5 customer service and sales associate jobs found

PerkinElmer Responsibilities Location Shelton, ConnecticutUS Job ID REQ-056646 The Customer Care & Sales Support Administrator plays a crucial role in driving consumables sales initiatives while delivering exceptional customer support. This position acts as a liaison between sales representatives, customers, and internal departments to ensure seamless order processing, issue resolution, and customer satisfaction. The ideal candidate is highly organized, detail-oriented, and committed to continuous improvement in sales operations and customer care. This is a hybrid role located in Shelton, CT. Job Responsibilities Customer Care & Sales Support Serve as a primary contact for customer inquiries regarding consumable sales, orders, and services. Build and maintain strong relationships with customers through interactive communication and problem-solving. Manage a high volume of inbound calls and ensure consistent telephone coverage. Process consumables...

PerkinElmer Responsibilities Location Santa Fe, New MexicoUS Job ID REQ-056115 Job Responsibilities: Install, maintain, validate and repair PerkinElmer and/or multivendor instrumentation at customer site with best-in-class service Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols Communicate service offerings including training, support, software, laboratory services products and field upgrades Partner with our customers to understand their analytical workflows and applications Support the local instrument sales representative(s) to help secure new instrument orders Provide service that helps to drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing service contracts Develop an understanding of other functional groups activities and responsibilities Demonstrate knowledge of and adherence to the...

PerkinElmer Responsibilities Location Framingham, MassachusettsUS Job ID REQ-056454 Summary: We are looking for a strategic Customer Success Manager (CSM) to join our team, managing a portfolio of key enterprise accounts. A successful CSM partners with multiple customers to ensure they realize the full value and return on investment from the Asset Genius solution. You will develop customer relationships, moving beyond daily service to become a trusted strategic advisor. You'll leverage data from across your accounts to share best practices, drive adoption, and ensure our solution is deeply embedded in the customer's business. This role is the primary driver of long-term customer health, retention, and growth. You must be commercially minded, a self-starter, and able to work independently while collaborating with key OneSource teams Key Responsibilities: The specific role may require some portion, if not all, of the responsibilities noted below: Strategic...

PerkinElmer Responsibilities Location Hartford, ConnecticutUS Job ID REQ-056730 Job Responsibilities: Receives and responds to calls and e-mails from users reporting service issues and/or requesting assistance with PerkinElmer products. Provide remote diagnosis of the issue and walk customer through the problem resolution and explains system procedures. Drive towards successful remote resolution of all possible supportable calls and maximum field savings impact. If resolution cannot be achieved the specialist will prescribe a plan of action including required parts and escalate to field service delivery team or any other PerkinElmer department required by the customer issue. Receives and responds to calls and e-mails from field engineers who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, and/or complex software and need urgent assistance. Continue driving towards both first time resolution and...

PerkinElmer Responsibilities Location Salem, OregonUS Job ID REQ-056754 The Field Service Engineer provides guidance and support to entry-level engineers for skill development. This is a highly visible customer support role whose duties include: performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The Service Engineer will instruct customers in the operation and maintenance of the system and serve as company liaison with customer on administrative and technical matters for assigned projects. This role may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Location: Remote Field role servicing customers located in the area of Portland, OR. Job Responsibilities: Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer's service standards...