26 client support associate jobs found in Baltimore

CareFirst BlueCross BlueShield Resp & Qualifications PURPOSE : Supervise and provides daily direction to multi-functional team members regarding training and development, policies, procedures, and work production quantity and quality. Functional areas may include but not limited to: installation, implementation, client support, client services, client administration, customer service, enrollment and eligibility, claims processing, and call center operations. Reviews and resolves complex service issues not resolvable by subordinates. ESSENTIAL FUNCTIONS: Supervise employee outcomes by training, assigning, scheduling, coaching, and counseling employees; communicating job expectations; planning, monitoring, and appraising job contributions; adhering to policies and procedures. Meets operational standards by contributing information to strategic plans and reviews; implementing production, productivity, quality, and customer-service; resolving problems; identifying...

Creative Circle Associate Director, Digital Product Manager - Insurance (Optional Products) Position Overview Our client is a well-established consumer financial services company undergoing a significant digital transformation. They are expanding their Digital Product organization to build connected, customer-centric experiences across lending, credit, insurance, and financial wellness. The Associate Director, Digital Product Manager is a senior individual contributor role within the Digital Product Team, responsible for defining and driving the digital strategy for the organization's optional insurance products. This role does not manage a team and does not have a dedicated scrum team; instead, it requires a highly experienced product leader who can work across domains and teams, scope new initiatives, and influence delivery through strong product thinking and stakeholder alignment. This role owns the end-to-end digital insurance experience across web and mobile, with a...

CareFirst BlueCross BlueShield Resp & Qualifications PURPOSE: Supervise and provides daily direction to multi-functional team members regarding training and development, policies, procedures, and work production quantity and quality. Functional areas may include but not limited to: installation, implementation, client support, client services, client administration, customer service, enrollment and eligibility, claims processing, and call center operations. Reviews and resolves complex service issues not resolvable by subordinates. ESSENTIAL FUNCTIONS: Supervise employee outcomes by training, assigning, scheduling, coaching, and counseling employees; communicating job expectations; planning, monitoring, and appraising job contributions; adhering to policies and procedures. Meets operational standards by contributing information to strategic plans and reviews; implementing production, productivity, quality, and customer-service; resolving problems; identifying...

CareFirst BlueCross BlueShield Resp & Qualifications PURPOSE: The Data Analytics Intern role exists as a hiring strategy to bring in students enrolled in an accredited college or university who are pursuing at least a Bachelors degree in analytical and/or data visualization related fields to learn the business and technical side of healthcare from the ground up. Data and Analytics creates cutting edge analytic tools/visualizations to drive insights and faster decision making within the organization and provides critical support for key corporate initiatives. This role will require interaction with project stakeholders and business partners within the organization. This position will use analytically derived insights to develop and test solutions that enhance consumer engagement, improve health outcomes and reduce health care costs. This is a fast-paced, collaborative, and iterative environment requiring quick learning, agility and flexibility. This is a Year-Round...

CareFirst BlueCross BlueShield Resp & Qualifications PURPOSE: This entry level position is responsible for the attainment, effective management, and profitability of a designated book of business. This position utilizes underwriting judgment and exercises a level of authority. Pricing concessions are permitted up to the designated level of authority without further review. This position works closely with Sales and Account Management to ensure that client needs are met ESSENTIAL FUNCTIONS: Works closely with the Account Manager and Underwriting Manager to provide alternate benefit plans, risk and/or funding arrangements. Update appropriate billing rate files, contracts, internal databases, etc. Complete the renewal process on smaller accounts, complete/update ASO and Stop Loss contracts and quote alternate funding arrangements with assistance from senior underwriter, consultant or management. Support attainment of corporate sales and profitability goals...

