7 human resources jobs found

PerkinElmer Responsibilities Location Framingham, MassachusettsUS Job ID REQ-056454 Summary: We are looking for a strategic Customer Success Manager (CSM) to join our team, managing a portfolio of key enterprise accounts. A successful CSM partners with multiple customers to ensure they realize the full value and return on investment from the Asset Genius solution. You will develop customer relationships, moving beyond daily service to become a trusted strategic advisor. You'll leverage data from across your accounts to share best practices, drive adoption, and ensure our solution is deeply embedded in the customer's business. This role is the primary driver of long-term customer health, retention, and growth. You must be commercially minded, a self-starter, and able to work independently while collaborating with key OneSource teams Key Responsibilities: The specific role may require some portion, if not all, of the responsibilities noted below: Strategic...

City of Cambridge ABOUT THE DEPARTMENT OF HUMAN SERVICE PROGRAMS: The Department of Human Service Programs (DHSP) creates and coordinates services that enhance the quality of life for Cambridge residents. Driven by the needs of residents, DHSP's extensive services and programs touch almost every sector in the city: from newborns to older adults, from school-aged children to homeless families, from non-profit organizations to local employers. ABOUT BABY UNIVERSITY: Baby University (Baby U) is an intensive family support program under the Community Engagement and Family Support Division at the Department of Human Service Programs. It serves Cambridge families with at least one child under the age of 4, with priority given to families living in public or subsidized housing. Through a strengths-based, racial equity lens, Baby U supports families by developing relationships, providing evidence-based parent education, access to local resources and supports, and opportunities to...

PerkinElmer Responsibilities Location Cambridge, MassachusettsUS Job ID REQ-056836 In addition to "normal CSE task" of troubleshooting, repair, and maintenance of laboratory equipment a Senior CSEs responsibilities also include: This role works closely with LIS Functional Lead and serves as second point of contact within LIS team for questions and concerns (exclusive of personnel and HR issues). Provide system matter expert (SME) front line support for the maintenance, qualification, and repair of multi-vendor scientific equipment. Diagnoses and resolves multi-vendor scientific equipment problems that other engineers cannot resolve prior to calling for third party assistance. Train other field engineers and customers in equipment solutions to limit downtime. Assist in driving the team towards zero service recalls. Support Functional Lead in scheduling and assigning and load balancing scheduled and corrective calls. Ensures customer satisfaction by advising...

PerkinElmer Responsibilities Location Framingham, MassachusettsUS Job ID REQ-056789 Are you a natural leader who thrives on building strong relationships, inspiring team members, and driving impact? Do you get energy from working with people, solving problems, and creating structure that helps others succeed? If you are passionate about people and process - with the drive to lead in a dynamic, customer-focused environment - this role could be for you. We are looking for a Site Leader to take ownership of one of our key OneSource accounts. This isn't just about managing operations - it's about leading with energy, shaping a high-performing culture, and building strong partnerships with our clients and teams. What you'll do Lead with passion by inspiring, coaching, and growing a team of engineers and administrators to deliver outstanding service every day. Be the link by building trusted relationships with our clients, end users, and partners, becoming the...

PerkinElmer Responsibilities Location Boston, MassachusettsUS Job ID REQ-056743 Job Description Summary Provides technical support services on a variety of non-PerkinElmer branded products. Conducts on-site "Essential Maintenance" services on primarily Tier 1 instruments (non-analytical, not networked). This may include periodic and corrective maintenance, triage and basic repairs. Diagnoses, troubleshoots and repairs technical problems when possible while escalating more complex repairs to instrument manufacturers (OEM) or establish Third Party Vendors (TPV). Job Responsibilities: Service multivendor instrumentation at customer sites with best-in-class service Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols Demonstrate customer familiarization for instrument operation and maintenance Communicate service offerings including training,...

City of Cambridge ABOUT THE DEPARTMENT OF HUMAN SERVICE PROGRAMS: The Department of Human Service Programs (DHSP) creates and coordinates services that enhance the quality of life for Cambridge residents. Driven by the needs of residents, DHSP's extensive services and programs touch almost every sector in the city: from newborns to senior citizens, from school-aged children to homeless families, from non-profit organizations to local employers. ABOUT THE ROLE: The Carey Permanent Supported Housing Program provides housing at the Cambridge YMCA. Case management services are provided to 22 formerly homeless men. The Carey Program Assistant is responsible for providing support to program participants to ensure they can successfully maintain their housing. This position will work collaboratively with the Carey Team, which consists of the Program Coordinator and the Multi-Service Center Director. ESSENTIAL DUTIES AND RESPONSIBILITIES: This position will: Build positive...

PerkinElmer Responsibilities Location Boston, MassachusettsUS Job ID REQ-056630 The Field Service Engineer provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The Field Engineer will instruct customers in the operation and maintenance of the system and serve as company liaison with customer on administrative and technical matters for assigned projects. This role may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Location : Remote Field role servicing customers located in CT, VT, ME, MA, NH and RI. Travel M-F within New England territory. Job Responsibilities: Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer's service standards and key performance indicators. Engage with...