5 mechanical specialist jobs found

PerkinElmer Responsibilities Location Hartford, ConnecticutUS Job ID REQ-056730 Job Responsibilities: Receives and responds to calls and e-mails from users reporting service issues and/or requesting assistance with PerkinElmer products. Provide remote diagnosis of the issue and walk customer through the problem resolution and explains system procedures. Drive towards successful remote resolution of all possible supportable calls and maximum field savings impact. If resolution cannot be achieved the specialist will prescribe a plan of action including required parts and escalate to field service delivery team or any other PerkinElmer department required by the customer issue. Receives and responds to calls and e-mails from field engineers who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, and/or complex software and need urgent assistance. Continue driving towards both first time resolution and...

Fidelity Investments Job Description: The Role We provide outstanding customer service to clients through innovation, dedication and commitment to quality! The Client Training Specialist is responsible for delivering product, operational services, and technical Wealthscape platform training, and consultative services to registered investment advisors (RIA's) virtually or in person. We are considered a subject matter expert on the products and services the company offers and assist in the development of training materials and documentation. The Expertise You Have Bachelor's degree or equivalent work experience Series 7 and 63 licenses required. Series 63 can be obtained within 90 days 4+ years of work experience in either a financial services or brokerage company Training Delivery experience preferred The Skills You Bring Proficiency with MS Office tools; specifically, Power Point and Excel Superior knowledge of FCCS products and services preferred...

Fidelity Investments Job Description: The Role We provide outstanding customer service to clients through innovation, dedication and commitment to quality! The Client Training Specialist is responsible for delivering product, operational services, and technical Wealthscape platform training, and consultative services to registered investment advisors (RIA's) virtually or in person. We are considered a subject matter expert on the products and services the company offers and assist in the development of training materials and documentation. The Expertise You Have Bachelor's degree or equivalent work experience Series 7 and 63 licenses required. Series 63 can be obtained within 90 days 4+ years of work experience in either a financial services or brokerage company Training Delivery experience preferred The Skills You Bring Proficiency with MS Office tools; specifically, Power Point and Excel Superior knowledge of FCCS products and services preferred...

PerkinElmer Responsibilities Location Shelton, ConnecticutUS Job ID REQ-056205 Job Responsibilities Provide 3rd level Technical Support and problem resolution (Primary Role) to field service and inside service representatives as requested or required. Accelerate conclusion of non-routine field service problems to meet or exceed warranty and installation cost provisions while maximizing customer satisfaction metrics. Monitor and respond to field service Alert system. Update alert database with information, request field update status, close alerts that are complete or negligent. Escalate challenging problems to upper management. Minimize warranty and installation costs and instrument replacements by working closely with Service and Customer Satisfaction Business Units. Take an active role in bi-weekly Alert Calls and twice-monthly Customer Satisfaction Problem Resolution Meetings. Work closely with vendors and other partners to troubleshoot and evaluate product...

PerkinElmer Responsibilities Location Shelton, ConnecticutUS Job ID REQ-056780 Job Responsibilities Provide 3rd level Technical Support and problem resolution (Primary Role) to field service and inside service representatives as requested or required. Accelerate conclusion of non-routine field service problems to meet or exceed warranty and installation cost provisions while maximizing customer satisfaction metrics. Monitor and respond to field service Alert system. Update alert database with information, request field update status, close alerts that are complete or negligent. Escalate challenging problems to upper management. Minimize warranty and installation costs and instrument replacements by working closely with Service and Customer Satisfaction Business Units. Take an active role in bi-weekly Alert Calls and twice-monthly Customer Satisfaction Problem Resolution Meetings. Work closely with vendors and other partners to troubleshoot and evaluate product...