McGuireWoods Job Description: The Baltimore office of McGuireWoods seeks an Associate to join its Financial Services and Securities Enforcement Department. The cornerstone of McGuireWoods' financial services and securities enforcement group is the team's ability to effectively represent the interests of the vital, growing and increasingly complex financial services sector. This representation includes securities, lender liability, regulatory issues, loan workouts, foreclosures, class actions and credit card-related matters. Lawyers' experience encompasses the expanding services offered by financial institutions, including recent cases involving securities fraud, failed asset securitizations and defaulted syndicated loans. The firm also represents banks in connection with commercial disputes, business torts and intellectual property matters. McGuireWoods, one of the world's leading law firms, has provided legal solutions to corporate, individual and nonprofit clients since...

CareFirst BlueCross BlueShield Resp & Qualifications PURPOSE: This is a Year-Round Internship. We are looking for students who can commit to work up to 15-20 hours per week during regular business hours (M-F 8-5PM) for the academic year in the Fall/Spring and 35-40 hours per week during the summer. Motivated and detailed CRM intern to join the Large Group Commercial Market Account Management Team. This internship will get hands on experience in the health insurance industry, supporting our team in managing client relationships, driving sales initiatives, and contributing to the growth of our business. PRINCIPLE ACCOUNTABILITIES: Support the team in addressing client inquiries and ensuring client satisfactionAssist in researching client inquiriesDevelop an understanding of the health insurance industry including benefit & mandate requirements for fully insured, self-insured, and Medicare Advantage groupsReview and analyze benefit plan...

McGuireWoods Job Description: The Baltimore office of McGuireWoods seeks a Financial Regulatory Associate to join its Financial Services and Securities Enforcement Department. The cornerstone of McGuireWoods' financial services and securities enforcement group is the team's ability to effectively represent the interests of the vital, growing and increasingly complex financial services sector. This work includes advising clients in cutting-edge payments products, state and federal regulatory inquiries, rulemakings, money transmission, lobbying and legislative affairs, licensing, product counseling, intellectual property, and compliance obligations across domestic and international markets. McGuireWoods, one of the world's leading law firms, has provided legal solutions to corporate, individual and nonprofit clients since 1834. Along with excellent benefits, McGuireWoods offers our attorneys a competitive salary with hours and merit bonus opportunities and billable hours...

CareFirst BlueCross BlueShield Resp & Qualifications Territory for this role includes Cecil, Kent, Queen Annes and Talbot Counties. Ideal candidate should reside in one of these counties. PURPOSE: Develop and implement strategies and community events to engage with the community, promote services, and build relationships with stakeholders for CareFirst BlueCross BlueShield Community Health Plan Maryland (CHPMD). ESSENTIAL FUNCTIONS: Develop Outreach Strategies: Create and implement effective outreach strategies to promote CHPMD in Eastern Shore Maryland communities. Community Engagement: Establish and maintain relationships with community organizations, stakeholders, and the public to foster collaboration and support. Events: Work with community partners and attend (e.g. table, provide education workshop, present on CHPMD Medicaid benefits) a minimum of 10 events per month, workshops, and initiatives to raise awareness for CHPMD. Assist in planning CHPMD...

CareFirst BlueCross BlueShield Resp & Qualifications CANDIDATES MUST LIVE IN THE MD, DC, NORTHEN VA AREA IN ORDER TO TRAVEL INTO THE OFFICES AND FOR CLIENT MEETINGS AND STAFF MEETINGS. ACTIVE HEALTH AND LIFE LICENSE IS REQUIRED. PURPOSE: As a key member of our Account Management Team, the Account Manager II plays a pivotal role in driving client success and business growth. This position combines strategic consulting, relationship management, and marketing expertise to deliver exceptional value to our clients. Youll serve as a trusted advisor, promoting our suite of benefits and services, and leading initiatives that enhance client satisfaction, increase enrollment, and strengthen long-term partnerships. ESSENTIAL FUNCTIONS: Drive Growth & Engageme nt: Lead the charge in growing group enrollment by marketing directly to client associates. Plan and execute impactful communication and education strategies that resonate with diverse employee...

