9 customer service and sales associate jobs found in Baltimore, MD

CareFirst BlueCross BlueShield Resp & Qualifications Although this position is remote, candidates must live in the MD, DC, VA area in order to travel into the offices on occasion. PURPOSE: The Client Onboarding Manager (OM) serves as the primary point of contact for new clients and provides them with an excellent experience throughout the onboarding lifecycle. The OM works directly with the Sales Team to ensure a smooth transition of new customers. Responsible for guiding new clients through their first 90- 120 days of implementation by creating and delegating tasks to appropriate stakeholders, managing those tasks to their completion, maintaining the implementation schedule, leading efforts in identifying potential risks and resolving challenges, and providing transparent communication to all stakeholders. The OM is an advocate for new clients to ensure needs are met. Solely responsible for the overall success of new business implementations, setting and managing...

CareFirst BlueCross BlueShield Resp & Qualifications CareFirsts Strategic Growth division is accepting internship applications for our Summer 2026 program, spanning the companys marketing and communications, commercial sales, government programs, federal employee program, and strategic enablement functions.Through this internship program you will join a small team of driven, optimistic individuals seeking to improve healthcare - for our members and the world at large. Combining diverse backgrounds, viewpoints, life experiences, and skillsets we seek to be a proactive agent of meaningful change. We are not just reimagining healthcare for the future, we are actively transforming the way it is delivered, supported, and experienced today.We are looking for like-minded individuals who both share our mission of improving healthcare and remain humbled (if undaunted) by scale of the challenge. Whether your passion lies in distilling insights from data, crafting inspiring...

CareFirst BlueCross BlueShield Resp & Qualifications CANDIDATES MUST LIVE IN THE MD, DC, VA AREA IN ORDER TO TRAVEL INTO THE OFFICES AND FOR CLIENT MEETINGS AND STAFF MEETINGS. CURRENT HEALTH & LIFE LICENSE IS REQUIRED. PURPOSE: The Director, Commercial Accounts provides direction to the 51-99 Commercial Account Consultants to ensure maximum customer retention is achieved for an important group of commercial clients within the market segment. This role provides oversight, management and direction to the team to increase sales volume for the organization's commercial employers. ESSENTIAL FUNCTIONS: Manages a staff of Account Consultants responsible for the team's general performance, while ensuring individual results are accomplished and staff professional development needs are created and achieved. Ensures that overall retention, renewal and financial goals are achieved for medical and specialty products for assigned accounts within the commercial...

CareFirst BlueCross BlueShield Resp & Qualifications PURPOSE: This role is responsible for developing new business opportunities and/or retain existing business within the Federal Markets Division. This position represents the organization in acquisition strategy development, prospecting in the Federal Government and using consultative selling skills in order to grow new business and/or retain existing business and enhance profitability. ESSENTIAL FUNCTIONS: Aggressively grow new business and/or renew existing business for medical and ancillary products in the federal market segment. Ensure appropriate update of Sales strategy/sales activities documentation on a monthly basis. Develop strong Agency Benefits Officer relationships utilizing advanced strategic and consultative skills both in person and through electronic communication. Provide documented formal training of assigned Agency Benefits Officers throughout the year including the use of virtual...

CareFirst BlueCross BlueShield Resp & Qualifications PURPOSE: Manage the Sales Compensation and Broker Administration teams responsible for processing internal sales incentives, administering broker contracts and compensation programs, and delivering sales reporting and forecasting analysis. This role ensures accurate and timely execution of compensation and incentive programs, maintains operational excellence, and provides analytical insights to support sales force effectiveness and business decision-making. ESSENTIAL FUNCTIONS: Team Leadership & Development: Supervise and develop the Sales Compensation and Broker Administration teams, including hiring, onboarding, training, and performance management. Set clear performance expectations, provide regular coaching and feedback, and conduct performance reviews. Foster a collaborative team environment focused on accuracy, timeliness, and customer service. Develop team member capabilities through training on...

CareFirst BlueCross BlueShield Resp & Qualifications CANDIDATES MUST LIVE IN THE MD, DC, NORTHEN VA AREA IN ORDER TO TRAVEL INTO THE OFFICES AND FOR CLIENT MEETINGS AND STAFF MEETINGS. ACTIVE HEALTH AND LIFE LICENSE IS REQUIRED. PURPOSE: This position is a critical resource within the Account Management Team providing consultative expertise on benefits, products, and capabilities. Responsible for promoting new and existing products or services through the development and delivery of tactical marketing and communication initiatives. The Account Manager is directly responsible for aggressively growing group enrollment by marketing to the client's associate base. Builds and maintains effective long-term relationships and a level of satisfaction with key senior-level decision makers and influencers assigned to a group of strategic clients. Creates demand for the organization's products and services by successfully managing the internal and external client...

CareFirst BlueCross BlueShield Resp & Qualifications CANDIDATES MUST LIVE IN THE MD, DC, NORTHERN VA AREA IN ORDER TO TRAVEL INTO THE OFFICES AND FOR CLIENT MEETINGS AND STAFF MEETINGS. ACTIVE HEALTH AND LIFE LICENSE IS REQUIRED. PURPOSE: This position is responsible for renewing/growing a book business which includes the most complex and jumbo accounts with indemnity and managed care medical products, ancillary/specialty products, and life products. You will be working with Public Sector accounts with various funding arrangements and plan sponsors within state, municipal and school boards ranging in girth from 100 to 100,000+ contracts. This position drives revenue and manages current and prospective relationships to ensure success with products. Leads sales initiatives and strategies within their assigned territory. Achieves sales and profitability objectives by effectively managing new and existing accounts. ESSENTIAL FUNCTIONS: Ensures that each assigned...

CareFirst BlueCross BlueShield Resp & Qualifications PURPOSE: Performs advanced actuarial and oversight skills in the performance of actuarial analytics to develop actionable items in support of departmental goals Provides actuarial leadership support to Medical, Pricing, Underwriting, Sales, Finance and other applicable Business Units. Responsible for actuarial modeling to support financial objectives. and making recommendations to executives and senior management. ESSENTIAL FUNCTIONS: Responsible for directing the efforts of Actuarial staff (Pricing, Actuarial Finance, Actuarial Medicare Advantage, Actuarial Innovation and Research) to accomplish near and long-term goals set by senior management. In collaboration with senior management, responsible for setting long term strategy within the Actuarial department. Responsible for representing the Actuarial department to internal and external customers including state and federal regulators. Hiring, recruiting...

CareFirst BlueCross BlueShield Resp & Qualifications This is a hybrid role. Candidate must be local to DMV offices to attend in-person meetings on a regular basis. PURPOSE: Lead the Narrative. Shape the Strategy. Win the Business. Are you a master storyteller with a strategic mindset and a passion for driving business growth? Join our dynamic team as a Proposal Manager, where your expertise will directly influence how we present our value to clientsand win their trust. As a Proposal Manager, youll be the architect behind high-impact, customer-focused proposals that showcase our solutions and set us apart in the marketplace. Youll lead the full proposal lifecyclefrom planning and development to deliveryensuring every response is compliant, compelling, and strategically aligned with our mission. ESSENTIAL FUNCTIONS: Lead the Charge: Manage all aspects of complex proposal requestsresearching, writing, editing, and ensuring compliance with bid requirements....