potential as productive citizens and leaders, inspired to make a difference in the Greater Boston community. By reaching 22 of 23 communities throughout Boston and Chelsea, no other youth serving organization engages more young people and families. Learn more at www.bgcb.org and join us in transforming our members, our communities, our city! POSITION OVERVIEW The Controller is responsible for the day-to-day oversight and function of accounting, internal financial controls, financial reporting and financial compliance systems of the Boys & Girls Clubs of...

Lincoln Property Company The Lead Building Engineer leads and oversees the day-to-day operations and maintenance of building systems, ensuring efficient and safe building performance while supervising engineering staff and contractors. Essential Duties and Responsibilities: Monitor the operating condition of all HVAC, plumbing, and electrical equipment. Coordinate preventive maintenance and emergency repairs for the building. Oversee service contractors while ensuring compliance with building standards. Supervise and mentor junior Engineers and Technicians; assist in setting staff performance goals and evaluating progress. Collaborate with tenants, contractors, and property managers to ensure reliable building operations and resolve tenant issues. As assigned, work with vendors to identify scopes of work and oversee compliance with contract terms and quality control. Conduct regular building inspections and proactively address deficiencies Manage preventive...

SS&C As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description Eclipse Client Success Manager Locations : Boston, MA / NYC, NY / Chicago, IL | Hybrid Get To Know Us: SS&C is leading the way. We continue to look for todays and tomorrow's brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few. Why You Will Love It Here! Flexibility : Hybrid Work Model and...

AIT - Arctic Information Technology, Inc Overview: JOB SUMMARY: The Solution Consultant, Microsoft Dynamics 365 Finance and Supply Chain Management (F&SCM), delivers functional consulting services for assigned modules and business processes from discoverythrough golive andpost golive support. This role gathers and documents business requirements, performs fit-gap analysis, configures the solution, supports testing, develops training materials, and provides client support in alignment with the approved solution design and project scope. The Solution Consultant works closely with clients, internal teams, and third-party vendors to deliver high quality implementation outcomes, manage day-to-day client interactions within assigned scope, and support successful project execution. This is a client-facing consulting role that requires dependable execution, sound judgment on common issues, strong customer engagement, and the ability to work effectively both independently and as...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Manager of Vendor Contracts will play a pivotal role in overseeing a portfolio of existing as well as future key strategic third-party vendors that provide goods and services throughout the MBTA. The Manager of Vendor Contracts will collaborate across MBTA supporting the organization as vendor needs arise and help manage vendor performance across the full portfolio of projects and have the full ownership of vendor contract /...