CareFirst BlueCross BlueShield Resp & Qualifications CareFirst runs a year-roundinternship program. The ideal candidate is someone who can commit to work throughout the year part-time up to 15-20 hours in the Spring/Fall AND full-time 40 hours in the Summer. ESSENTIA FUNCTIONS: Gather and analyze clinical data related to high-cost claimants and utilization pattens driving cost trends Create PowerPoint presentations Support day to day operational process and identify streamline opportunities Work under Clinical Advisors and Wellbeing Consultants to learn and lead strategies and go to market solutions Represent CareFirst at client meetings and wellness events (as appropriate and available) Understand the full continuum of wellbeing products and service in-depth QUALIFICATIONS: Must be a student enrolled in an accredited College or University working towards a Graduate level degree Target Majors: Business Administration, Healthcare Management, Project...

McGuireWoods Job Description: The Baltimore office of McGuireWoods seeks a Mid-level Associate to join its Public Finance Practice Group. McGuireWoods' nationally recognized Public Finance Practice Group within the firm's Public and Private Infrastructure & Real Estate Department guides clients through all types of tax-exempt and taxable financings for non-profit, higher education, for-profit, energy infrastructure, healthcare and similar clients. We help clients navigate all aspects of a financing or refinancing, including reviewing, drafting or analyzing underlying credit support, tax, construction and management agreements; drafting and negotiating all financing and offering documents, certificates and opinions; and reviewing and analyzing complex federal tax issues. Our work with public and private clients in the healthcare, energy, higher education, waste-to-energy, recycling, governmental, and industrial industries solidifies our reputation as a top national firm for...

CareFirst BlueCross BlueShield Resp & Qualifications PURPOSE: The Paralegal III position is an advanced position for an experienced paralegal with subject matter expertise in a designated specialty area of the law, such as litigation (plaintiff and/or defense), with a focus on regulatory, compliance and employment law, providing advanced support to the attorneys in the organization and to other Divisions or Departments as directed by counsel. ESSENTIAL FUNCTIONS: Work in Specialized Area of Expertise: Proactively, monitor and manage compliance with statutory and regulatory requirements in the area of expertise, including investigating and researching complex legal matters, collecting and compiling information and documents and either timely responding to, or proposing draft responses to legal correspondence for counsels final review. Draft documents, including proposing responsive pleadings or other legal documents for counsel, compile, update, and manage all...

CareFirst BlueCross BlueShield Resp & Qualifications CANDIDATES MUST LIVE IN THE MD, DC, NORTHEN VA AREA IN ORDER TO TRAVEL INTO THE OFFICES AND FOR CLIENT MEETINGS AND STAFF MEETINGS. ACTIVE HEALTH AND LIFE LICENSE IS REQUIRED. PURPOSE: This position is a critical resource within the Account Management Team providing consultative expertise on benefits, products, and capabilities. Responsible for promoting new and existing products or services through the development and delivery of tactical marketing and communication initiatives. The Account Manager is directly responsible for aggressively growing group enrollment by marketing to the client's associate base. Builds and maintains effective long-term relationships and a level of satisfaction with key senior-level decision makers and influencers assigned to a group of strategic clients. Creates demand for the organization's products and services by successfully managing the internal and external client...

WIN Waste Innovations WIN Waste Innovations is looking for a Plant Operator who is confident and enthusiastic individual will maintain a safe, environmentally compliant, and efficient boiler operation including maintaining productive boiler combustion, steam flows, and optimize generation, burnout, in-plant power combustion, and flue gas emissions. Responsibilities: Monitor plant operational and emissions data. Detect and respond to changing conditions with regard to maximizing plant safety, environmental compliance, and efficiency. Coordinate, direct, and train Assistant Utility Operator, Utility Operator and Assistant Plant Operator and other plant personnel, as required. Perform equipment inspections during outages. As needed, perform physical duties associated with maintaining boilers and various equipment within the plant. Maintain positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors,...

