3 program coordinator jobs found

PerkinElmer Responsibilities Location Shelton, Connecticut US Job ID REQ-056686 Job Title: Commercial Training Coordinator Work Location: Shelton, CT (Hybrid, three days on-site) Job Responsibilities: Serve as the primary liaison with training participants and instructors Coordinate service training schedule across global training facilities Lead administration of Learning Management System user accounts, courses, enrollments, online content and exams Maintain training attendance records and student feedback surveys Manage certification processes on employee files in Learning management system (LMS) to ensure compliance Act as primary liaison with external training vendors Provide reporting on successful completion and training metrics Maintain SharePoint files across the organization Assist with audit documentation & training certifications Partner with the Training Administrator in executing day-to day training support functions Report on a...

PerkinElmer Responsibilities Location Shelton, ConnecticutUS Job ID REQ-056205 Job Responsibilities Provide 3rd level Technical Support and problem resolution (Primary Role) to field service and inside service representatives as requested or required. Accelerate conclusion of non-routine field service problems to meet or exceed warranty and installation cost provisions while maximizing customer satisfaction metrics. Monitor and respond to field service Alert system. Update alert database with information, request field update status, close alerts that are complete or negligent. Escalate challenging problems to upper management. Minimize warranty and installation costs and instrument replacements by working closely with Service and Customer Satisfaction Business Units. Take an active role in bi-weekly Alert Calls and twice-monthly Customer Satisfaction Problem Resolution Meetings. Work closely with vendors and other partners to troubleshoot and evaluate product...

PerkinElmer Responsibilities Location Shelton, ConnecticutUS Job ID REQ-056780 Job Responsibilities Provide 3rd level Technical Support and problem resolution (Primary Role) to field service and inside service representatives as requested or required. Accelerate conclusion of non-routine field service problems to meet or exceed warranty and installation cost provisions while maximizing customer satisfaction metrics. Monitor and respond to field service Alert system. Update alert database with information, request field update status, close alerts that are complete or negligent. Escalate challenging problems to upper management. Minimize warranty and installation costs and instrument replacements by working closely with Service and Customer Satisfaction Business Units. Take an active role in bi-weekly Alert Calls and twice-monthly Customer Satisfaction Problem Resolution Meetings. Work closely with vendors and other partners to troubleshoot and evaluate product...