Mar 18, 2026
Southern Company
JOB SUMMARY:
The Customer Insights Analyst is responsible for gathering and analyzing Voice of the Customer (VOC) data and other market research findings and disseminating that accurately and succinctly within the organization to support various strategic initiatives. This position will gather and synthesize information from multiple sources, including customer surveys, internal data sources, third-party subscription research services and publicly available/open-source information, and work with data analytics specialists and other internal partners to deliver compelling content in a digestible manner with the goal of improving customer journeys and experiences by:
Identifying trends and forecasts,
Summarizing root causes,
Understanding (cross) industry best practices and paths to implementation,
Advocating on behalf of our 4.5M electric utility customers
JOB REQUIREMENTS:
A bachelor's degree in Business, Marketing, Consumer/Data...
Professional Diversity Network
Atlanta, GA, USA
Full-Time
