4 senior customer service representative jobs found

PerkinElmer Responsibilities Location Shelton, ConnecticutUS Job ID REQ-056205 Job Responsibilities Provide 3rd level Technical Support and problem resolution (Primary Role) to field service and inside service representatives as requested or required. Accelerate conclusion of non-routine field service problems to meet or exceed warranty and installation cost provisions while maximizing customer satisfaction metrics. Monitor and respond to field service Alert system. Update alert database with information, request field update status, close alerts that are complete or negligent. Escalate challenging problems to upper management. Minimize warranty and installation costs and instrument replacements by working closely with Service and Customer Satisfaction Business Units. Take an active role in bi-weekly Alert Calls and twice-monthly Customer Satisfaction Problem Resolution Meetings. Work closely with vendors and other partners to troubleshoot and evaluate product...

PerkinElmer Responsibilities Location Rahway, New JerseyUS Job ID REQ-056801 The OneSource Site Leader is responsible for the oversight, and performance management of the OneSource Laboratory Support Coordinator and Service Engineer team supporting a strategic customer account. This role partners closely with the OneSource Service Area Manager to ensure standardized, high-quality service delivery and consistent customer responsiveness across the supported sites. The OneSource Site Leader works in close collaboration with the customer stakeholders, and internal leadership to ensure laboratory support services, including Service Engineering, Lab Support Coordinator and EHS services are executed in compliance with regulatory, safety, and contractual requirements. The role is accountable for tracking, analyzing, and reporting critical KPIs while driving continuous improvement, operational efficiency, and customer satisfaction. Job Responsibilities OneSource...

PerkinElmer Responsibilities Location Shelton, ConnecticutUS Job ID REQ-056780 Job Responsibilities Provide 3rd level Technical Support and problem resolution (Primary Role) to field service and inside service representatives as requested or required. Accelerate conclusion of non-routine field service problems to meet or exceed warranty and installation cost provisions while maximizing customer satisfaction metrics. Monitor and respond to field service Alert system. Update alert database with information, request field update status, close alerts that are complete or negligent. Escalate challenging problems to upper management. Minimize warranty and installation costs and instrument replacements by working closely with Service and Customer Satisfaction Business Units. Take an active role in bi-weekly Alert Calls and twice-monthly Customer Satisfaction Problem Resolution Meetings. Work closely with vendors and other partners to troubleshoot and evaluate product...

PerkinElmer Responsibilities Location Sacramento, CaliforniaUS Job ID REQ-056445 The OneSource Laboratory Services Site Leader is responsible for the operational leadership, quality oversight, and performance management of the OneSource Laboratory Services team supporting a strategic customer account. This role partners closely with the OneSource General Manager to ensure standardized, high-quality service delivery and consistent customer responsiveness across all supported sites. The OneSource Laboratory Services Leader works in close collaboration with the customer stakeholders, and internal service leadership to ensure laboratory support services, including Glasswash and Autoclave Operations, Media and Buffer Preparation, Laboratory Automation Support, and Flow Cytometry Services are executed in compliance with regulatory, safety, and contractual requirements. The role is accountable for tracking, analyzing, and reporting critical KPIs while driving continuous...