CareFirst BlueCross BlueShield Resp & Qualifications PURPOSE: The Onsite Clinical Navigator (RN) embedded at a partnering hospital will conduct concurrent review of inpatient level of care, managing the timely and smooth transition from inpatient care to home or other levels of care. Utilizing experience and skills in both care management and utilization management, the Onsite Clinical Navigator will leverage proficiency in established MCG, in addition to administrative/regulatory considerations, to determine medical necessity, appropriate level(s) of care and case management to engage members/enrollees, their families and other support systems in discharge planning. The role will function as a liaison working onsite at the assigned hospital up to 5 days per week and occasional weekend work may also be required, both at management's sole discretion. Such work will be conducted with the hospital care team including case managers, social workers and discharge planners...

CareFirst BlueCross BlueShield Resp & Qualifications PURPOSE: The Clinical Navigator (RN) conducts concurrent review of inpatient level of care, managing the timely and smooth transition from inpatient care to home or other levels of care. Utilizing experience and skills in both care management and utilization management, the Clinical Navigator will leverage proficiency in established MCG, in addition to administrative/regulatory considerations, to determine medical necessity, appropriate level(s) of care, and case management to engage members/enrollees, their families and other support systems in discharge planning. The role will function as a liaison working telephonically with the hospital care team including case managers, social workers and discharge planners to ensure CareFirst members/enrollees receive the appropriate level of care and partner to address any potential barriers to discharge. The candidate may also be required to come to the CareFirst office...

CareFirst BlueCross BlueShield Resp & Qualifications PURPOSE: The Clinical Navigator (RN) conducts concurrent review of inpatient level of care, managing the timely and smooth transition from inpatient care to home or other levels of care. Utilizing experience and skills in both care management and utilization management, the Clinical Navigator will leverage proficiency in established MCG, in addition to administrative/regulatory considerations, to determine medical necessity, appropriate level(s) of care, and case management to engage members/enrollees, their families and other support systems in discharge planning. The role will function as a liaison working telephonically with the hospital care team including case managers, social workers and discharge planners to ensure CareFirst members/enrollees receive the appropriate level of care and partner to address any potential barriers to discharge. The candidate may be required to come to the CareFirst office location...

CareFirst BlueCross BlueShield Resp & Qualifications PURPOSE: Responsible for maintaining admin rates, preparing and delivering invoices to bring in revenue for the organization. This includes establishing and following required technical specifications, managing the accuracy and efficiency of the established process as well as identifying and resolving data and setup issues as it relates to internal billing systems. The incumbent is also responsible for remitting payment to client vendors within proper timeframes to ensure late fees are not charged. ESSENTIAL FUNCTIONS: Compiles, validates and supports financial data for upload to financial systems to ensure accuracy of financial statements. Establishes and maintains comprehensive Excel spreadsheets for cash application and reconciliation to daily bank statements to ensure the bank and internal financial systems are in sync. Audits ancillary vendor payments to ensure accuracy of remittances. This involves...

CareFirst BlueCross BlueShield Resp & Qualifications PURPOSE: Responsible for maintaining admin rates, preparing and delivering invoices to bring in revenue for the organization. This includes establishing and following required technical specifications, managing the accuracy and efficiency of the established process as well as identifying and resolving data and setup issues as it relates to internal billing systems. The incumbent is also responsible for remitting payment to client vendors within proper timeframes to ensure late fees are not charged. ESSENTIAL FUNCTIONS: Compiles, validates and supports financial data for upload to financial systems to ensure accuracy of financial statements. Establishes and maintains comprehensive Excel spreadsheets for cash application and reconciliation to daily bank statements to ensure the bank and internal financial systems are in sync. Audits ancillary vendor payments to ensure accuracy of remittances. This involves...